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CONTACT CENTERS DO EXTRAORDINARY THINGS WITH BALTO

From revenue growth and happier customers to higher compliance and QA scores –
see what you can expect from Real-Time Guidance.

Read All Stories Get A Demo




ARSENAL BUSINESS GROWTH USES BALTO TO RAMP REPS FASTER & BOOK MORE APPOINTMENTS

“Balto enables our sales reps to have very high-quality conversations in a short
amount of time. It’s fundamentally changed the way we do things. With Balto,
we’ve earned an additional $50,000 in monthly recurring revenue”

-Aaron Asher, Owner, Arsenal Business Group







CUSTOMER SUCCESS STORIES


30% MORE APPOINTMENTS IN JUST MONTHS: FLORIDA WINDOW & DOOR

See how a home improvement team boosted appointment-setting in four months with
AI-driven real-time solutions from Balto The Challenge Inconsistency in
appointment-setting calls lowers the quality of meetings and costs revenue
Making sales in the home improvement industry is a rewarding but tough job. For
a company like Florida Window & Door, helping agents keep…

Read Their Story 30% More Appointments in Just Months: Florida Window &
DoorContinue


HOW BORDNER HOME SOLUTIONS USES REAL-TIME TOOLS TO CLOSE GAPS IN CALLS

A simple goal — fixing scripting issues — transforms a home improvement team’s
appointments, onboarding, and quality assurance The Challenge Keeping agents
confident and on-track with script changes and call summaries in a competitive
industry Bordner Home Solutions holds a reputation as the top remodeler of
choice in their area. That means potential customers exploring…

Read Their Story How Bordner Home Solutions Uses Real-Time Tools to Close Gaps
in CallsContinue


HOW CREDIT CONTROL STAYS A TOP AGENCY WITH BALTO

“If you’re looking to partner with Balto, the only question I have is, why
haven’t you already?” – Nick Jarman, Credit Control With Balto’s Real-Time
Guidance platform, Credit Control has become one of the top collection agencies
for its clients. Don’t take our word for it — check out the full testimonial
below. Improving Compliance…

Read Their Story How Credit Control Stays a Top Agency with BaltoContinue


GONZABA MEDICAL GROUP SOARS TO NEW LEVELS OF EFFICIENT AND CONSISTENT PATIENT
COMMUNICATION

Within two months of implementing Balto’s Real-Time Guidance, Gonzaba Medical
Group’s call quality satisfaction rose to 89% The Challenge To improve
efficiency and cohesiveness in a patient-centric contact center Gonzaba Medical
Group isn’t your typical healthcare provider. The San Antonio, Texas-based
senior primary and specialty care medical group started as a one-room office
more than…

Read Their Story Gonzaba Medical Group Soars to New Levels of Efficient and
Consistent Patient CommunicationContinue


EMERGICON GAINS MESSAGE CONSISTENCY, INCREASED CALL VOLUME, AND SHORTER HOLD
TIMES WITH BALTO

Emergicon’s success formula relies on Balto’s Real-Time Guidance and a hybrid
contact center team actively enhancing the AI-driven system The Challenge Ensure
uniformity, accuracy, and immediate access to a broad knowledge base for a
hybrid team representing multiple clients Emergicon is a Dallas-based ambulance
billing company. While its primary clients are Texas ambulance providers, the…

Read Their Story Emergicon Gains Message Consistency, Increased Call Volume, and
Shorter Hold Times with BaltoContinue


ACCELERATED RECEIVABLES SOLUTIONS SHIFTS RISK TO REWARD WITH BALTO’S REAL-TIME
GUIDANCE

The combination of AI-driven Real-Time Guidance and customized industry
playbooks takes the pressure off agents in a collections business relying on
compliance confidence The Challenge Keeping agents self-assured, engaged, and
compliant in a high-stress industry The collections business can take a toll on
even the most experienced agents. They contend with hang-ups, strict conduct
rules,…

Read Their Story Accelerated Receivables Solutions Shifts Risk To Reward With
Balto’s Real-Time GuidanceContinue


BREAK RECORDS IN JUST 45 DAYS

See immediate results with lightning-fast installation and onboarding. Scale
excellent conversations with Real-Time Guidance.

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 * Why Balto?Expand child menuExpand
   
   
   * WHAT YOU NEED TO KNOW
     
     --------------------------------------------------------------------------------
     
     WHY BALTO?
     
     OUR CUSTOMERS
     
     BALTO VS COMPETITORS
     
     BALTO VS COMPETITORS
     
     LEARN WHY BALTO IS
     THE BETTER CHOICE
     
     
     
 * ProductExpand child menuExpand
   
   
   * PRODUCTS
     
     --------------------------------------------------------------------------------
     
     PRODUCT OVERVIEW
     
     REAL-TIME GUIDANCE
     
     REAL-TIME COACHING
     
     REAL-TIME QA
     
     NEW | REAL-TIME NOTETAKER
     
     INTEGRATIONS
     
     BALTO EMBEDDED
     IN YOUR CCAAS
     
     
     
     See All Integrations
 * SolutionsExpand child menuExpand
   
   
   * BY USE CASE
     
     --------------------------------------------------------------------------------
     
     SALES
     
     CUSTOMER EXPERIENCE
     
     COMPLIANCE
     
     QUALITY ASSURANCE
     
     SPANISH
     
     
     BY INDUSTRY
     
     --------------------------------------------------------------------------------
     
     INSURANCE
     
     FINANCIAL SERVICES
     
     HEALTHCARE
     
     HOME IMPROVEMENT
     
     COLLECTIONS
     
     RETAIL AND D2C
     
     BPO
 * ResourcesExpand child menuExpand
   
   
   * ALL RESOURCES
     
     --------------------------------------------------------------------------------
     
     THE BALTO REAL-TIME INDEX
     
     BLOG
     
     CONVERSATION EXCELLENCE LAB
     
     PARTNERS
     
     RESOURCE HUB
     
     FIND WHAT YOU NEED IN THE RESOURCE HUB
     
     ARTICLES
     
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     E-BOOKS
     
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     RESEARCH
     
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     See All
     
 * Balto Login