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HELP & SUPPORT


HELP & SUPPORT

Pell Wall's help and support centre aims to address the most common queries from
our customers and for customers to get in touch should their query not already
be answered in our FAQs or where they require additional information.

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CONTACT US

Please email your query to support@pellwall.com.

If your query relates to an existing order you must supply an order number - you
may not receive a response if you do not.


FREQUENTLY ASKED QUESTIONS (FAQ)


ORDERS



Do I have to pay VAT? Can I get VAT-free supply?





Are Pell Wall prices inclusive of VAT?





Is there a minimum order?





I want to buy in bulk: can Pell Wall sell larger quantities of ingredients than
are listed on the web site?





I've checked out and realised I missed something: can I add to my order?



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SHIPPING



What is difference between DDP and DAP?





Can I get Free Shipping?





Where is my order?





Do you ship to my Country?





I just want to buy one 10g bottle - is there a cheaper shipping option?



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PRODUCTS



Can I buy Lauric Aldehyde undiluted?





I want to make a sprayable perfume without using ethanol / Perfumer's Alcohol is
there an alternative?





How do I know a material I buy from Pell Wall is genuine?





I can't smell anything from the bottle, what's wrong?





Are Pell Wall products suitable for use in food?



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NEWS AND UPDATES



Do you have a mailing list I can subscribe to?



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WEB SITE



I'm experiencing issues using pellwall.com - what should I do?





The discount code you provided doesn't work. What's wrong?



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HOW-TO AND GUIDES



I want to dilute a perfumery material, how do I decide which solvent to use?





How do I handle a material that is sold as a powder or crystals?



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