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PRIVACY POLICY
Last updated: 19th November, 2024.
Unbiased.co.uk is owned and operated by Unbiased Ltd ("we/us"). We are
committed to protecting and respecting your privacy. This privacy policy
explains what information we collect about you through our website and how we
use that information and the procedures that we have in place to safeguard your
privacy.
VISITORS TO OUR WEBSITE
Cookies
This website uses cookies. When we provide services, we want to make them easy,
useful and reliable. Where services are delivered on the internet, this
sometimes involves placing small amounts of information on your device, for
example, computer or mobile phone. These include small files known as cookies.
Click here to see more information about the cookies we use on our website.
Website usage information
We may identify you when you come to our website in order to provide you with
the most relevant experience. We collect information when you use our website
including your IP address and device type, how you use our website and app (such
as the pages you visit and the content you look at). We may use this information
and statistics for the purposes of monitoring website usage in order to help us
develop unbiased.co.uk and our services and may provide such information to
third parties that we work with to deliver our service.
Third Party Links
Unbiased.co.uk contains links to websites owned and operated by third parties.
If you follow a link to any of these websites, please note that they may have
their own privacy policies and that we do not accept any responsibility or
liability for these policies. Please check these policies before you submit any
personal data to these websites.
Transfers outside of the EEA
Any information you provide to us will routinely be stored in the UK. In order
to maintain and improve the functionality of our website, it may periodically be
necessary for your information to be processed in countries within the EEA or
outside of the EEA temporarily. In any such instances we will ensure that
appropriate legal, technical and organisational measures are in place to ensure
that our obligations in relation to your information continue to be met at all
times.
PEOPLE WHO SEND AN ENQUIRY ON OUR WEBSITE
If you choose to connect with a professional on our website by either sending an
enquiry directly to a professional or using our match form, you will chose to
provide us with personal information.
Where you input this information on behalf of a third party (for example where
you are seeking professionals for care services on behalf of a relative) you
must ensure that you have the authority and consent of the individual to whom
the information you have chosen to provide belongs.
We store this information securely. We collect this information so we can find a
professional who can help you with your enquiry. This is the service we provide
and when you submit an enquiry we consider that we have a contractual obligation
to provide this service. Where you input information on our website prior to
submitting an enquiry we will treat such information as if you have submitted an
enquiry and may use the information to contact you to enable you to complete
your enquiry.
If the professional you choose to contact is unavailable, we will do our best to
find another local professional who matches your search criteria, and this is
all part of the service we offer to consumers who use our service. If a
professional wishes to respond to your enquiry we will pass the above
information on to them. Your information will not be shared with any other
parties.
If we are unable to find you a Professional using our regular matching process,
Unbiased or a third party working for Unbiased may contact you to validate and
enhance your initial information to submit another enquiry. This will give you a
further opportunity to be matched to an appropriate Professional.
Whilst we require all professionals to comply with all laws and regulations, we
do not have any control over or responsibility for how the professional uses the
data you provide to them; however professionals are also subject to Data
Protection Legislation and are responsible for protecting and using your data
accordance with the Legislation.
You may choose to opt in to receive additional communications from us and
whether you choose to do so will not affect the service we provide to you. If
you choose to opt in, you can opt out of receiving these communications by using
the relevant check boxes on the forms we use to collect your data, in your
account, or clicking the unsubscribe link in emails. You can also unsubscribe
at any time by contacting contact@unbiased.co.uk.
We do not collect any credit card or other payment information from consumers.
PEOPLE WHO CONTACT UNBIASED WITH A QUERY
If you choose to contact Unbiased by either sending an email, calling us
directly or by any other means, you will choose to provide us with personal
information.
We store and process this personal data securely for specific purposes including
responding to customer queries, providing customer support, and improving our
services through feedback requests.
Each processing activity serves to support in the resolution of your query,
while improving the user experience and service delivery.
PEOPLE WHO CREATE AN ACCOUNT ON OUR WEBSITE
If you choose to create an account on our website, you will choose to provide us
with personal information.
Unbiased.co.uk stores this information securely. We collect this information so
we can provide you with relevant content and features in your account. Your
information will not be shared with any other parties.
We may also use your data to provide you with information which may be of
interest to you by email. You will need to opt in to receive these
communications and whether you choose to do so will not affect the service we
provide to you. If you choose to opt in, you can opt out of receiving these
communications by using the relevant check boxes on the forms we use to collect
your data, in your account, or clicking the unsubscribe link in emails. You can
also unsubscribe at any time by contacting contact@unbiased.co.uk.
PROFESSIONALS WHO SUBSCRIBE TO OUR WEBSITE
Information we may collect
When you subscribe to a professional plan on unbiased.co.uk you are seeking to
enter into a contractual agreement with us and all of the details you provide to
us are deemed to be necessary to enable us to prepare for and subsequently
fulfil our contractual obligations to you. We may ask for business information
which may include personal details.
You will be entirely responsible for the content of your profile, as more fully
set out in the Professional Terms of Use which govern the relationship between
any subscriber and us. The Professional Terms of Use are available in full when
you register, log in to your account or visit the professional website. You may
amend your profile at any time by logging on to your account and updating the
relevant information or by contacting our Customer Success team and you must
amend your profile where any details have changed.
How we use the information
We use information held about you in the following ways:
* To carry out our obligations to you and to process your application
effectively
* To fulfil our obligations to you in accordance with the contractual terms
that govern our relationship with you
* To ensure that content from our site is presented in the most effective
manner for you and for your computer
* To provide you with information, products or services that you request from
us or which we feel may interest you, where you have consented to be
contacted for such purposes
* To allow you to participate in interactive features of our service, when you
choose to do so
* To notify you about changes to our service
We may also use aggregate information and statistics for the purposes of
monitoring website usage in order to help us develop unbiased.co.uk and our
services and may provide such aggregate information to third parties. These
statistics (e.g. IP address, operating system and browser type) will not include
information that can be used to identify any individual.
As you are a professional subscriber, we will use your personal information to
send you information about products and services of ours which we think may be
of interest to you. Where we use your information in this way we consider that
we have a legitimate interest in using your information for this purpose having
balanced the potential benefits to you, the nature of the personal information
we will utilise (being largely in the public domain) and our own commercial
interests. This may include contacting you by post, telephone and email. Where
you receive such information you may opt out at any time by logging on to your
account, or by clicking the unsubscribe link in the emails.
From time to time you may have the opportunity to opt in to emails from quality
brands we have selected to be partners. You can unsubscribe from these emails
at any time by logging on to your account, or by clicking the unsubscribe link
in the emails.
Provision of services by our Group
Elements of the services we provide to you under any agreement between you and
us or as a result of any consent received from you may be fulfilled by any
member of our group, which means our subsidiaries, our ultimate holding company
and its subsidiaries.
Disclosure of the information to third parties
* To take advantage of some parts of our Service you may be required to log in
or register with us. We and any third parties who host or maintain our
Service may need to collect information about you and your computer to enable
you to do so. The information will be collected when you register with or log
in to our Service.
* We will share your information if we are under a legal obligation to do so or
otherwise as agreed in our terms of use.
Subscriber’s public information
Profile information submitted for display on the unbiased.co.uk website is
information intended for the public domain and therefore cannot be classed as
private. By submitting your profile information to unbiased.co.uk, you give us
unconditional permission to use this information regardless of any moral rights,
copyright, service mark, trade mark or patent laws. Further, you allow us to
publish, modify, edit, translate, distribute and otherwise reproduce the
information in whatever format we choose.
HOW WE STORE YOUR INFORMATION
We take your online security seriously, whether you are a consumer visiting our
website or a professional advertising on our website. Full details of how we
protect the information you provide us are given below:
* For consumers who send an enquiry on our website or register for an account,
the secure server software encrypts all information you input.
* For professionals who subscribe to our services, when you register your
profile and the details relating to it, the secure server software encrypts
all information you input.
* As an additional security measure for professionals making purchases on our
website, credit card numbers are encrypted both before an order is processed
and when stored on our database.
* To securely receive payments over the internet, we use Secure Sockets Layer
(SSL) technology to protect your personal information and payment details. We
take security seriously and have put in place appropriate physical,
electronic and managerial procedures to safeguard the information we
collect.
* We comply with the standards, procedures and requirements laid down in all UK
Data Protection Legislation to ensure that your personal information is kept
secure and processed fairly and lawfully.
The transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee
the security of your data transmitted to or from our site; any transmission is
at your own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access.
YOUR AGREEMENT
By subscribing or otherwise using unbiased.co.uk, you agree to your information
being gathered and used in the ways described in this policy.
If we change our privacy policy we will post the changes on this page, and may
place notices on other pages of our website, so that you may be aware of the
information we collect and how we use it at all times. Continued access to and
use of the website will signify that you agree to any such changes.
YOUR RIGHTS
Under the Data Protection Laws, you have a number of important rights free of
charge. In summary, those include rights to:
* access to your personal information and to certain other supplementary
information that this Privacy Notice is already designed to address
* require us to correct any mistakes in your information which we hold
* require the erasure of personal information concerning you in certain
situations
* receive the personal information concerning you which you have provided to
us, in a structured, commonly used and machine-readable format and have the
right to transmit those data to a third party in certain situations
* object at any time to processing of personal information concerning you for
direct marketing
* object to decisions being taken by automated means which produce legal
effects concerning you or similarly significantly affect you
* object in certain other situations to our continued processing of your
personal information
* otherwise restrict our processing of your personal information in certain
circumstances
For further information on each of those rights, including the circumstances in
which they apply contact the Information Commissioner’s Office.
If you would like to exercise any of those rights, please:
* email, dataprotection@unbiased.co.uk
* let us have enough information to identify you eg your name, address and an
order number,
* let us have proof of your identity and address (a copy of your driving
licence or passport and a recent utility or credit card bill), and
* let us know the information to which your request relates
Lodging a complaint
We hope that we can resolve any query or concern you raise about our use of your
information.
The Data Protection Laws also give you right to lodge a complaint with a
supervisory authority. The supervisory authority in the UK is the Information
Commissioner who may be contacted at ico.org.uk or telephone: 0303 123 1113.
HOW TO CONTACT US
We welcome your views about this site and our privacy policy. If you would like
to contact us with any queries or comments please email
dataprotection@unbiased.co.uk or write to:
Unbiased Ltd
3rd Floor
32 Saffron Hill
London
EC1N 8FH
WEBSITE DISCLAIMER
This website contains information on independent financial advisers, financial
advisers, mortgage advisers, care providers, solicitors and accountants who
provide advice and services in the UK. The information is directed only at
persons in the UK.
Unbiased Ltd, unbiased.co.uk and the owners of any other website through which
this information can be obtained do not endorse or approve any of the
independent financial advisers, financial advisers, mortgage advisers, care
providers, solicitors or accountants listed in the directory or any advice that
they may provide. While unbiased.co.uk undertakes a number of checks to ensure
that information provided through its search is correct, it is your
responsibility to satisfy yourself that the advertiser you see is independent
and appropriate for the business you are transacting and/or any service you are
seeking. Any decision to transact business with or take up the services of an
subscriber is made by you on the basis of your own enquiries.
The materials contained in www.unbiased.co.uk are provided for general
information purposes only and do not constitute professional advice. Unbiased
Ltd and unbiased.co.uk do not accept any responsibility for any loss, which may
arise from reliance on information contained in this site and accept no
responsibility for information provided by third parties as any links to third
party sites are provided solely as a convenience to users and at your own risk.
Unbiased Ltd and unbiased.co.uk give permission for the downloading, printing,
and temporary storage of one or more of the documents or pages retained on this
website for personal use or internal business use for the purpose of finding
professional advisers for your business only, and for no other purpose. The
reproduction or transmission of the contents of this website is prohibited
without the prior written consent of Unbiased Ltd.
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