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THE DAYS OF ROBOTIC KEYPAD NAVIGATION ARE OVER...


IT'S TIME FOR CHANGE!

Enjoy a fast and welcoming experience with OpenQuestion IVR plugin, connected to
GPT.

Discover OpenQuestion





WE ALL SHARE THE PAIN OF
PRESS 1, 2, 3

The frustration of calling an airline, an internet provider or a bank forcing us
to press 1, press 2, 9... At the end of the robotic instructions, who can
remember which number to press? And if you do, will you even get connected to
get service?


WITH OPENQUESTION, YOU END THE KEYPAD NIGHTMARE!

Enjoy a welcoming experience and interact with a solution that will connect you
to the right person, every time.

About OpenQuestion





FROM PAIN TO GAIN

Research proves that IVR keypad menus cause frustration,
OpenQuestion ends customer pain.


35%

Push any button
to get to a human


42%

Customers are irritated before even speaking with an agent


50%

Companies believe their Call Center tech stack is a barrier


7%

Calls are
abandoned




8%

Call workload reduction in Contact Centers


90%

Reduces call misrouting


60 DAYS

To run full traffic through OpenQuestion & achieve value


100%

Integrated with all commonly used tech stacks

Launch in 60 Days



About OpenQuestion



Talk to an Expert




TELEFÓNICA SETS NEW INDUSTRY STANDARDS FOR INTERACTIVE VOICE RESPONSE

Customers throughout Germany had major issues when calling Telefónica and
struggled to deal with the IVR system. Until OpenQuestion was implemented and
everything changed...

Record levels of service

6% increase in call to resolution

1 million phone calls/month

Read More




HOW SWISSCOM USES CONVERSATIONAL IVR

Swisscom instantly created customer satisfaction. Read about Europe’s largest
Contact Center transformation project.

21% increase correct transfers

+18 points increase in tNPS

100% call load in 3 weeks

9 million calls per year in 4 languages

Read More





CSGI ESTIMATES $39M ROI FOR IVR TRANSFORMATION PROJECT

Top 3 global software giant project $39M in ROI by replacing keypad navigation
with OpenQuestion for millions of customers interactive with its IVR system.

$39M projected ROI

30% reduction in misrouted calls

2-minute reduction in Average Handling Time

Replaced failing keypad navigation

Read More




SWISSCOM SERVES CUSTOMERS WITH CONVERSATIONAL IVR

Swisscom migrated 100% of its call load within three days of launching
OpenQuestion, improving transfer rates by 21% & increasing the Net Promoter
Score.

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THE POWER OF OPENQUESTION

We help high-growth companies like Telefónica, HelloFresh and Swisscom find new
opportunities with next generation IVR.

Learn what Conversational IVR software can do for your business.

Learn More


Our vision is a world without queues, without keypad navigation, with instant
service. With 💜 from Teneo.ai, a website from Artificial Solutions.
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