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Centro de ayuda
Suscribirse a Netflix Iniciar sesión
Centro de ayuda
En este momento, los tiempos de espera para la asistencia por chat son
superiores a los habituales.
Prueba en otro momento o busca soluciones en nuestro Centro de ayuda.
El tiempo de espera para la ayuda en directo es superior al habitual.
Prueba en otro momento o busca soluciones en nuestro Centro de ayuda.



¿CÓMO PODEMOS SER DE UTILIDAD?

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Temas populares

Cómo suscribirse a Netflix
Planes y precios
No puedo iniciar sesión en Netflix
Control parental en Netflix
Explorar temas
Cuenta y facturación
Configuración de la cuenta
 * Cómo cambiar de plan
 * Cómo cancelar Netflix
 * Cómo cambiar o restablecer tu contraseña
 * Cómo cambiar los datos de mi cuenta de Netflix
 * Compartir tu cuenta de Netflix
 * Cómo proteger tu cuenta

Pagar Netflix
 * Facturación y pagos
 * Tarjetas regalo de Netflix
 * Cómo eliminar métodos de pago de tu cuenta
 * Cómo encontrar tu fecha de facturación

Solucionar un problema
Problemas con la cuenta
 * No puedo iniciar sesión en Netflix
 * Netflix me pide que me registre cuando intento iniciar sesión
 * Netflix muestra el mensaje de que la cuenta ya está en uso

Problemas de facturación
 * Netflix muestra el mensaje: «Tu cuenta está suspendida debido a un problema
   con el último pago».
 * Cobros no reconocidos o no autorizados de Netflix
 * Netflix me ha cobrado dos veces

Códigos de error
 * Netflix no funciona
 * Error de Netflix NW-2-5
 * Error de Netflix ui-800-3
 * Error de Netflix tvq-pb-101
 * Error de Netflix 113

Problemas de visualización
 * Solucionar un problema en tu teléfono o tableta Android
 * Resolver un problema en tu televisor o reproductor multimedia
 * Netflix muestra el mensaje: «Esta aplicación no es compatible con tu
   dispositivo».
 * El navegador no es compatible
 * Veo una pantalla negra con sonido

Visualización y reproducción
Perfiles
 * Cómo crear, cambiar o eliminar perfiles
 * Cómo cambiar el idioma en Netflix
 * Transferencias de perfiles

Funciones y configuración
 * Usar Netflix fuera de tu hogar
 * Cómo disfrutar de la mejor calidad de vídeo
 * Cómo usar los subtítulos, los textos en pantalla o elegir el idioma del audio
 * Cómo usar «Mi lista»
 * Accesibilidad en Netflix

Series y películas
 * Cómo descargar títulos para verlos sin conexión
 * Cómo buscar y explorar en Netflix
 * Cómo ocultar títulos del historial de visionado
 * Cómo eliminar títulos de la fila «Seguir viendo»

Control parental
 * Control parental en Netflix
 * Cómo añadir o eliminar el código de un perfil
 * Cómo configurar la calificación por edades o bloquear títulos de un perfil
 * Cómo crear un perfil para niños

Juegos
 * Juegos de Netflix para móviles
 * Cómo buscar y descargar juegos de Netflix para móviles

Cómo comenzar
Unirse a Netflix
 * ¿Qué es Netflix?
 * Cómo pagar el servicio de Netflix
 * Primeros pasos con Netflix
 * Planes y precios
 * Suscriptores extra

Configuración del dispositivo
 * Navegadores compatibles y requisitos del sistema de Netflix
 * Cómo descargar la aplicación de Netflix
 * Cómo usar Netflix en tu teléfono o tableta con Android
 * Cómo ver Netflix en el televisor
 * Cómo usar Netflix en tu iPhone o iPad


ENLACES RÁPIDOS

 1. Restablecer contraseña
 2. Actualizar correo
 3. Obtener ayuda para iniciar sesión
 4. Actualizar método de pago
 5. Solicitar series o películas




¿NECESITAS MÁS AYUDA?

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