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SIGNING
Find answers to your eSignature signing questions.
* 765 Topics
* 2,051 Replies
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765 TOPICS
Recently Active
Most Replies Most views Newest First
M
Marie-Celine LeblancNewcomer
asked in Signing
HOW CAN A SIGNER MANAGE TO SIGN A DOCUMENT IN THE EVENT OF A "COOKIES SHOULD BE
ENABLED" ISSUE?
Hi All! We’ve got an issue with a signer who is unable to sign a document in
QES, due to a "Cookies should be enabled" error (browser = Safari). However, she
accepted cookies + tried with another browser but still remains blocked.Have you
ever encountered this problem?
00
M
37 minutes ago
A
AndyFNewcomer
asked in Signing
ISSUES WITH TWO RECIPIENTS SIGNING DOCS VIA DOCUSIGN
I have sent some documents to two clients of mine, who appear to be having
issues with them both being able to sign the docs. They tell me that when one
party successfully signs, the option for the second party to do so then
disappears & she is therefore unable to sign. Is there a client guide anywhere
with graphics to show how they can resolve this?
00
A
1 hour ago
S
svenNewcomer
asked in Signing
ONE OF TWO PEOPLE NEEDS TO SIGN, BUT NOT BOTH
I have a document that can be signed by either of two people. How do I make sure
that the evelope goes to the next step if only one of them signs?
00
S
4 hours ago
J
Jorge.ManzanoNewcomer
asked in Signing
CUSTOMER STILL RECEIVING REMINDERS AFTER THE ENVELOPE WAS VOIDED
Hi DocuSign team, Hope you can guide on this concern, an envelope was sent for 4
recipients to complete, later it was voided (two days later) three of them
completed before it was voided, the customer who did not sign the envelope still
receives reminders to complete it but how if it was voided? Could you please
advise? Thank you!
04
J
6 hours ago
N
NanaNewcomer
asked in Signing
DOCUMENT VISIBILITY TO INTERNAL & EXTERNAL FOR MULTIPLE DOCUMENTS
i have 2 documents Document X - to be signed by A, B & C (internal) Document Y -
to be signed by C (internal) & D (external) Only C is able to view Document Y as
reference to Document X because C is the signatory for both document X & Y. The
visibility check box is greyed out for document Y for signatory A & B because
they are not the signer i supposed. How can i enable them to view Document Y
even though they are not signer? Thanks.
02
N
8 hours ago
D
Dimitri RNewcomer
asked in Signing
SUSPICIOUS DOCUSIGN REQUEST EMAIL
Hello I received a docusign request that I wasnt expecting, and doesnt really
doesnt describe what it is for. The email address it came from also looks odd.
What domain do legitimate docusign requests typicaly have? The email I received
was from an email address ending in @aij.or.jp . I’ve never seen an email
address that ends in .jp, looking online it looks to be a country code for
Japan. Is there someone at Docusign that I should forward the suspicious email
to?
00
D
9 hours ago
A
AlliedHealthResearchNewcomer
asked in Signing
HOW ARRANGE FORWARDING OF ENVELOPE?
I’m sure this has been answered somewhere alread but thank you again for your
responses. I want to send an envelope with several documents to sign. I’m going
to send it to just one person (an administrator) who will then forward the
envelope onto several other people to complete with their signatures. Can you
recommend a video tutorial on how to do this? I’m having difficulty
understanding how to go about it. Many thanks for your time
02
A
11 hours ago
M
MyoNewcomer
asked in Signing
CHECKBOX BOUNDARY NOT VISIBLE IN COMPLETED DOCUMENT
I cannot see checkbox boundary in a signed/completed document. Only “X” can be
seen in the selected box. I can’t also see any option to change format in
properties. Could anyone help?
02
N
14 hours ago
M
Munish vedaNew Voice
asked in Signing
DOCUSIGN ERROR
we are facing an issue with DS, in which signatories and people set in cc are
being asked to login 2 or 3 times before they can open the document; and in some
cases, they get an error message after they login.
02
N
14 hours ago
R
reyncadNewcomer
asked in Signing
DOCUSIGN SIGNATURE
When I receive an email on a docusign form, it does not show my signature. It
just says “Docusign” in cursive. I thought that it might just be that I haven't
signed into my account. So I log in but when I open the file from my email it
still shows the docusign signature. Please advise.
02
N
14 hours ago
J
jmadden530Newcomer
asked in Signing
SHOWING COMPLETE
Doc is showing complete but it is not. Can I reopen?
02
N
14 hours ago
O
OspreyNewcomer
asked in Signing
USERS UNABLE TO SIGN AGREEMENTS UNDER OUR DOMAIN
Hello, My organization is locked out from signing 3rd party documents after our
enterprise account contract expired. When logging in to sign an agreement, they
are met with a SAML SSO login error or if they attempt to create an account
under our domain they get a generic error message. (Screenshots below) We have
already deleted the Docusign Enterprise SAML App on the Azure side and removing
the TXT record from our DNS record. This was done when we originally claimed our
domain for Docusign use. After reviewing documentation, we believe our account
was never closed out correctly. We never withdrew the claim to our domain,
unchecked Prevent unmanaged signups, or unchecked required SSO login with our
Identity provider (Azure AD). Since our account is closed out we cannot login to
change these settings retroactively. Now our domain is associated with a closed
out account that cannot be logged into and docusign support has only provided
generic answers about disabling SSO and contacting IT
01
N
14 hours ago
M
MarvinNewcomer
asked in Signing
IDENTITY WALLET ON WINDOWS WITH USB SECURITY ONLY (NO PIN, NO FACE RECOGNITION)
I can use passkey for DocuSign login with PIN or face recognition. But when I
try to save my ID Wallet with passkey it gives only one option: USB security
key. (No pin, no face recognition) My console shows this warning:
“publicKey.pubKeyCredParams is missing at least one of the default algorithm
identifiers: ES256 and RS256. This can result in registration failures on
incompatible authenticators. See
https://chromium.googlesource.com/chromium/src/+/main/content/browser/webauth/pub_key_cred_params.md
for details” And that seems to be the reason. publicKey.pubKeyCredParams for
DocuSign login defines -7 (ES256) and -257 (RS256), whereas
publicKey.pubKeyCredParams for the ID Wallet passkey defines only -7 (ES256).
That leads to Windows giving only the Security Key option for the ID Wallet
passkey. Is this intentional? I hope it is not. If it is, it should be mentioned
in the documentation.
01
N
14 hours ago
E
Ejaz AshrafNewcomer
asked in Signing
DOCUSIGN EMBEDDED REDIRECT ISSUE (NEW USERS) - HELP NEEDED!
Hi everyone, We're facing a bit of an issue with DocuSign embedded signing in
our project (uses .NET backend and Angular frontend). The issue is with how new
users are redirected after successfully signing a document for the first time.
Subsequent attempts work just fine. Here's what's happening: Expected: After
signing, new users should be redirected to our configured URL:
https://client-portal-dev.azurewebsites.net/deductions Reality: On the first
attempt only, new users are redirected to:
https://client-portal-dev.azurewebsites.net (without the "/deductions" part)
We've double-checked and our redirect URL is definitely set correctly in
DocuSign. Anyone else encountered this before? Any pointers on how to resolve
this would be much appreciated! We need to make sure new users land on the
intended URL after their first signing experience. Thanks in advance for any
help!
01
N
15 hours ago
A
Amy.BNewcomer
asked in Signing
I HAVE INPUT THE CORRECT PHONE NUMBER AND CLIENT CAN'T RECEIVE SMS
I have input the incorrect phone number for the second applicant and she can’t
continue on with the application form. Can I fix this, without having the first
applicant complete their part again? Thanks
01
20 hours ago
A
AdvocateNewcomer
asked in Signing
ADVOCATE
I want to open another account with a 2nd signature that would belong to my
husband
01
21 hours ago
P
PeteNewcomer
asked in Signing
E-SIGNATURE ERROR ON FRENCH GOV SITE
Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave
01
N
21 hours ago
V
Vlasta MikusovaNewcomer
asked in Signing
E-SIGNED DOCUMENT BEFORE SIGNING BY US
Hello, we have already received an email with .pdf contract signed by one party,
the Supplier, through a qualified DocuSign electronic signature. Is it ok to
create our new envelope with it and have two supplier electronic signatures on
the document? Note: we only need an advanced electronic signature. Thanks
01
21 hours ago
D
Devendra SaiNewcomer
asked in Signing
STORINNG DOCS
Is there anyway we cannot store the document in docusign developer account.
01
21 hours ago
S
skbelal786Newcomer
asked in Signing
INCREASE/SUPPRESS SIGNING LINK EXPIRY
What is the best way to increase the signing link expiration time(48 hrs/5
click)in remote signing option? Or is there a way the signing link will not
expire for the recipient signer? Thanks! Belal
04
A
1 day ago
J
jhurley56Newcomer
asked in Signing
SIGNING VS. APPROVING
My role is to review and approve all documents and forward to president with
recommendation for signature. I cannot tell whether my attempt to approve will
result in me unintentionally signing the document. Docusign seems based on
simplistic idea “Click here, and you’re all done!” The real world is more
complicated.
03
A
1 day ago
J
jerchambNewcomer
asked in Signing
SAVING PROGRESS
Is it possible to set the document to save a signer’s progress so they can come
back and finish it later?
02
A
1 day ago
M
MarcoNewcomer
asked in Signing
I HAVE SIGNED A SCAM EMAIL
Hi, I have signed a scam email with DocuSign, regarding a reservation of an
hotel, by Royal Visit (email: sales@royal-visit.com). Luckly I did not give any
bank information, even if (reading now better the document) it says so. What can
I do?
02
C
1 day ago
G
GizmoNewcomer
asked in Signing
NOTICES
Signer keeps receiving notices to sign even after document has been signed by
all parties
02
C
1 day ago
M
MoniNewcomer
asked in Signing
ANY HELP WITH THIS? I CAN'T SIGN THE DOCUMENT
02
C
1 day ago
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