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HOME2023-08-07T16:45:52-04:00


DIGITAL TRANSFORMATION SERVICES

FIND OUT WHICH DIGITAL SERVICES ARE RIGHT FOR YOUR BUSINESS

 * STRATEGY

 * TECHNOLOGY

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 * STRATEGY

Leading organizations are embracing digital transformation strategies centered
around reimagining their products and services, rethinking the customer
experience, reinventing employee productivity, and refining operations to drive
efficiency. Our experts bring countless years of experience advising some of the
world’s largest enterprises & government entities. Much more than just a
planning partner, we can move from strategy into implementation with equal
expertise.

 * The Experience Group
 * CX Strategy & Design
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 * TECHNOLOGY

Digital transformation is about much more than just new technology- it’s about
the people, processes, and tools that are essential to successful change. With
the human-centric design-thinking of a digital agency, the next-gen innovation
of a digital consultancy, and the agile, scaled delivery of a global IT services
provider, we enable enterprises to get to market quickly and get it right the
first time.

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We strive to make IT organizations a hero by delivering “outside the box”
thinking and solutions that fit within their business model, driving increased
uptime, performance, service, and security.  Supporting hundreds of clients
globally, covering millions of devices and support contacts, DMI provides
enterprise-grade managed services with a focus on customer experience,
technology innovations and real-time analytics and insights.



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REPORT DMI has been recognized as a Leader in the 2023 Gartner® Magic QuadrantTM
for Managed Mobility Services, Global for the 8th year running! Read the 2023
Magic Quadrant report to learn more about DMI’s recognition in this space and
how we effectively manage globally distributed, corporate-liable devices and
BYOD users. Read More arrow_forward_ios PRESS RELEASE DMI EARNS 2023 GREAT PLACE
TO WORK CERTIFICATION™ DMI, a global leader in digital transformation and IT
managed services, is proud to announce that it has been Certified™ by Great
Place To Work®. The prestigious award is based entirely on what current
employees say about their experience working at DMI. Learn More
arrow_forward_ios CASE STUDY Transformation and AWS: Future Proofing the
Customer Experience Founded in the 19th century, this Fortune 100 P&C insurance
provider faced several challenges associated with legacy applications and
services core to its business. Driven by a need to provide a better customer
experience, the company enlisted DMI to create a strategy rooted in design and
cloud native development. Learn More arrow_forward_ios eBook 2023 TRENDS ON THE
DIGITAL EDGE
Download the new eBook and imagine with us what life might soon be like at the
Digital Edge. In 2023 and beyond, emerging advances in virtual reality,
artificial intelligence, Blockchain and more will shift from pilots and
small-scale programs to the mainline products, workflows, and experiences
leading companies engineer for employees and customers. Learn More
arrow_forward_ios
REPORT DMI has been recognized as Leader for the 8th time in a row!
PRESS RELEASE DMI Earns 2023 Great Place to Work Certification™
CASE STUDY Transformation and AWS: Future Proofing the Customer Experience
eBOOK 2023 TRENDS ON THE DIGITAL EDGE



WHO WE ARE

FIND OUT MORE ABOUT THE STORY OF DMI

DMI is a leading global provider of digital services working at the intersection
of public and private sectors. With broad capabilities across IT managed
services, cybersecurity, cloud migration and application development, DMI
provides on-site and remote support to clients within governments, healthcare,
financial services, transportation, manufacturing, and other critical
infrastructure sectors. DMI has grown to over 2,100+ employees globally and has
been continually recognized as a Top Workplace in both regional and national
categories.

Find out more about DMI


PARTNERS

WHO DOES DMI WORK WITH?

To deliver on the most challenging and innovative opportunities, we partner with
strategic players across multiple platforms and technologies. DMI is the trusted
digital transformation partner that delivers end-to-end intelligent digital
transformation strategy, solutions, and partner ecosystems to support, adapt,
innovate, and scale to better serve our customers and the people in their care.









INSIGHTS

DMI THOUGHT LEADERSHIP

DELIVERING THE ULTIMATE AIRPORT TRAVEL COMPANION

CASE STUDY

Heathrow Airport recognized that to improve their mobile app use and ratings,
they would have to provide passengers with important flight information, while
making their experience unique and memorable. […]

Learn More

IMPROVING THE PATIENT
EXPERIENCE THROUGH
MOBILE INTEGRATIONS

CASE STUDY

DMI engaged one of the largest healthcare systems in the Pennsylvania regional
area, with more than 2,000 doctors and 14,000 employees across 10+ hospitals and
300 outpatient sites. The health network’s goal was to provide its patients with
a seamless way to manage their family’s healthcare via mobile app. […]

Learn More

TRANSFORMATION AND AWS: FUTURE-PROOFING THE CUSTOMER EXPERIENCE

CASE STUDY

Founded in the 19th century, this Fortune 100 P&C insurance provider faced
several challenges associated with legacy applications and services core to its
business. Driven by a need to provide a better customer experience, the company
enlisted DMI to create a strategy rooted in design and cloud native development.
[…]

Learn More


 * AGILE METHODOLOGY IN THE PUBLIC AND PRIVATE SECTORS: THE CRUCIAL RELATIONSHIP
   BETWEEN PRODUCT OWNERS AND DEVELOPMENT TEAMS
   
   Jun 21, 2023
   
   Picture this: You've got a solid team of developers building out a new
   application for the organization. The product manager...
   
   Read More >


 * HOW AN ALL-IN-ONE MMS SOLUTION HELPS DRIVE VALUE AND AN IMPROVED CUSTOMER
   EXPERIENCE
   
   May 24, 2023
   
   Any organization that has had to simultaneously tap multiple managed services
   vendors knows the challenges that come with such an...
   
   Read More >


 * THE EMPOWERED UNDERWRITER: BALANCING TECHNOLOGY WITH CRAFTSMANSHIP
   
   May 17, 2023
   
   The insurance industry is undergoing rapid change, with emerging risks like
   ESG, cryptocurrency, and cybersecurity intersecting with systemic challenges
   such...
   
   Read More >

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At DMI, our focus is on you and earning your trust from day one. For us, it’s
personal. Not only in the long-term relationships we develop over time, but an
actual desire to create intelligent enterprise digital transformation
experiences that make an impact in people’s lives. We think beyond the B2B
transaction model and embrace a B4B partnership mindset.  From technology that
helps get us back to work in disruption, to elevating a client as a thought
leader in the digital space, we take pride in knowing that we move digital
business forward.

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FAQS

What are the key areas of digital transformation?2021-11-22T09:58:22-05:00
WHAT ARE THE KEY AREAS OF DIGITAL TRANSFORMATION?

Digital transformation penetrates and evolves nearly every aspect of an
organization by transforming company culture, business processes and technology
adoption to enable a business to quickly adapt to changing market and digital
forces and meet future challenges head-on.

In doing so, digital transformation’s key areas are:

 * Transforming business processes
 * Transforming business operations
 * Transforming the understanding of and relationships with customers

What do digital transformation consultants do?2022-06-01T11:40:10-04:00
WHAT DO DIGITAL TRANSFORMATION CONSULTANTS DO?

The role of our digital transformation consulting is to assess an organization’s
current digital capabilities and identify processes that can be changed,
technologies that should be adopted and strategies to adopt to help that
organization become more customer-centric and, ultimately, more profitable.

Does digital transformation ever end?2021-11-22T09:56:25-05:00
DOES DIGITAL TRANSFORMATION EVER END?

Adapting to the digital age requires businesses to upgrade their operational
frameworks and strategies. It’s more than upgrading technologies — it’s about
embracing methodologies and adopting skill sets designed to adapt to the
unknown.

Digital transformation is like evolution in nature. We like to say it’s
end-to-endless. Businesses that claim to have finished transformation are likely
not very well connected to their customer behavior or their technology
ecosystems.

How is digital transformation success measured?2021-11-22T09:55:19-05:00
HOW IS DIGITAL TRANSFORMATION SUCCESS MEASURED?

Since digital transformation is more about infusing technology into an
organization and changing the way businesses serve customers from their very
core, it’s difficult to measure success independently. Digital transformation
cuts across departments and into business processes, so centralized metrics are
difficult to quantify.

Instead, good digital transformation is measured by successes in overall
business outcomes and determined by shareholders and the senior leadership. When
the leadership can make better business decisions faster, digital transformation
is working.

Why is digital transformation so important?2021-11-22T09:54:49-05:00
WHY IS DIGITAL TRANSFORMATION SO IMPORTANT?

Advances in technology are causing businesses and industries to shift at
lightning speed. More importantly, customer expectations are changing and
evolving as a result of these modifications. Digital transformation enables
businesses to adapt to these changes and guide the evolution of their respective
markets while adequately responding to customer demands.

How do you develop a digital transformation strategy?2021-11-22T09:54:14-05:00
HOW DO YOU DEVELOP A DIGITAL TRANSFORMATION STRATEGY?

A digital transformation strategy is different for every business and every
industry. It involves looking at an individual organization and how it currently
operates while consulting with leadership and determining business goals.

From there, strategies are built in accordance with the competition and customer
experience expectations within the given industry. Some strategies may require
significant digital adoption across various departments and restructuring of
business processes, so it’s important to enlist the help of a consultant with
significant expertise in this type of transformation.

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