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24/7 NURSE LINE

When you're uncertain if your symptoms are serious or if an injury needs
immediate care, call the 24/7 Nurse Line to get answers to your questions at no
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Best for: Advice on when to seek care or questions about your symptoms, or
whether they might be serious.

Learn more

REMOTE DOCTOR VISITS

We’re expanding the types of care available via telehealth to better meet the
needs of our members. Any medically necessary service covered under a member’s
health plan can now be performed via telehealth (by video or phone) when
appropriate, and offered by your doctor.

If your coverage already includes our telehealth benefit, please use our Well
Connection platform now available when you sign in to MyBlue.



Best for: colds, minor cuts, cough, wheezing, sore throat, headache or migraine,
mild allergies, fever, skin rash, anxiety, depression.

Learn more

DOCTOR'S OFFICE

Your doctor’s office is where you should start for scheduled checkups and for
urgent health concerns that occur during office hours.



Best for: asthma, minor burns, nausea, urination problems, back pain, minor
injuries, suspected flu, sinus infection, behavioral health, conjunctivitis or
other eye irritation.

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URGENT CARE

Go to a nearby urgent care center when you need immediate, in-person help for a
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urgent care center near you.



Best for: joint/muscle pain or injuries, nausea or diarrhea, respiratory issues,
bites, cuts, concussion screening, stitches, asthma attack, X-rays, and
suspected strep throat or bronchitis.

EMERGENCY ROOM

Go to the nearest emergency room when you're facing a life-threatening situation
or think you could put your health in danger by delaying care.



Best For: difficulty breathing, chest pain or upper abdominal pain or pressure,
seizures, swelling or hives, severe burns, sudden blurred vision, fainting,
sudden dizziness, persistent vomiting or diarrhea, and suddenly being unable to
speak, see, walk, move, or comprehend.


HEAR FROM OUR CEO

In 2024, we are guiding our members to health care that’s affordable, equitable
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WE PUT THE BLUE IN BLUEBIKES

With over 4,500 bikes across 13 municipalities, we’re proud to sponsor Bluebikes
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CHOOSE A LANGUAGE:

 * English/English
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 * Tagalog/Tagalog
 * Japanese/日本語
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 * Lao/ພາສາລາວ
 * Navajo/Diné Bizaad

ATTENTION: If you speak a language other than English, language assistance
services are available to you free of charge. Call 1-800-200-4255(TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de
asistencia con el idioma. Llame al número de Servicio al Cliente que figura en
su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de
assistência de idiomas. Telefone para os Serviços aos Membros, através do número
no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont
disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur
votre carte d’assuré appel 1-800-472-2689  (TTY : 711).

注意：如果您讲中文，我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689（TTY  号码：711)。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou
gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou
Malantandan Rele 1-800-472-2689 TTY: 711).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho
quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc
gọi 1-800-472-2689 (TTY: 711).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными
услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру,
указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ
គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប
័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di
assistenza linguistica. Chiamate il Servizio per i membri al numero riportato
sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY :
711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας,
δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους
σας (ID Card) κλήση 1-800-472-2689 (TTY: 711).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z
pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer
podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए
नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर
कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ
ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને
કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga
libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa
numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

お知らせ：日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください
呼び出す 1-800-472-2689（TTY: 711）。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche
Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer
auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້,
ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ
ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e
bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’
n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

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Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue
Shield Association. ®´ Registered Marks of Blue Cross and Blue Shield of
Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue,
Inc. ®´´ Registered Marks, TM Trademarks, and SM Service Marks are the property
of their respective owners. © 2024 Blue Cross and Blue Shield of Massachusetts,
Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.


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