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RETAIL AUDIT AND RESEARCH SOLUTIONS

With a coverage of 350+ cities, FloorWalk has manpower of about 5,00,000 more
mystery shoppers and field agents across India. There are two ways you can
conduct your audit and research project with us - Connect with us for a
personalized solution OR Setup your project in minutes using FloorWalk
Marketplace

Audit my stores, talk to us!     FloorWalk Marketplace



OUR MARQUEE CUSTOMERS

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FOR BRANDS


UNVEILING FLOORWALK MARKETPLACE

A quicker way to audit your stores. FloorWalk marketplace allows you to choose
your solution from our product list, setup your project, and make it live
on-the-go. It allows you to execute your smaller straightforward audit and
research projects and get insights in a jiffy.


FloorWalk Marketplace

FOR SHOPPER




BECOME A MYSTERY SHOPPER WITH US

Enjoy Free service or earn extra with your side hustle as a Mystery shopper.

Register as a shopper, Apply For Opportunities, Explore different ways to earn.

Learn more
Register as a shopper Frequently asked questions


RECOMMENDED READING




LUXURY CAR BRAND

Porsche India Pvt Ltd is a division of the German automobile manufacturer
Porsche and the Volkswagen Group India.

Read their story



LEADING APPAREL & ETHNIC WEAR BRAND

Manyavar & Mohey are India’s own brand in ethnic wear and tradtional festive
clothing. The objective of this activity was to check.

Read their story



AUTOMOBILE BRAND

Mahindra & Mahindra Limited is an Indian multinational car manufacturing
corporation. The objective of this activity was to check the infrastructure of
the showroom.

Read their story


UNDERSTAND THE CONCEPT OF MYSTERY SHOPPING


1. DESIGN AN AUDIT

Take our expert services
to design a custom audit


2. GET RELEVANT
SHOPPERS

We match the most relevant
mystery shopper for you from
our database


3. SHOPPER
CONDUCTS AUDIT

Mystery Shopper collects unbiased inputs about the shopping experience


4. QUALITY
ANALYTICS

We process and share
the most meaningful insights with you

Get a quote
FloorWalk Marketplace


RETAIL AUDITS & ITS BENEFITS

Businesses turn to Mystery shopping services because these services offer a
number of benefits for companies. Many companies report that these services help
them to:

IMPROVE QUALITY OF SERVICE

Every business wants to be known for a high level of service, and many companies
even spend considerable time and money training employees to provide excellent
customer care and support. This does not guarantee that all employees provide
the level of helpfulness and assistance that they were hired to provide, though.
A secret shopping service can uncover exactly what sort of service customers get
even when there is no supervision of employees. 

INCREASE SALES

Whether a business is service- or product-based, most companies are interested
in selling something to someone. Businesses spend considerable effort and money
on marketing, but if there is a flaw somewhere in the selling process, customers
may be choosing to make purchases elsewhere.Performance audits help businesses
to uncover these problems in the selling process so that marketing and sales
processes work seamlessly to create more sales and profits.

Read More..



LOCATE POTENTIAL BUSINESS HAZARDS

Employee fraud, theft, and dishonesty can all mean lost business and even
potential lawsuits. Mystery shopper services uncover these potential problems so
that business owners can act on them before they bankrupt a company.  

Read More..



IMPROVE COMPANY IMAGE AND BRANDING

Secret shoppers not only come into the store to see how company employees
provide service in person; quality companies can also phone or email a business
at various times of the day to determine how good telephone and computer service
is. If customers are kept waiting on the telephone or emails are ignored, a
company's reputation may suffer.Performance audits reveal these problems so that
business owners can take appropriate action.

Read More..



HELP WITH DECISION MAKING

Employers need to have all the facts before they make hiring, promotion, and
business plan decisions. By revealing what works and what does not from a
customers perspective, mystery shopper services help business owners make these
decisions with all the facts in place.

Read More..



ANSWER EMPLOYER QUESTIONS

All employers wonder what really happens when they are not around. Virtual
customers are the employers eyes and ears and can reveal problems that the
business owner may be the last to know.

Read More..



GATHER EVIDENCE OF TROUBLE

Mystery Shopping India by FloorWalk helps in catching possible trouble as well.
In some cases, employee dishonesty can require action. Even when employees are
not performing, though, some employers fear taking action because they fear
wrongful dismissal lawsuits. In other cases, employers suspect that crime is
taking place but have no evidence. Secret shopper services can help employers
get the evidence they need to act.

Read More..



STOP CRIMINAL ACTIVITY

Selling controlled substances to minors, stealing, or selling illegal services
and products: These are all fears of most employers. If employees are doing
something illegal at work, employers as well as the company may be held liable.
Mystery shopping helps employers detect and stop this sort of activity before it
threatens a business.

Read More..



MANAGE A BUSINESS

Most business owners are busy, and keeping track of everything is difficult.
Secret shopping services offer owners an additional set of useful, impartial
information that can be used in management decisions and changes.

Read More..



GET CUSTOMER INSIGHT

Most business owners would love to be able to have direct, unbiased, full
information from each customer what is working, what needs work in a company,
what would make shoppers buy? Secret shopper services offer business owners the
chance to ask these sorts of questions and get answers.

Read More..





Get a quote
FloorWalk Marketplace

Read More..


IN THE NEWS

TOP 10 MYSTERY SHOPPING
COMPANIES IN INDIA

Do you wish to earn Rs.1,000 or more per day for shopping, staying at hotels or
dining out or wish to improve customer of your business?the answers are yes
.....

Read News

Things in India | 16 April 019

THINK BIG, ASPIRING
ENTREPRENEURS TOLD

Getting genuine feedback from consumers on their products is a big task most
branded companies face. Such service providers therefore have immense
opportunities if they tap the grow .....

Read News

Times of India | 17 April 2018

शॉपिंग कीजिए, अनुभव बांटिये...
हर महीने होगी कमाई

क्या आपको शॉपिंग करना पसंद है. क्या आप जिन चीजों को खरीदते हैं, उन्हें
जांचना-परखना जानते हैं. अगर हां, तो आप अपने इसी शौक की बदौलत हर महीने अच्छी कमाई
कर सकते हैं.सिर्फ अच्छे पैसे ही नहीं, बल्कि आप शॉपिंग कर के फ्री में कई उत्पाद
भी ...

Read News

Aaj Tak | 28 Nov 2017

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   AltF Empire Square,
   MR-1, Unit 1, 3rd Floor, JMD Empire Square
   Near Sikanderpur Metro Station, Opp. Metro Pillar No. 71, MG Road
   Gurugram, Haryana - 122002
   
 * contactus@floorwalk.in

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