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Submission: On January 13 via api from IE — Scanned from DE
Submission: On January 13 via api from IE — Scanned from DE
Form analysis 1 forms found in the DOM
Name: surveyForm — POST
<form name="surveyForm" action="" method="post" enctype="multipart/form-data" novalidate="" data-survey-page-form="">
<div class="questions clearfix">
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742880230" data-qnumber="1" data-qdispnumber="1" data-question-id="742880230" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742880230" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 1<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What has been the change in DSO over the last 24 months (from Jan 2020 to Dec 2021)?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880230">
<input id="742880230_4886984904" aria-labelledby="742880230_4886984904_label" name="742880230" type="radio" role="radio" class="radio-button-input " value="4886984904" aria-checked="false">
<label data-sm-radio-button-label="" id="742880230_4886984904_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880230_4886984904">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 10-19% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880230">
<input id="742880230_4886984905" aria-labelledby="742880230_4886984905_label" name="742880230" type="radio" role="radio" class="radio-button-input " value="4886984905" aria-checked="false">
<label data-sm-radio-button-label="" id="742880230_4886984905_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880230_4886984905">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 20-29% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880230">
<input id="742880230_4886984906" aria-labelledby="742880230_4886984906_label" name="742880230" type="radio" role="radio" class="radio-button-input " value="4886984906" aria-checked="false">
<label data-sm-radio-button-label="" id="742880230_4886984906_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880230_4886984906">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by over 30% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880230">
<input id="742880230_4886984907" aria-labelledby="742880230_4886984907_label" name="742880230" type="radio" role="radio" class="radio-button-input " value="4886984907" aria-checked="false">
<label data-sm-radio-button-label="" id="742880230_4886984907_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880230_4886984907">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by 10-19% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880230">
<input id="742880230_4886984908" aria-labelledby="742880230_4886984908_label" name="742880230" type="radio" role="radio" class="radio-button-input " value="4886984908" aria-checked="false">
<label data-sm-radio-button-label="" id="742880230_4886984908_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880230_4886984908">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by 20-29% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880230">
<input id="742880230_4886984909" aria-labelledby="742880230_4886984909_label" name="742880230" type="radio" role="radio" class="radio-button-input " value="4886984909" aria-checked="false">
<label data-sm-radio-button-label="" id="742880230_4886984909_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880230_4886984909">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by over 30% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742880448" data-qnumber="2" data-qdispnumber="2" data-question-id="742880448" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742880448" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 2<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What has been the change in Percentage Current AR over the last 24 months (from Jan 2020 to Dec 2021)?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880448">
<input id="742880448_4886986172" aria-labelledby="742880448_4886986172_label" name="742880448" type="radio" role="radio" class="radio-button-input " value="4886986172" aria-checked="false">
<label data-sm-radio-button-label="" id="742880448_4886986172_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880448_4886986172">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 10-19% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880448">
<input id="742880448_4886986173" aria-labelledby="742880448_4886986173_label" name="742880448" type="radio" role="radio" class="radio-button-input " value="4886986173" aria-checked="false">
<label data-sm-radio-button-label="" id="742880448_4886986173_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880448_4886986173">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 20-29% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880448">
<input id="742880448_4886986174" aria-labelledby="742880448_4886986174_label" name="742880448" type="radio" role="radio" class="radio-button-input " value="4886986174" aria-checked="false">
<label data-sm-radio-button-label="" id="742880448_4886986174_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880448_4886986174">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by over 30% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880448">
<input id="742880448_4886986175" aria-labelledby="742880448_4886986175_label" name="742880448" type="radio" role="radio" class="radio-button-input " value="4886986175" aria-checked="false">
<label data-sm-radio-button-label="" id="742880448_4886986175_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880448_4886986175">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by 10-19% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880448">
<input id="742880448_4886986176" aria-labelledby="742880448_4886986176_label" name="742880448" type="radio" role="radio" class="radio-button-input " value="4886986176" aria-checked="false">
<label data-sm-radio-button-label="" id="742880448_4886986176_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880448_4886986176">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by 20-29% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742880448">
<input id="742880448_4886986177" aria-labelledby="742880448_4886986177_label" name="742880448" type="radio" role="radio" class="radio-button-input " value="4886986177" aria-checked="false">
<label data-sm-radio-button-label="" id="742880448_4886986177_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742880448_4886986177">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by over 30% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742881060" data-qnumber="3" data-qdispnumber="3" data-question-id="742881060" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742881060" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 3<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What % of incoming payments are auto-applied at invoice line-item level (for which no manual cash application intervention is required)?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742881060">
<input id="742881060_4886990011" aria-labelledby="742881060_4886990011_label" name="742881060" type="radio" role="radio" class="radio-button-input " value="4886990011" aria-checked="false">
<label data-sm-radio-button-label="" id="742881060_4886990011_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742881060_4886990011">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Below 50% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742881060">
<input id="742881060_4886990012" aria-labelledby="742881060_4886990012_label" name="742881060" type="radio" role="radio" class="radio-button-input " value="4886990012" aria-checked="false">
<label data-sm-radio-button-label="" id="742881060_4886990012_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742881060_4886990012">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 50-69% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742881060">
<input id="742881060_4886990013" aria-labelledby="742881060_4886990013_label" name="742881060" type="radio" role="radio" class="radio-button-input " value="4886990013" aria-checked="false">
<label data-sm-radio-button-label="" id="742881060_4886990013_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742881060_4886990013">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 70-90% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742881060">
<input id="742881060_4886990014" aria-labelledby="742881060_4886990014_label" name="742881060" type="radio" role="radio" class="radio-button-input " value="4886990014" aria-checked="false">
<label data-sm-radio-button-label="" id="742881060_4886990014_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742881060_4886990014">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Above 90% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742882557" data-qnumber="4" data-qdispnumber="4" data-question-id="742882557" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742882557" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 4<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What has been the change in customer adoption % of electronic payments (answers should combine both current levels and growth %)?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882557">
<input id="742882557_4886999739" aria-labelledby="742882557_4886999739_label" name="742882557" type="radio" role="radio" class="radio-button-input " value="4886999739" aria-checked="false">
<label data-sm-radio-button-label="" id="742882557_4886999739_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882557_4886999739">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 10-19% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882557">
<input id="742882557_4886999740" aria-labelledby="742882557_4886999740_label" name="742882557" type="radio" role="radio" class="radio-button-input " value="4886999740" aria-checked="false">
<label data-sm-radio-button-label="" id="742882557_4886999740_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882557_4886999740">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 20-29% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882557">
<input id="742882557_4886999741" aria-labelledby="742882557_4886999741_label" name="742882557" type="radio" role="radio" class="radio-button-input " value="4886999741" aria-checked="false">
<label data-sm-radio-button-label="" id="742882557_4886999741_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882557_4886999741">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by over 30% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742882925" data-qnumber="5" data-qdispnumber="5" data-question-id="742882925" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742882925" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 5<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What has been the change in Deductions Days Outstanding?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882925">
<input id="742882925_4887002217" aria-labelledby="742882925_4887002217_label" name="742882925" type="radio" role="radio" class="radio-button-input " value="4887002217" aria-checked="false">
<label data-sm-radio-button-label="" id="742882925_4887002217_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882925_4887002217">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 10-19% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882925">
<input id="742882925_4887002218" aria-labelledby="742882925_4887002218_label" name="742882925" type="radio" role="radio" class="radio-button-input " value="4887002218" aria-checked="false">
<label data-sm-radio-button-label="" id="742882925_4887002218_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882925_4887002218">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by 20-29% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882925">
<input id="742882925_4887002219" aria-labelledby="742882925_4887002219_label" name="742882925" type="radio" role="radio" class="radio-button-input " value="4887002219" aria-checked="false">
<label data-sm-radio-button-label="" id="742882925_4887002219_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882925_4887002219">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Increased by over 30% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882925">
<input id="742882925_4887002220" aria-labelledby="742882925_4887002220_label" name="742882925" type="radio" role="radio" class="radio-button-input " value="4887002220" aria-checked="false">
<label data-sm-radio-button-label="" id="742882925_4887002220_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882925_4887002220">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by 10-19% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882925">
<input id="742882925_4887002221" aria-labelledby="742882925_4887002221_label" name="742882925" type="radio" role="radio" class="radio-button-input " value="4887002221" aria-checked="false">
<label data-sm-radio-button-label="" id="742882925_4887002221_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882925_4887002221">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by 20-29% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742882925">
<input id="742882925_4887002222" aria-labelledby="742882925_4887002222_label" name="742882925" type="radio" role="radio" class="radio-button-input " value="4887002222" aria-checked="false">
<label data-sm-radio-button-label="" id="742882925_4887002222_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742882925_4887002222">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Decreased by over 30% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742886692" data-qnumber="6" data-qdispnumber="6" data-question-id="742886692" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742886692" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 6<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the ratio of Collectors to Customer Accounts (allocation of customers per collector)?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742886692">
<input id="742886692_4887027745" aria-labelledby="742886692_4887027745_label" name="742886692" type="radio" role="radio" class="radio-button-input " value="4887027745" aria-checked="false">
<label data-sm-radio-button-label="" id="742886692_4887027745_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742886692_4887027745">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 1:10 (collector to customer account ratio) </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742886692">
<input id="742886692_4887027746" aria-labelledby="742886692_4887027746_label" name="742886692" type="radio" role="radio" class="radio-button-input " value="4887027746" aria-checked="false">
<label data-sm-radio-button-label="" id="742886692_4887027746_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742886692_4887027746">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 1:20 </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742886692">
<input id="742886692_4887027747" aria-labelledby="742886692_4887027747_label" name="742886692" type="radio" role="radio" class="radio-button-input " value="4887027747" aria-checked="false">
<label data-sm-radio-button-label="" id="742886692_4887027747_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742886692_4887027747">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 1:30 </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742886692">
<input id="742886692_4887027748" aria-labelledby="742886692_4887027748_label" name="742886692" type="radio" role="radio" class="radio-button-input " value="4887027748" aria-checked="false">
<label data-sm-radio-button-label="" id="742886692_4887027748_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742886692_4887027748">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 1:40 (and above) </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742888471" data-qnumber="7" data-qdispnumber="7" data-question-id="742888471" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742888471" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 7<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the % of Payments (volume) received with some missing information or no remittance at all?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888471">
<input id="742888471_4887039275" aria-labelledby="742888471_4887039275_label" name="742888471" type="radio" role="radio" class="radio-button-input " value="4887039275" aria-checked="false">
<label data-sm-radio-button-label="" id="742888471_4887039275_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888471_4887039275">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Below 50% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888471">
<input id="742888471_4887039276" aria-labelledby="742888471_4887039276_label" name="742888471" type="radio" role="radio" class="radio-button-input " value="4887039276" aria-checked="false">
<label data-sm-radio-button-label="" id="742888471_4887039276_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888471_4887039276">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 50-69% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888471">
<input id="742888471_4887039277" aria-labelledby="742888471_4887039277_label" name="742888471" type="radio" role="radio" class="radio-button-input " value="4887039277" aria-checked="false">
<label data-sm-radio-button-label="" id="742888471_4887039277_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888471_4887039277">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 70-90% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888471">
<input id="742888471_4887039278" aria-labelledby="742888471_4887039278_label" name="742888471" type="radio" role="radio" class="radio-button-input " value="4887039278" aria-checked="false">
<label data-sm-radio-button-label="" id="742888471_4887039278_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888471_4887039278">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Above 90% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742888936" data-qnumber="8" data-qdispnumber="8" data-question-id="742888936" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742888936" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 8<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What does your customers' preferred payment mode look like?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888936">
<input id="742888936_4887042307" aria-labelledby="742888936_4887042307_label" name="742888936" type="radio" role="radio" class="radio-button-input " value="4887042307" aria-checked="false">
<label data-sm-radio-button-label="" id="742888936_4887042307_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888936_4887042307">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Cards </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888936">
<input id="742888936_4887042308" aria-labelledby="742888936_4887042308_label" name="742888936" type="radio" role="radio" class="radio-button-input " value="4887042308" aria-checked="false">
<label data-sm-radio-button-label="" id="742888936_4887042308_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888936_4887042308">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Checks </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888936">
<input id="742888936_4887042309" aria-labelledby="742888936_4887042309_label" name="742888936" type="radio" role="radio" class="radio-button-input " value="4887042309" aria-checked="false">
<label data-sm-radio-button-label="" id="742888936_4887042309_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888936_4887042309">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> ACH & Wire </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888936">
<input id="742888936_4887042310" aria-labelledby="742888936_4887042310_label" name="742888936" type="radio" role="radio" class="radio-button-input " value="4887042310" aria-checked="false">
<label data-sm-radio-button-label="" id="742888936_4887042310_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888936_4887042310">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> SEPA </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888936">
<input id="742888936_4887042311" aria-labelledby="742888936_4887042311_label" name="742888936" type="radio" role="radio" class="radio-button-input " value="4887042311" aria-checked="false">
<label data-sm-radio-button-label="" id="742888936_4887042311_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888936_4887042311">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Payment Processors (e.g. Worldpay, Authorize.net, PayPal) </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742888936">
<input id="742888936_4887047741" aria-labelledby="742888936_4887047741_label" name="742888936" type="radio" role="radio" class="radio-button-input " value="4887047741" aria-checked="false">
<label data-sm-radio-button-label="" id="742888936_4887047741_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742888936_4887047741">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Crypto Currency </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742890638" data-qnumber="9" data-qdispnumber="9" data-question-id="742890638" class=" question-single-choice-radio qn question vertical" style="width:px;
">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742890638" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 9<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What does your customer's preferred remittance mode look like?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742890638">
<input id="742890638_4887055316" aria-labelledby="742890638_4887055316_label" name="742890638" type="radio" role="radio" class="radio-button-input " value="4887055316" aria-checked="false">
<label data-sm-radio-button-label="" id="742890638_4887055316_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742890638_4887055316">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Check stubs </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742890638">
<input id="742890638_4887055317" aria-labelledby="742890638_4887055317_label" name="742890638" type="radio" role="radio" class="radio-button-input " value="4887055317" aria-checked="false">
<label data-sm-radio-button-label="" id="742890638_4887055317_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742890638_4887055317">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> EDI </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742890638">
<input id="742890638_4887055318" aria-labelledby="742890638_4887055318_label" name="742890638" type="radio" role="radio" class="radio-button-input " value="4887055318" aria-checked="false">
<label data-sm-radio-button-label="" id="742890638_4887055318_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742890638_4887055318">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Portals </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742890638">
<input id="742890638_4887055319" aria-labelledby="742890638_4887055319_label" name="742890638" type="radio" role="radio" class="radio-button-input " value="4887055319" aria-checked="false">
<label data-sm-radio-button-label="" id="742890638_4887055319_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742890638_4887055319">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Email </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742890638">
<input id="742890638_4887055320" aria-labelledby="742890638_4887055320_label" name="742890638" type="radio" role="radio" class="radio-button-input " value="4887055320" aria-checked="false">
<label data-sm-radio-button-label="" id="742890638_4887055320_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742890638_4887055320">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Bank statements </span>
</label>
</div>
</div>
</div>
<div class="other-answer-container other-answer-option-container">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742890638">
<input id="742890638_4887055322" aria-labelledby="742890638_4887055322_label" name="742890638" type="radio" role="radio" class="radio-button-input " value="4887055322" aria-checked="false" data-other-answer="">
<label data-sm-radio-button-label="" id="742890638_4887055322_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742890638_4887055322">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Other (please specify) </span>
</label>
</div>
<input id="742890638_other" name="742890638_other" type="text" class="text other-answer-text" maxlength="20000" size="50" aria-label="Other (please specify)" data-other-text="">
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742891185" data-qnumber="10" data-qdispnumber="10" data-question-id="742891185" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742891185" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 10<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the % of Credit Limit Changes that are Auto Approved?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891185">
<input id="742891185_4887059159" aria-labelledby="742891185_4887059159_label" name="742891185" type="radio" role="radio" class="radio-button-input " value="4887059159" aria-checked="false">
<label data-sm-radio-button-label="" id="742891185_4887059159_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891185_4887059159">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Below 50% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891185">
<input id="742891185_4887059160" aria-labelledby="742891185_4887059160_label" name="742891185" type="radio" role="radio" class="radio-button-input " value="4887059160" aria-checked="false">
<label data-sm-radio-button-label="" id="742891185_4887059160_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891185_4887059160">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 50-69% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891185">
<input id="742891185_4887059161" aria-labelledby="742891185_4887059161_label" name="742891185" type="radio" role="radio" class="radio-button-input " value="4887059161" aria-checked="false">
<label data-sm-radio-button-label="" id="742891185_4887059161_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891185_4887059161">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 70-90% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891185">
<input id="742891185_4887059162" aria-labelledby="742891185_4887059162_label" name="742891185" type="radio" role="radio" class="radio-button-input " value="4887059162" aria-checked="false">
<label data-sm-radio-button-label="" id="742891185_4887059162_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891185_4887059162">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Above 90% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742891789" data-qnumber="11" data-qdispnumber="11" data-question-id="742891789" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742891789" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 11<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the average time to onboard a new customer?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891789">
<input id="742891789_4887063412" aria-labelledby="742891789_4887063412_label" name="742891789" type="radio" role="radio" class="radio-button-input " value="4887063412" aria-checked="false">
<label data-sm-radio-button-label="" id="742891789_4887063412_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891789_4887063412">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> More than 10 days </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891789">
<input id="742891789_4887063413" aria-labelledby="742891789_4887063413_label" name="742891789" type="radio" role="radio" class="radio-button-input " value="4887063413" aria-checked="false">
<label data-sm-radio-button-label="" id="742891789_4887063413_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891789_4887063413">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 7-10 days </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891789">
<input id="742891789_4887063414" aria-labelledby="742891789_4887063414_label" name="742891789" type="radio" role="radio" class="radio-button-input " value="4887063414" aria-checked="false">
<label data-sm-radio-button-label="" id="742891789_4887063414_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891789_4887063414">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 2-6 days </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742891789">
<input id="742891789_4887063415" aria-labelledby="742891789_4887063415_label" name="742891789" type="radio" role="radio" class="radio-button-input " value="4887063415" aria-checked="false">
<label data-sm-radio-button-label="" id="742891789_4887063415_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742891789_4887063415">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Less than 2 days </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742892172" data-qnumber="12" data-qdispnumber="12" data-question-id="742892172" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742892172" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 12<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the average time to resolve a Blocked Order?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892172">
<input id="742892172_4887065606" aria-labelledby="742892172_4887065606_label" name="742892172" type="radio" role="radio" class="radio-button-input " value="4887065606" aria-checked="false">
<label data-sm-radio-button-label="" id="742892172_4887065606_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892172_4887065606">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 2-5 days </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892172">
<input id="742892172_4887065607" aria-labelledby="742892172_4887065607_label" name="742892172" type="radio" role="radio" class="radio-button-input " value="4887065607" aria-checked="false">
<label data-sm-radio-button-label="" id="742892172_4887065607_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892172_4887065607">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Less than 2 days </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892172">
<input id="742892172_4887065608" aria-labelledby="742892172_4887065608_label" name="742892172" type="radio" role="radio" class="radio-button-input " value="4887065608" aria-checked="false">
<label data-sm-radio-button-label="" id="742892172_4887065608_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892172_4887065608">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> In a few hours </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892172">
<input id="742892172_4887065609" aria-labelledby="742892172_4887065609_label" name="742892172" type="radio" role="radio" class="radio-button-input " value="4887065609" aria-checked="false">
<label data-sm-radio-button-label="" id="742892172_4887065609_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892172_4887065609">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Never encountered blocked order scenario </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742892675" data-qnumber="13" data-qdispnumber="13" data-question-id="742892675" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742892675" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 13<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the % of Deductions/Disputes requiring manual identification of reason codes?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892675">
<input id="742892675_4887068341" aria-labelledby="742892675_4887068341_label" name="742892675" type="radio" role="radio" class="radio-button-input " value="4887068341" aria-checked="false">
<label data-sm-radio-button-label="" id="742892675_4887068341_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892675_4887068341">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Below 50% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892675">
<input id="742892675_4887068342" aria-labelledby="742892675_4887068342_label" name="742892675" type="radio" role="radio" class="radio-button-input " value="4887068342" aria-checked="false">
<label data-sm-radio-button-label="" id="742892675_4887068342_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892675_4887068342">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 50-69% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892675">
<input id="742892675_4887068343" aria-labelledby="742892675_4887068343_label" name="742892675" type="radio" role="radio" class="radio-button-input " value="4887068343" aria-checked="false">
<label data-sm-radio-button-label="" id="742892675_4887068343_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892675_4887068343">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 70-90% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742892675">
<input id="742892675_4887068344" aria-labelledby="742892675_4887068344_label" name="742892675" type="radio" role="radio" class="radio-button-input " value="4887068344" aria-checked="false">
<label data-sm-radio-button-label="" id="742892675_4887068344_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742892675_4887068344">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Above 90% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742893198" data-qnumber="14" data-qdispnumber="14" data-question-id="742893198" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742893198" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 14<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the % of customer payments (volume) coming in through the company's self-service customer portal or payment gateway?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742893198">
<input id="742893198_4887071273" aria-labelledby="742893198_4887071273_label" name="742893198" type="radio" role="radio" class="radio-button-input " value="4887071273" aria-checked="false">
<label data-sm-radio-button-label="" id="742893198_4887071273_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742893198_4887071273">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Below 50% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742893198">
<input id="742893198_4887071274" aria-labelledby="742893198_4887071274_label" name="742893198" type="radio" role="radio" class="radio-button-input " value="4887071274" aria-checked="false">
<label data-sm-radio-button-label="" id="742893198_4887071274_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742893198_4887071274">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 50-69% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742893198">
<input id="742893198_4887071275" aria-labelledby="742893198_4887071275_label" name="742893198" type="radio" role="radio" class="radio-button-input " value="4887071275" aria-checked="false">
<label data-sm-radio-button-label="" id="742893198_4887071275_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742893198_4887071275">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Between 70-90% </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742893198">
<input id="742893198_4887071276" aria-labelledby="742893198_4887071276_label" name="742893198" type="radio" role="radio" class="radio-button-input " value="4887071276" aria-checked="false">
<label data-sm-radio-button-label="" id="742893198_4887071276_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742893198_4887071276">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Above 90% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container
">
<div id="question-field-742898211" data-qnumber="15" data-qdispnumber="15" data-question-id="742898211" class=" question-multiple-choice qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-742898211" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 15<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Which are the top 5 areas for automation and technology investment in O2C in the next 12-24 months? (multi-answer)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105181" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105181">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105181">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Online credit application for onboarding </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105182" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105182">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105182">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Credit data aggregation from multiple agencies </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105183" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105183">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105183">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Real-time credit scoring to assign a credit score </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105184" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105184">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105184">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Credit workflow to route any approvals needed to handle exceptions </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105185" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105185">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105185">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated credit reviews </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105186" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105186">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105186">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Proactive blocked orders management </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105187" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105187">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105187">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> A self-service customer portal provides a single point of accessing full invoicing history </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105188" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105188">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105188">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Customizable invoice templates based on the way customers want them presented. </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105189" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105189">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105189">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated invoice communication supporting multiple media, including email and fax. </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105190" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105190">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105190">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Supporting proof-of-delivery, bill-of-lading, and other shipping documents are available with invoices to help prevent invalid deductions before
they are taken. </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105191" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105191">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105191">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Credit Card and ACH/eCheck payments support via integration with multiple processors </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105192" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105192">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105192">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Pre-set and configurable collections strategies </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105193" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105193">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105193">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Capturing all customer interactions, including notes, reminders, and promise to pay </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105194" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105194">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105194">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Dispute resolution </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105195" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105195">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105195">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated dunning </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105196" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105196">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105196">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automating lockbox data flow </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105197" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105197">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105197">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Increasing straight-through processing </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105198" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105198">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105198">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Managing payments and remittances through Remote Deposit Capture </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105199" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105199">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105199">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated payment-remittance linking </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105200" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105200">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105200">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated invoice matching and exception handling </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105201" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105201">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105201">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Handling short payments and ERP posting </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105202" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105202">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105202">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated deduction reason coding </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105203" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105203">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105203">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Claim Proof of delivery backup automation for handling deductions </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105204" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105204">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105204">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated trade deduction matching </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105205" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105205">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105205">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Shortage and price variance analysis </span>
</label>
</div>
</div>
<div class="answer-option-cell
">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="742898211_4887105206" name="742898211[]" type="checkbox" class="checkbox-button-input " value="4887105206">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="742898211_4887105206">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Automated claims denial packages depending on the claim being valid or invalid </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742898713" data-qnumber="16" data-qdispnumber="16" data-question-id="742898713" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742898713" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 16<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How would you describe your current technology initiatives?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742898713">
<input id="742898713_4887108752" aria-labelledby="742898713_4887108752_label" name="742898713" type="radio" role="radio" class="radio-button-input " value="4887108752" aria-checked="false">
<label data-sm-radio-button-label="" id="742898713_4887108752_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742898713_4887108752">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Processes are largely outsourced, and hence there is less focus on technology, more focus on operational cost savings </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742898713">
<input id="742898713_4887108753" aria-labelledby="742898713_4887108753_label" name="742898713" type="radio" role="radio" class="radio-button-input " value="4887108753" aria-checked="false">
<label data-sm-radio-button-label="" id="742898713_4887108753_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742898713_4887108753">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> In-house or outsourced IT teams are building bolt-on tools and capabilities on top of existing ERP systems (SAP, Oracle, etc.) </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742898713">
<input id="742898713_4887108754" aria-labelledby="742898713_4887108754_label" name="742898713" type="radio" role="radio" class="radio-button-input " value="4887108754" aria-checked="false">
<label data-sm-radio-button-label="" id="742898713_4887108754_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742898713_4887108754">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We are working actively with RPA platforms and services providers to build bots to automate repetitive, clerical work </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742898713">
<input id="742898713_4887108755" aria-labelledby="742898713_4887108755_label" name="742898713" type="radio" role="radio" class="radio-button-input " value="4887108755" aria-checked="false">
<label data-sm-radio-button-label="" id="742898713_4887108755_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742898713_4887108755">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We are implementing specific cloud-based solution designed specifically for order-to-cash such as HighRadius, Serrala, Billtrust, and others </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742898713">
<input id="742898713_4887108756" aria-labelledby="742898713_4887108756_label" name="742898713" type="radio" role="radio" class="radio-button-input " value="4887108756" aria-checked="false">
<label data-sm-radio-button-label="" id="742898713_4887108756_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742898713_4887108756">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We are actively experimenting with new-gen technologies such as Artificial Intelligence and Machine learning either through in-house efforts or by
working with cloud-based software vendors </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742899255" data-qnumber="17" data-qdispnumber="17" data-question-id="742899255" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742899255" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 17<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How would you describe your GBS/Shared Services Organization's view about the "integrated" order to cash process?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742899255">
<input id="742899255_4887112535" aria-labelledby="742899255_4887112535_label" name="742899255" type="radio" role="radio" class="radio-button-input " value="4887112535" aria-checked="false">
<label data-sm-radio-button-label="" id="742899255_4887112535_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742899255_4887112535">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We do not see "integrated" order to cash as a major priority for the next few years </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742899255">
<input id="742899255_4887112536" aria-labelledby="742899255_4887112536_label" name="742899255" type="radio" role="radio" class="radio-button-input " value="4887112536" aria-checked="false">
<label data-sm-radio-button-label="" id="742899255_4887112536_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742899255_4887112536">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We see a lot of value in Integrated O2C, but the software applications we use for different O2C processes do not communicate with each other </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742899255">
<input id="742899255_4887112537" aria-labelledby="742899255_4887112537_label" name="742899255" type="radio" role="radio" class="radio-button-input " value="4887112537" aria-checked="false">
<label data-sm-radio-button-label="" id="742899255_4887112537_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742899255_4887112537">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We have already consolidated all O2C processes on a single software application platform that is fully integrated </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742899255">
<input id="742899255_4887112538" aria-labelledby="742899255_4887112538_label" name="742899255" type="radio" role="radio" class="radio-button-input " value="4887112538" aria-checked="false">
<label data-sm-radio-button-label="" id="742899255_4887112538_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742899255_4887112538">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We are working towards a future state to the consolidation of O2C processes </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="matrix_ranking" data-rq-question-type="ranking" class="question-container
">
<div id="question-field-742900056" data-qnumber="18" data-qdispnumber="18" data-question-id="742900056" class=" question-ranking qn question ranking" data-question-ranking="">
<h3 class="screenreader-only">Question Title</h3>
<div class=" question-fieldset question-legend">
<h4 id="question-title-742900056" class=" question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 18<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Please rank the following business objectives that will become increasingly important for O2C to deliver on within a GBS/Shared Services Organization? (1 being most important, 5 being least)</span>
</h4>
<div class="question-body clearfix notranslate question-ranking-ranks-container ">
<div class="question-ranking-sortable-container ">
<div id="742900056-duplicate-selected" class="screenreader-only top" tabindex="-1"></div>
<div class="question-ranking-rank-wrapper">
<div class="question-ranking-rank">
<div class="question-ranking-table-wrapper">
<div class="question-ranking-table-row-wrapper">
<div class="question-ranking-bullet-cell spacer_right" aria-hidden="true">
<span class="question-ranking-bullet"></span>
</div>
<div class="question-ranking-select-cell spacer_right">
<select data-row-id="4887117853" class="question-ranking-rank-select select no-touch" data-question-id="742900056" id="742900056_4887117853" data-row-label="Reduced OPEX in view of growing pressure on margins">
<option></option>
<option value="4887117858" class="user-generated"> 1 </option>
<option value="4887117859" class="user-generated"> 2 </option>
<option value="4887117860" class="user-generated"> 3 </option>
<option value="4887117861" class="user-generated"> 4 </option>
<option value="4887117862" class="user-generated"> 5 </option>
</select>
</div>
<div class="question-ranking-answer-cell">
<label class="question-body-font-theme answer-label answer-label-rank user-generated" for="742900056_4887117853"> Reduced OPEX in view of growing pressure on margins </label>
</div>
</div>
</div>
</div>
</div>
<div class="question-ranking-rank-wrapper">
<div class="question-ranking-rank">
<div class="question-ranking-table-wrapper">
<div class="question-ranking-table-row-wrapper">
<div class="question-ranking-bullet-cell spacer_right" aria-hidden="true">
<span class="question-ranking-bullet"></span>
</div>
<div class="question-ranking-select-cell spacer_right">
<select data-row-id="4887117854" class="question-ranking-rank-select select no-touch" data-question-id="742900056" id="742900056_4887117854"
data-row-label="Increased focus on Working capital optimization with more emphasis on cash excellence">
<option></option>
<option value="4887117858" class="user-generated"> 1 </option>
<option value="4887117859" class="user-generated"> 2 </option>
<option value="4887117860" class="user-generated"> 3 </option>
<option value="4887117861" class="user-generated"> 4 </option>
<option value="4887117862" class="user-generated"> 5 </option>
</select>
</div>
<div class="question-ranking-answer-cell">
<label class="question-body-font-theme answer-label answer-label-rank user-generated" for="742900056_4887117854"> Increased focus on Working capital optimization with more emphasis on cash excellence </label>
</div>
</div>
</div>
</div>
</div>
<div class="question-ranking-rank-wrapper">
<div class="question-ranking-rank">
<div class="question-ranking-table-wrapper">
<div class="question-ranking-table-row-wrapper">
<div class="question-ranking-bullet-cell spacer_right" aria-hidden="true">
<span class="question-ranking-bullet"></span>
</div>
<div class="question-ranking-select-cell spacer_right">
<select data-row-id="4887117855" class="question-ranking-rank-select select no-touch" data-question-id="742900056" id="742900056_4887117855" data-row-label="Increased focus on delivering customer experience">
<option></option>
<option value="4887117858" class="user-generated"> 1 </option>
<option value="4887117859" class="user-generated"> 2 </option>
<option value="4887117860" class="user-generated"> 3 </option>
<option value="4887117861" class="user-generated"> 4 </option>
<option value="4887117862" class="user-generated"> 5 </option>
</select>
</div>
<div class="question-ranking-answer-cell">
<label class="question-body-font-theme answer-label answer-label-rank user-generated" for="742900056_4887117855"> Increased focus on delivering customer experience </label>
</div>
</div>
</div>
</div>
</div>
<div class="question-ranking-rank-wrapper">
<div class="question-ranking-rank">
<div class="question-ranking-table-wrapper">
<div class="question-ranking-table-row-wrapper">
<div class="question-ranking-bullet-cell spacer_right" aria-hidden="true">
<span class="question-ranking-bullet"></span>
</div>
<div class="question-ranking-select-cell spacer_right">
<select data-row-id="4887117856" class="question-ranking-rank-select select no-touch" data-question-id="742900056" id="742900056_4887117856"
data-row-label="Driving sales growth through credit and customer insight and intelligence">
<option></option>
<option value="4887117858" class="user-generated"> 1 </option>
<option value="4887117859" class="user-generated"> 2 </option>
<option value="4887117860" class="user-generated"> 3 </option>
<option value="4887117861" class="user-generated"> 4 </option>
<option value="4887117862" class="user-generated"> 5 </option>
</select>
</div>
<div class="question-ranking-answer-cell">
<label class="question-body-font-theme answer-label answer-label-rank user-generated" for="742900056_4887117856"> Driving sales growth through credit and customer insight and intelligence </label>
</div>
</div>
</div>
</div>
</div>
<div class="question-ranking-rank-wrapper">
<div class="question-ranking-rank">
<div class="question-ranking-table-wrapper">
<div class="question-ranking-table-row-wrapper">
<div class="question-ranking-bullet-cell spacer_right" aria-hidden="true">
<span class="question-ranking-bullet"></span>
</div>
<div class="question-ranking-select-cell spacer_right">
<select data-row-id="4887117857" class="question-ranking-rank-select select no-touch" data-question-id="742900056" id="742900056_4887117857" data-row-label="Driving global process excellence and harmonization">
<option></option>
<option value="4887117858" class="user-generated"> 1 </option>
<option value="4887117859" class="user-generated"> 2 </option>
<option value="4887117860" class="user-generated"> 3 </option>
<option value="4887117861" class="user-generated"> 4 </option>
<option value="4887117862" class="user-generated"> 5 </option>
</select>
</div>
<div class="question-ranking-answer-cell">
<label class="question-body-font-theme answer-label answer-label-rank user-generated" for="742900056_4887117857"> Driving global process excellence and harmonization </label>
</div>
</div>
</div>
</div>
</div>
</div>
<input data-row-id="4887117853" name="742900056_4887117853" type="hidden" value="">
<input data-row-id="4887117854" name="742900056_4887117854" type="hidden" value="">
<input data-row-id="4887117855" name="742900056_4887117855" type="hidden" value="">
<input data-row-id="4887117856" name="742900056_4887117856" type="hidden" value="">
<input data-row-id="4887117857" name="742900056_4887117857" type="hidden" value="">
</div>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-742900930" data-qnumber="19" data-qdispnumber="19" data-question-id="742900930" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-742900930" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 19<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is your experience with AI in your department?</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742900930">
<input id="742900930_4887122948" aria-labelledby="742900930_4887122948_label" name="742900930" type="radio" role="radio" class="radio-button-input " value="4887122948" aria-checked="false">
<label data-sm-radio-button-label="" id="742900930_4887122948_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742900930_4887122948">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> AI isn’t for real. It’s just a buzzword for me </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742900930">
<input id="742900930_4887122949" aria-labelledby="742900930_4887122949_label" name="742900930" type="radio" role="radio" class="radio-button-input " value="4887122949" aria-checked="false">
<label data-sm-radio-button-label="" id="742900930_4887122949_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742900930_4887122949">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> I don’t have the data to train my AI model </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742900930">
<input id="742900930_4887122950" aria-labelledby="742900930_4887122950_label" name="742900930" type="radio" role="radio" class="radio-button-input " value="4887122950" aria-checked="false">
<label data-sm-radio-button-label="" id="742900930_4887122950_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742900930_4887122950">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> There are no business cases for AI implementation </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742900930">
<input id="742900930_4887122951" aria-labelledby="742900930_4887122951_label" name="742900930" type="radio" role="radio" class="radio-button-input " value="4887122951" aria-checked="false">
<label data-sm-radio-button-label="" id="742900930_4887122951_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742900930_4887122951">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We don’t have a skilled team internally </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742900930">
<input id="742900930_4887122952" aria-labelledby="742900930_4887122952_label" name="742900930" type="radio" role="radio" class="radio-button-input " value="4887122952" aria-checked="false">
<label data-sm-radio-button-label="" id="742900930_4887122952_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742900930_4887122952">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We cannot find the right partner </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742900930">
<input id="742900930_4887122953" aria-labelledby="742900930_4887122953_label" name="742900930" type="radio" role="radio" class="radio-button-input " value="4887122953" aria-checked="false">
<label data-sm-radio-button-label="" id="742900930_4887122953_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="742900930_4887122953">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use AI, but it hasn’t had a significant impact </span>
</label>
</div>
</div>
<div class="answer-option-cell">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742900930">
<input id="742900930_4887122954" aria-labelledby="742900930_4887122954_label" name="742900930" type="radio" role="radio" class="radio-button-input " value="4887122954" aria-checked="false">
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<span class="radio-button-label-text question-body-font-theme user-generated "> We use AI, and it’s had a positive impact </span>
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<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 20<span class="question-dot">.</span>
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<span class="user-generated notranslate
"> What would be the right model for running O2C within a GBS/SSO in the future?</span>
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<input id="742901466_4887126112" aria-labelledby="742901466_4887126112_label" name="742901466" type="radio" role="radio" class="radio-button-input " value="4887126112" aria-checked="false">
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<span class="radio-button-label-text question-body-font-theme user-generated "> Fully outsourced to BPM service providers </span>
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<span class="radio-button-label-text question-body-font-theme user-generated "> A combination of captive centers (for select processes) and outsourced services (via BPM providers) </span>
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<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-742901466">
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<span class="radio-button-label-text question-body-font-theme user-generated "> Move as many outsourced processes to captive centers over a period of time and implement technology solutions to automate </span>
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<span class="radio-button-label-text question-body-font-theme user-generated "> Run a combination of captive centers and outsourced centers with BPM providers that work closely with tech vendors to automate processes </span>
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<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 21<span class="question-dot">.</span>
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<span class="user-generated notranslate
"> Which of these trends has impacted the KPIs in your O2C processes the most?</span>
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<span class="radio-button-label-text question-body-font-theme user-generated "> Different go to Market </span>
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<span class="radio-button-label-text question-body-font-theme user-generated "> M&A </span>
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<span class="radio-button-label-text question-body-font-theme user-generated "> End to end process alignment </span>
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<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 22<span class="question-dot">.</span>
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<span class="user-generated notranslate
"> (Optional) enter your email to receive a copy of the report when it's published</span>
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Exit STATE OF ORDER TO CASH IN SHARED SERVICES 2022 QUESTION TITLE * 1. WHAT HAS BEEN THE CHANGE IN DSO OVER THE LAST 24 MONTHS (FROM JAN 2020 TO DEC 2021)? Increased by 10-19% Increased by 20-29% Increased by over 30% Decreased by 10-19% Decreased by 20-29% Decreased by over 30% QUESTION TITLE * 2. WHAT HAS BEEN THE CHANGE IN PERCENTAGE CURRENT AR OVER THE LAST 24 MONTHS (FROM JAN 2020 TO DEC 2021)? Increased by 10-19% Increased by 20-29% Increased by over 30% Decreased by 10-19% Decreased by 20-29% Decreased by over 30% QUESTION TITLE * 3. WHAT % OF INCOMING PAYMENTS ARE AUTO-APPLIED AT INVOICE LINE-ITEM LEVEL (FOR WHICH NO MANUAL CASH APPLICATION INTERVENTION IS REQUIRED)? Below 50% Between 50-69% Between 70-90% Above 90% QUESTION TITLE * 4. WHAT HAS BEEN THE CHANGE IN CUSTOMER ADOPTION % OF ELECTRONIC PAYMENTS (ANSWERS SHOULD COMBINE BOTH CURRENT LEVELS AND GROWTH %)? Increased by 10-19% Increased by 20-29% Increased by over 30% QUESTION TITLE * 5. WHAT HAS BEEN THE CHANGE IN DEDUCTIONS DAYS OUTSTANDING? Increased by 10-19% Increased by 20-29% Increased by over 30% Decreased by 10-19% Decreased by 20-29% Decreased by over 30% QUESTION TITLE * 6. WHAT IS THE RATIO OF COLLECTORS TO CUSTOMER ACCOUNTS (ALLOCATION OF CUSTOMERS PER COLLECTOR)? 1:10 (collector to customer account ratio) 1:20 1:30 1:40 (and above) QUESTION TITLE * 7. WHAT IS THE % OF PAYMENTS (VOLUME) RECEIVED WITH SOME MISSING INFORMATION OR NO REMITTANCE AT ALL? Below 50% Between 50-69% Between 70-90% Above 90% QUESTION TITLE * 8. WHAT DOES YOUR CUSTOMERS' PREFERRED PAYMENT MODE LOOK LIKE? Cards Checks ACH & Wire SEPA Payment Processors (e.g. Worldpay, Authorize.net, PayPal) Crypto Currency QUESTION TITLE * 9. WHAT DOES YOUR CUSTOMER'S PREFERRED REMITTANCE MODE LOOK LIKE? Check stubs EDI Portals Email Bank statements Other (please specify) QUESTION TITLE * 10. WHAT IS THE % OF CREDIT LIMIT CHANGES THAT ARE AUTO APPROVED? Below 50% Between 50-69% Between 70-90% Above 90% QUESTION TITLE * 11. WHAT IS THE AVERAGE TIME TO ONBOARD A NEW CUSTOMER? More than 10 days Between 7-10 days Between 2-6 days Less than 2 days QUESTION TITLE * 12. WHAT IS THE AVERAGE TIME TO RESOLVE A BLOCKED ORDER? Between 2-5 days Less than 2 days In a few hours Never encountered blocked order scenario QUESTION TITLE * 13. WHAT IS THE % OF DEDUCTIONS/DISPUTES REQUIRING MANUAL IDENTIFICATION OF REASON CODES? Below 50% Between 50-69% Between 70-90% Above 90% QUESTION TITLE * 14. WHAT IS THE % OF CUSTOMER PAYMENTS (VOLUME) COMING IN THROUGH THE COMPANY'S SELF-SERVICE CUSTOMER PORTAL OR PAYMENT GATEWAY? Below 50% Between 50-69% Between 70-90% Above 90% QUESTION TITLE * 15. WHICH ARE THE TOP 5 AREAS FOR AUTOMATION AND TECHNOLOGY INVESTMENT IN O2C IN THE NEXT 12-24 MONTHS? (MULTI-ANSWER) Online credit application for onboarding Credit data aggregation from multiple agencies Real-time credit scoring to assign a credit score Credit workflow to route any approvals needed to handle exceptions Automated credit reviews Proactive blocked orders management A self-service customer portal provides a single point of accessing full invoicing history Customizable invoice templates based on the way customers want them presented. Automated invoice communication supporting multiple media, including email and fax. Supporting proof-of-delivery, bill-of-lading, and other shipping documents are available with invoices to help prevent invalid deductions before they are taken. Credit Card and ACH/eCheck payments support via integration with multiple processors Pre-set and configurable collections strategies Capturing all customer interactions, including notes, reminders, and promise to pay Dispute resolution Automated dunning Automating lockbox data flow Increasing straight-through processing Managing payments and remittances through Remote Deposit Capture Automated payment-remittance linking Automated invoice matching and exception handling Handling short payments and ERP posting Automated deduction reason coding Claim Proof of delivery backup automation for handling deductions Automated trade deduction matching Shortage and price variance analysis Automated claims denial packages depending on the claim being valid or invalid QUESTION TITLE * 16. HOW WOULD YOU DESCRIBE YOUR CURRENT TECHNOLOGY INITIATIVES? Processes are largely outsourced, and hence there is less focus on technology, more focus on operational cost savings In-house or outsourced IT teams are building bolt-on tools and capabilities on top of existing ERP systems (SAP, Oracle, etc.) We are working actively with RPA platforms and services providers to build bots to automate repetitive, clerical work We are implementing specific cloud-based solution designed specifically for order-to-cash such as HighRadius, Serrala, Billtrust, and others We are actively experimenting with new-gen technologies such as Artificial Intelligence and Machine learning either through in-house efforts or by working with cloud-based software vendors QUESTION TITLE * 17. HOW WOULD YOU DESCRIBE YOUR GBS/SHARED SERVICES ORGANIZATION'S VIEW ABOUT THE "INTEGRATED" ORDER TO CASH PROCESS? We do not see "integrated" order to cash as a major priority for the next few years We see a lot of value in Integrated O2C, but the software applications we use for different O2C processes do not communicate with each other We have already consolidated all O2C processes on a single software application platform that is fully integrated We are working towards a future state to the consolidation of O2C processes QUESTION TITLE * 18. PLEASE RANK THE FOLLOWING BUSINESS OBJECTIVES THAT WILL BECOME INCREASINGLY IMPORTANT FOR O2C TO DELIVER ON WITHIN A GBS/SHARED SERVICES ORGANIZATION? (1 BEING MOST IMPORTANT, 5 BEING LEAST) 1 2 3 4 5 Reduced OPEX in view of growing pressure on margins 1 2 3 4 5 Increased focus on Working capital optimization with more emphasis on cash excellence 1 2 3 4 5 Increased focus on delivering customer experience 1 2 3 4 5 Driving sales growth through credit and customer insight and intelligence 1 2 3 4 5 Driving global process excellence and harmonization QUESTION TITLE * 19. WHAT IS YOUR EXPERIENCE WITH AI IN YOUR DEPARTMENT? AI isn’t for real. It’s just a buzzword for me I don’t have the data to train my AI model There are no business cases for AI implementation We don’t have a skilled team internally We cannot find the right partner We use AI, but it hasn’t had a significant impact We use AI, and it’s had a positive impact QUESTION TITLE * 20. WHAT WOULD BE THE RIGHT MODEL FOR RUNNING O2C WITHIN A GBS/SSO IN THE FUTURE? Fully outsourced to BPM service providers A combination of captive centers (for select processes) and outsourced services (via BPM providers) Move as many outsourced processes to captive centers over a period of time and implement technology solutions to automate Run a combination of captive centers and outsourced centers with BPM providers that work closely with tech vendors to automate processes QUESTION TITLE * 21. WHICH OF THESE TRENDS HAS IMPACTED THE KPIS IN YOUR O2C PROCESSES THE MOST? Different go to Market M&A End to end process alignment QUESTION TITLE * 22. (OPTIONAL) ENTER YOUR EMAIL TO RECEIVE A COPY OF THE REPORT WHEN IT'S PUBLISHED Email Address Next ( Privacy & Cookie Notice Javascript is required for this site to function, please enable.