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KNOWLEDGE BASE

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 2. Knowledge Base
 3. Bluebeam Cloud
 4. Bluebeam Subscription Management Guide

 1. Home
 2. Knowledge Base
 3. Revu 21
 4. Product Resources - Revu 21
 5. Bluebeam Subscription Management Guide

 1. Home
 2. Knowledge Base
 3. Revu 21
 4. Bluebeam Subscription Management Guide


BLUEBEAM SUBSCRIPTION MANAGEMENT GUIDE

 * Created 03 October 2022
 * Author Bluebeam Support
 * Category Bluebeam Cloud, Product Resources - Revu 21, Revu 21



Applies to:

 * Revu 21
 * Bluebeam Cloud

Using an older version of Revu? Please see the Bluebeam Gateway User Guide for
managing Revu 20 & below licenses.


OVERVIEW

Welcome to the Bluebeam Subscription Management Portal. This is where account
owners manage access for subscription-based Bluebeam solutions. As an Org Admin,
you can allocate Bluebeam subscription seats, add or remove users, assign
additional Org Admins, and more.

After logging into the Bluebeam Subscription Management Portal, bookmark
org-admin.bluebeam.com for future easy-access.

In this guide, we cover how to set up and manage your Bluebeam Plan account(s),
so you and/or your team can access Revu 21, Bluebeam Cloud, and Studio with just
a single Bluebeam ID (BBID). No serial number or product key is necessary to get
started.

--------------------------------------------------------------------------------


USERS AND CURRENT PLAN



Here’s how to get started in the Bluebeam Subscription Management Portal:

 1. After selecting your server region and signing in, select the account you’d
    like to view and manage.
 2. From the Dashboard, go to Account Administration in the left sidebar menu.
 3. Select Users and Current Plan.
 4. Select User Overview to see all account contacts and their information such
    as User Type, Plan, and Status.
 5. Select Plan Overview to see all the available seats on your account for each
    subscription plan.

--------------------------------------------------------------------------------


ADD A NEW SUBSCRIPTION USER

To purchase additional subscriptions, go to the Bluebeam Webstore.

Within Users and Current Plan, you can add new users to your account
individually. To do this:

 1. Select Create New User to the right of User Overview.
 2. Under the Add New Subscription User tab, fill out the required fields and
    any other important contact information.
    In addition to setting Permissions, you need to select the appropriate
    Server Region.
 3. After you finish entering the new user’s information, select Save.
 4. Select a plan for the new user.
 5. Select Save Changes.

The new user will appear under User Overview with a Pending status until their
account has been activated via email invitation.

--------------------------------------------------------------------------------


BULK ADD USERS

Org Admins can also add a batch of users to their account. To do this:

 1.  From the Dashboard, go to Account Administration > Users & Plan Management.
 2.  Click the Create New User button.
 3.  At the top of the window, switch to the Bulk Add Users tab.
     
 4.  To add multiple users, you’ll need to import a .csv file. Download the
     template provided and input all mandatory information in Excel. You may add
     up to 500 users at a time.
     If you’ve added multiple users via the template previously, be sure to
     download and use the latest version of the template when attempting a
     subsequent bulk upload. Otherwise, it won’t process.
 5.  Within the template, designate subscription access (i.e., Basics, Core, or
     Complete) for users in the Plan column.
 6.  You can also specify the server region for multiple users in the
     spreadsheet.
     Don’t delete any columns from the .csv template (even for non-mandatory
     fields). Otherwise, your bulk upload will not process.
 7.  After saving your version of the .csv, upload it under Bulk Add Users. To
     do this, drag and drop the file or Browse for it in the File Explorer.
 8.  Click Run Validation.
 9.  When the .csv is processed, it will appear at the bottom of the window.
 10. Press the Import All button. Imports can take up to 10-15 minutes.
 11. After reviewing the Summary, click Close.

After bulk uploading users, you may import another .csv list if needed. The new
users will appear under User Overview with a Pending status until their accounts
have been activated via the email invitations they each receive.

--------------------------------------------------------------------------------


EDIT PERMISSIONS

If you need to edit permissions after adding a user, follow these steps:

 1. From the account dashboard, select Account administration > Users and
    Current Plan.
 2. Under User Overview, locate the user account that needs updated permissions.
 3. Select the menu icon next to the account status.
 4. Choose Edit user information.
 5. Under Permissions, select Org Admin and/or End User.
 6. Click Save.

After granting end user permissions to an account, you must also modify its
subscription access. Otherwise, the user will just have Unpaid Collaborator
(read-only) access to Bluebeam solutions.

--------------------------------------------------------------------------------


EDIT SUBSCRIPTION ACCESS FOR MULTIPLE USERS

As of September 5, this feature will be temporarily unavailable.

If you need to assign or edit subscription access for multiple users at a time,
follow these steps:

 1. Under Account administration, select Subscription Overview.
 2. For a subscription plan with available seats, select the menu icon next to
    Total Subs.
 3. Select Assign Members to Product Tier.
 4. Select the box next to the users you want to add to your subscription.
 5. After you select all applicable users, select the right arrow to move them
    to Current users.
 6. Select Save.

To remove multiple users from a subscription plan to free up seats, select
Current users and click the left arrow to move them back to Account users.

--------------------------------------------------------------------------------


SEARCH + FILTER SUBSCRIPTION USERS

Within Users & Plan Management, you can also find particular account users
and/or filter them by categories. To do this:

 1. Under User Overview, click the dropdown menu next to the funnel. ‘Search
    all’ is the default selection.
 2. Select the category in which you’d like to filter subscription users:
    * First Name
    * Last Name
    * Email Address
    * Server Region
    * Plan
    * User Type
    * Invitation Expiration Date
    * Status

You can also search by keyword if looking for a particular account user and/or
email:

 1. Type your search term in the field next to the filter dropdown list.
 2. Click the magnifying glass or press Enter.

Your search results will display under User Overview.

You can also sort columns by values. To do this, select the arrow that appears
when you hover your cursor over a column heading:



Sorting by last name with the downward arrow will list users alphabetically in
descending order. To switch to ascending order, click the arrow again for it to
turn upward.


--------------------------------------------------------------------------------


EXPORT A USER LIST

Under Users and Current Plan, you can use the Search + Filter feature to export
a list of users to a CSV file based on your search and filter criteria. This
feature allows organizations with a large number of users to easily view and
sort users by criteria like Status, Plan, User Type, or any other column in the
list. To do this:

 1. Filter your user list.
 2. Scroll to the bottom of the User Overview section.
 3. Select Export as CSV.

The CSV file will appear within a ZIP file in your Downloads folder.

--------------------------------------------------------------------------------


EDIT USER INFORMATION

On the Users and Current Plan page, you can also edit information for existing
account users. To do this:

 1. Under User Overview, select the menu icon next to a user’s status for
    additional options.
 2. Select Edit user information.
 3. In the Modify Subscription End User dialog, you can navigate to Modify
    Product Tiers, change Permissions, and/or update Contact Details.
 4. When finished editing user information, press Save.

When editing user information, you can’t update the email address for an
account.

If you’ve entered the incorrect email address for an invited user, you must
deactivate their account and add a new subscription user with the correct email
address.

--------------------------------------------------------------------------------


MODIFY SUBSCRIPTION ACCESS FOR A SINGLE USER

When you need to change subscription access for a specific account user, select
the menu icon next to their status and select either option:

 * Edit user information > Modify Plans
 * Modify Subscription Access

Select a plan with available seats and click Save Changes.

If you’ve assigned all available seats for a particular subscription, you can
change an existing user’s access to Unpaid Collaborator to free up a seat for a
new user.

--------------------------------------------------------------------------------


RESEND INVITATION

When adding new subscription users, invitations are sent out via email for their
accounts to be created and activated. However, email invitations will expire
after the date listed in the Invitation Expiration Date column under User
Overview. To resend an invitation, click the menu icon next to Status and select
either option:

 * Edit user information > Resend Invitation
 * Resend invitation

The email you can resend depends on the user’s current status. Please see below.

REGISTRATION INVITE EMAIL

Select the Registration Invite Email option for users with an Expired status.
This will allow them to activate their accounts and confirm/create their
Bluebeam IDs (BBIDs) for logging into Revu 21, Studio, and Bluebeam Cloud.



You can also visit or send this link to resend email invitations.

WELCOME EMAIL

Select the Welcome Email option for users with an Accepted status who have
activated their accounts and confirmed/created their BBIDs. This email will
provide them a link to download Revu 21 and confirm the server region they
should select when accessing Bluebeam solutions.



--------------------------------------------------------------------------------


DEACTIVATE USER

Deactivated users can’t access Bluebeam solutions (Revu 21, Studio, and Bluebeam
Cloud) if/when they attempt to sign into them. If you’d like an end user to
remain active but not consume a subscription seat, modify their subscription
access to Unpaid Collaborator.

As a best practice, we recommend only deactivating users when they’re no longer
employed at your company. To do this:

 1. Under User Overview, click the menu icon next to a user’s status.
 2. Select Deactivate User.
    
 3. To confirm, click Yes.

Deactivated users will remain listed under User Overview. However, their status
will change to Inactive. Currently, end users can’t be deleted or removed from
an account.

--------------------------------------------------------------------------------


REACTIVATE USER

The Reactivate User feature is not currently functional. We are working to
reestablish this functionality. To reactivate a user, please open a Support
ticket.

If you need to reactivate an inactive user:

 1. Select the menu icon next to a deactivated user’s status.
 2. Click Reactivate User.

--------------------------------------------------------------------------------


REALLOCATE SUBSCRIPTIONS

If you have any subaccounts, you can transfer available subscriptions to them
from your main Bluebeam account.

At this time, Org Admins can’t manually add subaccounts to their parent
accounts. To add subaccounts post-purchase, please contact support.

To redistribute available subscriptions to an existing subaccount:

 1. Open the main, parent account with available subscriptions. From your
    account dashboard, you’ll see your subaccount(s), or child accounts, listed
    in the left sidebar.
 2. Select Reallocate Subscriptions. You can also go to Account administration >
    Subscription Management > Reallocate Subscriptions.
 3. Select the child account that will receive subscriptions.
 4. Select the order number.
 5. Under Product, choose the subscription plan (Basics, Core, or Complete) with
    available seats to transfer.
 6. Enter the number of subscriptions to reallocate. The number must be less
    than or equal to the number of remaining seats.
 7. Select Redistribute.

To return subscriptions to a parent account:

 1. Select the child account from the Dashboard.
 2. Go to Account administration > Subscription Management.
 3. Select the menu icon next to Plan.
 4. Choose Return subscriptions.
 5. Enter the number of subscriptions you’d like to transfer back to the parent
    account.
 6. Click Return subscriptions.



Licensing & Registration

Revu 21

Licensing & Registration

Getting Started

Subscription Management



Learn how to manage subscriptions for users through our new Subscription
Management Portal.
Overview
Users and Current Plan
Add a New Subscription User
Bulk Add Users
Edit Permissions
Edit Subscription Access for Multiple Users
Search + Filter Subscription Users
Export a User List
Edit User Information
Modify Subscription Access for a Single User
Resend Invitation
Deactivate User
Reactivate User
Reallocate Subscriptions



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   \\?\C:\… because it’s being used by another process.”
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