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MEDICAL ALERT FALL DETECTION
LEARN MORE ABOUT HOW FALL DETECTION SYSTEMS WORK
Automatic Fall Detection is an optional feature of our HOME and HOME & AWAY and
SmartWatch medical alert systems. Here are some of the common questions asked by
new Medical Care Alert customers about how fall detection works. Please call us
at 1-855-272-1010 and ask for a sales associate to answer all your questions.
QUESTIONS ABOUT MEDICAL ALERT SYSTEMS FOR SENIORS WITH FALL DETECTION
WHAT IS AUTOMATIC FALL DETECTION?
Automatic Fall Detection means the device worn by a subscriber can detect motion
and initiate a signal to call our emergency response monitoring center without
the user having to press the button. Automatic fall detection adds an additional
layer of protection in the event the user is unable to press the button for
themselves.
HOW DOES AUTOMATIC MEDICAL ALERT FALL DETECTION WORK?
Pendants enabled with automatic fall detection use a combination of sensors and
software to detect motion. When the sensors detect changes in motion that
resemble a fall, the pendant will initiate a call to our emergency response
center.
* "HOME" Medical Alert Systems - Fall detection pendant is worn around the
neck. For folks who want fall detection in and around the home. Medical alert
button with fall detection has 400 foot range from the base station (standard
buttons have up to 1,000 foot range). Cellular communication option available
if there is no standard land-line telephone in the home.
* "HOME & AWAY" Medical Alert Systems - For best results, wear the fall
detection device as a pendant around the neck. In an emergency, speak
directly into the pendant. Nationwide coverage with AT&T or Verizon Wireless.
Go anywhere in the USA with advanced technology combining fall detection
algorithm and sensors, GPS location services and cellular communication in a
small 2 ounce highly water-resistant pendant.
* "SmartWatch PRO" Medical Alert Watch System - The SmartWatch PRO is the only
smart watch for seniors with fall detection option, and the first to have
reliable fall detection available to be worn on the wrist. The SmartWatch PRO
can detect a hard fall and initiate a call to our emergency response center.
The user will have up to 30 seconds to cancel a call by tapping the "I'm OK"
button on the watch face display.
DO AUTOMATIC FALL DETECTION DEVICES WORK 100% OF THE TIME?
No. No fall detection system works correctly 100% of the time. Users are advised
to press the button if they are able to.
Fall detection sensors and algorithms are calibrated to look for fall patterns
which include speed, distance, angle, motion after the fall, and combinations of
those patterns. They are also calibrated to not trigger false alarms for small
motions like setting the button down on a table. As a result, fall detection
devices are never considered to have a 100% guaranteed success rate.
Here is a good example: if you were to slump out of a chair, you would be on the
floor but there would likely not be enough motion to set off the fall detection
sensors.
WHY DOESN'T AUTOMATIC FALL DETECTION WORK 100% OF THE TIME?
Medical alert devices with fall detection may fail to work due to the
sensitivity of sensors, the way the user is wearing the pendant, or due to
battery and/or communication issues. This is why we stress that users press
their button if they are able to when they need help, and not to wait for the
fall detection device to initiate a call. Automatic fall detection medical alert
systems have to operate within a tolerance that will be acceptable to the user;
if the pendant is too sensitive to movement it will trigger false alarms, and if
it's not sensitive enough it will only work under certain exact circumstances.
The pendant also needs to be worn correctly by the user, typically close to the
body near the breast plate. Some fall detection pendants may be worn on the hip
with a belt clip. Call us at 1-855-272-1010 to see which style fits you best.
In no circumstance should a medical alert with fall detection button be worn on
the wrist or carried in the pocket (unless it's our SmartWatch PRO fall
detection smart watch). In the case of a mobile medical alert system with fall
detection, the device must be charged and in an area with good cellular coverage
in order to send a signal to the emergency response center.
The only fall detection system that can be worn on the wrist is our SmartWatch
PRO system. The fall detection is calibrated to detect a "hard fall" and gives
the wearer up to 30 seconds to cancel the call in the event of a false alarm.
Click here for more info on the SmartWatch PRO smart watch for seniors with fall
detection.
NOTE: No Fall detector can detect 100% of falls. If able, users should always
push their help button when they need assistance. HOME & AWAY pendants and
SmartWatch watches require daily charging and a strong AT&T, T-Mobile or Verizon
Wireless cellular signal to initiate a call.
HOW MUCH DOES FALL DETECTION COST?
Fall detection is an optional feature of our HOME, HOME & AWAY, and SmartWatch
medical alert systems, and costs $10.00 a month on top of your basic medical
alert system monthly fee. This covers the cost of the special medical alert
button with fall detection and the increased monitoring and maintenance for this
important feature.
CAN THE FALL DETECTION FEATURE GO OFF ACCIDENTALLY?
It might. The medical alert necklace with fall detection for the HOME system is
designed to detect motion that resembles a fall. It is possible you will signal
a false alarm if the pendant is dropped and bounces. If that happens, just let
our operator know that you are not in need of help and that the fall detection
pendant thought you had fallen when you dropped the button.
The fall detection sensors in the HOME & AWAY ULTRA pendant will evaluate
movement for several seconds after detecting a fall. This is when the system
will determine if a drop or a fall has occurred. In the event of a false alarm,
you can cancel the call by pressing the button and holding for 2 seconds. You
may get a call from our emergency response center, in which case you may tell
them to disregard the signal if you are not hurt or need help.
The SmartWatch PRO can detect a hard fall and initiate a call to our emergency
response center. If triggered by a non fall movement resulting in a false alarm,
the user will have up to 30 seconds to cancel the call by tapping the "I'm OK"
button on the watch face display.
WHAT ARE THE TECHNICAL SPECIFICATIONS OF THE FALL DETECTION SENSORS IN THE HOME
& AWAY ULTRA MEDICAL ALERT FALL DETECTION SYSTEM?
Optional automatic fall detection in the HOME & AWAY ULTRA medical alert system
uses software and sensors to detect rapid changes in position, indicating a fall
has occured. If a fall pattern is identified, the ULTRA device will announce "a
fall has been detected" and notify the emergency response center. This process
takes 30-45 seconds.
WHAT ARE THE TECHNICAL SPECIFICATIONS OF THE FALL DETECTION PENDANT FOR THE HOME
MEDICAL ALERT SYSTEM?
The HOME system fall detection button utilizes clinically and academically
validated technology to provide accurate fall detection. When the algorithms
determine a fall may have occurred, the LED begins to flash slowly. A few
seconds later the LED will flash quicker. Within a few seconds the LED will turn
on steady and a FALL ALERT signal is transmitted to the HOME System console. A
red LED indicates low battery and green indicates a good battery. During the
FALL ALERT signal transmission, the LED will always illuminate steady for
approximately two seconds.
Note: Due to the many types of falls that can occur, the user should always
press the HELP button whenever help is needed and not rely solely upon the
determination of the fall detection algorithms.
WHY DOES THE FALL DETECTION PENDANT MAKE A CALL WHEN I HAVEN'T FALLEN?
The fall detection pendant may occasionally signal a fall alert and place a call
to the emergency response monitoring center even if you have not fallen (a
false-positive).
False-positives typically occur after activities of daily living that exhibit
movement patterns similar to a fall. For example, quickly lying down onto a bed
or getting into a car requires a rapid change in elevation and orientation. In
these instances, the fall detection pendant sensors categorize these movement
patterns as a fall and trigger the call with a fall alert. It is also common for
younger, more active individuals to experience more false positives than older
adults because this feature is calibrated to the motion activity of an older
population.
The SmartWatch PRO can detect a hard fall and initiate a call to our emergency
response center. If triggered by a non fall movement resulting in a false alarm,
the user will have up to 30 seconds to cancel the call by tapping the "I'm OK"
button on the watch face display.
If a false positive occurs, simply tell the operator at the emergency response
monitoring center that you do not need assistance.
WHY DOESN'T THE FALL DETECTION DEVICE PENDANT GO OFF WHEN IT'S DROPPED OR THROWN
ON THE FLOOR?
While it seems like dropping it would be a good way to test the fall detection
feature, the parameters captured from a dropped or thrown fall detection device
do not resemble those of a person who has fallen, and the classifier can tell
the difference. The algorithms are based on data gathered from actual human
falls that yield complicated motion activity not attainable in a drop or throw.
CAN I GET A FALL DETECTION BRACELET TO WEAR ON MY WRIST?
Yes! The only fall detection system that can be worn on the wrist is our
SmartWatch PRO system. The fall detection is calibrated to detect a "hard fall"
and gives the wearer up to 30 seconds to cancel the call in the event of a false
alarm. Click here for more info on the SmartWatch PRO smart watch for seniors
with fall detection.
Our other medical alert systems for seniors with fall detection include our HOME
and HOME & AWAY systems:
* HOME System Fall Detection pendants are always worn around the neck as a
pendant. The HOME medical alert button with fall detection is shower-safe,
and includes a breakaway lanyard.
* HOME & AWAY ULTRA pendant should be worn around the neck with the lanyard.
The belt clip is not recommended for use with Fall Detection with the ULTRA.
* HOME & AWAY DUO fall detection pendant should be worn around the neck with
the lanyard. The fall detection device pendant can send a fall alert signal
up to 300 feet away from the DUO GPS device.
* SmartWatch PRO fall detection smart watch systems are worn on the wrist like
a normal wristwatch. The fall detection sensors can detect a hard fall and
initiate the call to our emergency response center. The user has up to 30
seconds to cancel the call in the event it was dropped or otherwise triggered
accidentally. We've even tested the fall detection sensitivity by doing
jumping jacks, which doesn't trigger false alarms.
CAN I STILL PRESS THE MEDICAL ALERT BUTTON IF I GET FALL DETECTION?
Yes. We encourage you to press the button any time you need help - don't wait
for the fall detection sensors to decide if you need help or not if you are able
to press the button yourself.
Remember you can press the emergency call button to get help in any situation -
for police, fire, or medical emergency.
WILL THE FALL DETECTION PENDANT INTERFERE WITH MY PACEMAKER OR DEFIBRILLATOR?
Our HOME AutoFALL Fall Detection pendant has no external magnets, operates on
radio frequency 418MHz and is powered by a CR2477 lithium battery. You should
have no interference with a pacemaker or defibrillator, but it's always best to
check with your medical professional for their opinon.
The HOME & AWAY ULTRA system does have magnets as part of the charging pins. We
generally recommend clients wanting automatic fall detection and GPS tracking to
look at our HOME & AWAY DUO system which does not have the magnets.
As a general rule, we recommend keeping a cellular fall detection pendant 6-12
inches away from your pacemaker or defibillator. This often means the device
should be worn on the hip - the HOME & AWAY DUO is a good option for these
folks.
Individuals with pacemakers or defibrillator should review their pacemaker or
defibrillator materials regarding interaction with batteries, magnets and cell
phones, and take the same precautions the materials recommend for this device.
The SmartWatch PRO is worn on the wrist and should not interfere with a
pacemaker or defibillator.
All of our Fall Detection devices complies with Part 15 of FCC Rules and
restrictions, including those for radiated emissions.
HOW MANY MEDICAL ALERT FALL DETECTION BUTTONS CAN I HAVE?
Some people have multiple members of the household who need protection (i.e.
husband and wife). We can protect multiple people at the same residence, no
extra charge for monitoring. The HOME Medical Alert System can accommodate up to
16 fall detection devices for seniors. Just pay for the additional fall
detection button if you need more than one.
WILL THE MEDICAL ALERT FALL DETECTION BUTTON GO OFF ACCIDENTALLY?
Fall detection buttons can go off accidentally if there is sudden movement that
resembles a fall. Just tell the operator that it is a false alarm and to
disregard - everything is OK.
IF THE FALL DETECTION GOES OFF AND THE DOOR IS LOCKED, HOW WILL EMS GET IN?
This is why we include a Lockbox at no charge with your Medical Care Alert
system!
If the fall detection medical alert button initiates a call and we dispatch
emergency services, we'll provide them with the location and 4-digit combination
to your lockbox. When the door is locked, our free lockbox will allow EMS to
enter with out breaking in.
The key lockbox is a secure box which easily attaches to your home - just like a
real estate agent uses when showing a home for sale. Local emergency personnel
are given the combination to the lockbox so they can quickly get a key to your
home in the event of an emergency. The lockbox can also be used so that family
members or friends can readily get a key to your home when necessary.
CAN THE MEDICAL ALERT FALL DETECTION BUTTON GO WITH ME IF I MOVE OR AM ON
VACATION?
You can easily take our "HOME" medical alert fall detection system with you on
vacation, or if you are a SnowBird. It is very easy to unplug and re-install.
Simply notify Medical Care Alert Customer Service at 877-913-3680 of your
current location. Information can be changed anytime and as many times as needed
at no charge.
Our "HOME & AWAY" and "SmartWatch" medical alert fall detection systems can be
taken anywhere in the USA. You will be protected anywhere you have coverage with
the AT&T, T-Mobile or Verizon Wireless network.
DO THE FALL DETECTION BUTTON BATTERIES EVER NEED CHARGING?
All medical alert buttons have a battery.
Most standard and fall detecting medical alert emergency call buttons never need
charging. They are self-contained we replace your button when the battery gets
low. All cellular / GPS medical alert devices should be charged daily.
Here's a list of the types of batteries used in our medical alert call buttons:
* HOME System - Batteries never need charging. Standard HOME Medical Alert
Button batteries last up to 7 years before they need to be replaced. AutoFALL
Fall Detection button batteries last up to 18 months before needing to be
replaced. Our customer service team will notify you when we receive a low
battery notification, and make arrangements to send a replacement medical
alert button at no charge to you.
* HOME & AWAY System - All HOME & AWAY pendants should be charged daily for
best results. Most folks will just place the pendant in the charger at night,
and keep it on the nightstand or other convenient location. Battery life on a
single charge depends on several factors including: which model of HOME &
AWAY system you have, cellular strength, if fall detection is enabled, and
other environmental conditions.
For more information about medical alert batteries, click the link and visit our
Thrive! Blog article.
WHO SHOULD GET A MEDICAL ALERT FALL DETECTION BUTTON? WHO IS FALL DETECTION
RIGHT FOR?
You may be surpirsed to learn that we don't recommend automatic fall detection
for every client.
A medical alert system with fall detection is usually best for folks who have a
history of falling and may not be able to press the button by themselves. This
may be a case of someone who is prone to blackouts, fainting, seizures or taking
medicaiton that can cause confusion. Fall detection devices for seniors are most
helpful in those situations.
We get questions from families about how medical alert fall detection works if
their loved one loses consiousness. If we receive the fall detection signal but
are not able to speak with them over the 2-way voice console/pendant, we send
help and then notify the family that a fall has occured and EMS has been
dispatched to their location.
Fall detection can be added at any time to our can easily take our "HOME"
medical alert system by simply adding a fall detection pendant.
Adding fall detection to our "HOME & AWAY" or "SmartWatch PRO" medical alert
fall detection systems is even easier: just call Medical Care Alert Customer
Service at 877-913-3680 and we'll activate the medical alert fall detection
feature for you right over the phone.
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1-855-272-1010
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