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Why ON24

Engage audiences with personalized, interactive, data-rich webinars and digital
experiences.

Capture audience insights

Understand, track and measure every audience interaction with powerful
engagement analytics.

Integrate engagement data

Connect content performance and event engagement with marketing and sales tech
stacks.

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ROI and ensure your success.

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Organize group discussions

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Use ON24 Go Live to create live-streamed, multi-session digital events that
engage audiences with video-based participation and networking.

Host breakout rooms

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ONLINE PRIVACY POLICY

Last updated: June 15, 2023

ON24 Online Privacy Policy

ON24, Inc. and our subsidiaries (collectively, “ON24,” “our,” “us” or “we”)
recognize the importance of privacy.  ON24 is committed to protecting the
personal information of our clients and prospective clients, as well as other
users of our websites and services.

When ON24 collects and processes personal information in order to provide our
services to clients, we will only process such personal information on behalf of
the particular client in order to provide our services to that client.  Our
collection, use, sharing, and retention of personal information on behalf of
clients is subject to the privacy policies of our respective clients.

Overview

We think transparency is important. In this overview, we summarize the personal
information we collect, use, sell, share, or retain, which is further explained
in our Privacy Policy below.  Keep in mind that the actual personal information
we collect and how we use it varies depending upon the nature of our
relationship and interactions with you.  Also, in some cases (such as where
required by law), we ask for your consent or give you certain choices prior to
collecting or using certain personal information.

Categories of Personal Information Collected. Generally, we collect the
following types of personal information:

 * Identifiers: includes direct identifiers, such as name, username, account
   name, address, phone number, email address, online identifier, IP address, or
   other similar identifiers.
 * Client Records: includes personal information, such as name, signature,
   contact information, and payment information, that individuals provide us in
   order to purchase or obtain our products and services.
 * Commercial Information: includes records products or services purchased,
   obtained or considered, or other purchasing or use histories.
 * Usage Data: includes browsing history, clickstream data, search history,
   access logs and other usage data and information regarding an individual’s
   interaction with our websites and services, and our marketing emails and
   online ads.
 * Geolocation Data: includes precise location information about a particular
   individual or device.
 * Audio Data: includes call recordings (e.g., of customer support calls).
 * Professional Information: includes professional and employment-related
   information, such as current and former employer(s) and position(s) and
   business contact information.
 * Inferences: includes inferences drawn from other personal or business
   information that we collect to create a profile reflecting an individual’s
   preferences, behavior or other characteristics. For example, we may analyze
   personal information in order to identify the offers and information that may
   be most relevant to clients, so that we can better reach them with relevant
   offers and ads.

Use of Personal Information.  We may use and disclose the personal information
we collect for the following business and commercial purposes:

 * Operating the Site and services and providing related support
 * Responding to requests
 * Analyzing and improving the Site, our services, and our business
 * Personalizing experiences
 * Advertising and marketing
 * Protecting our legal rights and preventing misuse of our Site
 * Complying with legal obligations
 * Activities related to our business operations

If you are a California resident, please be sure to review the section
“Additional Information for Individuals in Certain Jurisdictions” below for
important information about our privacy practices and your rights under
California privacy laws, including your right to submit a “Do Not Sell or Share
My Personal Information” request.

You can review more detailed information about our privacy practices and your
rights and choices below in our Privacy Policy, which is organized into the
following sections:

 * Introduction and Scope
 * Controller and Responsible Party
 * Information We Collect
 * Purposes and Legal Bases of Use
 * Disclosures of Personal Information
 * Cookies and Similar Devices
 * Interest-Based Advertising
 * International Transfers
 * Protection of Children’s Personal Information
 * Security
 * Your Choices and Rights
 * Retention
 * Changes to the Policy
 * Contact Us
 * Additional Information for Individuals in Certain Jurisdictions

Privacy Policy Introduction and Scope

This ON24 Online Privacy Policy (“Policy”) explains how we process information
that we collect, use, sell, share, and retain from users of our website
at www.on24.com and the services available on our website (together, the
“Site”), as well as from our former, current and prospective clients and other
individuals that access the Site, or communicate or engage with us about our
products and services.   This Policy should be read in conjunction with the ON24
Terms of Use located on our website, which are incorporated herein by reference.

Personal Information. In this Policy, our use of the term “personal information”
includes other similar terms under applicable privacy laws—such as “personal
data” and “personally identifiable information.”  In general, personal
information includes any information that identifies, relates to, describes, or
is reasonably capable of being associated, or reasonably linked or linkable with
a particular individual.

Not Covered by Policy.  This Policy does not apply to the Platform content or
personal information that our clients collect, submit, manage, create, or record
via the Platform, or the personal information we collect, access, store, use or
otherwise process (collectively, “process”) via the Platform registrants,
participants, and other end users of client events (the “Platform Data”). Please
see the ON24 Platform Privacy Policy for information about our processing of
Platform Data and for the definition of “Platform.”  As set out in the ON24
Platform Privacy Policy, ON24 is a data processor of the Platform Data; we only
use the personal information that we process as part of the Platform Data
subject to our agreements with clients and their written instructions, or where
otherwise required by applicable law. This Policy also does not apply to job
applicants and candidates who apply for employment through our job application
portal, or to employees and non-employee workers, whose personal information is
subject to different privacy policies.

Controller and Responsible Party

For the purposes of the EU General Data Protection Regulation (the “GDPR”) and
other relevant applicable laws (such as the UK Data Protection Act 2018 (“UK
DPA”) and the Brazilian General Data Protection Law (the “LGPD”)), ON24 is the
data controller of your personal information collected pursuant to this Policy. 
With respect to any Platform Data, our clients are the data controllers or
businesses for their respective Platform Data, and we are a data processor or
service provider, as defined under applicable privacy laws.

Information We Collect 

The personal information that we collect and process will vary depending upon
the circumstances.  You do not have to provide us with your personal information
to access much of the Site. If you choose not to disclose certain information,
you can still visit our Site, but you will not be able to create an account with
us, you may be unable to access certain options and services, and we may be
unable to fully respond to your inquiries.

Information Collected Directly. We may collect personal information about you
directly from you or from your company.   For example, when you fill out a
‘Contact Us’ form, signup for our mailing lists, register for events we host or
sponsor, or otherwise provide us information through the Site, we may collect
personal information such as:

 * Name, company name, and title/position
 * Payment and billing information
 * Email address, phone number, mailing address and contact details
 * Job title, other company information (such as country and industry sector)
 * Contact preferences and interests
 * Business affiliations
 * Client (and authorized user) account information (to access various parts of
   the Platform, and to create events and webinars) – name, email address,
   telephone number, company name, and other information necessary to confirm
   that you are an authorized user of a client (where relevant)
 * Other information related to your request or inquiry

Automatically Collected Information. We use cookies, log files, pixel tags,
local storage objects, and other tracking technologies to automatically collect
information when users access or use the services or visit the Site, such as IP
address, general location information, domain name, page views, a date/time
stamp, browser type, device type, device ID, Internet service provider,
referring/exit URLs, operating system, language, clickstream data, and other
information about the links clicked, features used, size of files uploaded,
streamed or deleted, and similar device and usage information.  For more
information, see the Cookies and Similar Devices section below.

Information Collected from Third Parties.  We may collect personal information
about you from third party sources, such as business partners, social media
platforms, public sources, joint marketing partners, our resellers (so that we
can deliver our Platform and related services) and third parties to whom you
have expressed interest in our products and services, as well as information
that you shared on social media platforms (subject to the respective Platform
terms and applicable laws).

Purposes and Legal Bases of Use

Certain laws, including the GDPR, the UK DPA and the Japanese data protection
laws, require that we inform you of the legal bases for our processing of your
personal information.  Pursuant to the GDPR (and other similar laws), we process
personal information for the following legal bases:

 * Performance of contract:as necessary to enter into or carry out the
   performance of our contract with you.
 * Compliance with laws: for compliance with legal obligations and/or defense
   against legal claims.
 * Our legitimate interests: in furtherance of our legitimate business
   interests, which are not overridden by your interests and fundamental rights,
   including:
   * Performance of contracts with clients and other parties
   * Implementation and operation of global support (e.g., IT) services for our
     business operations
   * Improving our Site, developing trend and benchmark reports, and similar
     purposes
   * Customer relationship management and improving our Site and services,
     including other forms of marketing and analytics
   * Fraud detection and prevention, including misuse of services or money
     laundering
   * Physical, IT, and network perimeter security
   * Internal investigations
   * Mergers, acquisitions, reorganizations, and other business transactions
 * With your consent: where we have your consent, the GDPR (where it applies)
   and other applicable laws give you the right to withdraw your consent, which
   you can do at any time by contacting us using the details at the end of this
   Policy. In some jurisdictions, your use of the services may be taken as
   implied consent to the collection and processing of personal information as
   outlined in this privacy notice.

In addition, we may process your personal information where necessary to protect
the vital interests of any individual.

Purposes for Using Personal Information. The purposes for which we may process
personal information will vary depending upon the circumstances. In general, we
use personal information for the business and commercial purposes set forth
below, and where the GDPR or other applicable laws apply, we have set forth the
legal bases for such processing in parenthesis (see above for further
explanation of our legal bases):

 * Operating the Site and services and providing related support: to provide and
   operate the Site and services, communicate with you about your use of the
   Site and our services, provide troubleshooting and technical support, respond
   to your inquiries, fulfill your orders and requests, process your payments,
   communicate with you, and for similar service and support purposes. (Legal
   bases: performance of our contract with you; and/or our legitimate interests)
 * Responding to inquiries and requests: to consider and respond to your
   inquiries and requests. (Legal basis: performance of our contract with you)
 * Analyzing and improving the Site, our services, and our business: to better
   understand how users access and use the Site and our services, as well as
   other products and offerings, both on an aggregated and individualized basis,
   to administer, monitor, and improve our services, for our internal purposes,
   and for other research and analytical purposes. (Legal basis: our legitimate
   interests)
 * Personalizing experiences: to tailor content we may send or display on the
   Site, including to offer location customization and personalized help and
   instructions, and to otherwise personalize your experiences. (Legal basis:
   our legitimate interests)
 * Advertising and marketing: to promote ON24’s products and services on
   third-party websites, as well as for direct marketing purposes, including to
   send you newsletters, client alerts and information we think may interest
   you. If you are located in a jurisdiction that requires opt-in consent to
   receive electronic marketing messages, or where you can opt-out, we will only
   send you such messages if you opt-in to receive them or have not opted-out. 
   (Legal basis: our legitimate interests; and/or with your consent)
 * Protecting our legal rights and preventing misuse: to protect the Site and
   our business operations; to prevent, detect and investigate fraud, misuse,
   harassment or other types of unlawful activities; where we believe necessary
   to investigate, prevent or take action regarding illegal activities,
   suspected fraud, situations involving potential threats to the safety or
   legal rights of any person or third party, or violations of this Policy, our
   ON24 Terms of Useand applicable agreements. (Legal basis: our legitimate
   interests; and/or compliance with laws)
 * Complying with legal obligations: to comply with the law or legal
   proceedings. For example, we may disclose information in response to
   subpoenas, court orders, and other lawful requests by regulators and law
   enforcement, including responding to national security or law enforcement
   disclosure requirements. (Legal basis: our legitimate interests; and/or
   compliance with laws)
 * Related to our general business operations: to consider and implement
   mergers, acquisitions, reorganizations, and other business transactions, and
   where necessary to the administration of our general business, accounting,
   record keeping and legal functions. (Legal basis: our legitimate interests;
   and/or compliance with laws)

Aggregate, De-identified or Anonymous Data. We also create and use aggregate,
anonymous and de-identified data to assess, improve and develop our business,
products and services, and for similar research and analytics purposes.  This
information is not generally subject to the restrictions in this Policy,
provided it does not identify and could not be used to identify a particular
individual.

Disclosures of Personal Information

In general, we disclose the personal information we collect for the business and
commercial purposes explained below:

 * Subsidiaries: to our subsidiaries, whose handling of your personal
   information is subject to this Policy.  A list of our subsidiaries is
   available here.
 * Enterprise users: if you use, access, or communicate with us about our
   Platform or related services on behalf of your company (our client), we may
   share personal information about your access, and your communications or
   requests, with the relevant enterprise client.
 * Service providers: to third party service providers who perform functions on
   our behalf. Third party service providers will only process your personal
   information in accordance with our instructions and will implement adequate
   security measures to protect your personal information.
 * Advertising and analytics partners: to third parties we engage to provide
   advertising, campaign measurement, online and mobile analytics, and related
   services to us (with your consent, where required by applicable laws).
 * In response to legal process: in order to comply with the law, judicial
   proceedings, a court order, or other legal process, such as in response to a
   subpoena.
 * To protect our rights: where we believe it is necessary to investigate,
   prevent or take action regarding illegal activities, suspected fraud,
   situations involving potential threats to the safety of any person,
   violations of the ON24 Terms of Useor this Policy, to respond to claims
   asserted against us or, or as evidence in litigation in which we are
   involved.
 * Business transfers: as part of any merger, sale, and transfer of our assets,
   acquisition or restructuring of all or part of our business, bankruptcy, or
   similar event, including disclosures related to due diligence conducted prior
   to such event where permitted by law.

Cookies and Similar Devices

We and our third-party service providers use “cookies,” pixels, java script, log
files, and other mechanisms on the Site. For more detailed information about the
use of cookies on the Site and how you can manage your cookie preferences, you
can review our Cookie Policy found here.

Interest-Based Advertising

We work with third party ad networks, analytics companies, measurement services
and others (“third party ad companies”) to manage our advertising on third party
sites, mobile apps, and online services. We and these third party ad companies
may use cookies, pixels tags, and other tools to collect activity information on
our services (as well as on third party sites and services), as well as IP
addresses, device IDs, cookie and advertising IDs, and other identifiers,
general location information, and, with your consent, your device’s geolocation
information; we and these third party ad companies use this information to
provide you with more relevant ads and content and to evaluate the success of
such ads and content. In addition, these third parties may combine the
information collected from us and our Sites with information collected about you
from third-party sites, apps, and services, in order to make inferences about
you and your interests, to better tailor advertising and content to you across
multiple sites, apps, and services and to collect associated metrics.

You many also use our preference manager to manage your cookie preferences on
our Site. Please note, that your preferences are applied on a browser and device
basis. So, you will need to set your cookie preferences for each browser and
device you use to access our Site. Further, if you subsequently delete cookies,
your preferences may be lost and need to be reset.

See our Cookie Policy for information on the third parties that we work with,
and how you may opt out of ads from them.  For more information about third
party ad networks and to opt out of interest-based ads from many ad networks go
to:

Canada: www.youradchoices.ca

EU: www.youronlinechoices.eu

UK: www.youronlinechoices.com/uk/

U.S.: www.aboutads.info

International Transfers

ON24 is headquartered in the United States and has operations and service
providers in the United States and throughout the world. As such, we and our
service providers may transfer your personal information to, or access it in,
jurisdictions (including the United States, the United Kingdom (“UK”) and the
European Economic Area (“EEA”), Canada, Australia, Singapore, and Japan) that
may not provide equivalent levels of data protection as your home jurisdiction.
We will take steps to ensure that your personal information receives an adequate
level of protection in the jurisdictions in which we process it, including
through appropriate written data processing terms and/or data transfer
agreements.

If you are in the EEA or the UK, and we process your personal information in a
jurisdiction that the European Commission or the UK has deemed to not provide an
adequate level of data protection (a “third country”), we will implement
measures to adequately protect your personal information, such as putting in
place standard contractual clauses approved by the European Commission or the UK
or another measure that has been approved by the EU Commission or the UK as
adducing adequate safeguards for the protection of personal information when
transferred to a third country. You have a right to obtain details of the
mechanism under which your personal information is transferred outside of the
EEA or the UK. Such right may also exist in other jurisdictions. You may request
such details by contacting us as set forth in the Contact Us section below.

Protection of Children’s Personal Information

ON24 does not publish content that is targeted at children. The Site is not
intended for minors under the age 16. We do not knowingly or specifically
collect information about minors under the age of 16. If you believe we have
unintentionally collected such information, please notify us as set out in
the Contact Us section below.

Security

Wherever your personal information may be held within ON24 or on its behalf, we
take reasonable steps to protect the personal information that you share with us
from unauthorized access or disclosure, including, without limitation,
restricting access to certain portions of our website through access controls,
encryption tools and firewalls. Regardless of the precautions taken by us, ON24
cannot ensure or warrant the security of any information you transmit to us, and
you transmit such information at your own risk. You are responsible for all
actions taken with your User ID and password, if any. Therefore, we recommend
that you do not disclose your password to anyone. If you lose control of your
password, you may lose substantial control over your personally identifiable
information and may be subject to legally binding actions taken on your behalf.

Your Choices and Rights

Access, Amend and Correct. If you wish to access personal information that you
have submitted to us, to request the correction of any inaccurate information
you have submitted to us, or to request deletion of your information, please
send your request to dsr@on24.com.  We will review your request and make
reasonable efforts to respond to it as soon as practicable and in accordance
with applicable law. We may ask you for additional information so that we can
confirm your identity.

Direct Marketing. You may always opt-out of direct marketing emails. If you
would like to unsubscribe from ON24 email subscriptions or otherwise change your
email preferences with ON24, please click here or follow the instructions in any
ON24 promotional email that we send to you. We may continue to send you
transactional or service-related communications, such as service announcements
and administrative messages.

Complaints. We will take steps to try to resolve any complaint you raise
regarding our treatment of your personal information.  You also have the right
to raise a complaint with the privacy regulator or supervisory authority in your
jurisdiction.

Additional Information for Certain Jurisdictions. In the section, “Additional
Information for Individuals in Certain Jurisdictions” below, we provide
additional information as required under California privacy laws, as well as the
GDPR, the UK DPA, the LGPD and the Japanese data protection laws. Users in
California, the EEA, the UK, Brazil and Japan should review this section for
more information regarding their rights under these respective laws.

Retention

As a general rule, we retain your personal information for as long as necessary
to fulfill the purposes for which it was collected or as necessary to comply
with our legal obligations, resolve disputes, maintain appropriate business
records, and enforce our agreements.  In general, for example, we will retain
relevant contact information of clients, prospective clients and Site visitors
for three years from the date of our last interaction with you and in compliance
with our obligations under applicable laws.  Our clients instruct us on how long
to retain Platform Data, which we handle as a data processor.  We may retain
personal information for longer where required by our regulatory obligations,
professional indemnity obligations, or where we believe necessary to establish,
defend, or protect our legal rights and interests or those of others.

Changes to the Policy

ON24 may update this Policy to reflect new or different privacy practices or to
reflect changes in industry standards or legal requirements. Revisions will be
posted on our website. This statement of privacy is for the information of our
users and does not constitute a contract or modification of any contract. When
changes are made to this Policy, ON24 will post a new version of this
Policy here. If the changes will materially affect the way we use or disclose
your personal information, we will endeavor to notify you in advance of the
change, such as by sending a notice to the primary email address associated with
your account or by posting a notice on the Site. We encourage you to
periodically review this Policy for the latest information on our privacy
practices.

Contact Us

ON24 welcomes your comments regarding this Policy. Please feel free to email us
at privacy@on24.com or via postal mail at ON24, Attn: Privacy, 50 Beale Street,
8th Floor, San Francisco, CA 94105.

European Union (“EU”) Representative.  If you are in the EU, you may address
privacy related enquiries to our EU representative, pursuant to Article 27 GDPR,
by emailing on24@datarep.com, or via postal mail at DataRep, Calle de Manzanares
4, Madrid, 28005, Spain.

Additional Information for Individuals in California

In this section, we provide additional information for California residents
about how we handle their personal information, as required under California
privacy laws, including the CCPA. This section does not address or apply to our
handling of publicly available information lawfully made available by state or
federal government records or other personal information that is exempt under
the CCPA.

Categories of Personal Information Under the CCPA

While our collection, use and disclosure of personal information varies based
upon our relationship and interactions with you, in this section we describe,
generally, how we have collected and disclosed personal information about
consumers in the prior 12 months.

Categories of Personal Information Collected and Disclosed. The table below
identifies the categories of personal information (as defined by the CCPA) we
have collected about consumers, as well as how we have disclosed such
information for a business purpose. For more information about the business and
commercial purposes for which we collect, use and disclose personal information,
please see the Purposes and Legal Bases and the Disclosures of Personal
Information sections above.

Personal Information Collected May We Disclose this Information? Categories of
Third Parties Categories Description Identifiers includes direct identifiers,
such as name, username, account name, address, phone number, email address,
online identifier, IP address, or other similar identifiers. Yes •  service
providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  affiliates and subsidiaries

•  advertising networks

•  data analytics providers

•  social networks

•  internet service providers

•  enterprise clients

Client Records includes personal information, such as name, signature, contact
information, and payment information, that individuals provide us in order to
purchase or obtain our products and services. Yes •  service providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  affiliates and subsidiaries

•  enterprise clients

Commercial Information includes records products or services purchased, obtained
or considered, or other purchasing or use histories. Yes •  service providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  affiliates and subsidiaries

•  advertising networks

•  data analytics providers

•  social networks

•  enterprise clients

Usage Data includes browsing history, clickstream data, search history, access
logs and other usage data and information regarding an individual’s interaction
with our websites and services, and our marketing emails and online ads. Yes
•  service providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  affiliates and subsidiaries

•  advertising networks

•  data analytics providers

•  social networks

•  internet service providers

•  enterprise clients

Geolocation Data includes precise location information about a particular
individual or device. Yes •  service providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  affiliates and subsidiaries

Audio, Data includes call recordings (e.g., of customer support calls). Yes
•  service providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  our affiliates and subsidiaries

•  enterprise clients

Professional Information includes professional and employment-related
information, such as current and former employer(s) and position(s) and business
contact information. Yes •  service providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  our affiliates and subsidiaries

•  enterprise clients

Inferences includes inferences drawn from other personal information that we
collect to create a profile reflecting an individual’s preferences, behavior or
other characteristics. For example, we may analyze personal information in order
to identify the offers and information that may be most relevant to customers,
so that we can better reach them with relevant offers and ads. Yes •  service
providers



•  advisors and agents

•  government entities and law enforcement when required by law

•  our affiliates and subsidiaries

 

Do We “Sell” or “Share” Personal Information? Under the CCPA, a “sale” includes
disclosing or making available personal information to a third-party in exchange
for monetary compensation or other benefits or value and “sharing” includes
communicating personal information to a third-party for cross-context behavioral
advertising, whether or not for monetary or other valuable consideration. While
we do not disclose personal information to third parties in exchange for
monetary compensation, we may disclose or make available certain categories of
personal information to third parties in order to receive certain benefits or
services, such as when we make browsing information available to third party ad
companies (through third party tags on our Sites) in order to improve and
measure our ad campaigns and reach users with more relevant ads and content. As
defined by the CCPA, we may “sell” or “share” usage data and Identifiers to
third party advertising networks, social networks, and data analytics providers.

Sources of Personal Information. As further described in the “Information We
Collect” section above, we may collect personal information from the following
sources:

 * Our enterprise customers
 * Directly from the individual
 * Advertising networks
 * Data analytics providers
 * Social networks
 * Internet service providers
 * Operating systems and platforms
 * Publicly available sources

CCPA Rights. In general, California residents have the following rights with
respect to their personal information:

 * Do not sell or share my personal information (opt-out): California residents
   have the right, at any time, to direct a business that sells or shares
   personal information about them to third parties not to sell or share their
   personal information.  While we may “sell” personal information as defined by
   the CCPA, we do not sell personal information about California consumers who
   we know are younger than 16 years old. California residents may opt out of
   sales of their personal information by us, by using our do not sell or share
   my personal information link.
 * Global Privacy Controls (opt-out): California residents may enable global
   privacy controls, such as a browser plug-in or privacy setting, device
   setting, or other mechanism, as a valid way to communicate or signal their
   choice to opt-out of the selling or sharing of their personal information.
   These signals will be processed at no cost to you and as required by the
 * Right to request deletion: California residents have the right to, at no
   charge, to request deletion of their personal information that we have
   collected about them.
 * Right to know: California residents have the right to request and receive a
   copy of the specific items of personal information that we have collected
   about them in the 12 months prior to the request and the right to request
   that we provide them certain information about how we have handled their
   personal information during that period including the:
   * categories of personal information collected;
   * categories of sources of personal information;
   * categories of personal information about them we have disclosed for a
     business purpose or sold;
   * categories of third parties to whom we have sold or disclosed for a
     business purpose their personal information;
   * the business or commercial purposes for collecting or selling their
     personal information; and
   * a copy of the specific pieces of personal information we have collected
     about them.

An individual may submit up to two requests to know within a 12-month period.

 * Right to correct: California residents have the right, at any time, to
   request the correction of inaccurate personal information the company
   maintains about them.
 * Right to non-discrimination: the right not to be subject to discriminatory
   treatment for exercising their rights under the CCPA.

Submitting Verifiable Requests. Data subject access requests may be submitted:

 * Online aton24.com/ccpa-submit-data-request
 * By email at dsr@on24.com

If we receive any requests from individuals related to the Platform Data, we
will forward the request to the relevant clients.

When you submit a data subject right request, we will take steps to verify your
request by matching the information you provide with the information we have in
our records.  You must complete all required fields on our webform and verify
your email address. If you send a request by email or by using the online form,
we may request additional information in order to verify your request or where
necessary to process your request. If we are unable to adequately verify a
request, we will notify the requestor.  Authorized agents may initiate a request
on behalf of another individual by contacting us as at the email listed above;
authorized agents will be required to provide proof of their authorization and
we may also require that the relevant consumer directly verify their identity
and the authority of the authorized agent.

Additional Information for Individuals in the EU/EEA, UK, Brazil, and Japan

Below, we provide information about other rights under other laws, including the
GDPR, the LGPD and similar applicable laws, that may apply to you.

Data Subject Rights. Subject to the conditions set out in the applicable law,
individuals in in the EU/EEA, UK, Brazil, and Japan have the following rights
(or some of them) with regard to our processing of their personal information:

 * Right of access: You can ask us to: confirm whether we are processing your
   personal information; give you a copy of that information; provide you with
   other information about your personal information such as what data we have,
   what we use it for, who we disclose it to, whether we transfer it abroad and
   how we protect it, how long we keep it for, what rights you have, how you can
   make a complaint, where we got your information from and whether we have
   carried out any profiling, to the extent that such information has not
   already been provided to you in this Policy.
 * Right to rectify and complete personal information: You can ask us to rectify
   inaccurate information. We may seek to verify the accuracy of the data before
   rectifying it.
 * Right of erasure: You can ask us to erase your personal information, but only
   where: it is no longer needed for the purposes for which it was collected;
   you have withdrawn your consent (where the data processing was based on
   consent); following a successful right to object (see ‘Objection’ below); it
   has been processed unlawfully; or to comply with a legal obligation to which
   we are subject. We are not required to comply with your request to erase your
   personal information if the processing of your personal information is
   necessary: for compliance with a legal obligation; or for the establishment,
   exercise, or defense of legal claims. There are certain other circumstances
   in which we are not required to comply with your erasure request, although
   these two are the most likely circumstances in which we would deny that
   request. Brazilian users may also request the anonymization, blocking or
   erasure of unnecessary or excessive personal information or personal
   information processed in violation of the LGPD.
 * Right of restriction: You can ask us to restrict (i.e. keep but not use) your
   personal information, but only where: its accuracy is contested, to allow us
   to verify its accuracy; the processing is unlawful, but you do not want it
   erased; it is no longer needed for the purposes for which it was collected,
   but we still need it to establish, exercise or defend legal claims; you have
   exercised the right to object, and verification of overriding grounds is
   pending. We can continue to use your personal information following a request
   for restriction, where: we have your consent; to establish, exercise or
   defend legal claims; or to protect the rights of another natural or legal
   person.
 * Right to object to our use of your personal information for direct marketing
   purposes: You can request that we change the manner in which we contact you
   for marketing purposes. You can request that we not transfer your personal
   information to unaffiliated third parties for the purposes of direct
   marketing or any other purposes.
 * Right to object for other purposes: You have the right to object at any time
   to any processing of your personal information which has our legitimate
   interests as its legal basis. If you raise an objection, we have an
   opportunity to demonstrate that we have compelling legitimate interests which
   override your rights and freedoms. The right to object does not exist, in
   particular, if the processing of your personal information is necessary to
   take steps prior to entering into a contract or to perform a contract already
   concluded.
 * Right not to be subject to automated decision-making: You have the right not
   to be subject to a decision when it is based on automatic processing if it
   produces a legal effect or similarly significantly affects you, unless it is
   necessary for entering into or performing a contract between us. Depending on
   applicable law, users may also request the revision of any decision made
   solely on the basis of automatic processing, to the extent such decision
   affects your interests.  We do not engage in automated decision-making.
 * Right to (data) portability: Depending on applicable law, you can ask us to
   provide your personal information to you in a structured, commonly used,
   machine-readable format, or you can ask to have it ‘ported’ directly to
   another controller, but only where our processing is based on your consent
   and the processing is carried out by automated means.
 * Right to withdraw consent: You can withdraw your consent in respect of any
   processing of personal information which is based upon a consent which you
   have previously provided.
 * Right to obtain a copy of safeguards: you can ask to obtain a copy of, or
   reference to, the safeguards under which your personal information is
   transferred outside the EU/EEA, UK or other countries where such a right
   exists. We may redact data transfer agreements to protect commercial terms.
 * Right to lodge a complaint with your local supervisory authority: You have a
   right to lodge a complaint with your local supervisory authority if you have
   concerns about how we are processing your personal information. We ask that
   you please attempt to resolve any issue with us first, although you have a
   right to contact your supervisory authority at any time.

Submitting a Data Subject Rights Request under Applicable Law. Data subject
rights requests may be submitted by email at dsr@on24.com.

If we receive any requests from individuals related to the Platform Data, we
will forward the request to the relevant clients.

For more information about our privacy practices, you may contact us as set
forth in the Contact Us section above.

© Copyright 2023 ON24, Inc.
ON24 patents may apply – click here for more information.
All rights reserved.

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PRODUCTS

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 * ON24 Engagement Hub
 * ON24 Target
 * ON24 Intelligence
 * ON24 Connect
 * ON24 Virtual Conference
 * ON24 Go Live
 * ON24 Forums

RESOURCES

 * Webinar Best Practices
 * Upcoming Webinars
 * Blog
 * Customer Stories
 * Login
 * Virtual Events
 * How Webinars Work

ON24

 * About Us
 * Partner Network
 * ON24 Corporate Responsibility
 * Executive Team
 * Careers
 * In The News
 * Press Releases

CONTACT

Contact Us
San Francisco 1-415-369-8000
Charlotte +1 877-202-9599
London +44 (0) 20 7062 7575
Singapore +65 6871 4859
Sydney +612 8999 1066
Japan Website




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