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Compass Financial Federal Credit Union
 * Home
 * FAQs
 * Visit CFFCU

Compass Financial Federal Credit Union
 * Home
   
 * FAQs
   
 * Visit CFFCU
   
 * More
   
    * Home
    * FAQs
    * Visit CFFCU





IDSAFECHOICE

Compass Financial FCU has partnered with NXG Strategies – a leader in identity
theft remediation and data breach response - to provide IDSafeChoice to meet
your identity security needs.

This concierge-like program provides an end-to-end solution to help you plan for
and recover from the effects of identity theft.  No matter how it occurs, our
professionals will be there for you and your family members, standing by to go
to work for you to address the ever-increasing risks  associated with data
breach and identity theft.


THERE'S ONLY ONE YOU. LET'S KEEP IT THAT WAY!

 

If you suspect that you have been a victim of identity theft:

Call Compass Financial FCU at 888-367-8656.

Hours of Operation:

Monday, Tuesday, Thursday, & Friday, 9:00 AM - 5:00 PM ET

Wednesday 10:00 AM - 5:00 PM ET


FULLY MANAGED IDENTITY THEFT RECOVERY

If you become a victim or suspect you might be a victim of identity theft for
any reason, we are here to help. Professional, dedicated Recovery Advocates are
standing by and depending on your identity fraud incident, will be prepared to:

 * Perform research to determine the extent of the problem, including a review
   of your credit report

 * Provide instruction for the placement of fraud alerts and credit freezes with
   the three major credit bureaus

 * Write letters and make calls on your behalf to dispute fraudulent information

 * Coordinate with government agencies, financial institutions, creditors, and
   others to resolve incidents

 * Create and then maintain a case file to assist law enforcement in the
   prosecution of the perpetrators

 * Request the removal of fraudulent records to assist in recovering your
   identity to pre-theft status

This service covers all types of identity theft, even if it is not related to
your account with us. This service is available to all persons named on your
account and extends to three generations of your family members. Family members
include you, your spouse or domestic partner, your dependents with the same
permanent address, any IRS-qualified dependents, and your parents (mother or
father) with the same permanent address, or who are registered in a senior
assisted living facility, nursing home, or hospice. Services continue up to 12
months after death for all family members.

Lost Document Replacement - If you have an important document that has been
lost, stolen or destroyed as a result of an identity theft incident or
information compromise, a professional Recovery Advocate will work with you to
replace your missing documents, including credit or debit cards, birth
certificate, passport, professional licenses, driver’s license, etc. Your
Recovery Advocate also will work with you to contact creditors, cancel the
compromised information, and obtain replacement documents.





IDENTITY THEFT EXPENSE REIMBURSEMENT INSURANCE – UP TO $10,000

Identity Theft Expense Reimbursement Insurance is available to cover out of
pocket expenses incurred during the identity recovery process up to a maximum of
$10,000*.   Examples of covered expenses include attorneys’ fees, costs of
additional credit reports, long distance telephone calls, postage and handling
fees, fees for notarizing affidavits, and document and filing fees for grants or
credit applications rejected as a result of a stolen identity event. Lost wages
due to time off from work are also covered up to $500 per week for up to four
weeks.

View your Identity Theft Expense Reimbursement Insurance Evidence of Coverage.

Obtain a copy of the specific Evidence of Coverage with your Program Sponsor.



ID Theft Recovery ServicesWith more than 30 different types of identity fraud
reported to the Federal Trade Commission, you may be affected in ways you have
not considered. With ID Theft Recovery Services, you are covered for both
financial and non-financial identity theft.  As a member of Compass Financial
FCU, you are covered with Fully Managed Identity Recovery (3G Family Coverage). 
Learn more about this important benefit by accessing the Frequently Asked
Questions.



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