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https://www.tylenol.com/products/smartcheck-otoscope/faqs#telemedicine
Effective URL:
https://www.tylenol.com/products/smartcheck-otoscope/faqs
Submission: On April 10 via manual (April 10th 2024, 3:49:49 pm UTC) from US — Scanned from DE

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Products•Smart Device•SmartCheck® Digital Ear Scope From Children’s TYLENOL®

SMARTCHECK® FREQUENTLY ASKED QUESTIONS

IS THE SMARTCHECK® RIGHT FOR MY FAMILY?

Can the SmartCheck® device be used on people of all ages?

The device can be used to record the eardrums of adults and children ages 6
months and older.

If your child is between the ages of 6 and 12 months, please consult with your
child’s healthcare provider before using the device. They will be able to tell
you if the device is right for your child. They may also recommend that you
first try the device under their supervision in their office.

Why can’t I use SmartCheck® on children younger than 6 months old?

It can be difficult to safely locate the eardrum in children younger than 6
months old. They often have a more difficult time staying still and their ear
canals may be curved.

For these and other reasons, SmartCheck® should not be used on children who are
younger than 6 months.

Who can use the SmartCheck® device to record an eardrum?

The SmartCheck® device should only be operated by adults 18 and older who have
steady hands and the ability to understand and follow the directions to use the
device.

Do not use the SmartCheck® device on yourself.

Do not use the SmartCheck® device if you have hand or arm dexterity or
steadiness issues (e.g., shakiness due to Parkinson’s disease, multiple
sclerosis, stroke, etc.).

Do not use the SmartCheck® device if you have any cognitive impairment that may
prevent you from using the device properly.

For more information, review the Instructions for Use that comes with the
device.

What are the signs I should be looking for to tell if it's not safe to use
SmartCheck® on my child's ear?

Before using the SmartCheck® device, confirm your child’s ear does not have:

BLOCKAGES

CRUSTING

EAR CANAL SWELLING

FLUID OR DISCHARGE

FOREIGN OBJECTS

EXCESS EAR WAX

EAR TUBES

If you’re still unsure whether it’s safe to use the device on your child, please
talk to a healthcare provider.

My child has ear tubes. Can I use this device?

No, you cannot use SmartCheck® if your child has ear tubes. The device can cause
discomfort or injury if the specula tip comes in contact with the tubes.

My child has had ear surgery. Should I use this device?

You should not use the SmartCheck® device if your child has had ear surgery.
Contact your child’s healthcare provider to discuss when it may be safe to use
the device.

My child has a tough time sitting still. Can I use this device?

While the device is in your child’s ear, they will need to remain still. Sudden
movement by your child or the device operator could result in injury to the ear.

The in-app tutorials will demonstrate appropriate positions for your child based
on their age. If they have trouble sitting still, see the Troubleshooting video
for other positions that may be helpful for your child.

Some parents find it helpful to distract their child with their favorite TV
show, book, or toy.

Do not use the SmartCheck® device if your child is moving excessively or can’t
sit still. Contact your healthcare provider to assess your child’s ear if they
continue to have trouble sitting still.

Can I use SmartCheck® on my pet?

No, you cannot use the device on your pet. It is designed for use on human ears
only.

Can I use my Health Savings Account or Flexible Spending Account to pay for the
SmartCheck® device?

The SmartCheck® device is an eligible healthcare expense* that can be purchased
using money from your Health Savings Account (HSA) or Flexible Spending Account
(FSA).

* Product eligibility may vary by plan. Check with your benefits administrator
before buying to determine which expenses are eligible.

How do I know if my healthcare provider will accept a SmartCheck® recording?

Share this information sheet with them. It helps explain to healthcare providers
how SmartCheck® works.

Is SmartCheck® a substitute for visiting a healthcare provider’s office?

Sending a SmartCheck® recording to your healthcare provider or a telemedicine
provider is intended to assist them in providing a remote ear infection
diagnosis. Based on what they see in the recording, what happens after a
healthcare professional reviews your recordings may vary.

ABOUT THE SMARTCHECK® DEVICE

How does the SmartCheck® Digital Ear Scope from Children’s TYLENOL® work?

The SmartCheck® device works a lot like your healthcare provider’s otoscope, the
device used to look inside the ears.

Like a traditional otoscope, SmartCheck® has multiple lenses and a built-in
light that work together to create a magnified view of the eardrum. It also uses
the same type of specula tips – the piece inserted into the ear – that’s
commonly used by healthcare providers in their offices.

Just use the SmartCheck® in-app guide to properly align the device over your
smartphone’s main camera to capture high-quality eardrum recordings.

You can then share the recordings with a healthcare provider, who can use them
to check for ear infections, all without leaving home.

What kind of smartphone do I need to use the SmartCheck® device?

The SmartCheck® device is compatible with most Apple® iPhone® models. See the
complete list for more details.

Why do I need to remove the case from my phone to use the device?

The SmartCheck® device needs to fit snugly over your phone’s camera. This will
block out all external light and help ensure a clear view of the eardrum is
captured for your healthcare provider to review.

Removing any cases and attachments from your phone allows you to properly attach
and align the device.

How do I know which SmartCheck® position (up or down) is correct for my phone?

Align SmartCheck® with your camera. The SmartCheck® lens must be level with, or
slightly below your main camera. If the SmartCheck® lens is below the main
camera, you need to move the SmartCheck® device to the “up” position.

The default SmartCheck® position is “down”. Slide the device into the “up”
position by firmly pulling on the top of the device body, while supporting the
bottom of it. You should hear it click into place.

How do I keep the device aligned while attaching it to my phone?

It helps to slightly tighten the attachment knob so the device stays in place
but can still be moved to correctly align it.

Once you’ve aligned the device and can see a full circle, pinch the phone and
device together by placing your thumb on the alignment feature and your other
fingers on the body of the device (near the specula tip). This will help hold it
in place while you tighten the attachment knob with your other hand. If the
image inside the full circle is blurry, that’s okay. The most important part is
that you can see a full circle.

How long will the device’s battery last?

The 1 alkaline AAA battery can power the device’s built-in LED light for about 4
hours. Each exam should only take a few minutes, so you should get multiple uses
from the device before you need to replace the battery. Just be sure to turn off
the light after each use.

It’s time to replace the battery when the light starts blinking when it’s turned
on.

What does it mean if the LED light is blinking when I turn on the device?

If the light is blinking, or does not turn on, it’s time to change the battery.
Refer to the Instructions for Use for how to change the battery.

The light on my device isn’t working. What should I do?

If the built-in LED light isn’t working, please change the device’s battery.
You’ll need 1 alkaline AAA battery.

How do I replace the battery in the device?

First, make sure no small children are around, as this process involves small
parts that could be choking hazards. Then:

1. Ensure the light button is in the OFF position.
2. Using a small #000 Phillips-head screwdriver, loosen the side screw. For
safety, the screw will not come all the way out. Please read the
Instructions for Use for more information.
3. Grip the sides of the battery door and gently tilt it toward the button to
release the screw. Then lift straight up to remove the door from the device.

4. Remove the old AAA battery and dispose of it properly.
5. Install a new AAA battery by inserting the positive end in first. Follow the
markings in the battery compartment.
6. Immediately replace battery door and tighten the side screw.

Can I use a lithium ion or rechargeable AAA battery in my device?

The SmartCheck® device can only be powered by a standard AAA alkaline battery.
Do not use other types of batteries in your SmartCheck® device.

Can I use a bleach or antibacterial wipe to clean my SmartCheck® device?

If the device needs to be cleaned, use a dry, non-scratching, lint-free
microfiber cloth, dampened with 70% isopropyl alcohol. Cleaning with any other
method may damage the device.

What should I do if the SmartCheck® device gets wet?

If the device gets wet, do not use it. Immediately place the device on a dry
surface. Allow it to dry completely before attempting to use again. Always check
the device for damage before using it.

What do I do if the SmartCheck® device does not fit over the camera on my phone?
If you purchased a SmartCheck® device before November 2023 and the device does
not fit over the camera on your new phone, please contact the Consumer Care
Center to discuss what options are available.

ABOUT THE SPECULA TIPS

Which specula tip should I use?

The SmartCheck® device comes with 12 single-use specula tips:

* 6 pediatric tips (2.7 mm)
* 6 child/adult tips (4.2 mm)

Choose the largest specula tip that can comfortably be inserted into your
child’s ear.

The thinner, pediatric tip is recommended for children 6 months to 2.5 years.
The wider, child/adult tip is recommended for people ages 2.5 years and older.

For more information, please see the Instructions for Use.

Can I reuse the specula tips? And where can I buy more?

No, the specula tips are not reusable. For safety and sanitary purposes, you
should safely throw away the used specula tip after each recording session.

To purchase more of the single-use Welch-Allyn specula tips, you can search
online for the size of tips you need:

* Pediatric (2.7 mm): Welch Allyn Universal KleenSpec® Single-Use Specula
Pediatric 2.75 mm Part Code: 52432-U
* Child/Adult (4.2 mm): Welch Allyn Universal KleenSpec® Single-Use Specula
Adult 4.25 mm Part Code: 52434-U

KleenSpec® is a registered trademark of Welch Allyn, Inc.

How do I clean the specula tips?

Do not clean the specula tips. They are single-use disposable specula tips.
Immediately dispose of them after finishing your eardrum recordings.

I’m having trouble attaching the specula tip. What should I do?

Attach the specula tip to the device by pressing in and firmly twisting
clockwise. The specula tip will be firmly attached once the notches on the
specula tip line up with the notches on the device.

ABOUT THE SMARTCHECK® APP

Do I need to download the SmartCheck® app?

Yes, you must download the SmartCheck® app to your phone to capture, save, and
review eardrum recordings taken using the SmartCheck® device.

The app will help you properly attach the device to your phone and align the
device to your phone’s main camera. The free app* also has an Eardrum Finder
feature that helps you find your child’s eardrum.

See the SmartCheck® app in the App Store (Apple®) or Google Play (Android®) for
operating system requirements.

*App is free to download; data and message rates may apply

How does the SmartCheck® app help me take eardrum recordings?

The SmartCheck® app features a step-by-step guide that helps you take an eardrum
recording. You’ll follow the guide each time you use the SmartCheck® device.

The guide takes you through the process of attaching and aligning the device to
your phone’s main camera, attaching the specula tip, turning on the light,
properly positioning your child, finding the eardrum, and capturing an eardrum
recording.

The app’s Eardrum Finder feature is also what allows SmartCheck® users to guide
the device into the ear canal and toward the eardrum.

Why do I have to create an account?

Creating an account in the SmartCheck® app allows you to securely save and
review your eardrum recordings. To get started, you’ll need to provide your name
and email address and create a password

Why do I need to create patient profiles for my family members?

When sharing your recordings with a healthcare provider, the name and birthdate
you enter for each profile will be added to the video file. This allows
providers to know whose eardrum recording they’re reviewing to ensure they
provide the correct recommendations and/or prescriptions.

Creating profiles for each family member on whom you plan to use the SmartCheck®
device also lets you conveniently save and review their eardrum recording
history, without confusing whose recording is whose.

Is my personal and health information secure?

We seek to use reasonable measures designed to protect personal information
under our control. This includes your account information and the health and
personal information (i.e., gender, birthdate, height, weight, etc.) associated
with your patient profiles.

It’s important to note that when you share your eardrum recordings via email,
text, or telemedicine app, they are no longer subject to the SmartCheck® Privacy
Policy and are handled in accordance with the privacy and security practices of
the platform used to transmit the recordings. You should review the Privacy
Policy and Terms of Use for any mechanism you select to transmit the recordings.
For more information concerning SmartCheck®, please review the SmartCheck®
Privacy Policy and Terms of Use.

Why do I have to watch the how-to videos?

An otoscope is a tool a healthcare provider uses. We want to help ensure you can
properly use it at home. The videos include basic safety measures on how to use
the device and prevent injury.

When I try to capture a recording, the app is displaying the message “Eardrum
not found.” What’s going on?

The SmartCheck® app may display this message for several reasons. Here are a few
potential causes and what you can do before trying to capture another eardrum
recording.

* The light was not turned on. Be sure to push the button on the side of the
device to turn the light on. It must be on to take a recording.
* The light is not working. You’ll need to change the battery in the device.
Please follow the Instructions for Use or read the FAQ on this topic.
* Your device is not aligned properly. Exit out of the current recording and
restart from the child’s profile page. This will take you back to the
alignment screen to help ensure you can see a full circle when the alignment
is correct.
* The video image is partially blocked. Double check that the specula tip is
correctly attached and that there’s no debris or damage to the tip or device
lens.
* The app is unresponsive. Try closing the app and restarting it.
* You were unable to guide the specula tip to the eardrum. Remove the device
from the child’s ear and try again. You may also want to review the
appropriate how-to video for your child’s age to ensure you’re using the
device correctly. It’s also recommended that you practice on an adult to get
more comfortable using the device.

If you continue to be unable to capture an eardrum recording, please contact a
healthcare professional.

How do I ensure that my recordings are transferred when upgrading to a
compatible phone?

When you upgrade your phone, you'll be prompted to choose how you'd like to
transfer apps and data to your new phone. All your data associated with the
SmartCheck® app, including the recordings in Patient History, can be
transferred.

Before transferring data, run a manual backup to ensure your most recent
recordings are included in the data transfer.

For additional details, follow the instructions from your cell phone provider or
manufacturer for transferring data.

TAKING A RECORDING

How do I use SmartCheck® to take an eardrum recording?
1. Watch the tutorials. These videos will show you how to correctly attach the
device to your phone and capture a recording of your child’s eardrum. The
first time you use the app, the tutorials will guide you through the entire
process. You can also find them in the app or on our website.
2. Follow the app’s step-by-step instructions to take a recording. The app will
guide you every step of the way as you use SmartCheck® to locate the eardrum
and save your recording.

Be sure to read the Instructions for Use that come with the device for more
information on how to use it.

How do I introduce SmartCheck® to my child?

Some children may be nervous when experiencing SmartCheck® for the first time.
Practice using SmartCheck® with your child when they feel healthy. You can help
them feel more confident by showing them how SmartCheck® works. Talk through
each step as you take a practice recording. Give your child time to ask
questions. If they’re interested, show them their recording at the end.

When I review the eardrum recording, what should I be looking for?

Be sure you have clearly captured the entire eardrum in the recording. Here is
an example image. You can see an Example Eardrum Recording video within the app.

Do I have to record both ears?

It’s recommended you record both ears, just like your healthcare provider would.
Even if only one ear seems to be causing your child pain, most healthcare
providers will look in both ears to assess your child’s health.

I’m having trouble finding the eardrum when trying to record. What should I do?

Don't be discouraged if you can't find your child’s eardrum at first. The more
you use SmartCheck®, the easier it can get. To become more comfortable using the
device, you may want to practice recording on another adult.

Keep in mind that most ear canals are slightly curved, so you’ll need to help
straighten it. Using your free hand, firmly pull the top of the ear up and back
(for ages 1 year and up) or back and down (for ages 6 to 12 months). You will
need to hold the ear in this position until the recording is complete. You may
also need to angle the specula tip slightly toward the person’s nose to follow
the curve of the ear canal.

If you’re still having trouble locating the eardrum, stop using SmartCheck® and
contact your healthcare provider.

What should I do if the Eardrum Finder arrow disappears during a recording?

If the Eardrum Finder arrow disappears during a recording, try gently pointing
the specula tip in slightly different directions until it reappears.

Still not seeing the arrow? Stop using the device, gently remove it from the
ear, and restart the SmartCheck® app before trying again.

SmartCheck®’s Eardrum Finder arrow helps you locate your child’s eardrum. In the
unlikely event that the Eardrum Finder arrow doesn’t appear, remove the
SmartCheck® device from your child’s ear, restart the app, and try again.

I’m getting a message that says I don’t have enough memory to take an eardrum
recording. What should I do?

To capture an eardrum recording, you need to have at least 120 MB of free space
on your phone.

Go to your phone’s storage information and check to see how much free space is
available.

To free up some of your phone’s memory, try deleting apps you no longer use or
unnecessary files, such as photos and videos you have saved elsewhere.

How should I hold my phone when taking a recording?

There are many ways to hold your phone while taking an eardrum recording. Just
be sure you have a clear view of the phone screen as you guide the specula tip
toward the eardrum.

If your hand blocks the screen, try flipping your phone upside down. For
examples of ways to hold the phone, please watch the Troubleshooting video.

What positions should I use to help my child keep still while taking a
recording?

It’s important that your child does not make any sudden movements during an
eardrum recording. Some children – especially those who may have an ear
infection – can have a tough time sitting still.

We recommend having a second adult help position your child. This can help your
child hold still and can offer comfort. Try the following positions to find the
one that works best for your child:

1. Have a second adult sit next to your child while holding your child’s head
against the front of their shoulder.
2. Have your child lie down across another adult’s lap with your child’s head
turned to the side.
3. Have a second adult hold your child against their chest with your child’s
head turned to the side. The second adult should hold your child still by
placing one hand on their back and one hand on the back of their head.
4. For babies 6 to 12 months, try swaddling them and lying them on a soft, firm
surface, like a carpeted floor. Have a second adult help hold your baby
still while tilting their head to the side.
5. For children who are a bit older, try involving them in the process. Talk
about how the device works and compare it to the otoscope used in your
healthcare provider’s office. You can even demonstrate an exam on another
adult or older child.

Distracting your child with their favorite book, TV show, or toy can help no
matter which position you choose.

If you’re unable to keep your child still in any of these positions, do not use
the SmartCheck® device. Contact your healthcare provider to assess your child’s
ear health.

Watch the Troubleshooting video to see examples of the different positions you
can use to help your child hold still during a recording.

Why should I review my recording before sharing with a healthcare provider?

You should review your recording to ensure that you’ve clearly captured the
entire eardrum, so your healthcare provider has enough information to assess
your child’s health.

What should I do if the video looks dark?

If the video suddenly looks dark while you’re taking an eardrum recording, stop
and slowly remove the device from the ear.

Check to make sure the light is turned on. You can do this by pointing it
toward your hand and looking for a small circle of light. If the light does
not work, change the battery by following the directions in the Instructions for
Use.

If the light is on and the image is still dark, check the following items:

1. Ensure your phone screen brightness is turned all the way up.
2. Check your camera lens to see if it’s clean.
3. Make sure your SmartCheck® lens is clean. If the lens is dirty, follow the
cleaning instructions in the Instructions for Use.
4. Your SmartCheck® device may not be in the correct position to line up with
your phone’s main camera. To change between the phone clamp’s 2
positions, press or pull firmly on the device body until you hear it click
into place. Please see the FAQ on this topic for more information on how to
adjust the position of your SmartCheck® device.
5. Confirm that your SmartCheck® device is properly aligned over your phone’s
main camera.

How do I make sure the video on my phone appears as a full circle?

If the video on your phone is not a complete circle, your SmartCheck® device may
not be properly aligned. Use the red indicator in the app to help you properly
position the device over the camera lens. Align the arrows on the device’s
Alignment Feature with the white, vertical line in the app. You know you have
the correct alignment when the visible area in the middle of the screen is a
complete circle. If the image in the circle is blurry, that’s okay.

You may also need to check the specula tip. If you find debris, throw the
specula tip away and attach a new one. If you see any irregularities, please
contact our Customer Care Center at 800-458-1635.

The video is blurry. What do I do?

If the image on your phone is blurry, stop using SmartCheck® and slowly
remove the device from the ear. Next, thoroughly check the entire device for
damage. DO NOT use if the device is damaged and contact our Customer Care Center
at 800-458-1635.

If you don’t see any damage, try cleaning your device and your phone’s camera
lens. To clean your SmartCheck® device, follow the cleaning
instructions found in the Instructions for Use. If your phone camera lens needs
cleaning, follow the manufacturer’s guidance.

If the video is still blurry, your SmartCheck® device may have damage that isn’t
visible. First, contact your healthcare provider to assess your child’s ear
health. Then, contact TYLENOL® with concerns about your SmartCheck® device.

SHARING MY RECORDINGS

How do I share eardrum recordings with my child’s healthcare provider via email?

Step 1

Ask your healthcare provider if they’re able to accept your eardrum recordings
through email.

If your healthcare provider doesn’t accept email, ask if you can send your
recordings via a patient portal or other digital messenger service.

Step 2

Ask your healthcare provider for an email address or phone number to which you
can send your recordings. Find out if there are file size limitations.

Step 3

Within your child’s profile in the SmartCheck® app, choose the recordings you’d
like to send. Below the recordings, you’ll see sharing options.

Tap the SHARE WITH YOUR HEALTHCARE PROVIDER icon.

Step 4

On the next screen, select SHARE VIDEOS. This will open your phone’s share
options.

Step 5

To share your recordings via email, select an Email app option. Any notes
associated with your recordings will also be sent when sharing via email.

Note: When sharing your recordings with a healthcare provider, the name and
birthdate you enter for each profile will also be added to the file. This allows
your healthcare provider to know whose eardrum recording they’re reviewing.

It’s important to note that when you share your eardrum recordings via email,
patient portal, telemedicine app, or any digital messenger service, they are no
longer subject to the SmartCheck® Privacy Policy and are handled in accordance
with the privacy and security practices of the email service used to transmit
the recordings. You should review the Privacy Policy and Terms of Use for any
mechanism you select to transmit the recordings. For more information concerning
SmartCheck®, please review the SmartCheck® Privacy Policy and Terms of Use.

Please note data and message rates may apply when sharing recordings.

How do I share eardrum recordings with my child’s healthcare provider via a
patient portal?

Step 1

Ask your healthcare provider if they’re able to accept your recordings via a
patient portal. Find out if the portal allows you to upload video or image
files. If they accept both, always choose to upload a video file.

If your healthcare provider doesn’t accept videos or images through a patient
portal, ask if you can send your recordings via email, or other digital
messenger services.

Step 2

Within your child’s profile in the SmartCheck® app, choose the recording you’d
like to send. Below the recording, you’ll see sharing options.

Tap the SHARE WITH YOUR HEALTHCARE PROVIDER icon.

Step 3

On the next screen, choose whether you’d like to share video(s) or images with
your provider. Remember, if they accept video, always choose to send a video
file.

Step 4

Select Save Video (for videos) or Add Photos (for photos) to save the recordings
to your device. In addition to your recordings, a file that explains SmartCheck®
to your healthcare provider will be added to your local phone storage.

Step 5

Use your phone to sign in to the patient portal. You can upload your recordings
directly from your phone to the patient portal. If you use another device (i.e.,
a desktop computer) to access the portal, email the recordings to yourself. Save
them on that device and upload the files from there. Be sure to include the
extra image file that explains SmartCheck® to your healthcare provider.

Please note data and message rates may apply when sharing recordings.

How do I share eardrum recordings with my child’s healthcare provider through
other digital messenger services (e.g., WhatsApp®, Nearby Share)?

Step 1

Ask your healthcare provider if they’re able to accept your eardrum recordings
through other digital messenger services. Find out which specific ones they use
for patient communication.

If your healthcare provider doesn’t accept communication through other digital
messenger services, ask if you can send your recordings via email, or a patient
portal.

Step 2

Ask your healthcare provider for an email address, phone number, or username to
which you can send your recordings. Find out if there are file size limitations.

Step 3

Within your child’s profile in the SmartCheck® app, choose the recordings you’d
like to send. Below the recording, you’ll see sharing options.

Tap the SHARE WITH YOUR HEALTHCARE PROVIDER icon.

Step 4

On the next screen, select SHARE VIDEOS. This will open your phone’s share
options.

Step 5

To share your recordings via a digital messenger service, select the icon for
that app. Any notes associated with your recordings will also be sent when
sharing via a digital messenger service.

Please note data and message rates may apply when sharing recordings.

WhatsApp® is a registered trademark of WhatsApp Inc.

What do I do if my healthcare provider won’t or can’t accept my eardrum video(s)
or images?

If your healthcare provider will not or cannot accept your eardrum recordings,
you have the option to share your recordings with a telemedicine provider.

What images can I send to my healthcare provider?

If your healthcare provider is unable or unwilling to receive a video recording
of your child’s eardrum, it is possible to send them images. The images are sent
to a healthcare provider in the form of a proof sheet, which contains multiple
image frames that are selected from the video recording. Your healthcare
provider can use these images to help them make a diagnosis. Be sure to inform
your provider that you’re able to share the entire video if they wish to see
more detail.

What should I expect after a healthcare provider has reviewed my eardrum
recording?

Based on what they see in the recording, what happens after a healthcare
professional reviews your recordings may vary. The provider may request to see
you in their office, refer you to another in-person office, or they may be able
to make a diagnosis based on the recording. If your child is diagnosed with an
ear infection, the healthcare provider will share next steps, which may include
watching the ear and waiting to see if it gets better, prescribing antibiotics,
and/or recommending over-the-counter medication.

TELEMEDICINE

What is an online – or telemedicine – healthcare visit?

Virtual, or online, healthcare visits are conducted via phone or video, instead
of in-person. Your child’s healthcare provider may offer telemedicine visits.
There are also “telemedicine-only” companies that may give you access to
providers 24/7.

Providers who offer services via telemedicine are qualified healthcare
professionals and provide diagnoses and care for many kinds of illnesses and
injuries. When required, some providers can also prescribe medication after a
telemedicine appointment.

What telemedicine services are available through SmartCheck®?
While you can choose to send eardrum recordings created through SmartCheck® to
any telemedicine service, you can connect directly through the SmartCheck® app
to Amwell®. Amwell® is an independent, third-party telemedicine provider that's
available 24/7.
How do I share eardrum recordings with telemedicine providers not listed in the
app?

Step 1

Many healthcare providers (perhaps even your child’s healthcare provider)
conduct virtual appointments through telemedicine apps. First, confirm the app
you’ll be using allows you to upload video or image files.

Step 2

Within your child’s profile in the SmartCheck® app, choose the video(s) or
images you’d like to send. Below the recording, you’ll see sharing options.

Tap the SHARE WITH YOUR HEALTHCARE PROVIDER icon.

Step 3

On the next screen, choose whether you’d like to share video(s) or images with
your provider. Remember, if they accept video, always choose to send a video
file.

Step 4

Select Save Video (for video(s)) or Add Photos (for photos) to save the
recordings to your device.

Step 5

Follow the instructions from the telemedicine provider you’ll be using to upload
and share the files from your device.

Please note data and message rates may apply when sharing recordings.

Will I be charged for virtual visits with a healthcare provider?

Fees may apply for virtual visits. Before sharing your eardrum recordings, speak
with your healthcare provider about the fees you should expect.

Still have questions? Contact us.

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{* loginWidget *}

Or use your traditional account
{* #userInformationForm *} Email Address {* traditionalSignIn_emailAddress *}
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{* traditionalSignIn_signInButton *}
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{* /userInformationForm *}
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Welcome back, {* welcomeName *}!
{* loginWidget *}
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{* #userInformationForm *} {* traditionalSignIn_emailAddress *} {*
traditionalSignIn_password *}
{* traditionalSignIn_signInButton *}
{* /userInformationForm *}
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socialRegistration_gender *} {* socialRegistration_birthdate *}
Account Information
Step 2
{* socialRegistration_emailAddress *}

Will be used as your user name

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{% customQuestions %}
{% customOptin %}

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{* socialRegistration_signInButton *}
{* /socialRegistrationForm *}
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{* loginWidget *}

Or create an account by providing the information below.

All fields required, unless otherwise indicated.

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{* #registrationForm *} First Name {* traditionalRegistration_firstName *} Last
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This is what will be displayed publicly to other users when you write a review
or blog post. If you do not specify a display name, your given name will be
used.

{* traditionalRegistration_displayName *} {* traditionalRegistration_gender *}
{* traditionalRegistration_birthdate *}
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Email Address

Will be used as your user name

{* traditionalRegistration_emailAddress *} Password

Must be at least 8 characters

{* traditionalRegistration_password *} Confirm Password {*
traditionalRegistration_passwordConfirm *}
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Step 3
ZIP Code {* traditionalRegistration_zipcode *}
{% customQuestions %}
{% customOptin %}

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will be governed by our site's Privacy Policy.

{* createAccountButton *}
Already Signed Up? Log In Here!
{* /registrationForm *}
We are missing some information in your account.
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{* saveButton *} {* /requirementsPostLoginForm *}
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Looks like you have an existing account with us. We have made some changes to
our site and we need you to create a new password in order to login. Click send
to recieve an email with instructions on how to create your new password.

{* #optinUserNewPasswordForm *} {* optinUser_emailAddress *}
{* backButton *}
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Please check your email for a reset link to continue the reset process.

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{* mergeAccounts *}
Sign in to complete account merge
{* #tradAuthenticateMergeForm *} {* traditionalSignIn_emailAddress *} {*
mergePassword *}
{* backButton *}
{* traditionalSignIn_signInButton *}
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By clicking "Accept" below, you confirm that you have read, understand and
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www.tylenol.com Open in urlscan Pro 2606:4700:4400::ac40:9af7 Public Scan

Form analysis 3 forms found in the DOM

POST /products/smartcheck-otoscope/faqs

POST /products/smartcheck-otoscope/faqs

POST /products/smartcheck-otoscope/faqs

Text Content

www.tylenol.com Open in urlscan Pro
2606:4700:4400::ac40:9af7 Public Scan

Form analysis
3 forms found in the DOM