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Welcome! Here you can submit an IT help ticket or use the magnifying glass to
search for self help articles.

I.T. Helpdesk
 * Home
 * ICTC Quick Links
 * Distance Learning Resources
 * 
   How-To: Google
    * 
      Chrome Browser
       * Sign into Chrome Browser
   
    * 
      Gmail
       * Add ictech.edu Email to Phone
       * Turn Off Smart Reply in Gmail
       * Set Up Folders and Rules in GMail
       * Group/Ungroup Email Thread Messages
   
    * 
      Google Drive
       * Upload Files to Google Drive
       * Create Folders in Drive
       * Share Files/Folders in Google Drive
       * Advanced Share Settings
       * Convert Existing Documents
   
    * 
      Google Calendar
       * Create Google Calendar Event
       * Create a New Calendar
       * Share a Calendar
       * Meeting with Hangouts
   
    * 
      Google Meet
       * Create/Join a Meeting
       * Meeting Button Functions
       * Record a Meeting
   
    * 
      Google Docs
       * Create a Doc
       * Collaborating in Docs
   
    * 
      Google Sheets
       * Create a Sheet
       * Collaborating in Sheets
       * Sheets Tool Bar
       * Basic Formulas
   
    * 
      Google Slides
       * Create Slides
       * Collaborating in Slides
   
    * 
      Google Forms
       * Create a Form
       * Customize Form
       * Add Images to Form
       * Link a Form to a Sheet
       * Form Settings
   
    * 
      Google Classroom
       * Create a Class
       * Invite Students to Class
   
    * Reset Student GSuite Passwords

 * 
   How-To: The Basics
    * 
      Mitel Phones
       * Sign Into Your Mitel Phone
       * Change Voicemail Greeting Via Phone
   
    * 
      Microsoft Products
       * Install Office Products
   
    * Print with CentraQ
    * Add ictech.edu Email to Phone
    * Troubleshoot Internet Connectivity
    * View Recordings on Avigilon
    * VPN: Connect/Disconnect
    * Install/Setup the VPN Client

 * 
   How-To: PowerSchool
    * PowerSchool Admin

 * 
   How To: PowerTeacher Pro/Canvas
    * 
      Canvas
       * Change Canvas Password
       * Invite a Co-Teacher in Canvas
       * Publish Canvas Courses
       * Import Canvas Course Content
   
    * 
      PowerTeacher
       * Change PowerTeacher Password
       * Print Student Logins

 * 
   Video Library
    * Canvas Video Library
    * Google Classroom Video Library
    * Google Forms Video Library
    * PS Enrollment Video Library

 * FAQ
 * Submit a Ticket
 * Request a Shared Drive
 * Request IT Assistance for Event/Presentation
 * Email Lists
 * Meet the I.T. Staff
 * Acceptable Use Policy
 * GSuite Status Dashboard

I.T. Helpdesk





-WELCOME TO THE I.T. HELPDESK -


HOW CAN WE HELP?




WE STRIVE TO PROVIDE OUR EXPERTISE AND I.T. VISION TO ICTC TO ENHANCE THE
ORGANIZATION'S OVERALL POSITION AND MAKE OUR CONTRIBUTION TO THE WORLD OF
EDUCATING FUTURE WORKERS.



Among these web-pages you will find general information about the department,
several step-by-step Self Help articles on common tech issues, and any other
forms or information pertinent to our organization's users.

Keep checking back for new Help Articles!

Submit a Help Ticket


Important Note: If you cannot submit a ticket via the portal, please send your
issue via email to helpdesk@ictech.edu

Go to ICTC Website




POPULAR HELP ARTICLES:

 * Add ictech.edu Email to Phone

 * Print Student Logins

 * Create/Join Google Meets Meeting

 * Print with CentraQ

 * Link Google Form Responses to Google Sheet


TIP: USE THE MAGNIFYING GLASS IN THE TOP RIGHT CORNER OF THIS PAGE TO SEARCH
THIS SITE FOR YOUR ISSUE OR QUESTION!




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