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Submission: On February 20 via api from US — Scanned from DE
Effective URL: https://opal-llc.com/case-studies/
Submission: On February 20 via api from US — Scanned from DE
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MORE INFO * Features and Benefits * Supplier * 3PL Warehouse * Retailer * Blog * Case Studies * Contact Us * Features and Benefits * Supplier * 3PL Warehouse * Retailer * Blog * Case Studies * Contact Us CASE STUDIES 3 SELECT A CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products CASE STUDY #1 ANTHONY, SUPPLIER OF OUTDOOR FURNITURE WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > We were experiencing significant bottlenecks related to processing Wayfair > orders. Prior to OPAL, we were required to manually process each order in the > extranet and print out labels separately for each order. In addition, we did > not have a good way to get accurate inventory information to Wayfair (we > needed specific logic to take into account on hand quantities, allocated > quantities, BOM sub-components, etc.). WHAT MADE OPAL A GOOD FIT FOR YOU? > OPAL is extremely customizable, so we were able to make changes to meet the > specific needs of our business – both from an order processing perspective and > from an inventory reporting perspective. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > We have been able to dramatically cut down the amount of time it takes to > process each order for Wayfair. Before, we were processing orders on the > Wayfair extranet, now we are clicking a single button to batch all orders > together and print all labels at the same time. This has allowed us to > increase our number of orders processed daily by three fold….all while keeping > the same staff that we had prior to OPAL. In addition, we are now reporting > much more accurate inventory values due to the fact that we have customized > our inventory feed being sent out, which takes into account allocations and > raw materials inventory. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > I would highly recommend OPAL. I would tell the person to make sure that they > have a clear understanding of how their entire business process works and > where the bottlenecks and issues are. From there, you can focus the attention > of OPAL on those key areas and automate where necessary in order to provide a > clear ROI. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #2 KEN, SUPPLIER OF HOME FURNITURE WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > We used to manually enter all purchase orders by hand in to our QuickBooks > order system. This was labor intensive and also created lots of mistakes, > errors and return shipments. Also we manually entered all FEDEX small parcel > labels and Bill of Ladings for LTL shipments. WHAT MADE OPAL A GOOD FIT FOR YOU? > Opal provided a solution where EDI partner orders can be automatically > imported in QuickBooks eliminating manual entry. Also we were able to > automatically create and print shipping labels with pre-set rules that made > our shipping process much faster. Training for Opal was under an hour and > operating the entire procedure is very simple which made it easy for us to > train our employees. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > Since we started OPAL for our automated processes for order entry and label > creation, we were able to focus on the core of the business and the > fulfillment processes. Our resources that we have allocated for order entry > and shipping label creation opened up for us to use them in other areas. Our > trading partners quickly saw the capacity increase in our fulfillment process > and we were able to secure a larger number of orders. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > I would highly recommend Opal to any company who wants to create an automated > procedure for order entry and label creation. Opal support is timely and > responsive. Their solutions make sense and can be tailored for many needs that > come up during the process. I’m extremely happy with the transition to Opal > because it enabled for me to find the time on focusing other parts of the > business. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #3 JP, SUPPLIER OF OFFICE PRODUCTS WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > At the outset of our dropship journey, we realized that this could be a new > business model we could not ignore. > > > > We quickly realized that the processes that worked well for us on large > wholesale orders would get very expensive when processing $10-$20 orders. > > > > We needed a system to automate all steps except the physical pick, pack, ship > and A/R payment posting. WHAT MADE OPAL A GOOD FIT FOR YOU? > We saw OPAL as a very smart all-in-one solution that is robust and reliable > with excellent support and reasonably quick trading partner setups. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > Once it was integrated/connected to our ERP system, we dramatically reduced > processing time per order (measured from time we took shipping labels off the > printer to posting payments in A/R). > > Our end to end processing time was reduced to 2 to 2.5 minutes per transaction > vs 10-12mins before OPAL. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > The system works well, great support although rarely needed. > > Once in place you will want to imagine and implement more process improvements > 😊 > > Just do it! SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #4 FRED, SUPPLIER OF PET PRODUCTS WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > Before Opal we had to access individual web sites, download orders, then log > into UPS / FedEx to ship. This was a time consuming and labor intensive > process which did nothing to help scale the business. During these early days > there was no inventory feeds or small package tracking numbers being sent on a > regular basis. WHAT MADE OPAL A GOOD FIT FOR YOU? > What made Opal a good fit is having a seamless tool to handle all the > Ecommerce functions with our retail partners. From on-boarding integration to > daily order processing along with invoice processing and sending inventory > feeds, Opal handles it all and relieves the office staff from straying beyond > their capabilities. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > We have been able to scale the business without adding staff. In the pre-Opal > days we were handling approximately 200 orders a week with much effort and > labor costs. With Opal we’ve been able to increase our business and now we > regularly process over 1,000 orders weekly with the staff redeployed to sales > generation activities rather than order processing efforts. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > Opal changed the way to handle e-Commerce orders bringing office automation > and efficiencies to a technology concentric function. Opal is the heart of > our Ecommerce fulfillment operation, allowing flawless order capture and > invoice processing coupled with small package carrier integration all while > using QuickBooks Enterprise. Because of Opal we have grown the business by > millions of dollars while keeping our accounting in a simple, cost effective > software package. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #5 MARK, SUPPLIER OF PET GREENS WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > The past system was very cumbersome to use and expensive to maintain. WHAT MADE OPAL A GOOD FIT FOR YOU? > Not only has the platform helped us get more efficient and cost effective, but > the Cityon team has been outstanding with our needs. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > It allowed us to integrate across multiple platforms with our customers in a > cost effective manner. Also, we have visibility through the reporting and > query functions. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > If you are looking for an EDI partner that is cost effective, a platform that > can be customized and good customer service…then Cityon would be whom you > should be partnering with. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #6 VALERIE, SUPPLIER OF KITCHEN AND BATH DÉCOR WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > We were manually processing orders, which was very time-consuming because our > fulfillment team would have to consolidate orders from different e-commerce > channels, manually generate shipping labels, and manually upload tracking > information into each partner’s vendor portal. Also, because it was a manual > process, there were occasional (and costly) human errors, such as items being > mis-shipped or already-fulfilled orders being mistakenly fulfilled again. We > were also tracking inventory manually. When we started out, we had only a few > SKUs and the manual tracking worked, but as our company and the number of SKUs > grew, inventory tracking became a nightmare. Low-inventory items oftentimes > were double-sold, and our inventory mistakes would mean we would have to > cancel orders and give the customer a poor experience. Finding items in our > warehouse was also difficult, as there was no way for inventory/warehouse > staff to track bin location in our system. This caused our shipping turnaround > time to slow down, which also made for a poor customer experience. WHAT MADE OPAL A GOOD FIT FOR YOU? > We decided to go with OPAL because of the high level of customizability to > make the system fit our very specific needs. We also felt that for what it > was, the system was a good value. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > We have benefited tremendously from the automation OPAL provides. From an > order processing standpoint, the system automatically generates labels and > pick lists, making our fulfillment process highly efficient. Our team is now > able to process more orders in less time than before. The automation also > provides peace of mind, as our team is unable to fulfill the same order twice, > or fulfill an order with the wrong item. Inventory tracking is also much > easier. The system is able to record bin locations so our warehouse team is > able to easily find and pick items from inventory. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > OPAL was the right system for us and I would highly recommend it to anyone > considering an inventory tracking and order processing system. However, anyone > considering OPAL should understand that the system wasn’t perfect “out of the > box”. We worked hard with the CityOn team during the onboarding process to > customize the system to our needs. If you are considering OPAL, this can > absolutely be the system for you, but you need to clearly understand what your > operating pain points are and what your ideal system needs to look like, and > you must be ready to communicate extensively with the OPAL team to build that > ideal system. This doesn’t happen overnight (for us, it happened in waves over > the course of weeks and months), but in retrospect, the lengthy process was > worth it and I would absolutely do it again. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #7 BANU, SUPPLIER OF CHILDREN’S PRODUCTS WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > Before Opal we were processing orders manually and this took too much time. > You had to login into multiple portals to process just 1 order. WHAT MADE OPAL A GOOD FIT FOR YOU? > Opal was a good fit because they understood that all this manual data entry > and accessing multiple portals could be automated. Plus, the pricing was also > very competitive. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > We have been able to save time by automating the order processing. Plus, > there is no issue of accuracy because the data stays intact from order to > warehouse. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > Opal is great choice in helping you process orders quickly and accurately. > You can also customize your order process if needed. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #8 DAVID, SUPPLIER OF HOME DÉCOR DANYAB WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > I transitioned to Opal after working with a well-known EDI third party > company. There were lots of issues, as they had a cumbersome system to process > orders, which differed by partner. The worst problem I had was that whenever > there was a snag in the system, we could not reach anyone in their team, we > had to create a case and wait until they responded. Many times their response > was that their team was not responsible for a particular aspect (integration > with QuickBooks, integration with UPS, partner setup, etc.) and the case was > referred to that other team, but in the meantime we lost a lot of time, and > many times got penalized by our partners for not receiving the information on > time. WHAT MADE OPAL A GOOD FIT FOR YOU? > I have always been able to reach someone in Opal to help if there are issues > related to orders, errors, etc. The staff is very helpful and knowledgeable > and generally resolve the issues right away. To me that is the most important > quality I look for in a partner processor. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > Our process has been streamlined to a very user friendly system. We have been > able to add partners and customization is available if the need arises. We > have grown our business tremendously without having to add staff to process > orders. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > I would definitely recommend Opal. I think their strength is the personal > approach with the customer that makes you feel they value you as a customer. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #9 DMITRY, SUPPLIER OF KITCHEN FIXTURES KRAUS USA WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > We had separate shipping and packing stations. This created a large backlog of > orders at the end of the day > > Our teams did not have access to information they needed. For example, # > orders packed per packer, orders left unpacked at the end of the day, etc. WHAT MADE OPAL A GOOD FIT FOR YOU? > * Flexibility: the platform can be easily modified to meet the needs of our > operations > * People: The team is great to work with; always accommodating and responsive WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > * Increase in WH productivity > * Transparency to Operations WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > When taking on a platform, you’re taking on a partner. The OPAL team is just > that. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #10 STEVE, SUPPLIER OF HOME FURNISHINGS ALPINE FURNITURE WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > Time and cost were big issues with previous EDI services we used. Most of them > charged per transaction which ends up costing a lot more than projected when > sales increase. Also, other services still required a lot of manual entry to > get orders processed. WHAT MADE OPAL A GOOD FIT FOR YOU? > Their platform is easy to use, have set pricing that does not vary based on > transaction counts, and Opal is very customizable. Since every company > operates differently, this is key. We need a partner that is able to make the > system work the best way possible for our company. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > Our operational efficiency has been very significant as we have continued to > grow. Opal is now the primary system in our order process and that is very > important since most of Opal is fully automated. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > If you have tried other EDI providers and are not satisfied with their service > or pricing structure, give Opal a try. Transparent pricing and a platform that > grows with your company are key aspects of Opal. I cannot imagine how we would > operate without Opal. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US CASE STUDY #11 JOE, SUPPLIER OF HOME IMPROVEMENT PRODUCTS WHAT PROBLEM(S) DID YOU FACE BEFORE WORKING WITH OPAL? > Time to process orders. It was incredibly time consuming processing orders > through the old process. Opal has streamlined the order processing and saves > me and my staff countless hours. WHAT MADE OPAL A GOOD FIT FOR YOU? > Everything! The software and team that stands behind it is impeccable. WHAT RESULTS HAVE YOU ACHIEVED BY USING OPAL? > I am able to process orders in minutes that would have taken hours. The Opal > system gives me the freedom to accept and process as many orders as I want > each day, where I was limited to accepting a certain amount of orders do to > processing ability. WHAT WOULD YOU SAY TO SOMEONE ELSE WHO IS CONSIDERING OPAL? > Do not hesitate, the Opal system is a time saver and will give you the freedom > to process as many orders as you want. The team at Cityon are absolute > professionals and the service they provide is crucial for expansion and ease > of processing orders. SELECT ANOTHER CASE STUDY * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products * Supplier of Outdoor Furniture * Supplier of Home Furniture * Supplier of Office Products * Supplier of Pet Products * Supplier of Pet Greens * Supplier of Kitchen and Bath Décor * Supplier of Children’s Products * Supplier of Home Décor * Supplier of Kitchen Fixtures * Supplier of Home Furnishings * Supplier of Home Improvement Products OR CONTACT US SIMPLIFY WITH OPAL Solutions Features & Benefits Supplier 3PL Warehouse Retailer Integrations Case Studies MORE INFO Blog About Us Why Is EDI Free FAQs Copyright Disclaimer Privacy Policy Contact Us FOLLOW US * Follow * Follow * Follow CALL US AT +1 469-661-2407 Copyright ©2022 for Opal, LLC | All Rights Reserved