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Product Support Let's get started
 * Add-ons
   
   * PERFORMSET
     
     Pro-active SLA and OLA Management
   
   * FLOWSET
     
     Cloudset Visible Workflow™
   
   * FORMSET
     
     Smart forms and cascading fields.
   
   * SYSTEMSET
     
     Elevates Zendesk's foundational concepts
 * Capabilities
   
   * GUIDED TICKET RESOLUTIONS
     
     Workflow that guides agents
 * Pricing
 * Company
 * Resources
   
   * RESOURCES
   
   *  
     
     PRODUCT SUPPORT
     
     Our product help desk
   
   *  
     
     BLOG
     
     Our company blog
   
   *  
     
     CUSTOMER STORIES
     
     Our customer success stories
   
   *  
     
     CX MATURITY MODEL
     
     Take our CX Maturity quiz
   
   * AGREEMENTS AND POLICIES
   
   *  
     
     SOFTWARE TERMS AND CONDITIONS
     
     Our online software agreement
   
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     SERVICES TERMS AND CONDITIONS
     
     Our online consulting agreement
   
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     PRIVACY POLICY
     
     Our personal data commitment
   
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     SECURITY POLICY
     
     Our security commitment
 * Contact Sales

Product Support Let's get started


ADD DESIGNED INTELLIGENCE


TO ZENDESK TO INCREASE THE EFFICIENCY, SPEED, AND CONSISTENCY OF TICKET
RESOLUTIONS BY FULLY ENGAGING YOUR HUMAN TALENT

Use Cloudset's no-code rules, calculation, and workflow engines, embedded
directly in Zendesk, to guide your agents smoothly

Make your Zendesk AMAZING

GOOD COMPANY




WE BELIEVE THAT THE MOST EFFECTIVE WAY TO ADDRESS CUSTOMER SERVICE CHALLENGES IS
TO FOCUS ON THE HUMAN AND PROCESS ASPECTS OF TICKETING AND TO DESIGN SYSTEMS
THAT SUPPORT THESE EFFORTS

 * We simplify executing workflows in a way that is engaging for agents that
   translates to better customer experiences
 * We improve processes to ensure data is correct to its context and that
   targets are set, act as guides, and get measured
 * We make it easier to design and maintain the configuration of a Zendesk
   solution
 * You ultimately gain more value and operational efficiencies from your Zendesk
   platform investment



A COMPLETE ARCHITECTURE


OUR PRODUCTS

We develop process driven apps and web services that enable you to unleash the
power of Zendesk and solve complex customer service challenges.

MEASURE


PERFORMSET™

Keeping your promises with sophisticated SLA/OLA metrics and measurements.


Explore more Let's get started

GUIDE AND CONTROL


FLOWSET™

Design and embed processes that guide agents through sophisticated workflows
using Cloudset's unique Visible Workflow™ approach.

 


Explore more Let's get started

CONTEXTUALLY SHAPE


FORMSET™

Ask the right questions, capture the right data. Conditionally display fields or
sets of field values to end-users and agents.


Explore more Let's get started


OPINIONS WORTH KNOWING

Previous

We had a business problem, that as we grew as a company to multiple countries in
the world, we found ourselves with multiple different SLA’s for our customers
over multiple time zones. Cloudest Performset allowed us to granularly manage
the SLA’s down to a client and region setting giving us insights into managing
the customers SLA’s with real-time monitoring and alerting. This also allowed us
to accurately report on SLA activity for each of our clients.

BRYAN STEEDMAN | SENIOR OPERATIONS MANAGER (UK) | EAGLE EYESOLUTIONS

I recently took over managing our Zendesk Help Center. We have been using
Formset for a long time and it was so transparent I didn't know all that it was
doing. We added a new group to our Zendesk system and found that some of the
required fields were not available so tickets could be closed. I turned off
Formset so all fields would appear and was contacted by Cloudset Support the
next morning asking if everything was okay. I was astounded by the proactiveness
of Cloudset. I explained the situation and was promptly directed to what changes
were needed to have the fields and conditions set for the new group. I'm very
impressed with the support and proactiveness of Cloudset and would highly
recommend it to anyone wanting to make forms simpler for Agents and customers
alike.

KEVIN LAWRENCE | CUSTOMER LIAISON MANAGER | PLANFUL.COM

We are committed Zendesk users and while the Zendesk platform offers us a great
solution, there were gaps identified by our business needs. To address these
areas, we learned about Cloudset through Zendesk and installed Conditionality in
both our live and sandbox instances. In a relatively short time, we began using
Cloudset's Formset and the app has become foundational to our organization's use
of Zendesk. With its features, we're able to create a streamlined experience for
our agents and capture the high-quality data we need to improve our business.

DAN BLUM | DIRECTOR OF CUSTOMER SUPPORT ANALYTICS | DONORS CHOOSE

We are using Cloudset’s Performset, Formset, and Systemset apps for Zendesk.
These products have helped us customize Zendesk to match our business needs, and
as such have been able to use Zendesk in a way that suits us better than the
'out of the box' functionalities that Zendesk offers. Performset enables SLA
Management that allows us to keep our commitments to our internal and external
customers, whilst Formset's conditionality and Systemset allow us to mask
complexity from our agents ensuring our data is accurate and clean thereby
reducing unnecessary cost.

KRISTIN BOUVENG | CLIENT SERVICES MANAGER | PARTNERIZE

The Cloudset's Performset has been instrumental for us in overcoming the
challenges of tailoring SLAs to suit departments and customers working in
several different regions and time zones around the world. They greatly improve
upon the built-in capabilities of the vanilla Zendesk experience and allow for
greater flexibility when customizing an SLA to match your client's needs. The
on-boarding process was made smooth and efficient by an experienced and friendly
Cloudset team.

TROND DRAGELAND | SUPPORT MANAGER | UNIQUE DIGITAL NETWORKS

We have been using Cloudset Formset for a number of years now and couldn't go
without it. Out of the box, Zendesk is simply not customizable enough for our
needs. Cloudset is a collection of all the features you wished Zendesk had:
nested views & condition-based field visibility and has allowed us to
supercharge our Zendesk instance into a powerful CRM system with a streamlined
agent UI that only shows what is needed.

SHANE O'SULLIVAN | MANAGING DIRECTOR | HEALTHWAVE

We had a business problem, that as we grew as a company to multiple countries in
the world, we found ourselves with multiple different SLA’s for our customers
over multiple time zones. Cloudest Performset allowed us to granularly manage
the SLA’s down to a client and region setting giving us insights into managing
the customers SLA’s with real-time monitoring and alerting. This also allowed us
to accurately report on SLA activity for each of our clients.

BRYAN STEEDMAN | SENIOR OPERATIONS MANAGER (UK) | EAGLE EYESOLUTIONS

I recently took over managing our Zendesk Help Center. We have been using
Formset for a long time and it was so transparent I didn't know all that it was
doing. We added a new group to our Zendesk system and found that some of the
required fields were not available so tickets could be closed. I turned off
Formset so all fields would appear and was contacted by Cloudset Support the
next morning asking if everything was okay. I was astounded by the proactiveness
of Cloudset. I explained the situation and was promptly directed to what changes
were needed to have the fields and conditions set for the new group. I'm very
impressed with the support and proactiveness of Cloudset and would highly
recommend it to anyone wanting to make forms simpler for Agents and customers
alike.

KEVIN LAWRENCE | CUSTOMER LIAISON MANAGER | PLANFUL.COM

We are committed Zendesk users and while the Zendesk platform offers us a great
solution, there were gaps identified by our business needs. To address these
areas, we learned about Cloudset through Zendesk and installed Conditionality in
both our live and sandbox instances. In a relatively short time, we began using
Cloudset's Formset and the app has become foundational to our organization's use
of Zendesk. With its features, we're able to create a streamlined experience for
our agents and capture the high-quality data we need to improve our business.

DAN BLUM | DIRECTOR OF CUSTOMER SUPPORT ANALYTICS | DONORS CHOOSE

We are using Cloudset’s Performset, Formset, and Systemset apps for Zendesk.
These products have helped us customize Zendesk to match our business needs, and
as such have been able to use Zendesk in a way that suits us better than the
'out of the box' functionalities that Zendesk offers. Performset enables SLA
Management that allows us to keep our commitments to our internal and external
customers, whilst Formset's conditionality and Systemset allow us to mask
complexity from our agents ensuring our data is accurate and clean thereby
reducing unnecessary cost.

KRISTIN BOUVENG | CLIENT SERVICES MANAGER | PARTNERIZE

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info@cloudset.net +44 1202 886288 www.cloudset.net


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