answers.microsoft.com
Open in
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104.74.33.101
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Submitted URL: https://freshercore.com/aspects
Effective URL: https://answers.microsoft.com/en-us/page/faq
Submission: On September 11 via api from AU — Scanned from AU
Effective URL: https://answers.microsoft.com/en-us/page/faq
Submission: On September 11 via api from AU — Scanned from AU
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Skip to main content
Microsoft
Community
Community
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* Search Community member
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Sign in
MICROSOFT COMMUNITY FREQUENTLY ASKED QUESTIONS
Ask a new question
JOINING THE COMMUNITY
* How do I join the community?
* Who is the Microsoft Community for?
SEARCHING THE COMMUNITY
* How do I find information on Microsoft Community?
* Can I refine my search?
* Someone posted my question, but it hasn't been answered yet.
* There are a lot of posts replying to my question. How do I know which is the
best?
ASKING A QUESTION OR STARTING A DISCUSSION
* How do I create a question or discussion post?
* What is the difference between a question post and a discussion post?
* How can I add an image to my post?
* How can I edit a question or discussion I've posted?
* Can I delete a question or discussion I've posted?
* No one replied to my question or discussion. What should I do?
* Can I get notified when someone responds to a question or discussion?
* How do I stop getting notified when someone responds to a question or
discussion?
* I had a question and somebody else posted the answer. How do I mark it as
Answered?
* I had a question and marked a response as "Answered," but then I found out it
was wrong. What should I do?
* I had a question and I posted the right answer. Can I mark it as Answered?
* I found a great discussion, how do I mark it as helpful?
CONTRIBUTING TO THE COMMUNITY
* How do I post a reply?
* What does "Reply with quote" mean?
* How can I edit a response I've posted?
* How can I delete a response I've posted?
* Are there guidelines about what I can say in the community?
* How do I report abuse?
* I answer a lot of threads. Are there any tools to help me find the topics I’m
interested in?
* I was notified that I have a private message, what does that mean?
PARTICIPATING IN FORUM ARTICLES
* Can I post a reply to a forum article?
* Can I get notified when the article is updated or when someone comments?
* How do I recommend a forum article that really helped me?
YOUR PROFILE
* How do I find my profile?
* What's on my profile?
* How do I edit my profile?
* How do I delete my profile?
* Does my profile picture have to be a picture of me?
* How do I get badges and weekly awards on my profile page?
* Can I see other people's profiles?
WHO'S WHO IN THE COMMUNITY
* Volunteer Moderators
* Microsoft Agents
* Moderators
* Independent Advisors
* Microsoft Employees
* Forum Owners
* Article Authors
* MVPs
* Windows Insiders
* Xbox Ambassadors
SUPPORTED BROWSERS
* What browsers are supported?
* Is the community mobile-friendly?
MICROSOFT COMMUNITY CODE OF CONDUCT
* Member Qualifications
* Please do
* Please don't
* Things that will get you immediately banned from this forum
* Forum User Cautions
* Termination and Cancellation
JOINING THE COMMUNITY
How do I join Microsoft Support Community?
You can explore the community and search for solutions without joining. If you
want to post or receive email notifications, you'll need to sign up.
1. Click Sign in at the top of any Community page. You will be taken to the
Sign in page.
2. Select how you would like to sign into the community.
* Sign in with a Microsoft account: If you already have an Outlook.com
account, a Hotmail account, a Messenger account, or an Xbox Live account,
you already have a Microsoft account. Just sign in with your account name
and password.
If you do not already have a Microsoft account, click Sign up now. You
will be taken to the Create an account page.
* Sign in with a Microsoft 365 or Office 365 account: If you have Microsoft
or Office 365 account provided by your work or school, you may select this
option. Just sign in with your account name and password.
3. In the Create Profile window, type a community display name.
4. If you agree, click I accept the Code of Conduct, and then click Finish. You
are now a member of the community!
back to topWho is the Microsoft Support Community for?
Microsoft Support Community supports you, our end customers, with issues you
might have with our products. We focus on personal, family, and small to midsize
business support.
If you’re a small to midsize business, you might also want to check out general
resources to help you set up your small business or view our resources around
remote working.
If you’re a medium size or enterprise business customer, we recommend you check
out the Microsoft Tech Community or use the support plan that comes with your
product or subscription.
All Microsoft’s support options are listed on our support site.
back to top
SEARCHING THE COMMUNITY
How do I find information on Microsoft Support Community?
Search first. There's a good chance that someone has already written about the
topic you have in mind.
1. In the search box, type your question, keyword, or topic.
2. Click the search button , and then look through the results for your
solution.
back to topCan I refine my search?
Absolutely. There are a number of ways to narrow your search:
* At the top of the screen, click Categories, and then select a product or
technology to search in that category.
* Use the drop-down menu in the Search bar to refine your search by product or
category.
* You can also select the radio buttons to see all the results or see just
results from the community or just results from Microsoft Support.
back to topSomeone posted my question, but it hasn't been answered yet.
If you find the same question you wanted to ask in the forum, but it hasn't been
answered yet, click the I have the same question button. That way you'll be
notified via email when your question has been answered. Make sure you add an
email address to your profile to receive notifications.
Note: You can click I have the same question even if the question is answered,
to get updates on that thread.
back to topThere are a lot of posts replying to my question. How do I know which
is the best?
Posts that contain an answer to the question will be marked as an answer by the
original poster or a moderator and will be denoted by A: or Answer: depending on
the language.
You can also look for posts with a high number of Helpful votes, even if they
haven't been marked as answers yet.
back to top
ASKING A QUESTION OR STARTING A DISCUSSION
How do I create a question or discussion post?
If you've searched the community and you can't find a question or topic that is
the same or similar to yours, it's time to post your own.
1. Click the Get Started menu and then click Ask a Question.
2. Select the Post a question or Start a discussion as appropriate.
3. Type in any details about your question or discussion topic that you think
would be useful. Include details like what you are trying to do, what you
have already tried, and your computer type if you are asking a question.
4. From the Category dropdown list, select the product or service you're asking
about. This may generate other dropdowns. Use these to make your post as
specific as you can.
5. Select "Notify me when someone replies to this post," in order to get an
email notification when others respond to your question or discussion.
6. Click Submit. Your question or discussion has been posted.
Note: You must be signed in to post a question or a discussion.
back to topWhat is the difference between a question post and a discussion post?
Question posts are used to get an answer or solution to a specific question or
issue.
Discussion posts are used to share opinions, discuss tips and tricks, and chat
about Microsoft technologies.
Both types of posts have the same formatting and similar options. The most
noticeable exception is that no answer-marking is needed or available on
discussion posts.
back to topHow can I add an image to my post?
When you are composing a post or typing a reply, you can either copy and paste
an image or screen shot into your post, or you can upload an image using the add
image button on the editor menu.
To upload an image to your post:
1. In the Details field, place the cursor in the area where the image is to be
inserted. Then on the toolbar, click the add image button.
2. Click Choose File to browse to the image, click Open to select the image,
and then click Upload to embed the image in the area where the cursor was
placed in step one.
3. Repeat steps 1 and 2 to insert multiple images.
4. Complete the remaining fields to finish your post.
5. Submit your post.
back to topHow can I edit a question or discussion I've posted?
1. Go to your post.
2. Click the Edit option and make your changes.
3. Click Submit.
back to topCan I delete a question or discussion I've posted?
Yes, if no one has replied to it.
1. Go to your post.
2. Click the Edit option. The "Edit" screen opens.
3. Click the Delete button. The "Are you sure you want to delete your post?"
window opens.
4. Click OK.
If other users have replied to your post, you can't delete the post unless the
other users delete all their replies first.
back to topNo one replied to my question or discussion. What should I do?
Try editing your question or discussion to make the title more specific or add
more information to your post that might help others understand your issue and
how to help you.
back to topCan I get notified when someone responds to a question or discussion?
Yes. Click the Subscribe option and select Subscribe or Subscribe to RSS. If you
didn't provide an email address at sign-in, you'll have the opportunity to
provide one when you click Subscribe.
back to topHow do I stop getting notified when someone responds to a question or
discussion?
Go to the original post. Click the Subscribe option and then select Unsubscribe.
back to topI had a question and somebody else posted the answer. How do I mark
it as Answered?
If you posted the original question, you can mark the question as answered
yourself. Just click Yes to Was this reply helpful? on the bottom of the reply
post.
If you didn't post the original question, you can still mark Yes to Was this
reply helpful? to mark the reply as helpful.
back to topI had a question and marked a response as "Answered," but then I
found out it was wrong. What should I do?
Go to the response. Click Unmark as Answer.
back to topI had a question and I posted the right answer. Can I mark it as
Answered?
No one can mark their own post as an answer. Only the person who posted the
original question (if it is someone else) or a moderator can mark a post as
Answered.
back to topI found a great discussion, how do I mark it as helpful?
You can follow the discussion and let others know it’s worthwhile by clicking
Yes to Was this discussion helpful?
If you like a specific reply in a discussion, click Yes to Was this reply
helpful?
back to top
CONTRIBUTING TO THE COMMUNITY
How do I post a reply?
1. Click the Reply option.
2. Type in your reply.
3. Select "Notify me when someone replies to this post," to get an email
notification when others respond to your reply.
4. Click the Submit button.
Note: You must be signed in to post a reply.
back to topWhat does "Reply with quote" mean?
When you check the Reply with quote box, your reply will be posted with the
content of the post you are replying to
back to topHow can I edit a response I've posted?
1. Go to your response.
2. Click the Edit option and make your changes.
3. Click Submit when you are done.
back to topHow can I delete a response I've posted?
1. Go to your response, click the Edit option. The "Edit" window opens.
2. Click the Delete button. The "Are you sure you want to delete your post?"
window opens.
3. Click OK.
back to topAre there guidelines about what I can say in the community?
Yes. Please read our Code of Conduct for using the community.
back to topHow do I report abuse?
If someone has posted content that is abusive, offensive, threatening, or
otherwise violates the Community Code of Conduct, you can report it.
1. Click the the Report abuse option.
2. Complete all required information.
3. Click Submit.
A moderator will review your report and decide how to proceed.
Note: You must be signed in to report abuse.
back to topI answer a lot of threads. Are there any tools to help me find the
topics I’m interested in?
Yes. Use the topic filters and calendar thread list filters to find threads that
were posted within a defined timeframe. These filters appear in addition to
other forum filters. You can use sorting options as well.
back to topI was notified that I have a private message, what does that mean?
Only a Microsoft moderator can start a private message. If you receive a private
message, it means that the moderator needs to address your question or issue in
private or requires information that may be more personal (such as an email
address or account details). Only you and Microsoft moderators can see the
contents of the private message - other community members cannot see it.
1. Open the private message:
* From an email notification, click the link provided.
* From a thread, click the Private Message icon in the Question Info
section.
* From anywhere else on the community, click on your profile name in the top
right corner of the screen. Click the ellipsis and click View Private
Messages
2. If the moderator has asked for a response to the private message, type your
response in the send new message box.
3. Click Reply.
back to top
PARTICIPATING IN FORUM ARTICLES
Can I post a reply to a forum article?
Yes, forum articles accept comments so that you can share your thoughts on the
article.
* Click Comment.
* Type your comments.
* Click Submit.
Can I get notified when someone comments?
Yes. Click Subscribe. If you didn't provide an email address at sign-in, you'll
have the opportunity to provide one when you click Subscribe.
How do I recommend a forum article that really helped me?
You can follow the article and let others know it’s worthwhile by clicking
Upvote.
Note: You must be signed in to participate.
YOUR PROFILE
How do I find my profile?
Click your screen name anywhere it appears in the community (for example, in one
of your posts or questions, or at the top of any page) to get to your profile
page.
back to topWhat's on my profile?Profile page
The personal profile information that you choose to share will appear to all
users on the Profile tab.
* Your username
* Your picture (if you decide to upload one)
* Your title, if you have one (for example, Volunteer Moderator)
* Your introduction (if you decide to write one for your profile)
* Bonus links (if you are eligible)
Statistics section
The totals displayed on your Statistics section represent the actual number of
actions you performed since you joined the community.
* Thread statistics. This is summary of thread activity in Question and Answer
threads and Discussion threads combined.
Note: Totals do not reflect any posts that were deleted by you or by a
moderator.
Activity section
All the threads and forum articles that you participated in, voted for, or are
subscribed to appear on your Activity section.
* You can use filters to filter by types of content, by forums, by language and
by date.
Edit profile
From the Edit profile view, you can:
* Change your profile picture
* Change your display name
* Write or edit your bio
* Add a signature that will be displayed with your posts
* Update your email address
* Choose to get email notifications or not
back to topHow do I edit my profile?
Click the Edit profile button on your profile page. Change your publicly facing
profile information, subscribe to email notifications. When you've finished
editing your profile, click Save.
back to topHow do I delete my profile?
You can delete your profile from this community, but keep in mind that it will
also be deleted on all communities that use this profile. The communities that
use this profile are Microsoft Support Community, Microsoft Training Support
Community
When you delete your profile, all of your posts, awards, votes, and
subscriptions will be permanently disassociated from your profile. The profile
name will become “A.User” and the profile details and signature line will be
removed.
Note: Once a profile has been deleted, it cannot be restored.
1. Click the Edit profile button on your profile page.
2. Scroll down to the bottom of the page and click Delete My Profile.
3. Confirm that you want to delete your profile and click OK.
back to topDoes my profile picture have to be a picture of me?
No. You can use a picture that you own (for example, a picture of your cat or
dog) or a picture in the public domain, like license-free clip-art or
photographs.
Please read our Code of Conduct to make sure your profile picture is
appropriate.
back to topCan I see other people's profiles?
Yes. There are two ways to view another community member's profile.
* Browse to a profile page. Whenever a profile name appears as part of thread
activity, forum article activity, you can click on it to open the profile
page.
* Search for a profile page. Enter the exact profile name in the search box and
select Search community member in the dropdown. Click the search icon. If an
exact match is found, the profile page will appear.
back to top
WHO'S WHO IN THE COMMUNITY
Volunteer Moderators
Volunteer Moderators are community leaders who share their experience by
answering questions and keeping the community healthy and fun. Volunteer
Moderators are members of the community, not Microsoft employees. People who
make extraordinary contributions to the community may be asked to be Volunteer
Moderators.
back to topMicrosoft Agents
Microsoft Agents are experts who are engaged by Microsoft to answer your
questions.
back to topModerators
Moderators are experts engaged by Microsoft to mark the best answers, manage
abuse, and maintain community health.
back to topIndependent Advisors
Independent Advisors are freelancers in the community who use their proven
skills and experience to answer technical questions in defined categories.
back to topMicrosoft Employees
Microsoft Employees participating in the community have a badge that says
Microsoft. These community members may work in the community, or they may be
general employees who choose to participate.
back to topForum Owners
Forum Owners are Microsoft employees or Microsoft agents in charge of a
particular category. Forum Owners are ultimately responsible for the health of
the category.
back to topArticle Authors
Article Authors are community members who have demonstrated outstanding written
and technical skills. Article Authors have the ability to create and manage
their own forum articles in Community.
back to topMVPs
Most Valuable Professionals (MVPs) are technology experts who’ve demonstrated a
commitment to helping others by sharing their passion, knowledge, and expertise
with the community. Find out more about the Microsoft MVP program and the Xbox
MVP program.
back to topWindows Insiders
Registered members of the Windows Insider Program are technology enthusiasts who
have early access to releases in order to help improve the features and
functionality of Windows. Learn what you can do as an Insider.
back to topXbox Ambassadors
Xbox Ambassadors are loyal and passionate fans of Xbox gaming who are recognized
for helping create a positive, inclusive, and enjoyable experience for all
gamers in the community.
back to top
SUPPORTED BROWSERS
What browsers are supported?
To take advantage of all Community features, use a supported browser.
* Microsoft Edge
* Firefox
* Chrome
In general, Community supports the current and previous major releases of each
browser. This enables us to provide new features made possible by modern browser
technologies.
back to topIs the community mobile-friendly?
Yes, the community uses responsive web design to scale the webpage to the right
size for your device. To expand a menu in the tablet or mobile device
experience, simply tap on it. Some advanced features might not be available in
the tablet or mobile device experience due to space constraints.
back to top
COMMUNITY CODE OF CONDUCT
This Code of Conduct applies to all users of the Community.
The Community includes forums, blogs and other community features.
Member Qualifications
The community is designed for individuals 13 years of age or older.
As a participant of these forums you agree that you will uphold this Code of
Conduct, and are responsible for all activities and content you post/upload.
In addition to upholding this Code of Conduct, you are responsible for adhering
to all applicable local and national laws.
This is your community. Help us to keep it safe, friendly, fun and helpful.
back to topPlease do:
* Be polite and respectful in your posts, and in your replies to other people.
* Keep conversation threads on track. It's okay to disagree with another user's
post, but don't take the thread off track to do so.
* Always address your comments to the person who asked the initial question,
not the other posters.
* Cite the source of anything you post or upload, if it isn't your own original
content. Be honest about your sources.
* Keep it clean. No profanity, obscenity, insulting or bigoted comments please.
No name-calling.
* Search to see if a question you'd like answered has already been posted by
somebody else. Posting the same question repeatedly and starting multiple
threads on the same subject can be confusing.
* Report any kind of abuse you find in the community. You will find "Report
abuse" links in every post and in every profile.
back to topPlease don't:
* Divert or change a thread for your own purposes; just start a new thread with
the subject you want to discuss.
* Post questions that are the same or similar to questions you have already
posted. When someone has an answer or a reply, that person will respond to
you.
* Threaten, stalk, insult, victimize or intimidate anyone or any group of
people for any reason; including on the basis of age, gender, disability,
ethnicity, nationality, physical appearance, sexual orientation, immigration
status, language, political affiliation, race or religion.
* Incite other users to threaten, stalk, insult, victimize, or intimidate
another person or group of people.
* Post political or religious content as it is considered off-topic and not
appropriate for this community.
* Harass, insult, tease, or correct other users about the grammar used in their
posts. Good or bad grammar isn't the point-the community is about getting
questions answered and technical discussions.
* Post content depicting nudity of any sort, including full or partial
photographic human nudity, or nudity in cartoons, fantasy art or manga.
* Post chain letters.
* Link to websites that require payment to access information.
* Post links to external sites that violate this Code of Conduct.
back to topThings that will get you immediately banned from this community:
* Posting content that is intended to harm or exploit minors in any way,
including collecting the personally identifiable information (PII) of any
minor (anyone under18 years old), including, but not limited to: name, email
address, home address, phone number, or the name of the minor's school.
* Invading anyone's privacy by attempting to harvest, collect, store, or
publish private or personally identifiable information, such as passwords,
account information, credit card numbers, addresses, or other contact
information without that person's knowledge and willing consent.
* Posting content or links to content that is illegal or violates any
applicable local or national laws.
* Posting threats of hacking or violence or intent to organize hacking or
violence.
* Posting or spreading viruses, worms, malware, or other software intended to
harm another user's computer.
* Impersonating a Microsoft employee, agent, manager, host, administrator,
moderator, another user, MVP, or any other person through any means.
* Pirating Microsoft software or products, or offering pirated software or
products for sale, including posting product keys.
* Specifically violating Microsoft licensing or terms, such as posting content
or links that will install a 3rd party kernel or evade security measures
built into the software.
* Promoting or otherwise facilitating the purchase and sale of ammunition or
firearms.
* Posting 'spam,' 'pyramid schemes,' 'affiliate marketing,' or unsolicited
commercial advertisements of any kind, including advertising for money making
schemes, discount cards, credit counseling, online surveys or online
contests.
* Attempting to manipulate the forums, or other community features, including
ranking and reputation systems, by violating any of the provisions of this
Code of Conduct, colluding with others on voting, or using multiple profiles.
* Offering to make international money transfers for amounts exceeding the
asking price of an item, with intent to request a refund of any portion of
the payment.
* Using any form of automated device or computer program that enables the
submission of postings without the express written consent of Microsoft
Corporation.
back to topCommunity User Cautions
* Be very cautious about accepting direct help from another user. If that user
suggest he use Remote Assistance to help you, be aware that he will have
access to your computer, and that your computer could be hacked.
* Beware of scammers posting fake support numbers in the Community forum.
Microsoft representatives have Microsoft agent or Microsoft employee
affiliation displayed next to their names.
* If you volunteer to help another user through Remote Access, be very careful
not to harm their computer in any way, or to access information that is not
openly made available to you. Abuse of Remote Access will not be tolerated
and will result in your being banned from the community.
* Please be careful with your personal information. If you post your email
address in a post, it may be used for any purpose by the general public, as
this is a public community.
* Don't post information that could be used by others to steal your identity,
such as your street address, your phone number, your social security number,
or your credit card number.
back to topTermination and Cancellation
Microsoft reserves the right, at its sole discretion, and without any obligation
to do so, to review and remove user-created services and content at will and
without notice, and delete content and accounts. Microsoft reserves the right,
at its sole discretion, to permanently ban participants or terminate access to
the community.
back to top
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