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Text Content

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WARRANTY POLICY

 

All EnChroma glasses are warranted against manufacturing defects for two years
from the date of purchase. EnChroma warranty coverage is non-transferable and
only applies to the original customer or gift recipient.

The warranty does not cover:

 * Loss of eyewear
 * Damage resulting from normal wear and tear
 * Accidents; or intentional alterations. Accidental damage include but are not
   limited to damage resulting from drops, impact, corrosive chemicals, exposure
   to extreme temperatures, or heavy pressure.

For prescription orders, our warranty only covers claims for the same original
prescription and measurements provided to us at the time of purchase. EnChroma
has the sole discretion to decide what constitutes a manufacturer’s defect and
what constitutes normal wear and tear, accidents, or intentional alterations.

If a warranty claim is made on a product that is no longer available, EnChroma
reserves the right to send a replacement product of similar fit and style.

To make a warranty claim, you will need a valid proof of purchase and to return
the damaged glasses to us for inspection. If you would like to make a warranty
claim for your EnChroma glasses purchased within the last two years, please
contact our Customer Support Department. We typically process our warranty
claims within one week of receiving the returned glasses.

EXCEPT FOR THE EXPRESS WARRANTY AGAINST MANUFACTURING DEFECTS SET FORTH ABOVE,
ENCHROMA MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE.

If you have any questions about our warranty policy, please contact customer
support by calling (510) 497-0048, by emailing support@enchroma.com, or by
writing to us at:

 

EnChroma, Inc.
Attention: Warranty Policy
2629 7th Street
Berkeley, CA, 94710 USA
 

Last modified and effective date: July 12, 2019

Copyright 2019 EnChroma, Inc. All Rights Reserved


WARRANTY POLICY

 

All EnChroma glasses are warranted against manufacturing defects for two years
from the date of purchase. EnChroma warranty coverage is non-transferable and
only applies to the original customer or gift recipient.

The warranty does not cover:

 * Loss of eyewear
 * Damage resulting from normal wear and tear
 * Accidents; or intentional alterations. Accidental damage include but are not
   limited to damage resulting from drops, impact, corrosive chemicals, exposure
   to extreme temperatures, or heavy pressure.

For prescription orders, our warranty only covers claims for the same original
prescription and measurements provided to us at the time of purchase. EnChroma
has the sole discretion to decide what constitutes a manufacturer’s defect and
what constitutes normal wear and tear, accidents, or intentional alterations.

If a warranty claim is made on a product that is no longer available, EnChroma
reserves the right to send a replacement product of similar fit and style.

To make a warranty claim, you will need a valid proof of purchase and to return
the damaged glasses to us for inspection. If you would like to make a warranty
claim for your EnChroma glasses purchased within the last two years, please
contact our Customer Support Department. We typically process our warranty
claims within one week of receiving the returned glasses.

EXCEPT FOR THE EXPRESS WARRANTY AGAINST MANUFACTURING DEFECTS SET FORTH ABOVE,
ENCHROMA MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE.

If you have any questions about our warranty policy, please contact customer
support by calling (510) 497-0048, by emailing support@enchroma.com, or by
writing to us at:

 

EnChroma, Inc.
Attention: Warranty Policy
2629 7th Street
Berkeley, CA, 94710 USA
 

Last modified and effective date: July 12, 2019

Copyright 2019 EnChroma, Inc. All Rights Reserved

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CONTACT US

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 * (9am-5pm PST)
 * Monday-Friday

   Find an Authorized Retailer


 * SHOP
   +
   * Gift Guide
   * Outdoor
   * Indoor
   * Safety
   * Kids
   * Fitover
   * Low Vision
   * Gift Cards
   * Web Specials
 * LEARN
   +
   * Technology
   * How it Works
   * What is Color Blindness
   * Types of Color Blindness
   * Scenic Color Blind Viewers
   * Color Blind Test
 * ABOUT
   +
   * About Us
   * Reviews
   * Press
   * Color Accessibility Program
   * Blog
   * Giving Back
   * Media Kit
   * Press Releases
   * Affiliates
   * Become a Retailer
 * SUPPORT
   +
   * Lens Guide
   * Prescription Guide
   * Return Policy
   * Orders & Shipping
   * International Orders
   * Warranty
   * Repair Service
   * FAQs
   * Contact Us
 * Contact Us
   +
   * 1.510.497.0048
   * support@enchroma.com
   * (9am-5pm PST)
   * Monday-Friday

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