www.clpdomeo.com
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151.101.129.124
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Submitted URL: http://t.rimanggis.com/activities_web/track/click?msgid=3bdd55bb-05f7-4b4b-bcf6-e425b6708ef9&linkid=61e7911cc16f4b7972a...
Effective URL: https://www.clpdomeo.com/en/terms-conditions
Submission: On January 21 via api from US — Scanned from JP
Effective URL: https://www.clpdomeo.com/en/terms-conditions
Submission: On January 21 via api from US — Scanned from JP
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<div class="field search"><label class="label" for="search" data-role="minisearch-label"><span>Search</span></label>
<div class="control">
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<div class="nested"><a class="action advanced" href="https://www.clpdomeo.com/en/catalogsearch/advanced/" data-action="advanced-search">Advanced Search</a></div>
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<div class="actions"><button type="submit" title="Search" class="action search" aria-label="Search" disabled=""><span>Search</span></button></div>
</form>POST https://www.clpdomeo.com/en/newsletter/subscriber/new/
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<a href="https://www.clpdomeo.com/en/privacy-policy/">Privacy Policy</a> and the <a href="https://www.clpdomeo.com/en/terms-conditions/">Terms and Conditions</a>.</span></label>
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<span data-bind="i18n: 'Sign In'">Login</span>
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<span data-bind="i18n: 'Forgot Your Password?'">Forgot Your Password?</span>
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</form>Text Content
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* Shower Storage Type Electric Water Heater
* Instantaneous Type Electric Water Heater
* Window Type Air Conditioner
* Split Type Air Conditioner
* Fan and Air Cooler
* Front Load Washing Machine
* Top Load Washing Machine
* Air Purifier
* Dehumidifier
* Heaters and Electric Blanket
* Thermo Ventilator and Ventilating Fan
* Vacuum Cleaner
* Air Humidifier and Aroma Diffuser
* Iron
* Kitchen Appliances
* Table Top Induction Cooker / Ceramic Cooker
* Bulit-in Induction Cooker / Ceramic Cooker
* Multifunction Cooker
* Range Hood
* Refrigerator
* Rice Cooker
* Oven/Microwave Oven
* Air Fryer
* Blender & Food Processor
* Electric Kettle
* Coffee Machine
* Dishwashers and Dish Sterilizer
* Water Dispenser & Water Purifier
* Electronics
* Smart Phone & Accessories
* Computer & Accessories
* Smart Home
* Other Accessories
* TV & Entertainment
* TV & Hi-Fi
* Audio & Video
* Wireless Speaker
* Earphones & Headphones
* Home & Living
* Cookware
* Kitchen Accessories
* Pet Care
* Kitchen Cabinet
* Health & Beauty
* Facial Beauty Device
* Hair Dryer & Styling
* Hair Removal & Shavers
* Antiseptic and Hygiene Products
* Home Services
* Air Condition Cleaning Service
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* Fight Virus With You
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* Wed Flash Offer
* Fri Flash Offer
* Branded Item Offer
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* TV & Entertainment
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* Eco Fun Easy Pick Zone
* Weekend Bliss
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* Home
* Terms & Conditions
* Home
* Terms & Conditions
TERMS & CONDITIONS
1. General
1. CLPe Commerce Limited (“CLPeC”) is a service provider of CLP Power Hong
Kong Limited (“CLP Power”) and a member of the CLP Group. Domeo is an
eCommerce platform and rewards programme operated by CLPeC (“Services”).
Our web URL is www.clpdomeo.com (“Domeo eShop”).
2. Domeo Points are a reward currency distributed through the Domeo eShop
by CLPeC to its customers for redemption of coupons, offers and services
(“Domeo Rewards”).
3. By using the Services, you understand, accept and agree to be bound by
these Terms and Conditions, as well as the Terms of Use, Privacy Policy
and Personal Information Collection Statement displayed at the Domeo
eShop.
You understand and agree that CLPeC may use and disclose the information
provided by you on the terms and for the purposes (including marketing
if a separate consent is given to CLPeC) for providing our Services and
for other purposes of collection as set out in our Privacy Policy and
Personal Information Collection Statement.
CLPeC may send direct marketing information to you upon receipt of your
consent. If you do not want to receive any direct marketing information,
you should advise CLPeC by contacting our Data Protection Officer by
emailing csec@clp.com.hk.
4. If for any reason, CLPeC is unable to provide the Services, including
due to infection by computer virus, bugs, tampering, unauthorised
intervention, fraud, technical failure or other causes beyond the
control of CLPeC which corrupt or affect the administration security,
fairness or integrity or proper conduct of the redemption services,
CLPeC reserves the right in its sole discretion to take any action that
may be available and appropriate.
5. CLPeC has the absolute right to amend, delete or supplement any of the
Terms and Conditions in its sole discretion, and to change, suspend or
terminate the Services at any time without giving prior notice to
customers in its sole discretion.
6. To the extent that any provision of these Terms and Conditions is
unenforceable or is held invalid by any law, rule, order or regulation
of any government, or by the final determination of any court of a
competent jurisdiction, such invalidity shall not affect the
enforceability of any other provisions not held to be invalid.
7. These Terms and Conditions shall be governed by the laws of Hong Kong
and you irrevocably submit to the exclusive jurisdiction of the courts
of Hong Kong.
8. To the extent permitted by law, CLPeC shall not be responsible for any
loss, damage or liability (whether direct, indirect or otherwise),
including but not limited to any loss of income, profit or reputation in
any way out of:
1. any technical failure or malfunction or any other problem in any
computer, internet network or system, including due to infection by
computer virus, bugs, tampering, unauthorised intervention, fraud,
technical failure or any other causes beyond the control of CLPeC;
2. any shortage or inadequacy of any third party service;
3. any notice or correspondence which is misdirected, delayed, altered
or lost in the information transmission or otherwise.
9. You understand and agree that
* any material to be downloaded or obtained through the use of the
redemption services is accessed at your own discretion and risk, and
you will be solely responsible for any damage to your computer system
or loss of data that results from the download of such material;
* any advice or information, whether oral or written, obtained by you
from Domeo eShop or from the Services shall not create a warranty
unless otherwise stated in these Terms and Conditions.
10. In case of any disputes relating to Domeo, the Services and Domeo
Rewards, CLPeC’s decision shall be final.
11. In the event of any discrepancies between the English and Chinese
versions of these Terms and Conditions, the English version shall
prevail.
12. Unless otherwise specified, references on the Domeo eShop to "CLP" and
the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and
affiliates.
2. About Domeo Account
1. You may register as a Domeo member free of charge and enjoy the shopping
benefits, upon completing the necessary information on the Domeo eShop.
2. You agree to provide true, accurate, current and complete information
when completing the Domeo account registration form. Failing which, we
may suspend terminate your account and all of our Services provided to
you in accordance with this Terms and Conditions.
3. Eco Points Conversion
1. The “Eco Rewards” scheme is a reward programme owned by CLP Power who is
responsible for the distribution of Eco Rewards Points (“Eco Points”).
Details of the Eco Rewards scheme are available on the CLP Power Connect
website.
2. Following successful registration as a Domeo member through the Domeo
account registration form, qualified CLP Power account holders may
convert their Eco Points to Domeo Points on a 1:1 ratio and redeem Domeo
Rewards or receive discounts for purchasing products or services on the
Domeo eShop.
3. You must redeem all of the converted Domeo Points on the same day of
point conversion. Any unredeemed Domeo Points will be deducted at 12 am
of the following day, and converted back to Eco Points within 3 working
days. To avoid any invalid point conversion, CLP Power account holders
should ensure that they have met the specific requirements of the Eco
Rewards scheme.
4. For each transaction, only 1 CLP Power account can be used to convert Eco
Points to Domeo Points. CLPeC reserves the right to cancel a transaction
without notification if more than one account is used.
5. Once you have confirmed the redemptions of the Domeo Rewards, your Eco
Points will be deducted from your separate CLP account, and converted to
Domeo Points. Changing or cancelling is not allowed.
6. Employees of the CLP Group are not eligible to participate in the
conversion of Eco Points to Domeo Points.
7. CLP Power and CLPeC reserve the right of final decisions on matters
related to Eco Points conversion.
4. Redeeming Domeo Rewards
1. Domeo Rewards can be redeemed by using Domeo Points on a first come,
first served basis.
2. Domeo Rewards available for redemption are displayed on the Domeo eShop
3. Each electronic or paper coupon is subject to its respective terms and
conditions. CLPeC will not re-issue or replace an expired coupon. CLPeC
is not responsible for any lost, damaged or stolen products, vouchers,
certificates or coupons redeemed or exchanged by you.
4. If the redeeming quantity exceeds the stock quantity, such transaction
would not be allowed to proceed.
5. Domeo Rewards will be delivered to you by one of the following methods:
* By Post – Domeo Rewards will be mailed to your correspondence address
within 15 working days after receiving your request to redeem; or
* Electronic coupons (“E-coupon”): E-coupons will be stored in your
Domeo account. You can log in your Domeo account, load and show the
E-coupon to claim the Domeo Rewards at the designated collection
points.
6. All hard copies and electronic coupons cannot be transferred to another
customer’s Domeo account.
7. If you lose your coupons, CLPeC will not be responsible for any
obligation, claim of the coupons, payment or compensation. No return or
restoration of Domeo points used for redeeming the coupons is allowed.
8. If you fail to fulfil the eligibility requirements, CLPeC will not be
responsible for any obligation, claim, payment or compensation arising
out of or resulting from the disqualification or forfeiture. No return
or restoration of Domeo Points used for redeeming the coupons is
permitted.
9. Domeo Rewards cannot be changed, refunded, resold, and/or exchanged for
cash. No refund, replacement or compensation will be allowed for any
unused service and/or entitlement and/or loss or damage of product.
10. CLPeC reserves the right to change, suspend or terminate any redemption
of Domeo Rewards, its mechanism and terms at its sole discretion at any
time without prior notice.
11. CLPeC is not a supplier of any products or services redeemable from the
Domeo eShop. The respective suppliers of products and services remain
solely responsible for all obligations and liabilities in relation to
the relevant products and/or services.
12. To the extent permitted by law, CLPeC accepts no responsibility for, nor
does CLPeC guarantee defect-free, complete, accurate, or timely delivery
of any products or services. You may, at your sole discretion use or try
the products and associated services at your own risk, and remain liable
for any damage and loss arising out of or resulting from usage or trial
of the product at any time or under any circumstances. CLPeC accepts no
liability for any defect of deficiency in any such products or services.
13. Redemption of goods, services, vouchers, coupons or other benefits at a
participating merchant is subject to the merchant's policy and the terms
and conditions specified by the merchant.
5. Purchased Product
1. You may complete the payment and purchase process on the Domeo eShop as
a visitor, provided that you do not use any Domeo Points for the
transaction.
2. For Self-pickup Products
* CLPeC will send a confirmation email, and a pickup notification by SMS
after minimal 10 working days. Customers must complete the redemption
within 10 days after receiving the SMS notification, other than for
certain promotional products whereby the collection deadline may vary.
* The following information must be presented when receiving the
product:
* For purchased product: Please bring along the pickup notice, the
credit card used for payment of the transaction (printed copies are
not accepted) and a valid confirmation email (each confirmation
email can only be used once on or before the expiry date, which
cannot be extended).
* For gifts with purchase (“GWP”): Please bring along pickup notice,
receipt of delivery (if any) and original credit card used for
payment must be presented at the pickup counter (printed copies are
not acceptable).
3. You should check the self-pickup product and the GWP (if any) and their
quantities at the pickup location. Once confirmed, the product is
neither returnable nor refundable. Please bring your own shopping bag as
no bags will be provided for self pick-up products and GWP.
4. No delivery service will be provided for pick-up products and gift.
5. If authorized by third party to pick up the product(s), please click
here for more details.
6. For Delivery Products
* For products requiring delivery services, CLPeC staff will contact you
within 5 working days by telephone to confirm the details of the
delivery services (i.e. date, time, delivery address). Or please call
CLPeC Product and Service Hotline: +852 2678 2626 for product
information, making appointment for delivery service or changing
delivery appointment and installation appointment.
7. CLPeC will provide free replacement for products found to have
manufacturing defects, or where the defect is not caused by improper use
and installation or other human factors within 14 days from the date of
purchase or within 10 days from the date of pick up. Please call CLPeC
Product and Service Hotline: +852 2678 2626 to arrange time to inspect
the product. In case of that product being out of stock, we reserve the
right to replace it by another available model. You must present a valid
original invoice and warranty certification at the time of replacement.
Products to be returned should not be damaged, stretched, defaced or
contains any trace of water damage etc.
8. The product(s) offered by CLPeC is/are for household use only. Warranty
service (including any extended warranty service where applicable)
is/are offered by individual local distributer and the warranty period
and coverage are subject to change. You should contact the agent direct
on all matters related to warranty and other after-sales services. To
the extent permitted by law, CLPeC shall not be liable for any loss or
damage arising from or in connection with the warranty services and
extended warranty services.
9. If you install the appliance on your own, CLPeC and the distributer are
not responsible for any problem or defect arising therefrom. The
distributer also reserves the right to refuse provision of free product
warranty and/or maintenance service.
10. CLPeC and the distributer are not responsible for any product defect or
damage if it is caused by poor maintenance, improper use or handling or
environmental factors. Agent also reserves the right to refuse provision
of free product warranty and/or maintenance service.
11. If you suffer any loss due to the defect of the product, CLPeC may
consider giving you a refund of the product price conditional on your
signing a discharge in favour of CLPeC and agent. However, no further
compensation will be offered.
12. If delivery or installation is delayed, postponed or cancelled due to
traffic, weather, building structure or whatsoever reasons, CLPeC is not
responsible for any compensation, product exchange or refund.
13. The products must be delivered within 30 days or collected within 14
days from the date of purchase, except for the product(s) specified by
CLPeC with a confirmed date of delivery or collection; otherwise, the
order(s) will be cancelled. For reserved product order(s), if customer
cannot arrange for delivery or collection of product(s) on or before the
confirmed date, the order(s) will be cancelled. CLPeC shall not accept
requests for any refund.
14. Removal Service Terms and Conditions
Customers who purchase selected electrical appliances, namely, air
conditioners, washing machines, refrigerators, television, computer,
printer, scanner and monitor may request free removal service for the
same type and quantity of used electrical appliances (only applicable to
the same type of electrical appliances). For detailed terms &
conditions, click here.
15. For customers who have any further questions or concerns about the CLPeC
Terms & Conditions for this website or its usage, you may contact our
Customer Relations Officer at csec@clp.com.hk or write to the following
address:
CLPe Commerce Limited
8 Laguna Verde Avenue, Hung Hom, Kowloon, Hong Kong
6. About discount codes
1. Discount codes are not applicable for redemption of Domeo rewards.
2. Discount codes may not be used for delivery or installation fees by CLP
or its suppliers.
3. Discount codes may not be used in conjunction with other discount offers.
7. Termination
1. If the customer provides any information that is untrue, inaccurate or
omitted, or CLPeC has reasonable grounds to suspect that such information
is untrue, inaccurate or omitted, CLPeC has the absolute right to suspend
or terminate the customer’s account or its Services to the customer, and
the customer will not be entitled to all relevant Services or Rewards (or
any portion thereof).
2. CLPeC may at its sole discretion to suspend or terminate the customer’s
accounts or its Services and related benefits to the customer if such
customer commits misconduct, fraud, misuses of the Services and offers in
any way with unacceptable content (including any content that incites
hatred or discrimination, whether racial, social or political, or any
unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory
or otherwise objectionable content), or fail to comply, or violate these
terms and conditions.
3. If we terminate your account, all of your Domeo Points and related Domeo
Rewards (both current and unused) will be revoked without compensation.
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