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Empowering Champions: Building a Quality Improvement Education Program
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 * Newsroom Shepherd Center
 * Empowering Champions: Building a Quality Improvement Education Program

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Atlanta, GA,
Feb
07,
2024
|
12:16 PM
America/New_York


EMPOWERING CHAMPIONS: BUILDING A QUALITY IMPROVEMENT EDUCATION PROGRAM

Screenshot 2024-02-07 at 11.50.39 AM

Research shows that organizations with a robust quality improvement education
program experience improved patient safety and outcomes. With that in mind, the
Quality and Outcomes Management (QOM) team at Shepherd Center created the
Quality Improvement Champion Program in FY23. Their goal? Empowering Shepherd
Center staff at all levels to be quality and patient safety champions.

The Quality Improvement Champion Program, which has an application process open
to all Shepherd employees, consists of Institute for Healthcare Improvement
(IHI) Basic Certificate in Quality and Safety coursework, which is followed by a
six-month hands-on, innovative application of skills, tools, and concepts in
each participant’s respective programs, thereby boosting Shepherd Center’s
overall quality and safety.

The program’s inaugural class boasted 18 graduates and two emeritus champions in
nursing, management, therapy, psychology, education, and other roles in the
organization. These committed professionals took their learnings back to their
home departments including the inpatient and outpatient programs, food and
nutrition services, pharmacy, research, and information systems. 

Champions completed 18 total projects, with some completing multiple initiatives
and some efforts being shared across multiple champions. The projects ranged in
impact from one shift on one unit to organization-wide improvements. Key metrics
of the projects included defect reduction, improved safety, fall reduction, and
increased accuracy of clinical documentation, among others. 

The projected total cost savings from the projects was more than $41,000 in the
first year. After a successful first year, Shepherd Center enthusiastically
supported continuing the Quality Improvement Champion program.

“By creating new champions, we have empowered staff with the skills and concepts
to help Shepherd Center to continue to improve,” says Anna Murdock, senior
internal improvement consultant and Quality Improvement Champions Program
co-lead. “These front-line champions can now both aid and lead improvement
efforts while spreading the science of improvement amongst the various areas of
the hospital.”



About Shepherd Center

Shepherd Center provides world-class clinical care, research, and family support
for people experiencing the most complex conditions, including spinal cord and
brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis,
and pain. An elite center recognized as both Spinal Cord Injury and Traumatic
Brain Injury Model Systems, Shepherd Center is ranked by U.S. News as one of the
nation’s top hospitals for rehabilitation. Shepherd Center treats thousands of
patients annually with unmatched expertise and unwavering compassion to help
them begin again. 




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