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+91-808 8919 888
 * +91-808 8919 888
 * +966 135 181 912
   

 * Newsroom
 * Contact Us
 * Support
 * Login
 * * India Indonesia UAE Saudi Arabia
 *  * India

✕
 * Products
   * House of AI
     * Conversation Intelligence
     * Intelligent Virtual Agents
     * Co-pilot
       
   * Contact Center
     * Cloud Contact Center
     * Video Communication
       
   * Customer Engagement
     * Conversational Context
     * Campaigns
     * Verify
     * Integrations
       
   * APIs
     * Voice APIs
     * Messaging APIs
       
   * Communications
     * Voice Streaming
     * Direct Routing for Microsoft Teams
     * Smart Cloud SIP Trunk
     * Business Phone System
       
   
    * House of AI
      
      AI for Customer Engagement
      
      * Conversation Intelligence New
        
        AQM & insights
      
      * Intelligent Virtual Agents
        
        Voicebots & chatbots
      
      * Co-pilot New
        
        AI answers & interaction summarization
   
    * Contact Center
      
      Cloud & On Premise
      
      * Cloud Contact Center
        
        Ameyo by Exotel
      
      * Video Communication
        
        Video Contact Center
   
    * Customer Engagement
      
      Components for Digital Enterprises
      
      * Conversational Context New
        
        Cross channel context
      
      * Campaigns
        
        Omnichannel sales & marketing
      
      * Verify
        
        Authentication & identity verification
      
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        CRM & system Automations
   
    * APIs
      
      APIs for Developers & Digital Builders
      
      * Voice APIs
        
        In-app, Click-to-call, WebRTC
      
      * Messaging APIs
        
        SMS, WhatsApp, RCS
   
    * Communications
      
      Cost Effective Connectivity
      
      * Voice Streaming
        
        Voice enablement for bots
      
      * Direct Routing for Microsoft Teams
        
        Secure voice connectivity
      
      * Smart Cloud SIP Trunk
        
        Scalable PSTN & digital voice
      
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        All-in-one communications

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      * Marketing
      * Debt Collection

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    * Resource Library
      
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      * Customer Reference Hub

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INTELLIGENT CONVERSATION QUALITY ANALYSIS FOR SUPERIOR PERFORMANCE

Automate your quality analysis with AI, reviewing every interaction. Increase
revenue, improve customer experience, and ensure compliance.

Learn More Set Up Discovery call



THE FUTURE OF CUSTOMER CONVERSATIONS IS CONTEXT

Every call, message, and chat holds a unique customer story, revealing their
needs and aspirations, waiting to be uncovered.

Learn More Set Up Discovery call



FUTURE-PROOF YOUR CONTACT CENTRES

A Step Towards Autonomy with AI Efficiency and Human Guidance for Exceptional
CX.

Learn More Set Up Discovery call





DELIVER UNIFIED CUSTOMER
EXPERIENCES WITH AI


SALES & MARKETING

--------------------------------------------------------------------------------

Engage customers with context-aware campaigns and convert them faster with a
GenAI-powered sales conversation platform that harnesses state, intent and vibe
of customers to create unique customer personas offering agents the right
insights about a customer.

Learn More


SUPPORT

--------------------------------------------------------------------------------

Provide personalized and efficient customer support, ensuring customer
satisfaction and loyalty with an AI-powered customer support platform. Bring
communication across channels to a unified platform and offer swift and
contextual resolutions with GenAI voice bots and chatbots with minimal human
dependency.

Learn More


DEBT COLLECTION

--------------------------------------------------------------------------------

Transform debt collection into a positive, relationship-building process with
Debt Collection platform. Automate payment reminders across channels with
personalized collections strategies and AI powered chatbots.

Learn More


SERVICE DELIVERY

--------------------------------------------------------------------------------

Track, verify, and automate all customer interactions on a secured platform that
improves agent efficiencies (On field RMs, collection agents, delivery agents).
This helps in reducing Time to RTO (return to order) improves cash on delivery
confirmation (automated voice calls) and continuation of abandoned customer
journeys.

Learn More


AI-POWERED COMMUNICATION ECOSYSTEM BUILT FOR ENTERPRISES


HOUSE OF AI

A hub of enterprise communication technologies that are capable of understanding
the context, sentiment and intent of the customer and delivering empathetic
resolutions with minimal human dependency.



Learn More


CUSTOMER EXPERIENCE MANAGEMENT

Improve CX by bringing all your customer interactions on an AI-powered unified
agent platform (call, messaging, chat, email, social media) and deliver fast,
relevant, scalable, and secured omnichannel experiences.




CUSTOMER ENGAGEMENT COMPONENTS

Transform the way you engage with customers through contextual campaigns and
advanced dialers that are designed to maximize conversions.




VOICE & MESSAGING APIS

Communicate better with customers via voice & messaging APIs that are reliable,
and deliver faster connectivity with no-code connectors.

Learn More


MISSION-CRITICAL CONNECTIVITY

Focus on customer engagement while we manage the complex technicalities like
app-to-app calling, auto-switching between multiple telco partners, PSTN to VoIP
(UL VNO Player) and more to enhance call quality, connectivity, calability, in
adherence to regulatory requirements.




HOUSE OF AI

A hub of enterprise communication technologies that are capable to understand
the context, sentiment and intent of the customer and deliver empathetic
resolutions with minimal human dependency.

Learn More


CUSTOMER EXPERIENCE MANAGEMENT

Improve CX by bringing all your customer interactions on AI-powered unified
agent platform (call, messaging, chat, email, social media) and deliver fast,
relevant, scalable, and secured omnichannel experiences.



CUSTOMER ENGAGEMENT COMPONENTS

Transform the way you engage with customers through high converting contextual
campaigns, and powerful dialers to achieve higher conversion.



VOICE & MESSAGING APIS

Communicate better with customers via voice & messaging APIs that are reliable,
and deliver faster connectivity with no-code connectors.

Learn More


MISSION-CRITICAL CONNECTIVITY

Easily connect with customers while we do the heavy-lifting like app to app
calling, automatically switching between multiple telco partners, PSTN to VoIP
(UL VNO Player) to improve call quality, connectivity and scalability with Govt.
compliance.




OUT-OF-THE-BOX API INTEGRATIONS

Integrate with CRM, help desk, and custom apps. Enhance agent productivity by
eliminating context switching. Personalized service and support.

View Integration

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CUSTOMER EXPERIENCES THAT SPEAK VOLUMES

Using Exotel’s contact centre solution was critical for our business continuity
at a time when enterprise operations switched overnight. They helped us early
during the journey to handle and track a surge in call volume by configuring the
server backend. In fact, their support executives went above and beyond to make
this happen. Today, we have augmented our data-driven approach using Exotel to
share and manage inputs for agents to reach desired outcomes. It allows us to
identify areas of improvement and strengths.
Srinivasan Iyengar
Chief Operating Officer

The best things about Exotel are – Click to Call for KYC, IVR campaign, App
Bazaar, and Lite dashboard, which specifically showcases call flow monitoring,
agent performance monitoring, and reporting, easy to set up, and to top it, the
support from the account manager.
Manan Manocha
Head of Customer Service

Our core objective is connecting relevant job seekers with employers. Exotel’s
lead assist product has greatly benefited us, as we could scale to millions of
phone interviews quickly and efficiently while preserving privacy
Abhishek Dhasmana
Senior Product Director

Exotel's automated calls have helped in increasing our service levels and
reducing our costs since there is no need for any manual intervention.
Rajkishan
Senior Manager - Operations and Strategy

Using Exotel’s contact centre solution was critical for our business continuity
at a time when enterprise operations switched overnight. They helped us early
during the journey to handle and track a surge in call volume by configuring the
server backend. In fact, their support executives went above and beyond to make
this happen. Today, we have augmented our data-driven approach using Exotel to
share and manage inputs for agents to reach desired outcomes. It allows us to
identify areas of improvement and strengths.
Srinivasan Iyengar
Chief Operating Officer

The best things about Exotel are – Click to Call for KYC, IVR campaign, App
Bazaar, and Lite dashboard, which specifically showcases call flow monitoring,
agent performance monitoring, and reporting, easy to set up, and to top it, the
support from the account manager.
Manan Manocha
Head of Customer Service

Our core objective is connecting relevant job seekers with employers. Exotel’s
lead assist product has greatly benefited us, as we could scale to millions of
phone interviews quickly and efficiently while preserving privacy
Abhishek Dhasmana
Senior Product Director

Exotel's automated calls have helped in increasing our service levels and
reducing our costs since there is no need for any manual intervention.
Rajkishan
Senior Manager - Operations and Strategy

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PROUD TO BE A LEADER IN G2 CROWD





TRANSFORM THE WAY YOU ENGAGE WITH YOUR CUSTOMERS

Request a demo


PRODUCTS

 * House of AI
 * CQA
 * AI Voicebot
 * AI Chatbot
 * Contact Center
 * Cloud Contact Center Solution
 * Voice API
 * Messaging API
 * Conversational Context
 * Auto Dialer
 * IVR System
 * Video Contact Center


USE CASES

 * Marketing Campaign
 * Sales Automation Platform
 * Customer Support
 * Debt Collection


COMPARE

 * vs Genesys
 * vs Avaya
 * vs Knowlarity
 * vs Ozonetel


RESOURCES

 * Blogs
 * Ebooks
 * Case Studies
 * Videos & Podcasts
 * Events & Webinar


COMPANY

 * About Us
 * Careers
 * Press Releases
 * Support
 * Year In Review
 * Exotel for Startups
 * CSR Policy


   PRODUCTS

 * House of AI
 * CQA
 * AI Voicebot
 * AI Chatbot
 * Contact Center
 * Cloud Contact Center Solution
 * Voice API
 * Messaging API
 * Conversational Context
 * Auto Dialer
 * IVR System
 * Video Contact Center
   


   USE CASES

 * Marketing Campaign
 * Sales Automation Platform
 * Customer Support
 * Debt Collection


   COMPARE

 * vs Genesys
 * vs Avaya
 * vs Knowlarity
 * vs Ozonetel
   


   RESOURCES

 * Blogs
 * Ebooks
 * Case Studies
 * Videos & Podcasts
 * Events & Webinar
   


   COMPANY

 * About Us
 * Careers
 * Press Releases
 * Support
 * Year In Review
 * Exotel for Startups
 * CSR Policy

HOW CAN WE HELP? +91-808 8919 888

© 2024, Exotel Techcom Pvt. Ltd. All Rights Reserved

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