support.microsoft.com Open in urlscan Pro
2620:1ec:bdf::45  Public Scan

Form analysis
3 forms found in the DOM

Name: searchForm — GET /en-gb/Search/results

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GET /search/results

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PROTECT YOURSELF FROM PHISHING


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Phishing (pronounced: fishing) is an attack that attempts to steal your money,
or your identity, by getting you to reveal personal information -- such as
credit card numbers, bank information, or passwords -- on websites that pretend
to be legitimate. Cybercriminals typically pretend to be reputable companies,
friends, or acquaintances in a fake message, which contains a link to a phishing
website.

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Select the headings below for more information

LEARN TO SPOT A PHISHING MESSAGE

Phishing is a popular form of cybercrime because of how effective it is.
Cybercriminals have been successful using emails, text messages, and direct
messages on social media or in video games, to get people to respond with their
personal information. The best defense is awareness and knowing what to look
for.

Here are some ways to recognize a phishing email:

 * Urgent call to action or threats - Be suspicious of emails and Teams
   messages that claim you must click, call, or open an attachment immediately.
   Often, they'll claim you have to act now to claim a reward or avoid a
   penalty. Creating a false sense of urgency is a common trick of phishing
   attacks and scams. They do that so that you won't think about it too much or
   consult with a trusted advisor who may warn you.
   
   Tip: Whenever you see a message calling for immediate action take a moment,
   pause, and look carefully at the message. Are you sure it's real? Slow down
   and be safe.

 * First time, infrequent senders, or senders marked [External] - While it's not
   unusual to receive an email or Teams message from someone for the first time,
   especially if they are outside your organization, this can be a sign
   of phishing. Slow down and take extra care at these times. When you get an
   email or a Teams message from somebody you don't recognize, or that Outlook
   or Teams identifies as a new sender, take a moment to examine it extra
   carefully using some of the measures below.

 * Spelling and bad grammar - Professional companies and organizations usually
   have an editorial and writing staff to make sure customers get high-quality,
   professional content. If an email message has obvious spelling or
   grammatical errors, it might be a scam. These errors are sometimes the result
   of awkward translation from a foreign language, and sometimes they're
   deliberate in an attempt to evade filters that try to block these attacks.

 * Generic greetings - An organization that works with you should know your name
   and these days it's easy to personalize an email. If the email starts with a
   generic "Dear sir or madam" that's a warning sign that it might not really be
   your bank or shopping site.

 * Mismatched email domains - If the email claims to be from a reputable
   company, like Microsoft or your bank, but the email is being sent from
   another email domain like Gmail.com, or microsoftsupport.ru it's probably a
   scam. Also be watchful for very subtle misspellings of the legitimate domain
   name. Like micros0ft.com where the second "o" has been replaced by a 0, or
   rnicrosoft.com, where the "m" has been replaced by an "r" and a "n". These
   are common tricks of scammers.

 * Outlook shows you a banner that says we could not verify the sender - Outlook
   shows you this banner when something in the email headers is suspicious.
   Perhaps the email had failed authentication using commonly accepted internet
   standards. Perhaps the From field may have a value that deviates from
   industry standards in order to misrepresent the real sender and trick the
   email server. Whatever it is, you should remain cautious about the email
   content.

 * Suspicious links or unexpected attachments - If you suspect that an email
   message, or a message in Teams is a scam, don't open any links or attachments
   that you see. Instead, hover your mouse over, but don't click the link. Look
   at the address that pops up when you hover over the link. Ask yourself if
   that address matches the link that was typed in the message. In the following
   example, resting the mouse over the link reveals the real web address in the
   box with the yellow background. The string of numbers looks nothing like the
   company's web address.
   
   
   
   Tip: On Android long-press the link to get a properties page that will reveal
   the true destination of the link. On iOS do what Apple calls a "Light,
   long-press".

Cybercriminals can also tempt you to visit fake websites with other methods,
such as text messages or phone calls. If you're feeling threatened or being
pressured, it may be time to hang up, find the phone number of the establishment
and call back when your head is clear. Sophisticated cybercriminals set up call
centers to automatically dial or text numbers for potential targets. These
messages will often include prompts to get you to enter a PIN number or some
other type of personal information.

For more information see How to spot a "fake order" scam. 

Are you an administrator or IT pro?

If so, you should be aware that phishing attempts may be targeting your Teams
users. Take action. Learn more about what to do about it here.

If you have a Microsoft 365 subscription with Advanced Threat Protection you can
enable ATP Anti-phishing to help protect your users. Learn more

IF YOU GET A PHISHING EMAIL OR MESSAGE IN TEAMS

 * Never click any links or attachments in suspicious emails or Teams messages.
   If you receive a suspicious message from an organization and worry the
   message could be legitimate, go to your web browser and open a new tab. Then
   go to the organization's website from your own saved favorite, or via a web
   search. Talk to them using official numbers or emails from their site. Call
   the organization using a phone number listed on the back of a membership
   card, printed on a bill or statement, or that you find on the organization's
   official website.

 * If the suspicious message appears to come from a person you know, contact
   that person via another means like by text message or a phone call to confirm
   it.

 * Report the message (see below).

 * Delete it.

HOW TO REPORT A PHISHING SCAM

 * Microsoft 365 Outlook - With the suspicious message selected, choose Report
   message from the ribbon, and then select Phishing. This is the fastest way to
   report it and remove the message from your Inbox, and it will help us improve
   our filters so that you see fewer of these messages in the future. For more
   information see Use the Report Message add-in.

 * Outlook.com - Select the check box next to the suspicious message in your
   Outlook.com inbox. Select the arrow next to Junk, and then select Phishing.

 * Teams messages - If you're in Microsoft Teams, hover over the malicious
   message withoutselecting it, and then select More options > More
   actions > Report this message. When asked to 'Report this message' choose the
   option Security risk - Spam, phishing, malicious content is selected, and
   then select Report. Click the Report button.
   
   If you are seeing signs of a scam, and are suspicious of a message, you,
   everyone else exposed to it, are better safe than sorry! Report it.

Note: If you're using an email client other than Outlook, start a new email
to phish@office365.microsoft.com and include the phishing email as an
attachment. Please don't forward the suspicious email; we need to receive it as
an attachment so we can examine the headers on the message. 

If you’re on a suspicious website:

While you’re on a suspicious site in Microsoft Edge, select the Settings
and More (…) icon towards the top right corner of the window, then Help and
feedback > Report unsafe site.  Or click here.

Tip: ALT+F will open the Settings and More menu.

For more information see Securely browse the web in Microsoft Edge.

WHAT TO DO IF YOU THINK YOU'VE BEEN SUCCESSFULLY PHISHED

If you're suspicious that you may have inadvertently fallen for a phishing
attack there are a few things you should do. 

 1. While it's fresh in your mind write down as many details of the attack as
    you can recall. In particular try to note any information such as usernames,
    account numbers, or passwords you may have shared, and where the attack
    happened such as in Teams, or Outlook.

 2. Immediately change the passwords on all affected accounts, and anywhere else
    that you might use the same password. While you're changing passwords you
    should create unique passwords for each account, and you might want to
    see Create and use strong passwords.

 3. Confirm that you have multifactor authentication (also known as two-step
    verification) turned on for every account you can. See What is: Multifactor
    authentication

 4. If this attack affects your work or school accounts, you should notify the
    IT support folks at your work or school of the possible attack. If you
    shared information about your credit cards or bank accounts, you may want to
    contact those companies as well to alert them to possible fraud.

 5. If you've lost money, or been the victim of identity theft, don't hesitate,
    report it to local law enforcement. The details in step 1 will be very
    helpful to them.


SEE ALSO

The keys to the kingdom - securing your devices and accounts

How malware can infect your computer




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