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NETFLIX SAYS 'YOUR ACCOUNT IS ON HOLD BECAUSE OF A PROBLEM WITH YOUR LAST
PAYMENT.'

If you get the error code E101 or this error message:

Your account is on hold because of a problem with your last payment.

It means Netflix couldn't process payment for your account. This could happen
for several reasons:

 * The payment method might not have enough money.
   
   * Please note that other pending charges or authorizations can affect the
     available balance on your card.

 * The payment method has expired or is no longer valid.

 * Your financial institution did not approve the monthly charge.

 * The payment information given to Netflix doesn't match what your bank has on
   file.

 * US only: The credit card zip code on your Netflix account does not match the
   one listed with your bank.

Follow these steps to fix the problem.

Update your payment method

To get back to enjoying Netflix, update or change your payment method.

You can retry the same payment method by re-entering your existing account
information, or you can try a different payment option. Netflix will also
automatically retry failed payments periodically over the course of your billing
cycle to help you get back to enjoying the service.

Note: If you have successfully updated your payment method, but the error still
shows on your TV or TV-connected device, try clicking Back or Refresh to refresh
the system and go back to streaming.


If retrying your payment or trying a different payment option is unsuccessful,
continue troubleshooting below.

Contact your financial institution

If you are still seeing this error after updating your payment method, you'll
need to reach out to your financial institution. Here are some questions you can
ask to help determine why we are unable to process your payment:

 * Are there enough available funds to cover the charge from Netflix?

 * For credit and debit cards, is the card still valid, or has the financial
   institution recently issued a replacement?

 * For credit and debit cards, can the card be used for recurring billing?

 * Does the card or account support e-commerce transactions?

 * Was the transaction processed as an international charge? Does your account
   support this?

 * Was the transaction declined for any security reasons?

 * Does your financial institution see the transaction attempt from Netflix? Can
   they explain why it was declined?

After you have investigated the issue with your financial institution, you can
retry your payment on Netflix.com. If you are still unable to make a payment
after speaking with your financial institution, we suggest trying a different
payment option.



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