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Talk to Sales +1 240-297-0122
* Company
* About INKY
* Leadership
* Awards and Recognition
* Events and Tradeshows
* News
* Press Releases
* Customers
* Careers
* Contact Us
* Blog
* Customer Login
* Products
INKY's Behavioral Email Security PlatformBlock threats, prevent data leaks,
and coach users to make smart decisions.Explore the platform.
PRODUCTS
* Inbound Mail Protection Block impersonations and coach users against
phishing. Learn more
* Outbound Mail Protection Prevent high risk data loss before it can get out
the door. Learn more
* Internal Mail Protection Protect against attacks that come from within.
Learn more
* Email Encryption Guard sensitive data with fast and simple encryption.
Learn more
* Advanced Attachment Analysis Detect deeply hidden malware from inbound
attachments. Learn more
* Graymail Protection Boost productivity by filtering out bulk email. Learn
more
* Security Awareness Training Educate employees with phishing simulation and
videos. Learn more
* Email Signatures Control signatures for compliance and branding. Learn
more
FEATURED RESOURCE
ANNUAL REPORT - VOLUME, IMPACT, VARIETY, AND SOPHISTICATION OF PHISHING
ATTACKS ON THE RISE
Read More
* Solutions
BY USE CASE
* Account Takeover
* Brand Forgery
* Business Email Compromise
* CEO Fraud
* Malware and Ransomware
* Spear Phishing
* Zero Day Attack
BY INDUSTRIES
* Automotive
* Construction
* Finance
* Healthcare
* Manufacturing
* Technology and Professional Services
* Utilities / Oil & Gas
BY PLATFORM
* Microsoft 365
* Exchange
* Google Workspace
* Resources
EDUCATION
* Resource Library
* Blog
* Webinars
* Videos
* 'Got a Minute' Podcast Series
* Fresh Phish
* Customer Stories
* FAQs
FEATURED RESOURCE
EMAIL SECURITY ANNUAL REPORT - DOWNLOAD TO LEARN ABOUT PHISHING TRENDS
UNCOVERED IN 2023 AND PREDICTIONS FOR 2024.
Read More
* Partners
* Partner with INKY We are dedicated to enabling industry leaders across the
channel ecosystem to secure email for customers globally. Learn more
* MSP/MSSP Partner Program INKY is purpose-built for MSPs and MSSPs with
fast deployment, multi-tenancy, and easy administration. Learn more
* Partner Portal Already a partner? Log in to our portal here. Login
* Deal Registration Ready to register a deal with INKY? Register
PARTNERS FEATURED RESOURCE
WHY INKY FOR MANAGED SERVICES
Read More
* Schedule a Demo
* Products
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* Resources
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* Schedule a Demo
Menu
INKY EMAIL ASSISTANT
FREQUENTLY ASKED QUESTIONS
Find answers to common questions regarding the INKY Email Assistant and banner
in the categories below. If you have other questions not answered here, please
contact us.
What is INKY?
INKY is an email protection product that uses sophisticated machine learning and
artificial intelligence to analyze incoming messages for signs of phishing,
spam, and other email-based threats.
Why am I seeing these banners at the top of my email?
The color-coded banners are inserted by INKY to alert you of any possible
threats in your emails. The banners also display the email sender’s address and
mark if an email is internal (from someone in your organization) or external. If
you see these banners, it means that your IT staff has deployed INKY and
included you in the group of protected users.
What do the different banner colors mean?
A gray banner indicates that INKY did not find anything unusual or suspicious
about the message. Even though the message was not classified as threatening,
you should always check the displayed sender address and the source type to be
sure it makes sense (e.g., an external webmail address for a message from a
colleague may be cause for concern).
A yellow banner indicates that INKY found something unusual about the email
message. It is not necessarily phishing or dangerous but something you should be
aware of. For example, a request for sensitive personal information should be
given extra scrutiny. Mail that seems out of the ordinary or is spammy in some
way may receive a yellow banner.
A red banner indicates that INKY thinks the message is suspicious and likely to
be phishing or dangerous in some other way. This includes brand impersonations
(e.g., a fake “account alert” email from your IT department), blocked phishing
URLs, or attempts to spoof mail to look like it came from an internal company
account.
What should I do if I receive an email with a yellow banner?
Look carefully at who the mail is from and whether it is from someone you trust.
Be especially careful about clicking any links in the body of the email or
opening any attachments.
What should I do if I receive an email with a red banner? Why did I receive it
if it’s considered dangerous?
In most cases, you can simply delete the message and move on. In many INKY
deployments, your IT staff, security team, or email administrator will configure
your mail server to quarantine or delete “red-flagged” mail before it reaches
your mailbox. In other cases, the mail will still be delivered with the banner
telling you to be careful.
What does the “Report This Email” link do? How do I provide feedback on INKY's
analysis?
If you think INKY has made a wrong classification, or if you just want to
confirm that INKY got it correct, click the “Report This Email” link found in
the bottom right corner of each banner. This will take you to a web form where
you can indicate that the message is truly Safe, Spam, or Phishing. You can also
provide a comment describing your assessment. This feedback is used to
automatically improve INKY's predictions in the future. Your submissions are
also manually reviewed to improve the overall system and ensure INKY provides
the most accurate security possible.
Why do I see an INKY Phish Fence page when I click a link in an email?
Part of INKY’s protection is the ability to perform real-time checks on any
links you click. If this feature is enabled, clicking on links in a yellow or
red banner email will take you to a page reiterating that INKY found the message
to be unusual or suspicious. In some cases, a message that originally only had a
gray banner contains a link that is later detected as a dangerous phishing URL.
In that case, when you click the link, INKY’s real-time check will detect you
clicked on a bad link, and you’ll be met with a blocker page alerting you of
that fact.
What should I do if I have questions or comments about INKY?
Please contact your IT staff, security team, or email administrator who can pass
your feedback along to the appropriate INKY support person. They will be able to
fine-tune your INKY policies and settings to help make things work as smoothly
as possible.
How can I learn more about INKY?
Click here to learn more about the product and how it works.
* Products
* Behavioral Email Security Platform
* Inbound Email Protection
* Internal Mail Protection
* Outbound Mail Protection
* Email Encryption
* Advanced Attachment Analysis
* Features
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* Press Releases
* Careers
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* Privacy Policy
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* Contact Us
© 2024 INKY Technology Corporation. All Rights Reserved.
* Facebook
* Twitter
* LinkedIn
* Products
INKY's Behavioral Email Security PlatformBlock threats, prevent data leaks,
and coach users to make smart decisions.Explore the platform.
PRODUCTS
* Inbound Mail Protection Block impersonations and coach users against
phishing. Learn more
* Outbound Mail Protection Prevent high risk data loss before it can get out
the door. Learn more
* Internal Mail Protection Protect against attacks that come from within.
Learn more
* Email Encryption Guard sensitive data with fast and simple encryption.
Learn more
* Advanced Attachment Analysis Detect deeply hidden malware from inbound
attachments. Learn more
* Graymail Protection Boost productivity by filtering out bulk email. Learn
more
* Security Awareness Training Educate employees with phishing simulation and
videos. Learn more
* Email Signatures Control signatures for compliance and branding. Learn
more
FEATURED RESOURCE
ANNUAL REPORT - VOLUME, IMPACT, VARIETY, AND SOPHISTICATION OF PHISHING
ATTACKS ON THE RISE
Read More
* Solutions
BY USE CASE
* Account Takeover
* Brand Forgery
* Business Email Compromise
* CEO Fraud
* Malware and Ransomware
* Spear Phishing
* Zero Day Attack
BY INDUSTRIES
* Automotive
* Construction
* Finance
* Healthcare
* Manufacturing
* Technology and Professional Services
* Utilities / Oil & Gas
BY PLATFORM
* Microsoft 365
* Exchange
* Google Workspace
* Resources
EDUCATION
* Resource Library
* Blog
* Webinars
* Videos
* 'Got a Minute' Podcast Series
* Fresh Phish
* Customer Stories
* FAQs
FEATURED RESOURCE
EMAIL SECURITY ANNUAL REPORT - DOWNLOAD TO LEARN ABOUT PHISHING TRENDS
UNCOVERED IN 2023 AND PREDICTIONS FOR 2024.
Read More
* Partners
* Partner with INKY We are dedicated to enabling industry leaders across the
channel ecosystem to secure email for customers globally. Learn more
* MSP/MSSP Partner Program INKY is purpose-built for MSPs and MSSPs with
fast deployment, multi-tenancy, and easy administration. Learn more
* Partner Portal Already a partner? Log in to our portal here. Login
* Deal Registration Ready to register a deal with INKY? Register
PARTNERS FEATURED RESOURCE
WHY INKY FOR MANAGED SERVICES
Read More
* Schedule a Demo
* Company
* About INKY
* Leadership
* Awards and Recognition
* Events and Tradeshows
* News
* Press Releases
* Customers
* Careers
* Contact Us
* Blog
* Customer Login
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