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INNOVATIONS IN ACCOUNTS AND CASH MANAGEMENT – TRENDS, DRIVERS AND OPPORTUNITIES,
2024

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Published: March 14, 2024 Report Code: GDFS0483IA-ST

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Report Overview
 * Report Overview
 * Key Players
 * Table of Contents
 * FAQs

Reasons to buy the ‘Innovations in Accounts and Cash Management’ report: 

 * Track competitors’ innovations to gain an advantage within the market. 
 * Identify factors affecting consumer spending and wealth management. 
 * Discover the factors driving savings and investment platforms. 

 How is our ‘Innovations in Accounts and Cash Management’ report unique from
other reports in the market?  

 * This report provides an overview of innovations within multiple retail
   banking and wealth management markets with specific applications on Savings
   Accounts and Cash Management.  
 * The report explores the shifts in customer behavior regarding everyday
   banking, bank branches, financial education, and robo-advisors. 
 * The report includes use cases of the major players in the market and their
   interventions in big tech, digital investment platforms consumer spending
   drivers, savings, and retail wealth advisory. 

 We recommend this valuable source of information to anyone involved in: 

 * Bankers/Fintech Companies/Lending Companies 
 * Digital Payment Companies/Insurance Companies/ Retail Banks 
 * Financial Service Technology Leaders and Startups 
 * Business Development and Market Intelligence 
 * Investment Analysts and Portfolio Managers 
 * Professional Services – Investment Banks, PE/VC firms 
 * M&A/Investment, Management Consultants, and Consulting Firms 

To Get a Snapshot of the Innovations in Accounts and Cash Management Report 

Download a Free Report Sample 


INNOVATIONS IN ACCOUNTS AND CASH MANAGEMENT REPORT OVERVIEW

The growth in assets among the emerging affluent is fueling interest in
innovative accounts and cash management systems. Banks are encouraging customers
to spend through multiple innovations including gamification, e-commerce
partnerships, and reward programs. For instance, UOB’s partnership with Lazada
is giving customers access to shopping experiences with reduced prices and
cashback rewards. Additionally, digital platforms are becoming increasingly
popular, especially in Asia-Pacific and the Middle East & Africa regions. With
an increase in the emerging affluent segment in these regions, these less
expensive digital options are becoming exceedingly attractive to this
demographic.

The ‘Innovations in Accounts and Cash Management’ research report provides a
roundup of innovations within multiple retail banking and wealth management
markets, mainly focusing on savings accounts and cash management. The report
explores the shifts in customer behavior regarding bank branches, spending
drivers, financial education, savings, investment platforms, and robo-advisors.

Key Channels For Everyday Banking ·        Bank Branches



·        Telephone Banking

·        Online Banking

·        Mobile Banking

Key Investment Channels ·        Person/Branch



·        Online Via Smartphone or Tablet

·        Telephone

·        Text-Based Messaging/Email

·        Video Chat

·        Online Via Desktop/Laptop

·        Others

Enquire & Decide Discover the perfect solution for your business needs. Enquire
now and let us help you make an informed decision before making a purchase.


EVERYDAY BANKING CHANNELS

The major channels for everyday banking among individuals are bank branches,
telephone banking, online banking, and mobile banking. Bank branch services are
still valued by customers, although easy-to-use digital banking is the primary
driver for provider choice. Over the last three years, the usage of branches has
fluctuated, peaking in 2022 both globally and in the UK and US. As global
economic turbulence subsided somewhat in 2023, customers have shifted back
towards predominantly using digital services when banking.

However, as digital banking dominates the industry, banks seek cost-effective
ways to provide in-person services to those who use branches.

Buy the Full Report for More Channel Insights into Everyday Banking, Download a
Free Report Sample


SAVING AND RETAIL WEALTH ADVISORY

The preferred channels for investing are in person/branch, online via smartphone
or tablet, telephone, text-based messaging/email, video chat, online via
desktop/laptop, and others.

Australia, the UK, and the US still have a significant preference for making
investments in person compared to the likes of Brazil or Thailand. These
countries have older populations that still value face-to-face investor
guidance.

However, digital channels remain preferred in Anglo markets. Neobanks and
private wealth management companies are becoming increasingly attractive to
investors as they offer enhanced digital services and personalized offerings.

Furthermore, Big Tech companies are entering the savings market in line with the
growing popularity of instant-access savings accounts, putting pressure on
traditional banks to compete. For instance, in 2023, Apple launched its new
super savings accounts with Goldman Sachs. The greatest driver for provider
choice in the US is its significant customer base in the US, which would have
prominently helped it achieve a significant amount of deposits in its first four
days of launching. The Apple Wallet’s easy-to-use layout makes it easy for
customers to simply switch between their accounts and view their two profiles.

Buy the Full Report for More Saving and Retail Wealth Advisory, Download a Free
Report Sample


SCOPE

   

 * Banks are encouraging customers to spend through multiple innovations
   including gamification, ecommerce partnerships, and reward programs. UOB’s
   partnership with Lazada is giving customers access to shopping experiences
   with reduced prices and cashback rewards.

   

 * Digital platforms are becoming increasingly popular, especially in
   Asia-Pacific and the Middle East & Africa. With an increase in the emerging
   affluent segment in these regions, these less expensive digital options are
   becoming exceedingly attractive to this demographic.

   

 * Big Tech is moving into the financial space, with Apple launching its new
   Savings accounts in 2023.

   



Monzo
UOB
Klarna
Commonwealth Bank
ABN AMRO
Apple
NatWest
IBM
Vanguard
Fidelity Investments
eToro
Nutmeg
Citibank
HSBC
Wahed
Capital.com
Wealthsimple



TABLE OF CONTENTS

Executive Summary


Everyday Banking


Spending


Saving and Retail Wealth Advisory


Digital Investment Platforms


Robo-advice


Appendix







FREQUENTLY ASKED QUESTIONS

 * Which are the major channels for everyday banking among customers?
   
   The major channels for everyday banking are bank branches, telephone banking,
   online banking, and mobile banking.
   
   

 * Which are the preferred channels for investing among customers?
   
   The preferred channels for investment are in person/branch, online via
   smartphone or tablet, telephone, text-based messaging/email, video chat,
   online via desktop/laptop, and others.
   
   

 * Which channel is preferred in the US for everyday banking?
   
   In the US, bank branches are more frequently used than the global average,
   indicating that US customers still rely on branches to complete banking
   tasks.
   
   

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 * JPY — Japanese Yen
 * ZAR — South African Rand

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not something I have seen anywhere else. They provided an insightful view of why
and which consumers take (or don’t) particular financial products. This can help
shape conversations with clients to ensure they make the right strategic
decisions for their business.

One of the challenges I have found is that data in the payments space is often
piecemeal. With GD all of the data I need is in one place, but it also comes
with additional market reports that provide useful extra context and
information. Having the ability to set-up alerts on relevant movements in the
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positively when preparing management presentations and strategic papers.”



Business Intelligence & Marketing Manager, SAL Heavy Lift


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