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Guide, Feedback, and Issue Reporting

2023 Gartner® Market Guide for Retail Store Inventory Management Applications
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 * Expert Q&A: Stacey Connors, InDro Robotics


EXPERT Q&A: STACEY CONNORS, INDRO ROBOTICS

04.09.2024

We sat down with Stacey Connors, Head of Strategic Innovations at InDro
Robotics, to talk inventory accuracy, warehouse labor retention and their new
AMR-tethered drone. She shares best practices for cycle counting and the key to
maximizing ROI from robotic automation.




1. HOW LONG HAVE YOU BEEN WORKING IN SUPPLY CHAIN, AND WHAT DREW YOU TO THE
FIELD?

Following post-secondary with a student loan in my mind, I worked with a
headhunter who connected me to a magnetic leader at one of the largest global
supply chain companies. Without any deep understanding of the industry, I
decided to give it a try solely because of the incredible leaders at the
company. It can often take someone far ahead of you to see something inside
yourself that you didn’t know was there. This leader recognized that my energy
and attitude would thrive in this environment. Fast forward 15 years in the
industry, there have been two constants that kept me engaged: first, the
complexity of the problems we’re solving for organizations, and second, the
high-quality leaders I am able to work alongside each and every day.




2. WHAT ARE SOME OF THE CHALLENGES THAT WAREHOUSES ARE FACING CUSTOMERS AROUND
CYCLE COUNTING AND INVENTORY ACCURACY AS A WHOLE?

Warehouses are dealing with the high labor costs associated with completing
manual cycle counts as well as the impact on inventory accuracy with limited
count coverage and human error. In turn, a lack of confidence in inventory
records limits the utilization of the data to drive strategic business insights.

And to be honest, cycle counting is a mundane job, so labor attrition is another
issue. There’s also the challenge of equipment availability, as forklifts are
required to physically count upper-level racking.

For 3PLs specifically, SLAs around inventory accuracy and the frequency of
physical counts bear significant operational costs to maintain. In order to
ensure communication and visibility of 99.9% accuracy to their clients, a
shocking number of labor hours each month are designated to manual counts. For
example, a 1.2M sq ft facility with monthly counts of 29,000 bin locations
across three eight-hour shifts.




3. IDEALLY, HOW OFTEN SHOULD A LARGE WAREHOUSE CONDUCT CYCLE COUNTING IN THE
SAME AREA/FOR THE SAME SKUS?

To position for profitable and sustainable growth, inventory accuracy is
paramount. Organizations are recognizing the power of live and accurate
inventory data to drive complex business changes. The data is needed to open
additional revenue streams, optimize the square footage of facilities and
maintain healthy operational margins.

Every organization wants complete confidence in inventory counts daily, but few
can financially justify the labor costs associated. With CAPTIS, a single device
can autonomously cover a full 1M sq ft warehouse, empowering organizations with
the desired confidence in inventory.




4. WHAT ARE THE BENEFITS OF AUTOMATING CYCLE COUNTING IN A WAREHOUSE THAT
TYPICALLY RELIES ON YEARLY OR QUARTERLY FULL INVENTORY AUDITS?

Big picture, organizations can unlock opportunities in new revenue streams
through participating in connected inventories, as well as utilize the daily
inventory data to develop predictive insights with AI.  

Not only are there big picture benefits but immediate positive impacts on
operational margin.  CAPTIS provides a payback on day one with improved accuracy
and complete elimination of labor associated with cycle counting.  

Long term, CAPTIS provides the valuable data needed to position a company for
future growth.




5. WHY IS ROBOTICS, PARTICULARLY THIS TECHNOLOGY WITH AN AMR TETHERING A DRONE,
A GOOD FIT FOR CYCLE COUNTING? 

Most Fortune 500 companies explored cycle counting by drone a few years back,
concluding that the drone-only technology provided a limited run time of 15-20
minutes, resulting in an unjustifiable payback. CAPTIS, the autonomous mobile
robot (AMR) tethered drone solves these limitations, offering 5+ hrs of run
time, maximizing coverage with a single device.

Additionally, this AMR-based technology provides greater stability and
reliability for autonomy, charging, and lifespan.




6. TECHCRUNCH RECENTLY COVERED CAPTIS AND HOW IT CAN HELP COMPANIES STRUGGLING
WITH INVENTORY COUNTS. HOW DOES THAT ULTIMATELY IMPROVE BOTH ACCURACY AND LABOR
RETENTION? WHAT ROLE DOES GREYMATTER PLAY?

Cycle counting is a tough task for humans – it requires careful attention to
detail and it’s extremely repetitive. CAPTIS addresses both issues,
demonstrating how automation can be used to improve work environments and
processes at the same time. 

GreyMatter is a game-changer in optimizing a single bot for any size facility –
no matter how large. The intelligence behind the software enhances the routing
of bots like CAPTIS so customers can get the most out of them.

Without GreyMatter, a single device can still be scheduled for regular mapped
counts, but with this driving engine, the device can also be triggered for
actions like exception resolution, auditing putaways, auditing inbound pallets,
auditing high-turn SKUs, and running client-requested counts for specific SKUs
or products.  

Additionally, GreyMatter stores the images CAPTIS takes of each location and
makes them available for centralized exception management, further reducing the
manual functions associated with inventory reconciliation. 



RELATED READ: What is Results-Driven Robotics?




7. WE HAD THE PLEASURE OF YOUR COMPANY IN OUR MODEX BOOTH. CAN YOU SHARE A BIT
ABOUT YOUR EXPERIENCE AT THE SHOW AND AS A POTENTIAL MEMBER OF OUR CERTIFIED
RANGER NETWORK?

Partnering with GreyOrange at Modex was nothing short of powerful. It was
immediately obvious that they are an integral partner to most of the Fortune 100
organizations, demonstrating a deep understanding of their operations and needs.

The conversations with their clients exemplified the true flexibility of their
software as a wide variety of workflow scenarios were being addressed.

The GreyOrange team members and their clients immediately recognized the impact
CAPTIS would have on operational margin, understanding firsthand the challenges
and costs related to inventory accuracy.

GreyMatter solves a critical piece of the puzzle for both the client and
warehouse robotic providers like Cypher Robotics – the software takes any
advanced automation and optimizes the technology, significantly increasing the
ROI a customer will experience from their investment in any autonomous robotics
solution.


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