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        <a class="featured-link clickable" style="display: none;">I'm not  </a> <a class="featured-link clickable" style="display: none;">This isn't me</a>
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        <p class="error-message" style="display: none;">The cellphone number entered is invalid.</p>
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Text Content

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OK
 * Search Site
   Call Us: (888) 345-5509 Call Us: (888) 345-5509
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   Remember Me
   Forgot Password? Register for My Account I'm not This isn't me

 * 
 * Go to My Account Log Out

 * Please enter your cellphone number.
   
   The cellphone number entered is invalid.
   
   Please enter your password.
   
   
   
   Phone Number
   Password
   Log in
   
   Remember Me
   Forgot Password? Register for My Account I'm not This isn't me
 *  * Plans
    * Products & Services
       * All Phones & Devices
       * Android Devices
       * Apple Devices
       * Bring Your Own Phone
       * Buying Guide
       * Accessories
       * GrandPad
       * Roadside Assistance
   
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    * Help
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Help / Support & FAQs / Billing


SUPPORT & FAQS

Simply Ask a Question or Browse by Topic to find answers to all your questions.
Or just give us a call—we’re here to help. If you have questions about a
particular cellphone model, check out our Videos & Manuals section below for
detailed instructions about your specific phone.

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ASK A QUESTION

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BROWSE BY TOPIC

Billing  
 * Billing
 * Plans & Usage
 * Phones & Services
 * Caregiving
 * Troubleshooting
 * Videos & Manuals
 * International Rates

Billing Plans & Usage Phones & Services Caregiving Troubleshooting Videos &
Manuals International Rates
 * Billing
   
 * Plans &
   Usage
 * Phones &
   Services
 * Caregiving
   
 * Trouble-
   shooting
 * Videos &
   Manuals
 * International
   Rates


TOP QUESTIONS

How do I make a payment?

There are several ways to make your payment:

By credit or debit card-

 * Over the Phone: call (888) 345-5509(888) 345-5509
 * Online: log in to My Account and click Pay Now
 * AutoPay: set up automatic payments from a credit or debit card
 * Chat: click here to reach us using online chat

By check-

 * Mail your check to:
   
   Consumer Cellular
   P.O. Box 7175
   Pasadena, CA 91109-7175

Be sure to include your account number to ensure that your payment is applied
correctly.

Am I billed for incoming calls?

Cellphone plans are measured in minutes, and both incoming and outgoing calls
use minutes.
You are billed only if you answer the call.

When is my invoice balance due?

Your due date depends on your billing cycle. You can always log in to My Account
to find the due date for your current invoice.

 * The due date is generally 19 days from when the invoice is mailed.
 * AutoPay accounts are charged on the due date of their invoice.

If you need to change your billing cycle due date, contact our Customer Support
at (888) 345-5509(888) 345-5509 or click here to reach us using online chat.



--------------------------------------------------------------------------------


INVOICES

How do I get my invoice?

Depending on how you set up your account, your invoice will either arrive by
email or by standard mail:

 * If you signed up for “Paperless Billing,” your invoice will be emailed to you
   directly.
 * If you signed up for “Extended Detailed Billing ($2)” or “Standard Paper
   Invoicing,” your bill will be mailed to your mailing address.

Your prior 18 invoices are available in My Account for your review as well. If
you want to change how you receive your invoice, see How do I change my billing
method?

How do I change my billing method?

You can choose whether or not you receive your invoice by mail or by email, just
take the following steps:

 1. Log in to My Account
 2. In the Billing menu, click Edit Billing Info
 3. Under Billing Type, select:
    * Paperless Billing or
    * Extended Detailed Billing ($2) or
    * Standard Paper Invoicing

Your next invoice will be sent to you by the method you chose. Once you receive
your invoice, you can mail the payment to us, pay online, or call with your
payment, whichever works best for you.

How do I get a copy of my invoice?

If you need a copy of your invoice, just log in to My Account and click View
Current e-Invoice in the Billing menu. We keep 18 months of invoices on our
website. To view past invoices, just go to the Billing page and click on the
month you want to view in the Invoices section. You can also contact our
Customer Support at (888) 345-5509(888) 345-5509 and we will be happy to assist
you.

When is my invoice added to My Account?

Your invoice is posted to your account approximately 4 days after your billing
cycle ends. To view the exact dates of your billing cycle, log in to My Account.

When is my invoice balance due?

Your due date depends on your billing cycle. You can always log in to My Account
to find the due date for your current invoice.

 * The due date is generally 19 days from when the invoice is mailed.
 * AutoPay accounts are charged on the due date of their invoice.

If you need to change your billing cycle due date, contact our Customer Support
at (888) 345-5509(888) 345-5509 or click here to reach us using online chat.

What other charges are included in my invoice?

All our prices are listed before taxes, which include federal, state and local
taxes. Generally, these taxes can range from 15% to 35% of your bill, depending
on where you live. Your invoice will also include charges for any additional
items you've included with your service, such as EasyPay payments, SquareTrade
or AppleCare+ protection plans, Roadside Assistance, etc.

Other charges may include:

 * 411 calls you’ve made
 * International calls and texts
 * Calls made while traveling outside the U.S.
 * Calls made from cruise ships



--------------------------------------------------------------------------------


PAYMENTS

How do I make a payment?

There are several ways to make your payment:

By credit or debit card-

 * Over the Phone: call (888) 345-5509(888) 345-5509
 * Online: log in to My Account and click Pay Now
 * AutoPay: set up automatic payments from a credit or debit card
 * Chat: click here to reach us using online chat

By check-

 * Mail your check to:
   
   Consumer Cellular
   P.O. Box 7175
   Pasadena, CA 91109-7175

Be sure to include your account number to ensure that your payment is applied
correctly.

Can you automatically charge my credit card?

Yes, you can set up AutoPay to automatically charge your credit or debit card
when your balance is due. Just take the following steps:

 1. Login to My Account
 2. In the Billing menu, click Edit Billing Info
 3. Under Payment Type select AutoPay
 4. Enter your credit/debit card information
 5. Click Save Changes

    Your next billing statement will be automatically charged to the debit or
    credit card you used to set up your account.

    To use a different credit or debit card:

     1. In the Billing menu, click Edit Billing Info
     2. Enter the new credit/debit card information
     3. Click Save Changes
    
        You can also call our Customer Support at (888) 345-5509(888) 345-5509,
        and we will be happy to assist you.

What is AutoPay?

Our AutoPay Program allows you to set up automatic payments for your bill using
your credit or debit card. That means one less check to write each month. Once
you sign up, we will automatically charge your debit or credit card on the due
date. You will still receive an invoice each month detailing all your charges.
To learn how to sign up for AutoPay, please see How do I sign up for AutoPay?

How do I sign up for AutoPay?

Signing up for AutoPay is easy. Just change your Account settings and we will
automatically charge your credit or debit card when your balance is due. Just
complete these steps:

 1. Log in to My Account
 2. In the Billing menu, click Edit Billing Info
 3. Under Payment Type select AutoPay
 4. Enter your credit/debit card information
 5. Click Save Changes

Your next payment will be automatically charged to the debit or credit card you
used to set up your account.

If you need to change the credit or debit card used for AutoPay, just do the
following:

 1. In the Billing menu, click Edit Billing Info
 2. Enter your credit/debit card information
 3. Click Save Changes

How long does it take to post a payment?

We post payments as soon as we receive them. You can check your balance online
any time, just login to My Account. Allow 8-10 days for a check to get through
the mail. Credit card payments are posted the same day. If you need to pay your
bill immediately, you can pay online using a credit card or call to use our
automated payment system at (888) 345-5509(888) 345-5509.

How do I update my credit card information?

To update your credit card information, login to My Account, and select Edit
Billing Info in the Billing menu. Then, enter your updated credit card
information and click Save Changes. Or, you can always call our Customer Support
at (888) 345-5509(888) 345-5509 as well.



--------------------------------------------------------------------------------


MISCELLANEOUS

Where is my account number?

Your account number is located in the upper right corner of your invoice. It is
also displayed on the Profile page in My Account.

Am I billed for incoming calls?

Cellphone plans are measured in minutes, and both incoming and outgoing calls
use minutes.
You are billed only if you answer the call.

Are my monthly fees prorated?

When you start or stop service, we prorate your minutes and data. While you pay
less for that short month, it also means that your minutes and data are reduced
for that month as well. You may want to watch your usage carefully to make sure
you don’t exceed your plan.

If you are starting service, your second invoice will show the full monthly
charge and services. Remember, you can check your current usage or change your
plan any time. Just log in to My Account or use our My CC app on your
smartphone. You can always call our Customer Support at (888) 345-5509(888)
345-5509 as well.

How do I get billed if I change my rate plan?

We bill according to the rate plan that is in place on the last day of the
billing cycle. So, if you change your rate plan in the middle of the billing
cycle, your next invoice will be based on the new rate plan. If your plan has
been automatically upgraded because you’ve gone over the minutes or data
provided on your current plan, the upgraded rate plan and price will remain in
place unless you change it.

Taxes: what are they, how much and why are they there?

All our prices are listed before taxes and surcharges. There are federal, state,
and local taxes on cellphones. Taxes can range from 15% to 35% of your total
balance, depending on where you live. Many of the taxes on a cellphone invoice
are the same as those you would see on your current cellphone bill, or home
phone bill. If you would like a full list of applicable cellphone taxes for your
area, contact your local government taxing authority.

What is the activation fee?

Most cellphone companies apply activation fees to offset the cost of activating
and programing the phone through their system. Consumer Cellular has free
activation for all our phones.












 * CAREERS
 * PRESS
 * PRIVACY & SECURITY
 * TERMS & CONDITIONS
 * Accessibility Statement
 * Return to USAA

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© 2021 Consumer Cellular, Inc. Terms and Conditions subject to change. All other
products are trademarked by their respective manufacturers.

*$20/month plan includes unlimited talk, unlimited text and 1GB of data. †5%
discount is included on monthly talk, text and data plans. Does not include
phones/devices, taxes or fees. This offer is available to new customers only.
New service activation on approved credit. Cellular service is not available in
all areas and is subject to system limitations. Phones are limited to stock on
hand. If you're not completely satisfied within 45 days (data use is limited to
500MB) of activation of your service, cancel and pay nothing. For J.D. Power
2022 award information, visit jdpower.com/awards.

**Customers receive $100 for each new line activated by December 31, 2021,
applied as individual $5 credits on twenty (20) monthly invoices. Promotional
credits will be applied to customers account for each net new line, and remain
valid only for lines remaining in service. If account becomes inactive for any
reason prior to receiving the full amount, any remaining credits will be
forfeited. Offer may be modified or discontinued at any time and may not be
combined with other offers. Offer not redeemable for cash, has no cash value and
is not transferable or refundable.

USAA means United Services Automobile Association and its affiliates.

Use of the term "member" or "membership" refers to membership in USAA Membership
Services and does not convey any legal or ownership rights in USAA. Restrictions
apply and are subject to change.

The trademarks, logos and names of other companies, products and services are
the property of their respective owners.

Alliance services provided through USAA Alliance Services, LLC, which contracts
with third parties that are not affiliated with USAA to provide products and
services to USAA members and receives compensation on the sale of third-party
products and services. Third party providers have sole financial responsibility
for their products and services.

PCMag Readers' Choice award is a trademark of Ziff Davis, LLC. Used under
license.

USAA Perks provided through USAA Alliance Services, LLC, which contracts with
third parties that are not a"liated with USAA to provide products and services
to USAA members and receives compensation on the sale of third party products
and services. Third party providers have sole financial responsibility for their
products and services.



© 2022 Consumer Cellular, Inc. All rights reserved. Learn more at (888)
345-5509(888) 345-5509. All other products are trademarked by their respective
manufacturers.

AARP member benefits are provided by third parties, not by AARP or its
affiliates. Providers pay a royalty fee to AARP for the use of its intellectual
property. These fees are used for the general purposes of AARP. Some provider
offers are subject to change and may have restrictions. Please contact the
provider directly for details.

Customers receive $100 for each new line activated by December 31, 2021, applied
as individual $5 credits on twenty (20) monthly invoices. Promotional credits
will be applied to customers account for each net new line, and remain valid
only for lines remaining in service. If account becomes inactive for any reason
prior to receiving the full amount, any remaining credits will be forfeited.
Offer may be modified or discontinued at any time and may not be combined with
other offers. Offer not redeemable for cash, has no cash value and is not
transferable or refundable.

Customers receive $25 for each new line activated by March 31, 2022, applied as
individual $5 credits on five (5) monthly invoices. Promotional credits will be
applied to customers account for each net new line, and remain valid only for
lines remaining in service. If account becomes inactive for any reason prior to
receiving the full amount, any remaining credits will be forfeited. Offer may be
modified or discontinued at any time and may not be combined with other limited
time offers. Offer not redeemable for cash, has no cash value and is not
transferable or refundable.

For J.D. Power 2022 Wireless Customer Care Study Value Mobile Virtual Network
Operator award information, visit jdpower.com/awards

© 2021 Consumer Cellular, Inc. All rights reserved. Learn more at (888)
693-7223(888) 693-7223. All other products are trademarked by their respective
manufacturers. If you’re not completely satisfied within 30 days (data use is
limited to 500MB) of activation of your service, cancel and pay nothing. For
J.D. Power 2022 Wireless Customer Care Study Value Mobile Virtual Network
Operator award information, visit jdpower.com/awards.

AARP commercial member benefits are provided by third parties, not by AARP or
its affliates. Providers pay a royalty fee to AARP for the use of its
intellectual property. These fees are used for the general purposes of AARP.
Some provider o!ers are subject to change and may have restrictions. *Annual
reward indicates yearly total savings earned by applying 5% monthly discount to
an AARP member’s average invoice.

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