softwaresupport.ontariotechu.ca Open in urlscan Pro
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Form analysis
3 forms found in the DOM

Name: login-form — POST #

<form id="login-form" name="login-form" action="#" method="post" class="form-signin col-md-12 text-center">
  <h1 class="h3 mb-3 font-weight-normal">Please sign in</h1>
  <label for="login_banner_id" class="sr-only">Banner ID/Student ID</label>
  <input type="input" id="login_banner_id" name="login_banner_id" class="form-control" placeholder="Banner ID/Student ID" required="">
  <label for="login_password" class="sr-only">Network Password</label>
  <input type="password" id="login_password" name="login_password" class="form-control" placeholder="Network Password" required="">
  <button id="login-submit-button" class="btn btn-lg btn-primary btn-block" type="submit">Sign in</button>
  <br>
  <small>If you require additional assistance please email Software Support at <a href="mailto:softwaresupport@ontariotechu.ca">softwaresupport@ontariotechu.ca</a></small><br><br>
  <strong>Note:</strong> All students, Staff and Faculty should contact IT Service Desk for Password Reset.<br>
</form>

POST #

<form id="software-support-agreement-form" class="needs-validation" method="post" action="#">
  <p> This release is given on the date written below by the undersigned (described as “I”) to the University of Ontario Institute of Technology (“Ontario Tech”) of the city of Oshawa in the Province of Ontario. In consideration of receiving
    complimentary software support services, and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, I hereby agree as follows:<br>
    <br>
  </p>
  <h2>1. ASSUMPTION OF RISKS</h2> I acknowledge that Ontario Tech’s complimentary software support services include the installation, launch, and reinstallation (not including data recovery) of software products and applications available to me on
  the Ontario Tech Software Portal (“Services”). Services shall only be performed in support of the Bring Your Own Device Program where hardware configuration meets the minimum requirements for the software products and applications.<br> I hereby
  grant authorization to Ontario Tech employees to access my personal computing device and all of its contents, and to perform all tasks (i.e. installation, download and removal of programs) reasonably necessary to render the Services.<br>
  <strong>I freely accept and fully assume all risks inherent in the provision of Services, including the possibility of property damage, loss of data, loss of use or functionality of hardware and software, services interruptions, and other costs,
    losses, delays and inconveniences resulting from the acts or omissions of Ontario Tech, and its employees, contractors and agents.</strong><br>
  <br>
  <h2>2. DISCLAIMER</h2>
  <ol type="A">
    <li>ONTARIO TECH DOES NOT MAKE ANY REPRESENTATIONS OR EXTEND ANY WARRANTIES, EXPRESS ORIMPLIED, WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS AGREEMENT, WHICH ARE ALLPROVIDED “AS IS”. <strong>Ontario Tech DOES NOT GUARANTEE THAT THE SOFTWARE
        WILL PERFORM ERROR-FREEOR UNINTERRUPTED OR THAT Ontario Tech WILL CORRECT, TEMPORARILY OR PERMANENTLY, ALLSOFTWARE ERRORS.</strong></li>
    <li>ONTARIO TECH DISCLAIMS LIABILITY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT ORCONSEQUENTIAL DAMAGES, AND FOR ANY DAMAGES ARISING FROM OR RELATING TO THE PROVISION OFSERVICES INCLUDING, BUT NOT LIMITED TO, LOSS, THEFT OF OR DAMAGE TO
      HARDWARE, LOSS OF DATA,LOSS OF USE OR FUNCTIONALITY OF HARDWARE OR SOFTWARE, VIRUSES, SERVICE INTERRUPTIONS ANDOTHER LOSSES, ERRORS, DELAYS, AND INCONVENIENCES.</li>
  </ol>
  <br>
  <h2>3.RELEASE OF LIABILITY AND WAIVER OF CLAIMS</h2>
  <strong>I agree to WAIVE ANY AND ALL CLAIMS</strong> that I have or may in future have against Ontario Tech, its directors, officers, employees, students, agents, and contractors (“Ontario Tech Releases”) arising directly or indirectly from the
  Services<br>
  <strong>I agree to RELEASE Ontario Tech AND Ontario Tech RELEASEES</strong> from any and all liability for any loss, damage or expense that I may suffer or that my next of kin may suffer as a result of the Services due to any cause whatsoever,
  including negligence, breach of contract, or the failure to safeguard and protect my personal computing device from the risks referred to above while having custody of my personal computing device to provide software Services.<br>
  <br>
  <span class="form-row">
    <div class="form-group form-check required">
      <input class="form-check-input" type="checkbox" value="" name="agreement" id="agreement" required="">
      <label class="control-label form-check-label" for="agreement"><strong>I CONFIRM I HAVE READ AND UNDERSTAND THIS AGREEMENT PRIOR TO SUBMITTING IT, AND I AM AWARE THAT BY SUBMITTING THIS AGREEMENT I AM WAIVING CERTAIN LEGAL RIGHTS WHICH I MAY
          HAVE AGAINST Ontario Tech.</strong></label>
    </div>
  </span>
  <p></p>
  <br>
  <button id="agreement-submit-button" class="btn btn-primary btn-lg btn-block mb-3" type="submit">SUBMIT</button>
</form>

POST #

<form id="support-form" class="needs-validation" method="post" action="#">
  <fieldset><span class="form-group required">
      <legend class="mb-2 control-label"><strong>What is your role?</strong></legend>
    </span>
    <span class="form-row">
      <span class="col-md-12 mb-3 form-group required">
        <input type="radio" class="role-radio" id="role-student" name="role" value="Student" required="">
        <label for="role-student">Student</label><br>
        <input type="radio" class="role-radio" id="role-graduate" name="role" value="Graduate" required="">
        <label for="role-graduate">Graduate/Master</label><br>
        <input type="radio" class="role-radio" id="role-faculty" name="role" value="Faculty" required="">
        <label for="role-faculty">Faculty</label><br>
        <input type="radio" class="role-radio" id="role-staff" name="role" value="Staff" required="">
        <label for="role-staff">Staff</label><br>
      </span>
    </span>
  </fieldset>
  <span id="year-study-select" class="form-row" style="display: none;">
    <span class="col-md-12 mb-3 form-group required">
      <label class="control-label" for="student-year"><strong>Year of study?</strong></label>
      <select class="custom-select d-block w-100" id="student-year" name="student-year">
        <option selected="" hidden="" value="">Please select your year of study</option>
        <option value="1">1</option>
        <option value="2">2</option>
        <option value="3">3</option>
        <option value="4">4</option>
        <option value="Graduated">Graduated</option>
      </select>
    </span>
  </span>
  <span class="form-row">
    <span class="col-md-12 mb-3 form-group required">
      <label class="control-label" for="operating-system"><strong>What operating system are you using?</strong></label>
      <select class="custom-select d-block w-100" id="operating-system" name="operating-system" required="">
        <option selected="" hidden="" value="">Please select an operating system</option>
        <option value="Windows">Windows</option>
        <option value="Mac">Mac</option>
      </select>
    </span>
  </span>
  <span class="form-row">
    <span class="col-md-12 mb-3 form-group required">
      <label class="control-label" for="issue-category"><strong>What kind of issue are you experiencing?</strong></label>
      <select class="custom-select d-block w-100" id="issue-category" name="issue-category" required="">
        <option selected="" hidden="" value="">Please select a category</option>
        <option value="Hardware">Hardware</option>
        <option value="Software">Software</option>
        <option value="Other">Other</option>
      </select>
    </span>
  </span>
  <span id="software-employee-instructions" style="display: none;">
    <p><strong>Note for Faculty and Staff:</strong><br> For instructions on how to download software via Software Center, please click
      <a href="https://itsc.ontariotechu.ca/services/software/software-download-for-faculty-staff.php" target="_blank">here</a>.<br> If you require software, please submit a
      <a href="https://softwareform.ontariotechu.ca/form/" target="_blank">Software Request Form</a>.<br></p>
  </span>
  <span id="software-student-instructions" style="display: none;">
    <p><strong>Note for Students:</strong><br> For instructions on how to download software via Software Portal, please click
      <a href="https://itsc.ontariotechu.ca/services/software/software-download-for-byod-students.php" target="_blank">here</a>.<br></p>
  </span>
  <span id="software-name-input" class="form-row" style="display: none;">
    <span class="col-md-12 mb-3 form-group required">
      <label class="control-label" for="software-name"><strong>Software name:</strong></label>
      <input type="text" class="form-control" id="software-name" name="software-name" placeholder="" value="" maxlength="254">
    </span>
  </span>
  <span class="form-row">
    <span class="col-md-12 mb-3 form-group required">
      <label class="control-label" for="issue-subject"><strong>Subject:</strong></label>
      <input type="text" class="form-control" id="issue-subject" name="issue-subject" placeholder="" value="" maxlength="70" required="">
    </span>
  </span>
  <span class="form-row">
    <span class="col-md-12 mb-3 form-group required">
      <label class="control-label" for="issue-description"><strong>Please describe the issue you are experiencing:</strong></label>
      <textarea class="form-control" name="issue-description" id="issue-description" rows="4" maxlength="254" required=""></textarea>
    </span>
  </span>
  <p>If you have any pictures of errors related to your issue, please upload them below:</p>
  <div class="form-group">
    <label for="attachment1">Attachment 1</label>
    <input type="file" accept="image/x-png,image/gif,image/jpeg" class="form-control-file" name="attachment1" id="attachment1">
  </div>
  <div class="form-group">
    <label for="attachment2">Attachment 2</label>
    <input type="file" accept="image/x-png,image/gif,image/jpeg" class="form-control-file" name="attachment2" id="attachment2">
  </div>
  <div class="form-group">
    <label for="attachment3">Attachment 3</label>
    <input type="file" accept="image/x-png,image/gif,image/jpeg" class="form-control-file" name="attachment3" id="attachment3">
  </div>
  <div class="form-group">
    <label for="attachment4">Attachment 4</label>
    <input type="file" accept="image/x-png,image/gif,image/jpeg" class="form-control-file" name="attachment4" id="attachment4">
  </div>
  <div class="form-group">
    <label for="attachment5">Attachment 5</label>
    <input type="file" accept="image/x-png,image/gif,image/jpeg" class="form-control-file" name="attachment5" id="attachment5">
  </div>
  <span class="form-row">
    <span class="col-md-12 mb-3 form-group">
      <label class="control-label" for="availability"><strong>Please enter availability dates and times, if remote help is required.</strong></label>
      <textarea class="form-control" name="availability" id="availability" rows="4" maxlength="254"></textarea>
    </span>
  </span>
  <br>
  <strong>Please allow at least 2-4 business days for a response from Software Support.</strong>
  <br><br><br>
  <button id="form-submit-button" class="btn btn-primary btn-lg btn-block mb-3" type="submit">SUBMIT</button>
</form>

Text Content

You currently have JavaScript disabled! This website requires JavaScript to
function correctly. Please visit this link for instructions on how to enable
JavaScript.

POP-UP MODAL WINDOW

×




PLEASE SIGN IN

Banner ID/Student ID Network Password Sign in
If you require additional assistance please email Software Support at
softwaresupport@ontariotechu.ca

Note: All students, Staff and Faculty should contact IT Service Desk for
Password Reset.

SIGN OUT


SOFTWARE SUPPORT FORM SUBMITTED


Your Software Support request has been received. You will be contacted through
your university email to receive assistance. If you need to reference this
request, please refer to ticket #. Please allow at least 2-4 business days for a
response from Software Support.



Hours of operation

Monday9 a.m. to 7 p.m. Tuesday9 a.m. to 7 p.m. Wednesday9 a.m. to 7 p.m.
Thursday9 a.m. to 7 p.m. Friday9 a.m. to 7 p.m. SaturdayCLOSED SundayCLOSED

SIGN OUT


SOFTWARE SUPPORT AGREEMENT

BY AGREEING TO THIS DOCUMENT YOU WILL WAIVE CERTAIN LEGAL RIGHTS, INCLUDING THE
RIGHT TO SUE. PLEASE READ CAREFULLY!

This release is given on the date written below by the undersigned (described as
“I”) to the University of Ontario Institute of Technology (“Ontario Tech”) of
the city of Oshawa in the Province of Ontario. In consideration of receiving
complimentary software support services, and for other good and valuable
consideration, the receipt and sufficiency of which is acknowledged, I hereby
agree as follows:




1. ASSUMPTION OF RISKS

I acknowledge that Ontario Tech’s complimentary software support services
include the installation, launch, and reinstallation (not including data
recovery) of software products and applications available to me on the Ontario
Tech Software Portal (“Services”). Services shall only be performed in support
of the Bring Your Own Device Program where hardware configuration meets the
minimum requirements for the software products and applications.
I hereby grant authorization to Ontario Tech employees to access my personal
computing device and all of its contents, and to perform all tasks (i.e.
installation, download and removal of programs) reasonably necessary to render
the Services.
I freely accept and fully assume all risks inherent in the provision of
Services, including the possibility of property damage, loss of data, loss of
use or functionality of hardware and software, services interruptions, and other
costs, losses, delays and inconveniences resulting from the acts or omissions of
Ontario Tech, and its employees, contractors and agents.




2. DISCLAIMER

 A. ONTARIO TECH DOES NOT MAKE ANY REPRESENTATIONS OR EXTEND ANY WARRANTIES,
    EXPRESS ORIMPLIED, WITH RESPECT TO THE SERVICES PROVIDED UNDER THIS
    AGREEMENT, WHICH ARE ALLPROVIDED “AS IS”. Ontario Tech DOES NOT GUARANTEE
    THAT THE SOFTWARE WILL PERFORM ERROR-FREEOR UNINTERRUPTED OR THAT Ontario
    Tech WILL CORRECT, TEMPORARILY OR PERMANENTLY, ALLSOFTWARE ERRORS.
 B. ONTARIO TECH DISCLAIMS LIABILITY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL,
    INDIRECT ORCONSEQUENTIAL DAMAGES, AND FOR ANY DAMAGES ARISING FROM OR
    RELATING TO THE PROVISION OFSERVICES INCLUDING, BUT NOT LIMITED TO, LOSS,
    THEFT OF OR DAMAGE TO HARDWARE, LOSS OF DATA,LOSS OF USE OR FUNCTIONALITY OF
    HARDWARE OR SOFTWARE, VIRUSES, SERVICE INTERRUPTIONS ANDOTHER LOSSES,
    ERRORS, DELAYS, AND INCONVENIENCES.



3.RELEASE OF LIABILITY AND WAIVER OF CLAIMS

I agree to WAIVE ANY AND ALL CLAIMS that I have or may in future have against
Ontario Tech, its directors, officers, employees, students, agents, and
contractors (“Ontario Tech Releases”) arising directly or indirectly from the
Services
I agree to RELEASE Ontario Tech AND Ontario Tech RELEASEES from any and all
liability for any loss, damage or expense that I may suffer or that my next of
kin may suffer as a result of the Services due to any cause whatsoever,
including negligence, breach of contract, or the failure to safeguard and
protect my personal computing device from the risks referred to above while
having custody of my personal computing device to provide software Services.


I CONFIRM I HAVE READ AND UNDERSTAND THIS AGREEMENT PRIOR TO SUBMITTING IT, AND
I AM AWARE THAT BY SUBMITTING THIS AGREEMENT I AM WAIVING CERTAIN LEGAL RIGHTS
WHICH I MAY HAVE AGAINST Ontario Tech.




SUBMIT
SIGN OUT


SOFTWARE SUPPORT REQUEST FORM


In order to expedite your software support request:
 * provide a detailed description to explain your issue;
 * include pictures of error messages (if possible);
 * provide dates and times that you are available in the event that remote
   assistance is required.

Hours of operation

Monday9 a.m. to 7 p.m. Tuesday9 a.m. to 7 p.m. Wednesday9 a.m. to 7 p.m.
Thursday9 a.m. to 7 p.m. Friday9 a.m. to 7 p.m. SaturdayCLOSED SundayCLOSED

Attention research students: if you require additional software for your
studies, please contact your professor or supervisor to submit a Software
Request Form.



What is your role? Student
Graduate/Master
Faculty
Staff
Year of study? Please select your year of study 1 2 3 4 Graduated What operating
system are you using? Please select an operating system Windows Mac What kind of
issue are you experiencing? Please select a category Hardware Software Other

Note for Faculty and Staff:
For instructions on how to download software via Software Center, please click
here.
If you require software, please submit a Software Request Form.


Note for Students:
For instructions on how to download software via Software Portal, please click
here.


Software name: Subject: Please describe the issue you are experiencing:

If you have any pictures of errors related to your issue, please upload them
below:

Attachment 1
Attachment 2
Attachment 3
Attachment 4
Attachment 5
Please enter availability dates and times, if remote help is required.
Please allow at least 2-4 business days for a response from Software Support.


SUBMIT