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 * 5G


HERE'S THE DEAL WITH 5G.

5G wireless network technology will improve just about everything we do online
while powering new technologies like self-driving cars and robotics.






WHAT TO EXPECT FROM 5G






> 




LIGHTNING-FAST SPEEDS

Download things like movies and music to updates and apps in seconds, not
minutes.


STRONG, RELIABLE CONNECTIONS

Dramatically increased capacity will mean improved reliability, even at peak
times or in crowded places.


IMPROVED MOBILE GAMING

Near real-time response rates and more bandwidth will mean a better gaming
experience.


THREE THINGS YOU NEED FOR THE 5G EXPERIENCE.




5G PLAN

All nationwide unlimited plans include access to 5G.

Shop Plans


5G PHONE

You’ll need a 5G compatible phone configured to the Freedom network.



Shop 5G Phones


5G COVERAGE

You’ll need to be within our 5G coverage area.



See Coverage Maps


VIEW TERMS & CONDITIONS



A one-time connection fee of up to $45 will apply to each new line or device
activation/upgrade. All Freedom Mobile services are subject to our Terms of
Service, MyTab Additional Terms of Service, TradeUp Additional Terms of Service,
Fair Usage Policy and Privacy Policy.



*Starting July 24 2023, all Freedom Mobile subscribers (excluding prepaid and
select applicable plans) that have recurring Freedom Network and/or Nationwide
data allotments will have their Freedom Network and/or Nationwide data converted
into Freedom Nationwide data. Freedom Nationwide data is defined as data that
can be used on both Freedom and Canadian partner networks. Only recurring
Freedom data and/or Nationwide data will be converted to Freedom Nationwide
data. This excludes Data Passes, Big Binge Bonus Data and Pay Per Use data
amounts. 

> 

**Starting Jul 24, 2023, subscribers who are on a $39 per month and above rate
plan (after Digital Discount where applicable) will have 5G speeds available to
them. To access 5G speeds, the subscriber needs to be on a 5G eligible rate
plan, needs to have a 5G enabled device with a 5G enabled SIM card and needs to
be in a 5G coverage area.

> 

1. MyTab monthly payment required.

Savings based on Regular Selling Price. MyTab monthly payment required for 24
months. Conditions apply. Offer subject to change or cancellation without
notice. Taxes, government fees and pay-per-use charges are extra. Early
cancellation fees apply. For TradeUp, additional savings are contingent on
return of device in eligible condition within month 24.

2. Applicable taxes extra.

3. Digital Discount 

Digital Discount promotion is subject to change or cancellation without notice.
To be eligible to receive the $5/month Digital Discount, you must (i) be
subscribed to a Prepaid or Postpaid line on an eligible plan (in-market plans,
except for Prepaid By The Year, Tablet and Watch plans), (ii) sign up for Auto
Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on
file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile
retail location or through your My Account. The promo code can only be applied
once to each eligible line. A $5 monthly discount will start to be applied on
your next top-up date following promo code redemption (for Prepaid customers),
or on your next bill following promo code redemption (for Postpaid customers).
Postpaid customers: you must complete the above eligibility requirements on the
same day you activate your eligible plan to ensure the discount is received on
your first/next bill. If you are not eligible for the promotion during any
month, that monthly discount will be entirely forfeited and cannot be made up.
If you qualify for the discount in the months following the ineligible month,
you will receive the discount in those subsequent months. Movement between
eligible plans will not result in the loss of the monthly discount. Your service
will no longer be eligible for the discount if you: (a) Change your rate plan to
a non-eligible plan, or (b) Port your number away from Freedom Mobile.
Applicable taxes extra.

4. Unlimited Plans Data Policy

Freedom Mobile’s unlimited data plans include (depending on your selected plan)
from 30GB to 100GB of full-speed data that can be used at 5G speeds on the
Freedom network (where available) and at 4G speeds (up to 100 Mbps) on partner
networks in Nationwide, the U.S., and Mexico (as applicable, see
freedommobile.ca/plans for plan details). See freedommobile.ca/coverage for more
information on Freedom’s coverage area. Once your full-speed allotment is
depleted, you will continue to have access to data services, with no data
overage fees, but at a slower speed – of up to 256 kilobits per second (for
downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and
up to 128 kilobits per second (for downloads) and 64 kilobits per second (for
uploads) on partner networks in Nationwide, the U.S., and Mexico (as applicable)
– until the end of your current billing cycle. Applications such as web
browsing, email, instant messaging, voice over IP services, or low-quality audio
streaming will continue to work, but at a slower speed. Applications that
normally require greater bandwidth, such as video streaming or peer-to-peer file
sharing will also continue to work, but the slower speed may affect application
performance. We will send you a text message notifying you when you have used
70% and 100% of the full-speed allotment included in your plan, at which point
you may choose to purchase a data add-on to add more full-speed data to your
plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and
Fair Usage Policy.

5. 5G Access

5G access is available with a 5G plan, a 5G compatible phone, and when you're
within 5G network coverage area.

6. Bonus Data Offer

 Offer is subject to change or cancellation without notice. To be eligible for
the promotion, you must subscribe to an eligible plan during the promotion
period. The offer is not available to existing customers who upgrade their phone
through My Account. Eligible plans for each bonus data amount are:

 * 750MB Bonus: Nationwide 4G 250MB

 * 3GB Bonus: Nationwide 4G 1GB/3GB

 * Nationwide Unlimited 50GB + 5G (with U.S.-Mexico)
   

You will receive the additional data every month as long as you remain active on
an eligible plan for that bonus data amount.

7. Student Offer

Offer is available for a limited time at participating Freedom Mobile locations
and is subject to change or cancellation without notice. Applicable taxes extra.
$40/mo. is based on a $50/mo. plan after Digital Discount, less the $10 student
offer for 24 months. To be eligible for the student offer, you must activate a
new line on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) and
have a promo code applied during the promotion period. You must be a student of
an eligible post-secondary institution, and during the new activation must: (i)
show proof of enrollment (either a student ID or enrollment letter), (ii) use an
eligible student email address on the account (each email address can only be
used once) and (iii) create a new 1-line account (new lines on existing accounts
are not eligible). The credits will start to be applied as a bill adjustment
before tax on your 2nd bill. You will receive a $10 discount off the monthly
price of the plan for 24 months as you remain active on an eligible plan. Each
promo code can only be used once and applies to one line only - not the full
account. The promotion may not be combined with any other recurring discount
promotions, except for Digital Discount. Your service will no longer be eligible
for the discount if you: (a) Change your rate plan to a non-eligible plan, (b)
change your email address from a student domain to an ineligible domain.

8. Roam Beyond Plan

Canada’s most affordable international roaming plan (Roam Beyond) is based on
comparable plans and roaming rates of other Canadian wireless carriers as of
November 22, 2023, for a customer who travels in Roam Beyond included
destinations over a one-month period. Your service is subject to a $30 fee if
you change to another plan within 3 months of activating on, or migrating to,
the Roam Beyond plan. For 30-day pass options, visit My Account. Destinations
included with the Roam Beyond plan are subject to change (destinations may be
added or removed), visit freedommobile.ca/plans or My Account to view a current
list of destinations included. Unlimited Plans Data Policy⁴ only applies to data
usage in Canada, U.S. and Mexico. See Unlimited Plans Data Policy and Fair Usage
Policy for more details.

9. Standard Voicemail

Standard Voicemail (offered on 4G LTE plans) can store up to 5 messages, with
each message stored for up to 5 days. Voicemail+ (offered on 5G plans) can store
up to 50 messages, with new messages stored for up to 30 days and saved messages
stored for up to 90 days. Messages can be resaved during the storage period but
will be deleted if past the storage period. Monthly plan customers with Standard
Voicemail can upgrade to Voicemail+ by subscribing to the monthly add-on.

10. Pay Per Use Charges

Apple Watch plan utilizes the Freedom Nationwide data included in your
associated phone plan when connected via Bluetooth. Pay Per Use Charges may
apply.

11. Tablet Plans

To be eligible for a Tablet plan, you must activate a new Postpaid line or
complete a hardware upgrade on an eligible Tablet (ZTE Grand X View 4, Samsung
Tab A7 Lite) with MyTab at participating Freedom Mobile locations. All services
subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic
Management Policy and Privacy Policy.

12. Determining the value of your Trade-In Device

Offer subject to change without notice. Offer available for a limited time at
Freedom Mobile corporate stores and participating Freedom Mobile dealer
locations. 

Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. Your
device Trade-In value is determined by us in our sole discretion and is based on
phone make, model, and physical condition. You will not receive extra value for
trading in other in-box accessories (Example: charger, earbuds, external case,
etc.). If we determine, in our sole discretion, that your Trade-In Device has no
Trade-In value we will gladly take it and recycle it for you. As part of our
ongoing green initiatives, any mobile phone may be dropped off at any Freedom
Mobile store for responsible recycling. All trade-in program details are subject
to Trade-InTerms and Conditions.

13. 1000 Long Distance Minutes Offer

Offer is available for a limited time and is subject to change or cancellation
without notice. Applicable taxes extra. To be eligible for the promotion, you
must activate a new line or complete a phone upgrade, on an eligible plan ($29+
plans after Digital Discount) during the promotion period. You will receive
1,000 long distance minutes per month for 24 months that can be used to call the
following destinations from Canada, as long as you remain active on an eligible
plan: Australia, Bangladesh, Brazil, China, Germany, Hong Kong, India, Japan,
Malaysia, Mexico, Singapore, South Korea, Taiwan, United Kingdom. Any unused
minutes are non-refundable and non-transferable. The promotion may not be
combined with any other long distance offers. 

14. Bring Your Own Phone Offer

Offer is subject to change or cancellation without notice. Applicable taxes
extra. To be eligible for the $5 or $10 monthly credit for 24 months, you must
activate a new bring your own phone line on an eligible plan ($5 off Nationwide
Unlimited 20GB + 5G (with U.S.) Promo and Nationwide Unlimited 50GB/75GB + 5G
(with U.S.); $10 off Nationwide Unlimited 50GB + 5G (with U.S.-Mexico)) during
the promotion period. The credits will start to be applied as a bill adjustment
before tax on your 2nd bill. You will receive a $5 or $10 credit off the monthly
price of the plan for 24 months, as long as you remain active on an eligible
plan. The promotion may not be combined with any other in-market recurring
discount, except for Digital Discount. Your service will no longer be eligible
for the promotion if you: a) Downgrade your rate plan to a non-eligible plan; b)
Sign up for MyTab; or c) Port your number away from Freedom Mobile. If you are
not eligible for the promotion during any month, that credit will be entirely
forfeited and cannot be made up. If you qualify for the credit in the months
following the ineligible month, you will continue to receive the credit as
applicable.


15. Price Freeze Promise

Price Freeze Promise is our guarantee that the price of a wireless rate plan
(prior to any discounts or credits) that any customer subscribes to and
maintains will never incur a price increase. This guarantee is in effect as of
April 3, 2023, and applies to all wireless rate plans that were available, are
available, and will be available to our current and future customers. The Price
Freeze Promise only covers the wireless rate plan price itself, and not any
other charges or fees, such as taxes, levies, pay-per-use charges, one-time
passes, add-ons, device financing charges (such as MyTab and TradeUp charges),
or any other additional charges/fees.  

16. 3rd+ Line Offer

Offer is available for a limited time and is subject to change or cancellation
without notice. Applicable taxes extra. To be eligible for the $10 monthly
credit, you must: (i) have a minimum of 2 other active lines, both on an
eligible plan ($45+/mo. after Digital Discount), (ii) activate additional new
line(s) on an eligible plan (Nationwide Unlimited 100GB + 5G (with U.S.)) , and
(iii) not have canceled any line on your account within 60 days of activating
this offer. The credit will only be applied to the additional new line(s). The
credits will start to be applied as a bill adjustment before tax on your 1st
bill after adding the new additional line(s). You will receive a $10 credit off
the monthly price of the plan as long as you remain active and subscribed to an
eligible plan. The promotion may not be combined with any other in-market
recurring credit offer, except for Digital Discount. A line on your account will
no longer be eligible for the promotion if you: a) change the rate plan on the
new line(s) to a non-eligible plan, or b) no longer have a minimum of 2 other
active lines on an eligible plan. If you are not eligible for the promotion
during any month, that credit will be entirely forfeited and cannot be made up.
If you qualify for the credit in the months following the ineligible month, you
will continue to receive the credit as applicable.

18. Waived Postpaid Connection Fee

Offer is only available online and is subject to change or cancellation without
notice. To be eligible for a waived connection fee ($45 in savings), you must
activate a new postpaid line or complete a hardware upgrade during the promotion
period. For new prepaid lines, a one-time $10 connection fee will apply.

20. Data By The Gig

Purchase 4G LTE Data when you need it. To purchase, visit My Account.


28. Visual Voicemail One Month Trial

The One Month Trial of Visual Voicemail is subject to change or cancellation
without notice. The Visual Voicemail add-on is only available to customers that
subscribe to a plan with data allotment (excluding 4G plans), and are on a
compatible device. For more details, please refer to:
https://www.freedommobile.ca/en-CA/support/What-is-Visual-Voicemail. You will
receive a one-time $4 credit for the first full month of your Visual Voicemail
subscription, which will appear in your monthly bill. To be eligible to receive
the $4 credit for the One Month Trial of Visual Voicemail offer, you must (i) be
subscribed to a plan with data allotment (excluding 4G plans), and on a device
that is compatible with the Visual Voicemail add-on, as outlined above, and (ii)
subscribe to Visual Voicemail. The promotion can only be applied once to each
eligible line. After your first full month of Visual Voicemail has completed,
you will be charged the monthly recurring rate of $4 for Visual Voicemail unless
you unsubscribe to the service. Your service will no longer be eligible for the
discount if during the promotion period you (a) change your rate plan to a
non-Eligible Plan, or (b) port your number away from Freedom Mobile. Applicable
taxes extra. All Freedom Mobile services are subject to our Terms of Service,
MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.


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 * ABOUT US

 * Our story
 * News Room
 * Careers
 * Accessibility


 * MORE

 * Terms of Service
 * TradeUp Additional Terms of Service
 * Privacy Policy
 * Wireless Public Alerting
 * Wi-Fi Calling Terms of Service
 * Fair Usage Policy
 * Internet Traffic Management
 * Carrier Access Tariff
 * Home Internet Terms Of Service
 * Home Internet Acceptable Use Policy
 * Wireless Code of Conduct
 * Internet Code


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© 2024 Freedom Mobile Inc.
 * CONTACT
    * Contact Us
    * Find a Store

 * SUPPORT
    * All Support
    * Account & Billing
    * Network & Coverage
    * Phones & Devices
    * Plans & Services
    * Home Internet
    * Device Repair
    * Device Care

 * ABOUT US
    * Our story
    * News Room
    * Careers
    * Accessibility

 * MORE
    * Terms of Service
    * TradeUp Additional Terms of Service
    * Privacy Policy
    * Wireless Public Alerting
    * Wi-Fi Calling Terms of Service
    * Fair Usage Policy
    * Internet Traffic Management
    * Carrier Access Tariff
    * Home Internet Terms Of Service
    * Home Internet Acceptable Use Policy
    * Wireless Code of Conduct
    * Internet Code

Provide Feedback


© 2024 Freedom Mobile Inc.


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