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 1. ONYX Hospitality Group
    

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PRIVACY CENTRE


PRIVACY AND COOKIE POLICY

Learn how we collect, use, protect, retain and share your personal information


 * THE PERSONAL INFORMATION WE COLLECT
   
   
   THE PERSONAL INFORMATION WE COLLECT
   
   With your consent, we collect information from and about you. This is
   collected from either your visits to our websites or through the use of our
   services. The information we collect includes:
   
   Contact information
   The contact information we ask for is related to the guest details needed to
   complete an online reservation or registration to our loyalty programme. For
   example, we ask for your name, email address, phone number and travel
   periods. We may also collect your physical address.
   
   Demographic information and preferences
   We collect your demographic information. This includes your gender,
   salutation, nationality, country of residence or date of birth. We may also
   ask for your language or stay preferences.
   
   Payment information
   In order to process your online reservation, we collect your payment
   information. We ask for your payment type, the cardholder name, card number
   and expiration date. Depending on the guarantee policies of your reservation,
   our secure forms may ask you to enter your CVV number for authorisation in
   confidentiality too.
   
   Stay and loyalty programme membership information
   Your stay history and ONYX Rewards loyalty programme membership information
   is collected by us. This may range from the hotels in our group that you have
   stayed at, your arrival and departure dates, services or goods you purchase
   to any special requests or service preferences that you may have. We also
   collect information on your use of our loyalty programme including how and
   where you earn or redeem your points.
   
   Information you submit, post or share
   We collect any information you submit, post or share. This could include
   enquiries submitted using our forms or email, customer feedback or surveys
   about your stay and job applications through our websites.
   
   Other information
   Information while you access our websites is collected. For example, we
   collect information on the browser or device you used to access our websites,
   the amount of time you are active on our website, how you interact with it or
   the sites you visit after leaving. This data is used mainly for statistical
   analysis or marketing purposes, it is not connected to any protected personal
   information such as your name, address or payment details.


 * OUR USE OF COOKIES
   
   
   OUR USE OF COOKIES
   
   When you visit or interact with our websites, we may use cookies or other
   similar technologies to help provide a safer, better and faster experience,
   and for marketing and advertising purposes.
   
   What are Cookies
   “Cookies” are small data files which are placed on your computer, tablet,
   mobile telephone or other devices used to collect and record certain pieces
   of information whenever you visit or interact with websites. There are
   several types of cookies:
   
    * Session cookies which expire when you leave our websites. These allow us
      to link your actions with that particular browsing session
    * Cookies that are stored on your device between browsing sessions which
      lets us remember your preferences or actions while on our websites
    * First-party cookies (or tracking) that we have set on our websites
    * Third-party cookies (or tracking) that are set by our third-party partners
   
   You can be assured that the cookies we use only aggregates website data and
   does not contain protected information.
   
   How we use Cookies
   Similar to other websites, we use cookies to collect visitor preferences,
   monitor web traffic and improve on your web experience. For example, cookies
   help us ensure the security and authenticity of registered users once you log
   in to our website or assess particular web pages that are not relevant for
   you and identify ways that these can be improved.
   
   We work with third-party companies or service partners including Google who
   are authorised to place third-party cookies and similar technologies for
   storing information on our websites with our permission. These service
   partners are also committed to help us provide you with a safer, better and
   faster experience.
   
   Your right to refuse Cookies and tracking tools
   The majority of commercial Internet browsers will automatically accept
   cookies. However, if you prefer to delete cookies or have them automatically
   refused, this can be done by changing the settings on your Internet browser.
   The “Help” section on your browser toolbar offers instructions on how to make
   these adjustments.
   
   You can also control tools on your mobile devices. For example, location
   services or push notifications on your phone can be switched off. These
   settings are device specific.
   
   Additional resources and information
   
   
    * Opt-out of our use of Google Analytics
    * Read Google’s Privacy Policy


 * WHERE WE USE YOUR PERSONAL INFORMATION
   
   
   WHERE WE USE YOUR PERSONAL INFORMATION
   
   We use your personal information to improve our services and provide you with
   a personalised website experience. The following describes how your personal
   information may be used.
   
   Questions or enquiries
   We may use information to respond to any of your questions or enquiries. For
   example, we may use this information to fulfil a request for your hotel
   reservation, help you with additional services, assist you with loyalty
   points redemptions or ask for your feedback in a customer survey.
   
   Service improvements
   The information we collect is used to improve our website and services. We
   may use this information to make our hotels, loyalty programmes or services
   better. The information may also be used towards analytics or personalising
   your website experience. Where legally permitted, we may combine the
   information we get from you with the information we are able to attain from
   our third-party service providers too.
   
   Marketing
   The personal information we collect may also be used towards marketing
   purposes. For example, we may from time-to-time send information to you about
   new services or exclusive offers, serve you ads about our properties, invite
   you to join our loyalty programme or give you updates on new openings and
   website features. We may also send you push notifications to your mobile
   devices.
   
   Security
   Your information may be used for security purposes. Where legally permitted,
   we could use this to protect our customers, websites or our company.


 * HOW WE PROTECT YOUR PERSONAL INFORMATION
   
   
   HOW WE PROTECT YOUR PERSONAL INFORMATION
   
   We are committed to protecting your personal information. The key precautions
   we take are outlined below.
   
   Secure websites
   We use an SSL (Secure Socket Layer) encryption protocol to guarantee secure
   transactions and ensure complete confidentiality when you access our
   websites. Your payment details and all information that you provide through
   forms on our websites are automatically encrypted when it is transferred
   using the SSL.
   
   A padlock and green ‘Secure’ remark is located in your address bar as well
   web addresses starting with ‘https’ can be referred to for assurance that our
   websites are compliant.
   
   Storage
   All our properties and corporate offices take steps and precautionary methods
   to ensure that all private and protected information is kept in secure
   locations, where only authorised individual have access. Certain information
   is also stored in a protected and secure property management system.
   
   Request
   You may request to view your personal information within a 12-month period.
   Within 30 days of your request, we will provide a list of the categories of
   personal information we collected about you. The information will be provided
   in a portable format that can easily be transferred from one device to
   another.
   
   Opting out
   You can opt-out of receiving marketing emails from us. When you confirm your
   online reservation with us, the opt-in option is not selected. If you are
   already part of our email database and no longer want to receive
   communication, you can also opt-out through the unsubscribe link on our
   websites or from within the email you have received. Alternatively, we are
   happy for you to send us a request to omit you for our email marketing
   database too.
   
   Even though you opt-out of marketing messages, we will still send you
   transaction messages including responses to your enquiry and reservation
   confirmation emails.
   
   Caution
   We would like to point out that the Internet is not 100% secure. We recommend
   that you do not share passwords or provide confidential information when
   using email. For your protection, email responses from us will not contain
   confidential information either.


 * HOW LONG YOUR PERSONAL INFORMATION IS KEPT
   
   
   HOW LONG YOUR PERSONAL INFORMATION IS KEPT
   
   Your personal information is kept for as long as necessary to provide you
   with the services you have requested or for other essential purposes such as
   compliance to legal obligations, resolving disputes or enforcing our
   policies.
   
   How long we retain your personal information can vary based on the context of
   information collected or our legal obligations. The factors that typically
   influence these retention periods range from:
   
    * The amount of time needed for us to provide you with our services. For
      example, how long is needed to keep systems secure, the amount of time we
      need to retain the information in order to improve our services and web
      experience or the period of time required to maintain appropriate business
      and financial records
    * The sensitivity of information. If the personal information is highly
      sensitive, a shortened retention time is generally applied
    * Any legal, contractual or similar obligations to retain your personal
      information. For example, mandatory data retention laws that we are
      obligated to comply with will dictate the duration of retention
   
   Please be assured that once it is no longer necessary for us to retain your
   personal information, we will dispose of it in a safe and secure manner.


 * WHERE YOUR INFORMATION MIGHT BE SHARED
   
   
   WHERE YOUR INFORMATION MIGHT BE SHARED
   
   Your information may be passed to and used by all companies managed by us. We
   will never pass your personal data to anyone else, except for any successors
   in title to our business and third-party service providers or suppliers that
   process data on our behalf. We may also use and disclose information in
   aggregate (so that no individual customers are identified) for marketing and
   strategic development purposes.
   
   We will only disclose protected information about you outside of ONYX
   Hospitality Group without your consent where:
   
   It is required or authorised by law
   We are required to provide you with services you have requested in which case
   it is deemed that you have given us your consent
   You may have outstanding payments which are owed to us
   Our website may also contain links to other websites, which are outside our
   control and are not covered by this Privacy Policy. If you access other
   sites, using the links provided, the operators of these sites may collect
   information from you, which could be used by them, in accordance with their
   privacy policy, which may differ from ours.
   
   You have a right to access the personal data that is held about you. To
   obtain a copy of the personal information we hold about you, please write to
   us at the following address:
   
   ONYX Hospitality Group
   847 Petchburi Road, Pratunam, Ratchathewi, Bangkok 10400, Thailand
   

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