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OPEN INTERNET





Looking for information about a different brand in the T-Mobile family?
Customers on Sprint-branded plans should review this page. Customers on Metro by
T-Mobile or Assurance Wireless-branded plans should see their brand’s network
disclosure pages for applicable network management practices and expected
speeds. Customers on Connect by T-Mobile® plans should reference the information
below.





INTERNET SERVICE

IMPORTANT INFORMATION ABOUT T-MOBILE'S BROADBAND INTERNET ACCESS SERVICES AND
T-MOBILE'S OPEN INTERNET DISCLOSURES

This page provides information about T-Mobile's Broadband Internet Access
Services. "Broadband Internet Access Services" refers to services that provide
the capability to transmit data to and receive data from all or substantially
all Internet endpoints. The network practices, performance characteristics, and
commercial terms applicable to T-Mobile-branded (including Connect by
T-Mobile-branded) customers on T-Mobile's Broadband Internet Access Services
over our 2G, 4G LTE, and 5G networks are described below. This page does not
describe the practices, characteristics, or terms that apply when using roaming
partner networks; customers should see their rate plans for roaming details.


This information applies to postpaid and prepaid services, including our
government and select enterprise services (which may have additional contractual
terms), as well as Broadband Internet Access Services purchased through the
Schools and Libraries (E-Rate) program.

T-Mobile and Sprint are now part of the same family. As T-Mobile continues its
work to build a combined network, the Sprint network is being retired.
Sprint-branded customers should have taken action to update to a T-Mobile SIM
card, but may otherwise temporarily continue to experience some Sprint network
management practices while the Sprint network retirement is completed, and
should review individual notices they’ve received about the retirement of the
Sprint network (learn more here).

For questions or concerns not addressed here, please contact our Customer Care
department at www.T-Mobile.com, through the T-Mobile app, by
calling 1-800-937-8997 or 611 from your device, or by writing
to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.
Puerto Rico customers must direct written notices to: T-Mobile Customer
Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349,
Attn: Customer Care Manager.

What terms and conditions apply to T-Mobile's Broadband Internet Access
Services?

Broadband Internet Access Services are subject to the T-Mobile Terms and
Conditions
at https://www.t-mobile.com/responsibility/legal/terms-and-conditions. Customers
on Sprint-branded rate plans can review Terms and Conditions at
https://www.sprint.com/en/legal/terms-and-conditions. Specific information about
our Broadband Internet Access Services can be found under the heading "Using Our
Network." Certain uses of our network are also prohibited as described in our
Terms and Conditions under the heading "Examples of Permitted and Prohibited
Uses of the Services and Your Device." Features of E-Rate and other government
or enterprise customers' use of T-Mobile's Broadband Internet Access Services,
including data prioritization, may also be governed by an applicable rate plan
terms sheet, government contract, or Major Account Agreement.

What data plans and pricing does T-Mobile offer?

T-Mobile offers mobile Broadband Internet Access Services for smartphones, basic
phones, tablets, netbooks, USB modems, mobile hotspot devices and other wireless
devices over our 2G, 4G LTE, and 5G broadband networks. Your data plan may
feature a designated allotment of high-speed data, after which your data speed
may be reduced or your data access may be suspended for the remainder of the
billing cycle. If your data plan features a designated allotment of high-speed
data, certain uses of the network may not count against that allotment.


Your plan includes access to the technologies, features, and services that were
available and that you purchased when you first activated your current rate
plan. You may have temporary access to new services while they are being tested
or made available for purchase. Temporary access to some new technologies,
services, or features (e.g. advanced 5G use cases) may provide noticeable
network experience benefits, like significantly increased speeds, lower latency,
or other performance improvements. Your temporary access may end at any time,
but we may begin offering access for purchase. For example, T-Mobile is leading
the industry in introducing new messaging capabilities which allow you to send
larger file attachments and have bigger chat groups. T-Mobile initially gave
some users access to this new messaging service whether they had a data plan or
not; but going forward, you may need to have a data plan or feature to use this
new type of messaging and the data used to send and receive them may count
towards your data allotments and the prioritization threshold for heavy data
users. 


Many T-Mobile plans include video optimization features which, when connected to
the cellular network, deliver a DVD-quality (up to 2.5 Mbps) video experience
with minimal buffering while streaming. Customers may choose a plan where
DVD-quality is always enabled (Magenta), with the option to add on a feature
where video streams at speeds that provide HD video capability (typically 1080p)
on-device (HD Day Pass). We also offer a feature or rate plan with up to Ultra
HD video capability (max 4K) both on-device and via tethering (Magenta® MAX).
Customers may also have plans that offer HD video capability (typically 1080p),
or that have video optimization as a customer-controlled feature that can toggle
on or off DVD-quality video at any time ("Binge On"), so that when enabled,
their high-speed data lasts longer. Some qualifying video providers may choose
to self-optimize their video content or opt-out of the Binge On program,
see listing. The Binge On optimization technology is not applied to the video
services of these providers and high-speed data consumption will continue as if
Binge On were not enabled. In some instances, video optimization may also
identify and treat downloads of video files as if they were real-time video
streams. However, T-Mobile offers content providers a way to opt-in to a
protocol to help identify video downloads and ensure they are not treated as
streaming video. Additional information, including technical criteria for
content provider participation in the Binge On program or video file download
protocol, is found here. Customers who have plans that are no longer for sale
may have different video features available, and should
check www.myT-Mobile.com for more information. Sprint-branded customers who have
yet to switch to a T-Mobile SIM card may experience video optimization at 2.0
Mbps in limited areas.

For more information about our current data plans for our services, including
prices, terms and conditions, high-speed data allotments and other features,
please see the following:

Wireless Mobile Customer Plans  (https://www.t-mobile.com/cell-phone-plans and
http://prepaid.t-mobile.com/prepaid-plans, and
https://prepaid.t-mobile.com/prepaid-plans/connect)
Wireless Home Internet Customer Plans (https://www.t-mobile.com/isp)
Rate Card (https://www.t-mobile.com/ratecard)
Business and Government Plans  (https://business.t-mobile.com)

Schools and libraries seeking to participate in the E-Rate program may be
eligible to purchase Broadband Internet Access Services under existing contracts
between T-Mobile and government agencies. Schools and libraries interested in
learning about eligibility to purchase under these contracts and the Broadband
Internet Access Services available under these contracts should contact their
account representative.

What speeds and performance can T-Mobile-branded Broadband Internet Access
Services customers expect? Where are these speeds available?

Many factors affect the speed and performance that customers experience,
including the programs or services running on the device, proximity to a cell
site, the capacity of the cell site, weather, the surrounding terrain, use
inside a building or moving vehicle, radio frequency interference, how many
other customers are attempting to use the same spectrum resources, any
high-speed data allotment, the rate plans or features you select, and uses that
affect your network prioritization, such as whether you are using Smartphone
Mobile HotSpot (tethering) or if you are a Heavy Data User. For most T-Mobile-
or Sprint-branded rate plans, a "Heavy Data User" is defined as a customer using
more than 50GB of data (100GB of data for new Magenta plans activated beginning
February 24, 2021) in a billing cycle. The threshold number is periodically
evaluated across our rate plans and brands to manage network traffic and deliver
a good experience to all customers while offering a range of customer choices.
You can always check the threshold amount for a rate plan by speaking with a
representative, review our rate cards or T-Mobile.com, or by logging in to
my.t-mobile.com, or the T-Mobile app. The term "Heavy Data User" does not apply
to customers on Magenta MAX, a new customer choice we are offering as we explore
the expanding capacity of our 5G network, or on a small number of
T-Mobile-branded business and government-oriented plans, which are not subject
to a threshold.

In addition, many plans use video streaming optimization when connected to the
cellular network to deliver a DVD-quality (up to 2.5 Mbps) video experience with
minimal buffering while streaming. T-Mobile optimizes data streams that are
identified by our packet-core network as video; video providers may also choose
to establish protocols to self-optimize their video. As described above,
customers may also have selected other video experiences -e.g., selecting Ultra
HD video on Magenta MAX,  resulting in other streaming experiences specified in
those rate plans.

Additionally, we prioritize network data by plan and brand to deliver a range of
customer choice points at great values.  Data for customers on most
T-Mobile-branded plans (and for customers on Sprint-branded plans while using
the T-Mobile network), is prioritized before the data of customers on Essentials
plans and Metro by T-Mobile or Assurance Wireless-branded plans.  Mobile
internet plans offered after December 12, 2020 with 30GB or more data per month,
and Project 10Million and some other education-focused mobile internet plans,
are prioritized next.  The vast majority of customers on T-Mobile-branded,
Sprint-branded, Metro by T-Mobile-branded, and Assurance Wireless-branded plans
receive higher priority than the small fraction of customers who are Heavy Data
Users on their rate plan, who are prioritized last on the network after
exceeding the relevant threshold for the current billing cycle.  T-Mobile Home
Internet (available in select locations) customers receive the same network
prioritization as Heavy Data Users, but should be less likely to experience
congestion because the equipment is stationary and available in limited areas.  

What is the impact of network prioritization?

As described in more detail below, customers may notice reduced speeds in
comparison to customers with a higher priority during network congestion.

Customer devices also have varying speed capabilities and may connect to
different networks depending on technology. Even within coverage areas and with
broadband-capable devices, network changes, traffic volume, outages, technical
limitations, signal strength, obstructions, weather, and other conditions may
impact speeds and service availability. Your network experience and access may
also be impacted if you fail to pay amounts you owe T-Mobile.

Additionally, T-Mobile offers other services to its customers that use the same
network infrastructure and resources as its broadband internet access services
and are given priority over other traffic on the network. These other services
currently include calling-related services: Voice over Internet Protocol (VOIP),
Voice over LTE (VoLTE), and Video over LTE (ViLTE); more may be added, e.g., to
serve public safety needs. These services may affect the availability of network
resources for consumer or enterprise broadband internet access services, which
may be noticeable in times of congestion. Similarly, Wireless Priority Service
traffic may preempt other traffic during times of extreme congestion, which
means that in rare cases we may interrupt an active data or voice session to
support public safety needs.





SPEED AND LATENCY


SPEED

The term "speed" is commonly used as a shorthand way to describe the rate at
which a particular broadband Internet access service can transmit data. This
rate (or speed) is typically measured in the number of kilobits or megabits
transmitted in one second (Kbps or Mbps). Some applications like email or basic
web browsing do not require a high-data speed to function very well, while other
activities like high-definition video streaming or transferring large data files
are better experienced with higher data speeds.

LATENCY

Latency, also known as delay, is the amount of time from when a data packet is
sent to when it is received. For Broadband Internet Access Services, latency is
usually expressed as the round-trip time in milliseconds ("ms") that it takes
for a data packet to travel between two end points on the Internet (from point A
to point B and then back to point A). Some applications, such as email, can
tolerate a substantial amount of latency without any noticeable impact on the
application's performance, while other applications, such as real-time video
conferencing, require lower latency to function properly.

Based on internal analysis and projections from third-party, crowd-sourced data
and subject to the factors described above and below, T-Mobile expects T-Mobile-
and Sprint-branded customers with recent broadband-capable devices and
qualifying service will experience the following speeds and latency on our 5G
and 4G LTE networks. These ranges are projections based on roughly the 25th and
75th percentiles of network tests.

5G Network (On-Device):

 * Download Speeds: Typically between 75 – 335 Mbps
 * Upload Speeds: Typically between 8 – 35 Mbps
 * Latency: Typically between 21 – 35 ms

 

5G Network (Via Smartphone Mobile HotSpot/Tethering, for Plans Including 5G
Tethering and for our Mobile Internet plans offered after December 12, 2020 with
30GB or more per month):

 * Download Speeds: Typically between 72 – 327 Mbps
 * Upload Speeds: Typically between 8 – 35 Mbps
 * Latency: Typically between 21 – 35 ms

 

5G Network (Wireless Home Office Internet, Wireless Business Internet):

 * Download Speeds: Typically between 40 – 196 Mbps
 * Upload Speeds: Typically between 10 – 27 Mbps
 * Latency: Typically between 21 – 40 ms

 

5G Network (Wireless Home Internet, Wireless Small Business Internet):


 * Download Speeds: Typically between 33 – 182 Mbps
 * Upload Speeds: Typically between 8 – 25 Mbps
 * Latency: Typically between 21 – 40 ms

T-Mobile will provide additional information here regarding speed and latency
percentiles as the 5G network is further deployed and more crowd-sourced user
data is collected. Please review this page for updated information as the 5G
rollout is ongoing.

4G LTE Network (On-Device):

 * Download Speed: Typically between 19 – 76 Mbps
 * Upload Speed: Typically between 4 – 20 Mbps
 * Latency: Typically between 24 – 40 ms

 

4G LTE Network (Via Smartphone Mobile HotSpot/Tethering, for Plans Including 4G
LTE Tethering, and for our Mobile Internet plans offered after December 12, 2020
with 30GB or more per month, and Project 10Million and some of other education
Mobile Internet plans):

 * Download Speed: Typically between 4 – 35 Mbps
 * Upload Speed: Typically between 3 – 17 Mbps
 * Latency: Typically between 24 – 40 ms

 

4G LTE Network (Wireless Home Office Internet, Wireless Business Internet):

 * Download Speed: Typically between 37 – 119 Mbps
 * Upload Speed: Typically between 7 – 25 Mbps
 * Latency: Typically between 24 – 40 ms

 

4G LTE Network (Wireless Home Internet, Wireless Small Business Internet):

 * Download Speeds: Typically between 30 – 110 Mbps
 * Upload Speeds: Typically between 6 – 23 Mbps
 * Latency: Typically between 24 – 40 ms
   

These ranges represent network performance nationally on recent devices and may
differ from future network conditions or from what you purchased as part of your
current rate plan when you first activated it. As described above, your
experience may also differ based on, e.g., your choice of rate plan and
device, or the number of devices connected to the router in the case of Home
Internet. You may occasionally experience speeds, latency, or other network
capabilities outside the ranges available as part of your service.

T-Mobile constantly works to improve performance on its network and to pursue
advanced and next-generation technologies and services. For example, T-Mobile is
in the process of deploying its 5G network, including layering millimeter wave,
mid-band, and low-band spectrum over the 4G LTE network, and rolling out and
low-band 5G. Currently, T-Mobile's 5G millimeter wave network is available in
select areas (see https://www.t-mobile.com/devices/samsung-galaxy-s10-5g#maps).
The low-band 5G network is available nationwide, although coverage may not be
available in some areas (see https://www.t-mobile.com/coverage/5g-coverage-map).
Devices operating on T-Mobile's nationwide 5G network may use multi-band dual
connectivity; customers with 5G-compatible devices may receive service via
both T-Mobile's 4G LTE network (including during VoLTE calls) and its 5G network
to support their connectivity.

In recent years, T-Mobile has aggressively built out its high-speed data
networks so nearly all customers have regular access to high speeds.  In those
rare instances where customers are not able to receive a 4G LTE/5G
signal, T-Mobile provides 2G connections in many areas.  These connections are
used by the small percentage of customers without 4G LTE/5G-capable devices or,
in limited cases, when customers with capable devices are unable to connect to
the 4G LTE network. T-Mobile may limit activations of new devices on older
technologies as we transition our network to newer technologies; see a sales
representative for the latest options. Based on internal and crowd-sourced
testing, we expect T-Mobile-branded customers with broadband-capable devices
during use of these older technologies to typically experience average download
speeds lower than 100 kbps, average upload speeds lower than 30 Kbps, and
latency greater than 350 ms. The typical customer experience on T-Mobile's older
networks may be sufficient for extremely limited data applications such as some
messaging.

Some plans may include maximum speeds for some services. The Magenta plan
includes a set amount of high-speed tethering, after which tethering usage
continues at a maximum of 600kbps (3G speeds). The T-Mobile Essentials plan
includes tethering at a maximum of 600 kbps. Customers may choose to activate an
add-on feature for a set amount of high-speed tethering data. T-Mobile wearables
plans provide a maximum of 600 kbps. See your plan for details.

For coverage information relating to specific geographic areas, see our coverage
map.

NOTE

To access a given network technology (e.g., low-band 5G), you must have a
compatible device and be within the coverage area for that service (e.g., a
low-band 5G device in a low-band 5G coverage area). Learn more about device
capabilities by reviewing your user manual or find information about devices
here (https://www.t-mobile.com/cell-phones). Additionally, a 5G-compatible SIM
card may be required to access the T-Mobile 5G network. As noted above, devices
operating on T-Mobile's nationwide 5G network may in some areas use both 4G LTE
and 5G signals and dynamically route traffic between the signals to support your
connectivity.  The network architecture providing dual connectivity could result
in instances where your device indicates a 5G connection even though you are
temporarily utilizing only 4G LTE. As 5G technology develops, devices will be
able to experience direct and continuous 5G in more places.

HOW DOES T-MOBILE MANAGE THE FLOW OF DATA ON ITS NETWORK?

 

We engineer our network to provide consistent high-speed data service, but at
times and at locations where the number of customers using the network exceeds
available network resources, customers will experience reduced data speeds. To
provide the best possible experience for the most possible customers on their
T-Mobile-branded plans, we implement network management practices on a
content-agnostic basis, such as caching less data, prioritizing data usage of
non-Heavy Data Users, and video optimization. Some business and government plans
also offer these customers the choice of content filtering for heavy-usage video
and gaming sites and applications, based on technical standards including
traffic volume; see plans for details. These practices do not discriminate
against offerings that might compete against those offered by T-Mobile or
any T-Mobile affiliate on the basis of such competition.  

T-Mobile also addresses the priority needs of emergency communications, law
enforcement, public safety, or national security authorities, consistent with or
as permitted by applicable law; this may impact other users’ service during
times of congestion such as during a natural disaster or other emergency.  

For additional information on network practices, see the discussion below
in Network management for extremely high data usage and tethering and How
does T-Mobile address network priority for its plans and brands?




VIDEO OPTIMIZATION

T-Mobile uses streaming video optimization technology. Streaming video
optimization improves overall data usage management of the network, resulting in
greater network speeds and throughput for other customers using data because
less network payload is dedicated to video. For customers on limited high-speed
plans, optimization also helps customers stretch their high-speed data while
streaming video. For video that is not self-optimized by the video provider, we
adjust the delivery rate for streaming video, which causes the video to be
delivered in lower resolutions and to use less data.


Video optimization occurs only for data streams that are identified by our
packet-core network as video or where the video provider has chosen to establish
protocols to self-optimize its video. Some videos, like those consumed via VPN,
Apple Private Relay or while tethering, may be difficult to identify as video
and therefore cannot be optimized. The streaming video optimization process
applies to content identified as video regardless of the content itself or the
website that provides it. While many changes to streaming video files are likely
to be indiscernible, the optimization process may impact the appearance of the
streaming video as displayed on a user's device. In some instances, video
optimization may also identify and treat downloads of video files as if they
were real-time video streams. However, T-Mobile offers content providers a way
to opt-in to a protocol to help identify video downloads to ensure they are not
treated as streaming video.

Video streaming optimization, when connected to the cellular network, delivers a
DVD-quality (up to 2.5 Mbps) video experience instead of a higher resolution
version (e.g. HD or Ultra HD), which is better suited for larger screens. Video
optimization is not applied when a device is using Wi-Fi to connect to a
non-T-Mobile network. Additionally, Sprint-branded customers who have not yet
updated to a T.Mobile SIM card may temporararily continue to experience video
optimization at up to 2.0 Mbps.

Customers on our Magenta plan, where DVD-quality video optimization is always
enabled, may choose to activate and enable a feature or plan where video streams
at speeds that provide up to UHD video capability (max 4K), in the United
States, e.g., with Magenta Max.


Some of our customers are on data plans which include video optimization as a
customer-controlled feature called "Binge On," which customers may choose to
disable and re-enable at any time. Some video providers may choose to opt-out of
the Binge On program, see listing. The Binge On optimization technology is not
applied to the video services of these providers and high-speed data consumption
will continue as if Binge On were not enabled.

NETWORK MANAGEMENT FOR EXTREMELY HIGH DATA USAGE AND TETHERING

 

Some of our plan options feature a customer-chosen high-speed data allotment
with reduced speeds on our network after the high-speed allotment is exhausted,
so customers can choose the combination of high-speed data and price that is
right for their needs. Unlimited high-speed data customers do not have a
specific high-speed data allotment on their device, however, and customers on
some limited high-speed plans may have extremely high data usage under certain
circumstances, including if their plan enables access to significant amounts of
data that does not count against their high-speed data allotment. While T-Mobile
continues to expand its network capacity, at this time, some network management
for these scenarios is required, because very heavy data usage at times and
places of competing network demands can affect the network performance for other
customers.

To provide the best possible experience for the most possible customers on their
T-Mobile-branded plans, and to minimize capacity issues and degradation in
network performance, we manage significant high-speed data usage on the vast
majority of our plans through prioritization. Heavy Data Users (as defined by a
customer’s rate plan) will have their data usage prioritized below the data
usage (including tethering) of other customers at times and at locations where
there are competing customer demands for network resources, which may result in
slower data speeds. At the start of the next bill cycle, the customer's usage
status is reset, and this data traffic is no longer prioritized below other
traffic. Customers who use data in violation of their Rate Plan terms or
T-Mobile's Terms and Conditions may be excluded from this calculation. Data
features that may not count against the high-speed data allotment for some
plans, such as certain data associated with Music Freedom, or Binge On, still
count towards all customers' usage for this calculation. Smartphone Mobile
HotSpot (tethering) data is also included in this calculation. Data used for
customer service applications, such as the T-Mobile My Account app does not
count towards customers' usage for this calculation. To help avoid application
of this practice, and reduce mobile data consumption, customers can set
automatic updating of apps, podcasts and file downloads to run off Wi-Fi (making
sure to connect to Wi-Fi to update applications and system periodically).

Similarly, while we permit tethering pursuant to the terms, conditions and
allotments of your data plan, significant Smartphone Mobile HotSpot (tethering)
usage can affect on-device network performance for all customers. To ensure the
best possible on-device experience, and to minimize capacity issues and
degradation in network performance, we prioritize on-device data (except that of
our mobile internet plans 30GB or higher offered after December 12, 2020, our
Project 10Million and some other education-focused mobile internet plans, home
broadband, and Heavy Data Users, as described above) over tethering data at
times and at locations where there are competing customer demands for network
resources, which may result in slower tethering speeds.

Where the network is lightly loaded in relation to available capacity, a
customer whose data is prioritized higher than other traffic will notice little,
if any, effect from having higher priority. This will be the case in the vast
majority of times and locations. Customers may notice reduced speeds in
comparison to customers with a higher priority during network congestion. At
times and at locations where the network is heavily loaded in relation to
available capacity, these customers will likely see significant reductions in
data speeds, especially if they are engaged in data-intensive activities.
Customers should be aware that these practices may occasionally result in speeds
below those typically experienced on our 5G or LTE networks, including a greater
likelihood of reduced speeds in the lower end of the speed ranges. Depending on
the extent of network congestion, these customers may notice more frequent
impacts to some video streaming, file downloads, and other high-bandwidth
activities. T-Mobile constantly works to improve network performance and
capacity, but there are physical and technical limits on how much capacity is
available, and in constrained locations the frequency of heavy loading in
relation to available capacity may be greater than in other locations. When
network loading goes down or the customer moves to a location that is less
heavily loaded in relation to available capacity, the customer's speeds will
likely improve.

You can check your data plan usage by signing in to my.t-mobile.com and clicking
on the usage tab or by dialing #web# from your T-Mobile phone. Your total
"on-network data" is the number used for purposes of heavy data usage
prioritization. Sprint-branded customers, please see the My Sprint Account app.

CHOICE OF HIGH-SPEED DATA

To deliver a range of customer choices, T-Mobile continues to offer a small
number of rate plans where customers may select a limited amount of
high-speed on-device data instead of unlimited. On these plans, if your total
high-speed data usage exceeds your selected high-speed allotment during a
billing cycle, we reduce your data speed to 2G speeds (for most plans, 128 kbps)
for the remainder of that billing cycle.

Some high-speed smartphone data plans include a data allotment for Smartphone
Mobile HotSpot (tethering); after that allotment is used, tethering is slowed to
up to 2G speeds (128 kbps) for the rest of the billing cycle. The Magenta plan
includes a set amount of high-speed tethering, and then continues at up to 3G
speeds (600 kbps). The T-Mobile Essentials plan includes tethering at up to 3G
speeds (600 kbps). Customers may choose to activate an add-on feature for a set
amount of high-speed tethering. Depending on the capability of your device,
tethering your device to other lawful devices is permitted up to 10 devices,
pursuant to the terms, conditions and allotments of your data plan. Some video
consumed while tethering may be difficult to identify as video and therefore
cannot be optimized. Certain features, such as Music Freedom and some Binge On
content on qualifying rate plans, data used by certain T-Mobile customer service
applications, such as the T-Mobile App, and the federal telehealth VA Video
Connect app, do not count against high-speed data allotments when detected by
our network.

T-MOBILE FAIR USAGE COMMITMENT TO ON-DEVICE USAGE

The T-Mobile Fair Usage commitment is how we ensure that the highest number of
customers have the best possible experience for the most common uses on our
network. Specifically, to ensure that smartphones and tablets have fair access
to the network, we will monitor mobile hotspot/tethering usage on a regular
basis to ensure that mobile hotspot usage is both reasonable and
fair. T-Mobile mobile service is designed to be used primarily on smartphones
and tablets. T-Mobile mobile hotspot (tethering) features are intended for
personal mobile connectivity, not intended to be a complete broadband
replacement for multiple users over an extended period of time. If you are a
Heavy Data User and use a device as a mobile hotspot for the majority of your
use over an extended period of time, we may contact you to discuss your plan and
your options.

OTHER NETWORK MANAGEMENT

If you use your data plan in a manner that could interfere with other customers'
service, affect our ability to allocate network capacity among customers, or
degrade service quality for other customers, we may suspend, terminate, or
restrict your data session, or switch you to a more appropriate data plan, or
terminate your service.

Finally, certain uses of our network are also prohibited as described in our
Terms and Conditions under the heading "Examples of Permitted and Prohibited
Uses of the Services and Your Device." For example, applications which
automatically consume unreasonable amounts of available network capacity or are
designed for unattended use are prohibited as they may interfere with our
ability to provide a good service experience for the majority of our customers,
cause capacity issues, and/or degrade network performance. Applications or
services that would interfere with T-Mobile’s delivery of a customer-chosen plan
or feature, e.g., content filtering, may be unavailable while the customer
continues to choose that plan or feature. See your Terms and Conditions for a
list of prohibited uses.

For additional important Open Internet disclosures, including our Privacy
Notice, please review the Frequently Asked Questions.





FREQUENTLY ASKED QUESTIONS

WHAT’S THE NETWORK EXPERIENCE FOR CUSTOMERS WHO SELECT A LOWER NETWORK PRIORITY
PLAN OR BRAND?

As discussed above, we offer a range of network priorities by rate plan and
brand. Where the network is lightly loaded, customers will notice little, if
any, effect from selecting a plan with lower network priority. This will be the
case in the vast majority of times and locations. At times and at locations
where the network is heavily loaded in relation to available capacity, however,
those customers will likely see reductions in data speeds, especially if they
are engaged in data-intensive activities. Depending on the extent of network
congestion, these customers may notice more frequent impacts to some video
streaming, file downloads, and other high-bandwidth activities. T-Mobile
constantly works to improve network performance and capacity, but there are
physical and technical limits on how much capacity is available, and at
constrained locations, the frequency of heavy loading in relation to available
capacity may be greater than at other locations. When network loading goes down
or those customers move to a location that is less heavily loaded in relation to
available capacity, those customers' speeds will likely improve.
DOES DATA TRAFFIC FROM T-MOBILE PRODUCTS PRELOADED ON A USER'S DEVICE OR
OTHERWISE AVAILABLE FROM T-MOBILE HAVE PRECEDENCE OVER DATA TRAFFIC FROM OTHER
APPLICATIONS?

No. They are treated just like any other data application on the network, and
traffic from these applications is subject to the same reasonable network
management practices as other data on the network.
WHAT SECURITY MEASURES DOES T-MOBILE USE TO PROTECT ITS BROADBAND INTERNET
ACCESS SERVICES?

We use a variety of physical, electronic, and procedural safeguards to protect
our network from events that may negatively impact our customers' ability to use
our Broadband Internet Access Services. We monitor our network to protect
against security threats, including spam, viruses, automated attacks, worms,
distributed denial of service attacks, and other potentially malicious activity.
When we detect a threat, we may attempt to prevent it from spreading across our
network using a variety of security measures, which may include, among other
things, requiring device software updates and rerouting, prohibiting, or
limiting some traffic over our network, typically until the threat is resolved.

Unless part of a customer-chosen service, T-Mobile does not block lawful traffic
based on content or subject. Occasionally, cases arise where T-Mobile must make
a judgment, determining that the value of protecting our customer base from
malicious or other adverse, network-impacting traffic outweighs access issues
experienced by a few. Examples include Internet sources or destinations that are
major sources of spam and sources that aggressively scan Internet addresses or
those that have attempted attacks against T-Mobile infrastructure or customer
end-points.

T-Mobile blocks a limited number of Internet addresses that are disruptive or
malicious and typically persistent, based on our review of third party
industry-wide intelligence. T-Mobile does not block sites based on content or
subject, unless the Internet address hosts unlawful content or is blocked as
part of a customer-chosen service.

For our Wi-Fi services, which are accessible in a wide range of commercial
establishments and public venues, T-Mobile prevents the use of certain ports
that are commonly used to spread malware and engage in other malicious activity.
DOES T-MOBILE ALLOW CUSTOMERS TO USE NON- T-MOBILE DEVICES AND APPLICATIONS FOR
ITS BROADBAND INTERNET ACCESS SERVICES?

T-Mobile customers may use any compatible GSM, 4G LTE, or 5G device, such as a
tablet or smartphone, to access our Broadband Internet Access Services, as long
as they do not cause harm to our network. T-Mobile may limit activations of
compatible devices on older technologies as we transition our network to newer
technologies..

If you did not purchase your device from T-Mobile, please be aware that T-Mobile
has not made any determination as to the call quality, performance, or other
functionality provided by the device.

Our customers may use our Broadband Internet Access Services to access any
lawful application, including real-time applications, in a manner consistent
with our Terms and Conditions. T-Mobile reserves the right to take whatever
measures are necessary to protect our network from potentially harmful devices
and applications. The performance of a real-time application on our network
depends on the speed and latency of the subscriber's connection, as well as
their chosen data plan (see above for details).

Additional details on device compatibility and the spectrum bands T-Mobile
operates in can be found here
HOW CAN CUSTOMERS MANAGE THEIR EXPERIENCE ON THE BROADBAND INTERNET ACCESS
SERVICES PROVIDED BY T-MOBILE?

Customers may block use of certain Internet sites or the Internet generally on
individual lines, e.g., for privacy or child safety reasons. Additional
information on blocking Internet sites is available at
https://support.t-mobile.com/docs/DOC-2144 and
https://www.t-mobile.com/offers/t-mobile-family-mode or through your business or
government service details or sales representative.
HOW DOES T-MOBILE PROTECT THE PRIVACY OF CUSTOMERS USING ITS MOBILE BROADBAND
INTERNET ACCESS SERVICES?

T-Mobile is committed to protecting the privacy and security of our customers'
personal information. Please review our Privacy Notice to learn more.
HOW CAN CUSTOMERS WHO HAVE CONCERNS OR QUESTIONS ABOUT THEIR BROADBAND INTERNET
ACCESS SERVICES CONTACT T-MOBILE?

Customers with questions or concerns should contact our Customer Care department
at www.T-Mobile.com, in the T-Mobile app, by calling 1-800-937-8997 or 611 from
your Device, or by writing to: T-Mobile Customer Relations, P.O. Box 37380,
Albuquerque, NM 87176-7380. Puerto Rico customers must direct written notices
to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto
Rico 00968-3349, Attn: Customer Care Manager. For information on resolving
disputes with T-Mobile, please review our Terms and Conditions under the heading
"Dispute Resolution and Arbitration." Complaints or questions by end-users or
edge providers regarding the approval of devices should be mailed to the
relevant address above.







T-MOBILE COOKIE POLICY

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and to
provide a more personalized web experience. However, you can choose not to allow
certain types of cookies, which may impact your experience of the site and the
services we are able to offer. Click on the different category headings to find
out more and change our default settings according to your preference. You
cannot opt-out of our First Party Strictly Necessary Cookies as they are
deployed in order to ensure the proper functioning of our website (such as
prompting the cookie banner and remembering your settings, to log into your
account, to redirect you when you log out, etc.). For more information about the
First and Third Party Cookies used please follow this link.
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Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES


Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

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Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES


Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

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