community.docusign.com
Open in
urlscan Pro
108.157.214.43
Public Scan
URL:
https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On November 20 via api from US — Scanned from DE
Submission: On November 20 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
GET /search
<form method="get" action="/search">
<div class="searchbox searchbox--large qa-search-area">
<div class="searchbox__input qa-menu-search-input ">
<div class="algolia-search--forum algolia-search" data-preact="algolia/components/Search"
data-props="{"isUserGuest":true,"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":true,"isFederatedFreshdeskSearch":false,"isAlgoliaAnswersActive":false,"searchInContentCategories":[111],"groupId":null,"aiSearchSummary":false,"phrases":{"Forum":{"live.search.placeholder":"Search the Docusign Community","live.search.search.text":"Search:","show.results":"Show results","advanced.search.filters":"Filters","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create Topic","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","vraag":"Question","advanced.search.show.more.topics":"Show {number} results","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show More","live.searchv2.no.result.title":"No search results","live.searchv2.no.result.text":"We couldn't find anything related to your query. Try typing a different one.","live.searchv2.footer.press":"Press","live.searchv2.footer.enter":"Enter","live.searchv2.footer.text":"to see the AI summary and all results for your query","live.searchv2.recents":"Recents"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"},"Common":{"advanced.search.filter.clear.all":"Clear all","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."}}}"
data-css-anchor="algolia-search">
<div class="search-and-filter-wrapper" data-bounded-context="Search"><span>
<div class="algolia-search-container" aria-expanded="false" aria-owns="downshift-2-menu" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-2-label">
<div class="algolia-search-container--empty-input">
<div class="search-box"><button type="submit" aria-label="Enter" class="search-box__submit" data-toggle="button"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
<path
d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
fill="currentColor"></path>
</svg></button><input aria-label="Search" type="search" placeholder="Search the Docusign Community" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
data-event-filter="enterKeydownFilter" class="search-box__input" aria-autocomplete="list" id="downshift-2-input"><button type="reset" aria-label="Clear search" class="search-box__reset" data-toggle="button"
style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
<path
d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
fill="currentColor"></path>
</svg></button></div>
</div>
</div>
</span></div>
</div>
</div>
</div><!--searchTerm-->
<input name="elqCookieWrite" data-ds="1" type="hidden" value="0"><input name="elqCustomerGUID" data-ds="1" type="hidden" value="7f33ffc3-03e3-4467-ab39-f6fc339bc591">
</form>Name: forgotPassword — POST /member/forgotPassword
<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__574616946" data-mn="ItemView" data-mn-app="frontend">
<div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
<div class="box box__pad is-hidden">
<ul></ul>
</div>
</div>
<div class="form__row">
<div class="first">
<label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
</div>
<div class="second">
<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
</div>
</div>
<div class="form-row first">
<button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send Message <div class="loader"></div></button>
<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
</div>
<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Wr_8_NNJWuwd3VPGFwtpl2ajmeQ7bqVCi_NS4RcXf5w">
<input name="elqCookieWrite" data-ds="1" type="hidden" value="0"><input name="elqCustomerGUID" data-ds="1" type="hidden" value="7f33ffc3-03e3-4467-ab39-f6fc339bc591">
</form>Text Content
Skip to main content
Back to Docusign.com
* Get Started
* Get Inspiration
*
* * Get Inspiration
* Inspiration Hub
* Agreement Insights14
* On-demand8
* Community Spotlights12
* Tips from Docusign32
* What's New at Docusign9
* Discussion
*
* * Community
* Recently Active Topics
* Unanswered Questions
* What's New
* Community Announcements28
* Say Hello12
* IAM Applications
* Docusign IAM for Sales5
* Docusign IAM for CX3
* Docusign IAM Core6
* Platform Services
* Docusign Maestro138
* Docusign Navigator7
* Docusign App Center11
* Data Verification12
* Docusign Admin236
* Docusign Monitor6
* Core Capabilities
* eSignature5036
* CLM254
* Web Forms103
* Identify38
* DocGen36
* Rooms53
* Developer
* eSignature API297
* Extension Apps7
* Maestro API6
* Navigator API6
* Web Forms API6
* Authentication25
* Embedded Signing36
* Docusign Connect25
* Go-live24
* SDKs41
* Salesforce/Apex Toolkit24
* Mobile SDKs5
* General69
* Extensions
* IDV Premier8
* DocGen for eSignature7
* Notary23
* Payments39
* Mobile43
* Integrations
* Salesforce213
* Google11
* Microsoft144
* Workday14
* ServiceNow4
* Other111
* Community FAQ Center
* Using the Community8
* FAQs4
* Groups
* Events
* Ideas
* Learn
*
* * Customer
* Developer
*
* Start a Post
* Login
Docusign Discover 2024: Explore What's Next in Agreement Technology
D
1 month ago
* Home
* Community
* Core Capabilities
* eSignature
ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,033 Topics
* 15,270 Replies
Subscribe
When you subscribe we will email you when there is a new topic in this category
5033 Topics
Recently Active
Most Replies
Most views
Newest First
L
Laurent GHESQUIERESNewcomer
asked in eSignature
REQUEST INVOICE
please provide me with the invoice subject to payment made as of today for an
amount of 108 EUR duly debited on my visa credit card. Best regards, Laurent
Ghesquières
0
719
L
24 minutes ago
S
sgarciavNew Voice
asked in eSignature
User not receiving email after submitting form in test environment
Hi all, I’ve got a user who is training others on how to use DocuSign. She is
using the test environment found here: https://apps-d.docusign.com After she
submits the form she never gets an email notification. I successfully logged
into the test environment and see her envelope. In production, I usually Resend
the envelope and the issue is solved, but in the test environment she does not
receive any email, even after I click the resend button for that specific
envelope. How can I troubleshoot this issue? Thanks!
0
10
S
33 minutes ago
N
NoorNewcomer
asked in eSignature
Subject: Urgent Assistance Needed: Retrieval of Removed Documents
Subject: Urgent Assistance Needed: Retrieval of Removed Documents To Whom It May
Concern, I urgently need assistance regarding items that have been removed from
DocuSign. These are important contracts, and I need to know how I can retrieve
them after their automatic removal. Thank you for your prompt attention to this
matter. Best regards,
0
254
N
1 hour ago
M
manordoeNewcomer
asked in eSignature
Recipients able to upload additional documents
Hello, I am wondering if there is a way that recipients can upload additional
documents while signing their portion.
0
30
M
1 hour ago
T
tamlernerNewcomer
asked in eSignature
Signature for INPI - France
I need to sign an official document for the INPI here in France but I don’t get
the certificated signature option when doing the whole envelope settings. How do
I find it? and after that, since there’s a lot of questions around this: does
the signature actually work still nowadays? A lot of people are complaining
about the INPI rejecting Docusign’s signature certificate. Thank you!
0
10
T
2 hours ago
C
Cristina CañasNewcomer
asked in eSignature
INPI (France)
When I try to upload may signed document on the INPI website, I get this message
: “Votre signature n'est pas valide : La synthèse a été signée avec un
certificat étranger hors UE et dont l'autorité de certification n'est pas
présente parmi celles définies dans les listes de confiance eIDAS. Votre
signature n'est donc pas considérée comme valide puisque nous ne retrouvons pas
l'autorité de certification du certificat utilisé parmi les listes de confiance
eIDAS. Nous vous invitons à vous rapprocher de votre fournisseur de signature
afin d'avoir une signature conforme.”Translation : “Your signature is not valid:
The summary has been signed with a foreign certificate from outside the EU,
whose certification authority is not one of those defined in the eIDAS trust
lists. Your signature is therefore not considered valid, as we cannot find the
certification authority of the certificate used among the eIDAS trust lists.
Please contact your signature provider to obtain a compliant signature.”
0
773
C
2 hours ago
L
love tingtingNewcomer
asked in eSignature
custom fields's validation in envelop
hello everyone I need your help. I didn't see any custom field validation method
in the official documentation. Is there a good way to set validation? Or can I
write code on docusign for validation?
0
51
L
3 hours ago
S
SFEWNewcomer
asked in eSignature
INBOX
Why are completed envelopes still sitting in my inbox, should they not get
removed to the completed folder ?
0
50
S
3 hours ago
T
TatjanaNewcomer
asked in eSignature
Adding 2nd signatory
Hi! I have a question concerning adding a second signatory to an existing
account. I have a standard plan, but according to my settings, I can’t add a new
user to the account until I upgrade the plan. How many signatories (signatures)
can one have on a Business Pro plan?
0
72
T
5 hours ago
A
Allyn1010Newcomer
asked in eSignature
No Access Email Due to 'Corrected' Documents
Has anyone had a recipient get a notification that says they no longer have
access because the sender corrected one or more of the documents? I was the
sender and I downloaded the completed forms but never edited or even touched the
actual information in those documents. The recipient received a message saying:
“[SENDER] has corrected individual document A, B, C, and/or D. As a result, you
no longer have access.” Thoughts? Thanks!
0
504
A
5 hours ago
T
TonyLandaisNewcomer
asked in eSignature
Digital stamp with mobile app
I often need to use the digital stamp, but I can’t find this feature on the iOS
mobile app. I also tried to use the web browser on my iPad, but this
functionality seems to be missing too. Is there a workaround for this limitation
on mobile devices? Thank you for your support. Tony
0
175
T
5 hours ago
A
Alyshia.BennettNewcomer
asked in eSignature
File Number
Is there a way to add the file number the disbursement for the envelope will be
charged to so it will show on reports?
0
266
A
5 hours ago
S
Samuel HaighNewcomer
asked in eSignature
Privacy Policy
We are wanting to add a privacy policy to the end of all envelopes we send for
our company we have received some from other firms that have this but after
searching the support section i wasn't able too find anything. Is anyone able to
point me in the right direction? Thanks
0
81
S
5 hours ago
I
ITMSCoopNewcomer
asked in eSignature
Multiple emails being sent out
Multiple users have had email from Docusign when they haven’t logged in that
day. The last case was a user with the initial email as a “Reminder: Complete
with Docusign” , followed up with 3 emails to “Complete with Docusign” Other
users have reported the same issue
0
1015
I
5 hours ago
CorneliusReuterNewcomer
asked in eSignature
How many attachments per envelope?
Hello, do anyone know how many documents I can send/attach in one envelope both
for manual sending and for sending via API Background: I have different 3,000
documents which have to be signed from exactly 2 signers (the same signer for
all documents). And know I’m searching for a good solution. In best case I would
attach all 3,000 documents and docusign will place the signing fields
automatically (auto-positioning). Thanks and regards, Cornelius
0
61
5 hours ago
F
FerdinandoCMNewcomer
asked in eSignature
Authorities accepting docusigned documents for medical device registrations -
Overview
Hi All, is there an overview of authorities accepting docusigned documents for
medical device registrations?I am interested in the European Region but also a
global perspective would be useful.Many thanks!Ferdinando
1
348
F
6 hours ago
B
Benjamin SchaeferNewcomer
asked in eSignature
Sign of using PDF scanned document
Hi there, I have a rather unusual question. I sent a document to a customer for
signature an recieved a scanned PDF document with a handwritten signature
besides my digital signature coming from docusign. Is it possible to upload this
to the envelope, or do I definitely have to ask the customer to use the digital
signing process. Best Regards Ben
0
91
B
6 hours ago
B
breynctzaNewcomer
asked in eSignature
You're done! want to sign another document? Order of next document
When signing a document the next document that is proposed is the most recent
one to be approved however I would prefer to have the oldest one be proposed.
Can this setting be changed? Reason being is if you’re always signing the most
recent - the older ones will keep getting pushed out. First is first out. not
last in first out
0
81
B
6 hours ago
M
Mike BeveridgeNew Voice
asked in eSignature
Shared access for Reactivated user?
Hi Community….hope you’re having a decent week. QQ - I’ve noticed that if had a
user (lets call them User 1)….and they had shared access to user 2...if I close
then reactivate User 1 - that user still has shared access to user 2?!….seems
like a bug as I would have thought when you Close a user - any / all shared
access is revoked by design, and would have to be set up again (post
reactivation) ? Any help much appreciated. Thanks, Mike
0
30
M
8 hours ago
G
GregorNewcomer
asked in eSignature
NEW selections for Authentication since today and repeated authentication für
Initials on each page ;-(
Dear support,Dear DocuSign community, I am struggling with some new features in
DocuSign which I noticed today and for which I need a recommendation or
solution: a. in the past I had 3 options for signing an envelope now I have 5
(which one to use is now more complex as I have several partners who accept
DocuSign but do not have an account) When I initiated the signage process in the
past, I could just put my initials on each page of the doc and sign with the SMS
→ NOW DocuSign asks on each page for 1) the purpose of the initials and 2) the
Authentication (that is wired and exhausting - please help) Thank you very much
for your support!
1
120
G
9 hours ago
G
gamalghazyNewcomer
asked in eSignature
Can Customer Sign First before my company signatory
I wanted to check if it is possible to have the client Sign first before our
Company signatory will sign?
0
50
G
11 hours ago
lvincentNew Voice
asked in eSignature
How to prevent the automatic loading of a previously created signature ?
Hi everyone, When I sign documents, my previously created signature is
automatically loaded and reused. However, I would prefer to recreate my
signature each time for better customization and control. Currently, the
behavior I observe is as follows : Do you know if there’s a setting or
configuration in the tool to disable this feature? Thank you for your help! 😊
0
80
11 hours ago
C
Christos MouskosNewcomer
asked in eSignature
Can you transfer Envelopes across Sites?
Hello, Is there a way to transfer envelopes between Accounts in different Sites?
e.g. from an Account in NA1 to an Account in NA2 Thanks in advance!
0
212
C
12 hours ago
P
PatrickoAUSNewcomer
asked in eSignature
Completed Documents Not visible in Completed Document Box
Hi, I’ve just received confirmation of completion of the Documents and want to
download, but the completed documents are not showing up in the completed box.
0
50
P
14 hours ago
G
globetax-devNewcomer
asked in eSignature
Agreen and Continue popup broken "Other Actions" in Chrome
This is the issue - It does not happen in Edge ? Any ideas - this is since the
recent update DocuSign published. As you can see we are using Focused view
embedded signing. Apart from the bug, like someone else asked in “New modal
appear in the iframe” question, we understood the behavior about this popup only
happens once per “Recipient/Signer”, similarly to Adopt a signature. Once agreed
to this once per email address, it does not happen for subsequent envelopes to
that person. Can you confirm? Also the answer in that question I mentioned does
not really satisfy the question - can you elaborate of the intent. Personally,
it feels right to a degree because you do have these Other options. But if you
have signed something on behalf of say, abc@mail.com recipient, then do it again
- you wont see this popup and thus cannot decline or finish later from a focused
view (I am sure you are aware and one would have to add a Decline tag in the
document which isn’t documented anywhere last time I
0
101
G
16 hours ago
* 1
* 2
* 3
* 4
* ...
* 202
*
Page 1 / 202
MOST HELPFUL MEMBERS THIS WEEK
* Cristina.Zabeo
5 likes
* Reuben.Ng
3 likes
* I
Islam.Hassanein
3 likes
* Christina Griffith
2 likes
* Hiroshi.Hosoda
2 likes
BADGE WINNERS
* juurouhas earned the badge 1st Question Posted
* manordoehas earned the badge 1st Question Posted
* kweibelthas earned the badge 1st Reply Posted
* tamlernerhas earned the badge 1st Question Posted
* tamlernerhas earned the badge 1st Reply Posted
Show All Badges
POPULAR TAGS
* eSignature
* Admin Tools
* API
* Salesforce
* Billing
Powered by Gainsight
Code of Conduct
SIGN UP
Already have an account? Login
YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU
DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE
FOR FREE WHEN REGISTERING.
Customer Login/Registration Developer Login/Registration
DOCUSIGN COMMUNITY
YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU
DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE
FOR FREE WHEN REGISTERING.
Customer Login/Registration Developer Login/Registration
Enter your E-mail address. We'll send you an e-mail with instructions to reset
your password.
Enter your e-mail address
Send Message
Back to overview
SCANNING FILE FOR VIRUSES.
Sorry, we're still checking this file's contents to make sure it's safe to
download. Please try again in a few minutes.
OK
THIS FILE CANNOT BE DOWNLOADED
Sorry, our virus scanner detected that this file isn't safe to download.
OK
Docusign Community
Code of Conduct
By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts.
Reject All Accept All Cookies
Cookies Settings
PRIVACY PREFERENCE CENTER
When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
Allow All
MANAGE CONSENT PREFERENCES
STRICTLY NECESSARY COOKIES
Always Active
These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.
FUNCTIONAL COOKIES
Functional Cookies
These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.
PERFORMANCE COOKIES
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
Back Button
COOKIE LIST
Search Icon
Filter Icon
Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label
Reject All Confirm My Choices