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System Status
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ALL SYSTEMS ARE GO

Don't agree with this? Please let us know

   
   
 * Operational
   Compliance EAGLE
      
      
    * Operational
      Mavent Services
      
    * Operational
      Instant HMDA
      
    * Operational
      Flood Services
      
    * Operational
      Exclusionary List

   
 * Operational
   Compliance RELIEF
      
      
    * Operational
      HMDA RELIEF
         
         
       * Operational
         HMDA RELIEF Submission Platform
   
      
    * Operational
      CRA RELIEF
         
         
       * Operational
         Submission RELIEF
   
      
    * Operational
      Fair Lending RELIEF
      
    * Operational
      NMLS MCR

   
 * Operational
   Ncomply
   
   Compliance Management

   
 * Operational
   Ncontinuity
   
   Business Continuity Management

   
 * Operational
   Ncyber
   
   Cybersecurity Assessment
   
      
      
    * Operational
      Scout

   
 * Operational
   Nfindings
   
   Findings Management

   
 * Operational
   Nrisk
   
   Enterprise Risk Management

   
 * Operational
   Ntranet
   
   Employee intranets and portals
   
      
      
    * Operational
      Directors Link
      
    * Operational
      Bank Works

   
 * Operational
   Ntrupoint
   
   Fair Lending Compliance Management

   
 * Operational
   Nvendor
   
   Vendor Management

   
 * Operational
   Nverify
   
   Audit Management

   
 * Operational
   Ncontracts Geocoder
   
   A web-based geocoding engine that provides census and demographic information
   to Ncontracts' Lending Compliance products.

Upcoming Maintenance

[SCHEDULED] QUESTSOFT CUSTOMER SUPPORT PHONE OUTAGE

Sun, 18 Sep 2022 18:13:15 CDT

We are in the process of implementing a new phone system, and our main number,
(800) 575-4632, may not accept calls during the transition. If you need Support
for Compliance RELIEF, please email support@questsoft.com. For Compliance EAGLE
Support, please email cesupport@questsoft.com. If you would like us to call you
back, please leave a number where we can reach you.

We will update this page once the phone number is again fully operational. Thank
you for your patience.

 * Scheduled for Sun, 18 Sep 2022 16:00 CDT
 * Expected to take 1 day and 1 hour

--------------------------------------------------------------------------------

Previous Incidents

[RESOLVED] MAVENT OUTAGE

Began: 14 Sep 12:18 CDT Ended: 14 Sep 13:28 CDT Duration: 1 hour and 10 minutes
 * Compliance EAGLE
 * Mavent Services

Wed, 14 Sep 2022 13:35:13 CDT

Ellie Mae/ICE has reported an issue with the Mavent Service that is affecting
Compliance EAGLE customers running Mavent Reviews. Ncontracts will update this
page when Ellie Mae

15:12:38 CDT

Ellie Mae/ICE has now resolved the incident.

[RESOLVED] MAVENT OUTAGE

Began: 1 Sep 07:20 CDT Ended: 1 Sep 09:12 CDT Duration: 1 hour and 52 minutes
 * Compliance EAGLE
 * Mavent Services

Thu, 1 Sep 2022 11:14:55 CDT

Ellie Mae/ICE reported an issue with the Mavent Service this morning, that
affected Compliance EAGLE customers running Mavent Reviews. The problem has
since been resolved.

[RESOLVED] INTERMITTENT PERFORMANCE ISSUES

Began: 31 Aug 13:36 CDT Ended: 31 Aug 13:52 CDT Duration: 16 minutes
 * Nverify

Wed, 31 Aug 2022 14:59:55 CDT

Good afternoon,

At approximately 13:36 CDT, we received alerts regarding potential service
disruption within Nverify. Ncontracts Ops Team was actively engaged and
remediated the issue at 13:52 CDT. We apologize for any inconvenience this may
have caused during this timeframe.

[COMPLETE] UPCOMING MAINTENANCE TO NCONTRACT'S PRODUCTION ENVIRONMENT 8/27/2022

Began: 27 Aug 21:00 CDT Ended: 28 Aug 00:00 CDT Duration: 2 hours and 59 minutes
 * Compliance EAGLE
 * Mavent Services
 * Instant HMDA
 * Flood Services
 * Exclusionary List
 * Compliance RELIEF
 * HMDA RELIEF
 * HMDA RELIEF Submission Platform
 * CRA RELIEF
 * Submission RELIEF
 * Fair Lending RELIEF
 * NMLS MCR
 * Ncomply
 * Ncontinuity
 * Ncyber
 * Scout
 * Nfindings
 * Nrisk
 * Ntranet
 * Directors Link
 * Bank Works
 * Ntrupoint
 * Nvendor
 * Nverify
 * Ncontracts Geocoder

Mon, 22 Aug 2022 10:45:57 CDT

Ncontracts will be updating production systems. This is routine maintenance and
all production services may become intermittently unavailable as we are running
maintenance behind the scenes during this period. We'll keep you updated as
things progress. Thank you for your understanding!

Sat, 27 Aug 2022 21:00:05 CDT

The scheduled maintenance is now underway. We'll keep you updated on our
progress.

Sun, 28 Aug 2022 00:00:02 CDT

The maintenance is now complete. Thanks for your patience.

 * Scheduled for Sat, 27 Aug 2022 21:00 CDT
 * Expected to take 3 hours

[COMPLETE] UPCOMING MAINTENANCE TO NCONTRACT'S PRODUCTION ENVIRONMENT 8-20-22

Began: 20 Aug 20:00 CDT Ended: 20 Aug 21:00 CDT Duration: 59 minutes
 * Compliance EAGLE
 * Mavent Services
 * Instant HMDA
 * Flood Services
 * Exclusionary List
 * Compliance RELIEF
 * HMDA RELIEF
 * HMDA RELIEF Submission Platform
 * CRA RELIEF
 * Submission RELIEF
 * Fair Lending RELIEF
 * NMLS MCR
 * Ncomply
 * Ncontinuity
 * Ncyber
 * Scout
 * Nfindings
 * Nrisk
 * Ntranet
 * Directors Link
 * Bank Works
 * Ntrupoint
 * Nvendor
 * Nverify
 * Ncontracts Geocoder

Fri, 19 Aug 2022 16:14:55 CDT

Ncontracts will be updating production systems. This is routine maintenance and
all production services may become intermittently unavailable as we are running
maintenance behind the scenes during this period. We'll keep you updated as
things progress. Thank you for your understanding!

Sat, 20 Aug 2022 20:00:04 CDT

The scheduled maintenance is now underway. We'll keep you updated on our
progress.

21:00:03 CDT

The maintenance is now complete. Thanks for your patience.

 * Scheduled for Sat, 20 Aug 2022 20:00 CDT
 * Expected to take 1 hour

Past notices No further notices from the past 45 days.

NEED SUPPORT?

   
   
 * support@ncontracts.com
   
 * (888) 887-9314
   
 * https://help.ncontracts.com/
   

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