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BIG OR SMALL, EVERY PRO IS AN MVP AT LOWE’S. TAKE YOUR BUSINESS TO THE NEXT
LEVEL. LEARN MORE >

Fairbanks Lowe'sOpen until 10 PM
Delivery to99701
Link to Lowe's Home Improvement Home Page
Quick OrderLowe's Business CreditPro Ad

Shop by DepartmentBulk SavingsBuy It Again

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Prices, Promotions, styles, and availability may vary. Our local stores do not
honor online pricing. Prices and availability of products and services are
subject to change without notice. Errors will be corrected where discovered, and
Lowe's reserves the right to revoke any stated offer and to correct any errors,
inaccuracies or omissions including after an order has been submitted.





 1. Home
 2. Help
 3. Help Center


HELP CENTER








HOW CAN WE HELP YOU TODAY?






ORDERS

We can help if you need to check your order status, return or exchange an item,
or even learn more about Lowe’s order pickup.

Check Order Status

Order Pickup


Returns & Exchanges


Recalls & Safety


HOW DO I FIND A PRODUCT ONLINE?



Search using a keyword, Lowe’s item number, brand or manufacturer’s model
number. You can also browse by department to shop Lowe’s large selection of
items.


HOW DO I CHECK MY ORDER STATUS?



Check your order status online by entering the order number or logging in to
your MyLowe’s account. You’ll receive email updates if your order status
changes.


HOW DO I KNOW IF MY ORDER IS READY TO BE PICKED UP?



You’ll receive an email with pickup instructions and the location of the store
you selected when your order is ready. You can pick up your order during store
operating hours at the designated pickup area. Just provide the order
confirmation email or order number with your photo ID (state driver’s license,
military ID or state ID). For your protection, only the cardholder or an
authorized user of the credit card may pick up the order.


HOW DO I RETURN OR EXCHANGE AN ITEM?



Most (but not all) items can be returned within 90 days. If you bought something
from Lowes.com, you can start a return online in your Order History before
shipping it back to us. To learn more about how we’ve made returns easy, click
here.

For in-store returns, you’ll be asked to provide proof of purchase at the
customer service desk. The return barcode for the order works, too, and can be
found on your Order Details page.


Note: Items such as outdoor power equipment, major appliances and holiday items
have shorter return periods and additional restrictions. View our Returns and
Refunds Policy for more details.


HOW DO I CANCEL AN ITEM FROM MY ORDER?



You can cancel items from orders that haven’t yet shipped or haven't been picked
up in store by signing into your MyLowe’s account and selecting Orders &
Purchases.

Find your order and select Details. In the Delivery section of the item you wish
to remove, select Cancel.


Select a reason for cancellation and then select Yes, Cancel. You’ll receive an
email with the updated order information shortly after.


HOW DO I LOCATE INFORMATION ON RECALLS AND PRODUCT SAFETY NEWS?



Recalls and safety news for products sold through Lowe’s are posted on the
Lowe’s Recalls and Product Safety News page.


HOW DO I PLACE AN ORDER WITH A TAX-EXEMPT ACCOUNT?



Visit the customer service desk in store to apply for a tax-exempt account.


IT APPEARS THAT I’VE BEEN CHARGED MULTIPLE TIMES FOR AN ORDER. HOW CAN I RESOLVE
THIS?



These charges are likely authorization holds that are placed throughout the life
cycle of your order to ensure the funds are reserved for your purchase. When you
place an order, your payment method is authorized for the full amount of the
purchase. As items from your order ship, your payment is charged and the
authorization is no longer held by Lowe’s. Orders shipped in multiple shipments
will be charged separately at time of shipment; therefore, you may see multiple
charges, but they'll never exceed the full amount of your order. For orders with
longer lead times, your method of payment will be reauthorized to ensure funds
remain available until your item is shipped. If you observe multiple pending
authorizations, please contact your financial institution as each bank’s
policies differ on how long authorizations are held.



INSTALLATION SUPPORT

For questions about installations, assistance placing an in-store order or
assistance with an in-store order you’ve already placed, view the FAQ or call
the number below.




HOW DO I PURCHASE AN INSTALLATION?



Online: Visit Lowe’s Installation & Project Services for Your Home (lowes.com)
and select the product category of your desired installation; some installations
require in-home consultations, which can be scheduled on the respective install
product category page.

In Store: Visit your local store to choose your product, set up any applicable
in-home consultations and schedule your installation.


Over the Phone: Call 1-877-GO-LOWES, and our Customer Care associates will
assist you in setting up your installation.


WHAT’S THE DIFFERENCE BETWEEN HOOKUP AND INSTALLATION?



Installations are purchased along with your product and are performed by one of
our Lowe’s PROviders. Hookups are a complimentary service provided by our
delivery drivers upon delivery of your appliance.

Lowe’s delivery teams complete basic connections for any major appliance,
provided necessary the accessories were purchased. To qualify for hookup, the
appliance must be less 500 pounds and less than 36 inches wide (ranges), and it
cannot have a compressor on top. Gas appliances are excluded from hookup; please
contact your local store for assistance with gas appliance services.


I’VE PURCHASED MY INSTALLATION, WHAT SHOULD I EXPECT NEXT?



After the purchase of your installation, our Installation Support Team will
contact you to discuss what to expect next — including product arrival
estimates. Once your product arrives, your PROvider will also contact you to set
up a date for install. Don’t worry — our Installation Support Team will be with
you every step of the way to ensure you know what to expect and when until your
installation is complete.


WHO DO I CONTACT IF I HAVE AN ISSUE WITH MY INSTALL? DOES LOWE’S OFFER A
WARRANTY FOR INSTALLATIONS?



All Lowe’s installations have a 1-year labor warranty. Roofing installations
have a 2-year warranty. To report an issue with your installation, contact our
Install Support Team. We'll arrange for the PROvider to return to review and
resolve the issue while it's under the labor warranty.


For installation support, please call the appropriate number below based on the
US geographical region of your installation. If you’re unsure, select the one
you feel best fits your location and you’ll have an opportunity to enter
additional details to be routed to the appropriate Installation Support Team.


1-877-505-4923

1-888-516-1010


1-877-695-7664



REPAIRS, WARRANTIES & PROTECTION PLANS

If you have questions about repairs, warranties or a Lowe’s Protection Plan,
view the FAQ or call the number below.




DO I NEED TO REGISTER MY LOWE’S PROTECTION PLAN?



Registration isn’t required. Proof of purchase will be required to request
service on your product.


WHAT ARE THE BENEFITS INCLUDED WITH MY LOWE’S PROTECTION PLAN?



Benefits include some beginning day of purchase and others that begin after the
manufacturer’s warranty expires. For a full list of benefits, visit Lowe’s
Protection Plans.


HOW DO I FILE A LOWE’S PROTECTION PLAN BENEFIT CLAIM?



Benefit claims can be filed online by visiting Lowes.com/protectionplan.


HOW CAN I OBTAIN PARTS FOR MY MAJOR APPLIANCE OR OUTDOOR POWER EQUIPMENT
PRODUCT?



For products delivered within the past 7 days, contact your local store.

For products purchased within the last 12 months, contact the products
manufacturer.


If purchased more than 12 months ago or outside of the manufacturer’s warranty:


Major Appliances: Contact Lowe’s Appliance Parts at 1-800-476-8160 or visit
https://www.lowes.com/c/Appliance-parts-accessories-Appliances.


Outdoor Power Equipment: Contact OrderTree at 1-877-500-7499.


HOW DO I REQUEST SERVICE FOR A DEFECTIVE PRODUCT?



To file a claim or to request service for a product purchased less than 12
months ago, please contact the manufacturer of the appliance.

To file a claim for a product purchased more than 12 months ago, please visit
https://www.lowes.com/l/lowes-protection-plan.html. To request service for a
product purchased more than 12 months ago, please call 1-888-77-LOWES (56937).



MYLOWE’S

Check your order status; manage personal information, addresses and payment
methods; view balances and more with a MyLowe’s account.




HOW DO I SIGN UP FOR A MYLOWE’S ACCOUNT?



Visit https://www.lowes.com/u/login to create an account.


HOW LONG DO PURCHASES REMAIN IN YOUR PURCHASE HISTORY?



Purchases remain on card for as long as card is active.


WHEN DO I NEED TO HAVE MYLOWE’S CARD SCANNED?



Provide your MyLowe’s card to cashier to be scanned before any merchandise is
scanned. Telephone number can also be used if card has been registered.


CAN I USE THE MYLOWE’S CARD I RECEIVED FROM THE STORE RIGHT AWAY?



Yes. However, you must register the card on Lowes.com to access online
functionality (e.g., view purchase history).


WHAT’S THE DIFFERENCE BETWEEN A MYLOWE’S ACCOUNT AND A LOWE’S ADVANTAGE ACCOUNT?



A MyLowe’s account allows you to track your online and in-store purchases;
receive free shipping on orders totaling $45 or more before any taxes, fees or
shipping charges are added; return items without a receipt and access saved
products online.

The Lowe’s Advantage card is a credit card that allows you to start and complete
your project with 5% off everyday savings or Special Financing. Apply now for
the Lowe’s Advantage card to get your project started.



MULTI-FACTOR AUTHENTICATION

For questions about enabling multi-factor authentication, managing your devices
or getting locked out of your account, view the FAQ below.





WHAT’S MULTI-FACTOR AUTHENTICATION (MFA)?



MFA is an extra layer of security that protects online accounts. It requires
users to enter two or more pieces of information to verify their identity and
gain access to their account. For example, you may have to enter a username,
password and separate security code.


WHY DOES LOWE’S USE MFA?



Hackers and threat actors are becoming increasingly sophisticated. MFA is used
to prevent those with malicious intent from gaining access to, taking control of
or modifying accounts.


HOW DOES IT WORK?



When you sign in to your account after opting in to MFA, we’ll text you a
one-time security code and prompt you to enter it. If you select Remember Me
when signing in, you won’t have to do MFA for a limited period of time.


HOW DO I OPT IN TO MFA?



You can enable MFA on your Lowe’s account through the Security tab on your
Profile & Preferences page.


HOW CAN I CHANGE THE PHONE NUMBER I USE FOR MFA?



You can change the phone number you use through the Security tab on your Profile
& Preferences page.


AM I REQUIRED TO USE MFA?



This is an optional feature. While you’re not required to enable MFA, we do
recommend that customers take advantage of this extra layer of security. You can
opt in and out anytime from the Security tab on your Profile & Preferences page.


CAN I USE A LANDLINE NUMBER TO OPT IN TO MFA?



No. We require a mobile phone number for MFA because we’ll need to send you
one-time codes via SMS/text message. Note: This phone number can but doesn’t
have to be the number you use for your Lowe’s account. You can also use the same
phone number for MFA on your business and personal accounts.


WHAT IF I DON’T HAVE ACCESS TO MY MOBILE PHONE?



If you lose your phone after you’ve opted in to MFA, you can try to access your
account on a trusted device you’ve previously used to sign in.


WHAT IF I’VE HAD TOO MANY UNSUCCESSFUL SIGN-IN ATTEMPTS AND I’M LOCKED OUT OF MY
ACCOUNT?



If you’re locked out of your account, please wait 30 minutes before trying to
sign in again. Or you can reset your password and then try to sign back in.



LOWE’S CREDIT ACCOUNTS

For questions about your credit account or to open a new credit account, view
the FAQ or call one of the numbers below. Be sure to call the number that
corresponds with the card type you have or for which you are applying.

Manage Your Account

Important Note on Credit Accounts: Lowes.com doesn’t access or maintain
information related to your Lowe's Consumer Credit Card or Business Credit
accounts.

HOW DO I APPLY FOR A LOWE’S CREDIT ACCOUNT?



Visit the Lowe’s Credit Center to learn about the Lowe’s Advantage card and
Lowe’s Business credit card. Once you’ve decided which card fits your needs,
begin the application to start your next project.


HOW DO I MANAGE MY LOWE’S CREDIT ACCOUNT?



Conveniently manage your account or pay bills online by visiting the Lowe’s
Credit Center. If you have questions about your account, call the Lowe’s Credit
Center at 1-800-444-1408.


24/7 Support

1-800-508-2520


6 a.m. – 1 a.m. (ET), Mon. – Sat.
8 a.m. – Midnight (ET), Sun.


1-800-444-1408


7 a.m. – 9 p.m. (ET) 7 days a week


1-866-232-7443


24/7 Support


1-866-537-1397



LOWE’S MILITARY DISCOUNT PROGRAM

Our way of saying thank you to our active-duty, retired and military veterans
and their spouses with a 10% discount on eligible items. Exclusions apply.

Get Details

HOW DO I REGISTER FOR THE MILITARY DISCOUNT?



Sign up for a MyLowe’s account to begin registration for the Military Discount.
Once you have a MyLowe’s account, sign in to view your Account Dashboard, where
you’ll see links to enroll in the Lowe’s Military Discount Program. To read more
about our Military Discount, click here.


HOW WILL MY MILITARY CREDENTIALS BE VERIFIED?



Military credentials are verified online using a trusted verification source,
ID.me. Enter all information exactly as it appears on your military
documentation. If you’re unable to verify online, visit your local Lowe’s and
provide the following details to a customer service associate:



 * Date of birth
 * Military branch
 * Military status
 * Date of separation (if applicable)
 * Military credentials
 * Photo ID




STILL NEED HELP?



8:30 a.m. – 7 p.m. (ET), 7 days a week




1-877-465-6937





8 a.m. – 12 a.m. (ET), 7 days a week




1-888-775-6937





8:30 a.m. – 7 p.m. (ET), 7 days a week




1-800-445-6937





8:30 a.m. – 6:30 p.m. (ET), 7 days a week




1-844-569-4776





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ABOUT LOWE'S

 * Who We Are
 * Careers
 * Our Responsibilities
 * Investors
 * Newsroom
 * Lowe's Suppliers
 * Safety Unites Us


STORES & SERVICES

 * Find a Store
 * Store Directory
 * Brand Directory
 * Store Services
 * Subscriptions
 * DIY Workshops
 * Lowe's PRO
 * Site Directory


CUSTOMER SERVICE

 * FAQ/Contact Us
 * Rebates
 * Returns & Exchanges
 * Shipping & Delivery
 * Special Orders
 * Recalls & Product Safety
 * Protection Plans
 * Military Discount
 * Government Solutions


CONNECT WITH US

 * 
 * 
 * 
 * 
 * 


PRIVACY & USE

 * Terms
 * Privacy Statement
 * Interest-Based Ads
 * Your CA Privacy Rights
 * Do Not Sell/Share My Personal Information
 * Limit the Use of My Sensitive Personal Information
 * CA Residents: Notice of Financial Incentive

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