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100: An Intro to the DMA103: Basic Channel Setup104: How To Report Content To
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Intro to the Moderator Ecosystem

Setup and Function
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Advanced Community Management
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Practices for Moderating Content Creation

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401: Transparency in Moderation402: Confidentiality in Moderation403: Sensitive
Topics404: Considering Mental Health in Your Community 405: Practicalities of
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Engagement443: Ban Evasion and Advanced Harassment444: Managing Interpersonal
Relationships451: Reddit X Discord452: Twitch X Discord453: Patreon X
Discord455: Schools X Discord459: Bringing Other Communities to Discord

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DISCORD PRIVACY POLICY

EFFECTIVE: 15 APRIL 2024

LAST UPDATED: 15 MARCH 2024

1.
Welcome!
2.
Discord is the best place to talk, hang out and have fun with friends online
3.
The information we collect
•
Information you provide to us
•
Information we collect automatically
•
Information we receive from other sources
4.
How we use your information
5.
How we disclose your information
•

•

•

6.
Data retention
7.
How we protect your information
8.
How to control your privacy
9.
International data transfers
10.
Services offered by third parties
11.
Data Protection Officer
12.
Information about local privacy laws
13.
Changes to this Privacy Policy
14.
Contact us
15.

16.

17.




WELCOME!

This Privacy Policy explains how we collect, use, store, protect and share your
personal information through our services. If you reside in the European
Economic Area (‘EEA’) or United Kingdom, Discord Netherlands BV is the ‘data
controller’ of your personal information collected through the services (as
defined in our Terms of Service). For everyone else, Discord Inc. is the data
controller. It’s important that you read this entire policy, but here’s a
summary to get you started:

 * We care a lot about privacy. We are committed to creating spaces where people
   can talk, hang out and have fun with friends online. Respecting user privacy
   is a key part of that mission.
 * We don’t sell your personal information. Our business is based on
   subscriptions and paid products, not from selling your personal information
   to third parties.
 * We limit what information is required. We require the information that
   enables us to create your account, provide and maintain our services, meet
   our commitments to our users and satisfy our legal requirements. The rest is
   optional.
 * We care deeply about safety. Our dedicated Trust and Safety team works hard
   to help keep our community safe. We also use certain information to help us
   identify violations of our Community Guidelines and prevent harmful content
   from being distributed through the services. 
 * We give you control. We give you the ability to control your privacy on
   Discord.


DISCORD IS THE BEST PLACE TO TALK, HANG OUT AND HAVE FUN WITH FRIENDS ONLINE

We created Discord to be the best place to talk, hang out and have fun with
friends online. Whether you’re part of a club, gaming group or just a handful of
friends that want to spend time together, Discord makes it easy to connect with
friends.

Our ‘services’ has the same meaning as defined in the Terms of Service. They
include the Discord app, which can be accessed on mobile, web, desktop, console
or even a connected home appliance – any device with a web browser and internet
connection. We also have a website, blog and support centre, and we may collect
your information through other means like surveys, emails and social media. If
we build another product, our services include that too.

As explained in our Terms of Service, we allow users to add content to the
services in a number of different ways, including via direct messages and in
smaller and larger spaces. If you share content within larger spaces, that
content may be accessed by many people, including people you do not know. For
example, some servers are available in the Server Discovery section of the app
and do not require an invite link to join. Other server owners may publish their
server invite link on public websites. Anyone can access these servers and you
should be aware that server owners or admins set these permissions and, like the
size of a server, the permissions may change over time.

We may also use content posted in larger spaces to help us develop, improve and
power our services, including features that help you catch up on conversations
and safety features that identify harmful content on the services and support
the enforcement of our Terms of Service and Community Guidelines. These things
are important to us, and we believe they will make Discord even better for our
users. We will always try to let you know the type of space you are in (although
we don’t control where invite links are shared or the permissions for that
server). You can limit the extent to which your content is used for these
purposes as described in the “How to control your privacy” section below. You
can learn more about our approach to safety and content moderation, including
how we use your information for these purposes, in our Safety Center. You should
take all of this into account when you are using our services, and choose the
spaces, features, and settings that are most appropriate for your content.

We make money from paid subscriptions and the sale of digital (and sometimes
physical) goods, not from selling your personal information to third parties.


THE INFORMATION WE COLLECT

We collect certain information when you use Discord. This includes information
you provide to us, information we collect automatically, and information we
receive from other sources.

INFORMATION YOU PROVIDE TO US

 * Account information. When you create a Discord account, you can come up with
   a username and password, and provide a way of contacting you (such as an
   email address and/or phone number). You’ll also need to provide your
   birthday. In some cases, we may require additional information to verify your
   age. You may be required to verify your account or provide additional
   information (like a verified phone number) to your account. You may also have
   the option to add your name or choose a display name.
 * Content you create. This includes any content that you upload to the service.
   For example, you may write messages or posts (including drafts), send voice
   messages, create custom emojis or post other content that you create with
   features that we develop. You may also upload and share files through the
   services. This also includes your profile information and the information you
   provide when you create servers. We generally do not store the contents of
   video or voice calls or channels. If we were to change that in the future
   (for example, to facilitate content moderation), we would disclose that to
   you in advance. We also don’t store streaming content when you share your
   screen, but we do retain the thumbnail cover image for the stream for a short
   period of time. We may build features that help users engage with voice and
   video content, like create or send short recordings.
 * Payment information. If you buy any paid services through Discord, you may
   need to submit a valid payment method and associated billing information,
   including your full name and billing address. Our payment processors, like
   Stripe and PayPal, receive and process your payment information. Depending on
   the processor, we may also receive and store certain billing information,
   including the last four digits of the credit card number associated with the
   transaction. If you sell something through Discord, you may be required to
   provide additional information to Discord or to our payment processors, such
   as bank account information to facilitate payments, tax identification
   information and copies of government-issued identification required to
   identify users in accordance with regulatory obligations. If we decide to
   process our own payments in the future, we will receive and process this
   information ourselves.
 * Information from actions you take. We collect information about your use of
   Discord and your activities on the services. This includes information such
   as the friends you add, the users, bots and apps you engage with, the games
   you play on your device, the servers or other communities you join and
   participate in, your roles in servers, content moderation decisions you make,
   information about purchases or sales you make on or through Discord including
   what you purchased or sold and other related actions. You can control the
   extent to which we collect, use and display this information as described in
   the ‘How to control your privacy’ section below.
 * Information from optional features. Certain features, like contact syncing,
   may require that you provide additional information (or grant us access to
   such information) to make them work. This also includes third-party
   integrations you choose to enable and the data you authorise those
   third-party services to share with us. For example, when you link a music
   streaming account, we may collect information about that account such as the
   song you are listening to in order to display that information on your
   profile or as your status (if you have chosen to do so).
 * Other information you provide directly to us. You may have the option to
   submit additional information as you use Discord. For example, you may
   participate in surveys where you can provide feedback on the services or
   submit information to our Discord Support teams.

INFORMATION WE COLLECT AUTOMATICALLY

We also collect information automatically from you when you use Discord. This
includes:

 * Information about your device. We collect information about the device you
   are using to access the services. For example, this includes information like
   your IP address, operating system information, browser information and
   information about your device settings, such as your microphone and/or
   camera.
 * Information about your use of the apps or websites. For example, we collect
   log and event information related to how and when you use our services (such
   as the pages, servers and channels you visit, the activities you engage in,
   the features you use and the surfaces or embedded content you interact with).
 * Other information that we collect automatically. When you take certain
   actions on other sites, we may receive information about you. For example,
   when we advertise for Discord on third-party platforms, if you click on the
   ad, we may receive information about which ad you saw and on which platform.
   Similarly, we may also receive certain information when you click on a
   referral link, such as which website you came from.

We may receive information from cookies (small text files placed on your
computer or device) and similar technologies. You can find out more about
Discord’s cookie usage and how you can manage your cookie permissions in our
Cookie Policy.

INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive information about you from other sources, including from other
users and third parties, and combine that information with the other information
we have about you. For example, if you interact with our social media account on
another platform, we may receive certain information about you like your
username on that platform.


HOW WE USE YOUR INFORMATION

Under certain data protection laws like GDPR, companies must have a ‘legal
basis’ – a valid reason – to process personal information. Discord relies on
different legal bases to process your information for the purposes described in
this Privacy Policy. We use the Information We Collect – Account information,
Content you create, Payment information, Information from actions you take,
Information used to enable optional features, Other information you provide
directly to us, Information about your device, Information about your use of the
apps or websites, other information that we collect automatically and
Information we receive from other sources – for the following reasons and
according to these legal bases. For each reason, we describe why we process your
information and how we process your information to achieve each purpose.

To fulfil our contract with you

 * To provide you with the services. We use your information to provide you with
   the Discord services. For example, when you start a video call, we process
   your images and audio to make that work. We similarly collect and store the
   messages you send and display them as you direct. We also use the information
   you provide to us to create and manage your account and to facilitate
   purchases. When you enable optional features (like connecting your Discord
   account to other platforms), we use information from those services to power
   the feature (like displaying what song you are listening to on another
   service within the Discord app).
 * To meet our commitments to the Discord community. We work hard to try to make
   Discord a safe, positive and inclusive place. To do so, we use your
   information to monitor for and take action against users and content that
   violate our Terms of Service, Community Guidelines and other policies. This
   includes responding to user reports, generating transcriptions of content as
   part of our investigation, detecting fraud and malware, and proactively
   scanning attachments and other content for illegal or harmful activity. We
   also use certain information, which may include content reported to us,
   content that violates our Terms of Service and certain other content widely
   available on the service (such as public posts, usernames, avatars, banners,
   user profiles, server names, server icons and server banners), to create
   systems and models that can be automated to detect, categorise and take
   action more swiftly against prohibited content or conduct.
 * To contact you. We use your information to contact you in connection with
   your account, such as to verify or secure it with two-factor authentication.
   We may also use your information to contact you about important product or
   policy changes and to send you information about products you have purchased.
 * To provide customer service. We use your information to respond to your
   questions about our products and services, and to investigate bugs or other
   issues.

For our legitimate business interests

 * To protect our services. We use your information to keep our services secure,
   to prevent misuse and to enforce our Terms of Service and other policies
   against users who violate them.
 * To report on our company’s performance. We use your information to track the
   fundamental metrics of our business, to perform financial reporting, to
   respond to regulatory obligations and to debug billing issues.
 * To personalise the product. We use your information to personalise our
   services. This information is used to customise your experience on Discord
   such as what you see on our discovery surfaces (so that you see relevant
   communities, activities, applications or content first) or features that
   highlight activity on Discord that may interest you. This information also
   helps us surface Discord features and promotions from us and our partners
   that may be of interest to you. As discussed in the ‘How to control your
   privacy’ section below, you can choose to what extent we will use your
   personal information to personalise your Discord experience.
 * To improve our services. We use your information to help us understand how
   users interact with our services, what features or products users may want,
   to develop features that make Discord safer and better to use, or to
   otherwise understand and improve our services. This includes information
   about how you use our services and how servers are structured. We may also
   use certain content that is widely available to understand better, for
   example, what topics servers cover and what content is most interesting
   within those servers. Similarly, you can limit to what extent we use your
   personal information for these purposes.
 * To advertise our services on Discord and other platforms. We are proud of the
   product we’ve built. We may tell you about our paid services and other
   features directly in the services and through our own channels, and we spend
   money advertising Discord on other platforms. As part of that, we use certain
   information to assist in the delivery of our advertising, to measure the
   effectiveness of advertisements for our own products and to improve such
   advertisements in the future.
 * To contact you. We may use your information to let you know about new
   products or features we think you’ll like, to ask you for feedback about our
   services or to tell you about experiments that might interest you. You may
   opt out of receiving such marketing communications. Where local law requires,
   we will obtain your consent before sending such communications.

To comply with our legal obligations

We retain and use your information in connection with potential legal claims
when necessary and for compliance, regulatory and auditing purposes. For
example, we retain information where we are required by law or if we are
compelled to do so by a court order or regulatory body. Also, when you exercise
any of your applicable legal rights to access, amend or delete your personal
information, we may request additional information from you for the purpose of
confirming your identity.

‍With your consent

‍We may also collect and use personal information with your consent, such as to
send you marketing communications where legally required. You can revoke your
consent at any time (mostly through our services directly), though note that you
might not be able to use any service or feature that requires collection or use
of that personal information.

‍To protect someone’s vital interests

We may collect or share personal data if we think someone’s life is in danger –
for example, to help resolve an urgent medical situation.


HOW WE DISCLOSE YOUR INFORMATION

 * When you tell us to. When you add your content to the services, you are
   telling us to make that content available to certain people or communities.
   Who can access that information is determined by who can access a particular
   space. For servers, those permissions are set by server owners or admins.
   They control whether a server requires an invite link or is open and
   accessible to anyone. And these permissions, like the size of the server, may
   change over time. Similarly, if you link your Discord account with a
   third-party service (like a music-streaming service or gaming platform),
   embed content, interact with third-party content posted on Discord or
   participate in a server that has third-party features like bots enabled, we
   may provide certain information to that service or to other Discord users to
   operate that service or feature. Additionally, if you purchase goods or
   services from other users on Discord, we may disclose certain information to
   these users in order to facilitate the delivery of the goods or services
   purchased or help them understand and improve their business. We may also
   disclose your information as you otherwise instruct us or provide us your
   consent to do so.
 * With our vendors. We may provide information to vendors we hire to carry out
   specific work for us. This includes payment processors like Stripe and PayPal
   that process transactions on our behalf and cloud providers like Google that
   host our data and our services. We may also provide limited information to
   advertising platforms to help us reach people that we think will like our
   products and to measure the performance of our ads shown on those platforms.
   We do this to help bring more users to Discord and make our business
   successful, and provide only the information required to facilitate these
   services. This may include information like the fact that you installed our
   app or registered to use Discord.
 * To comply with the law. We may disclose information in response to a request
   for information if we believe disclosure is required by law, including
   meeting national security or law enforcement requirements. Where allowed and
   feasible, we will attempt to provide you with prior notice before disclosing
   your information in response to such a request. Our Transparency Report has
   additional information about how we respond to requests from governments and
   law enforcement entities.
 * In an emergency. We may disclose information if we believe in good faith that
   it’s necessary to prevent serious harm to a person.
 * To enforce our policies and rights. We may disclose information if needed to
   enforce our Terms of Service, Community Guidelines, any of our other policies
   or to protect the rights, property and safety of ourselves and others.
 * With our related companies. We may provide information to our related
   companies, including parents, affiliates, subsidiaries and other companies
   under common control and ownership.
 * Sale, Acquisition or Transfer of Assets. We may disclose information if
   Discord is evaluating and/or engaging in a merger, acquisition,
   reorganisation, bankruptcy, or sale, transfer or change in ownership of
   Discord or any of its assets.
 * Aggregated or de-identified information. We may disclose information that has
   been aggregated or anonymised such that it cannot reasonably be used to
   identify you. For example, we may share aggregated user statistics in order
   to describe our business, features or promotions to partners or the public.


DATA RETENTION

We retain personal information until we determine it is no longer needed for the
processing purposes for which we collected or retain it or for legal compliance.
You can learn more about data retention periods in our data retention policy.


HOW WE PROTECT YOUR INFORMATION

We take a number of steps to help protect your information. All information sent
within our services is encrypted both in transit and at rest. For example, we
use Transport Layer Security (‘TLS’) to encrypt text and images in transit. We
also enforce technical and administrative access controls to limit which of our
employees and contractors have access to non-public personal information. You
can help maintain the security of your account by configuring two-factor
authentication.


HOW TO CONTROL YOUR PRIVACY

We believe that users should be able to tailor their Discord experience to their
preferences, including privacy. And while local laws may require different
things, we believe that our users should have at least the same basic ability to
shape their experience no matter where they are in the world. Here’s how you can
control how we process your information, how to delete or correct certain
information and how to request access to your information. Users in certain
places may have specific rights under their local laws. You can learn more about
these in the relevant sections below.

‍Be aware of the Discord spaces you choose to participate in

You can choose what spaces to participate in and what information you add to our
services. You can choose what messages to send or post, who to engage with
(e.g., one or more particular users or a potentially unlimited group of users),
what information to include in your profile, whether to connect any third-party
services to your Discord account and more. For example, if you share content in
certain spaces, such as servers listed in Server Discovery or with public invite
links, your content may be accessed by anyone.

Customise your personal Discord settings

We offer a number of settings that allow you to tailor your experience within
Discord. Some of these relate to specific features: for example, you can choose
whether to display your current activity (like the game you are playing or the
music you are listening to) in your status in your User Settings page (this is
the gear icon next to your username).

You can also access other privacy-related settings in your User Settings. For
example, you can decide whether to filter potentially explicit content, who can
add you as a friend and more. This is also where you can limit certain types of
processing of your information:

 * Limit our ability to use your data to improve our services. We offer certain
   settings that allow you to limit the information we collect to help us
   understand how users use our services, what features or products they may
   want or to otherwise help us improve our business. If you turn off these
   settings, we will stop collecting and using certain event and log information
   as described in these settings.
 * Limit our ability to personalise Discord for you. We offer certain settings
   that control whether and how we may personalise Discord for you, such as
   offering you relevant recommendations for in-app content and features. If
   these settings are disabled, we will stop collecting and using certain event
   and log information as described in these settings.

You can learn more about these and other privacy-related settings in our Help
Centre. The default and availability of some of these settings may be different
depending on factors like your age or location.

Disable or delete your account

You can disable or delete your account via the User Settings menu. Disabling
your account stops the processing of new data, but allows you to reactivate your
account without interruption to you. Deleting your account permanently deletes
identifying information and anonymises other data as described in our data
retention policy. You can learn more about how to delete your account in this
Help Centre article and how to disable your account in this Help Centre article.

Manage your content and servers

You may edit or delete specific pieces of information within the services:

 * You can edit or delete any message you have sent or content you have posted
   if you still have access to the space where you posted it.
 * You can edit or delete a Discord server if you have the permissions needed to
   do so.
 * You can edit or delete a channel from a Discord server if you have the
   permissions needed to do so.

Content may be retained by Discord for use as described elsewhere in this policy
and in our data retention policy. Also, in limited circumstances, we may have a
legal obligation to retain certain information, even if you delete the
information or your account.

Access your information

If you want to see what information we have collected about you, you can request
a copy of your data in the Privacy & Safety section of your User Settings. You
should receive your data packet within 30 days. Data is delivered in common
digital formats including CSV, JSON and any other file format you used when
uploading attachments to the services. You can learn more about how to access
your information in our Help Centre.


INTERNATIONAL DATA TRANSFERS

We are based in the United States and we process and store information on
servers located in the United States. We may also store information on servers
and equipment in other countries depending on a variety of factors, including
the locations of our users and service providers. These data transfers allow us
to provide our services to you. By accessing or using our services or otherwise
providing information to us, you understand that your information will be
processed, transferred and stored in the US and other countries, where different
data protection standards may apply and/or you may not have the same rights as
you do under local law.

When transferring data outside the EEA, we use standard contract clauses (Module
1 and Module 2) and we rely on the European Commission’s adequacy decisions
about certain countries, as applicable, or other legally compliant mechanisms or
conditions for such data transfer.

Discord and its US entities/subsidiaries (Backgammon Merger Sub II, LLC, Brazos
Games, LLC, Discord International, Inc, Flames Sub LLC and Sentropy Technologies
Inc.) also comply with the EU–US and Swiss–US Data Privacy Frameworks, as well
as the UK Extension to the EU–US Data Privacy Framework. If you have questions
or complaints regarding our compliance with the Data Privacy Framework
principles, please reach out to us at privacy@discord.com. If we do not resolve
your complaint, you may submit your complaint free of charge to JAMS. Under
certain conditions specified by the Data Privacy Framework principles, you may
also be able to invoke binding arbitration to resolve your complaint. We are
subject to the investigatory and enforcement powers of the US Federal Trade
Commission. In certain circumstances, we may be liable for the transfer of
personal data from the EU, Switzerland or the UK to a third party outside those
countries.

For more information about the Data Privacy Framework principles and to view our
certification, please visit the US Department of Commerce’s Data Privacy
Framework site.


SERVICES OFFERED BY THIRD PARTIES

We allow third-party developers to build certain features or other services and
offer them within the Discord services. For example, server administrators can
add ‘bots’ created by third-party developers that provide features like content
moderation and interactive games. Similarly, you may have access to games or
activities built by third parties within the services.

These third-party services need to follow all policies that apply to them
(including often our Developer Terms of Service and Developer Policy). As part
of these policies, we require developers to have a privacy policy that makes
clear what they do with your information. Please review these privacy policies,
as they describe what bots and apps may do with your information. We also
require that certain popular bots apply for access to certain data. But because
these services are operated by third parties, we don’t control them or what
information they collect. It’s up to you whether to participate in a server that
uses bots and whether to engage with third-party services in general.


DATA PROTECTION OFFICER

You can contact Discord Netherlands BV’s Data Protection Officer at
dpo@discord.com.

We’ve appointed VeraSafe as Discord’s representative in the United Kingdom for
data protection matters, pursuant to Article 27 of the UK General Data
Protection Regulation. See the section ‘Contact Us’ below. You can contact
VeraSafe only on matters related to the processing of personal data.


INFORMATION ABOUT LOCAL PRIVACY LAWS

Certain local laws, such as the European Union’s General Data Protection
Regulation (GDPR), Brazil’s Lei Geral de Proteção de Dados (LGPD), and
California’s Consumer Privacy Act (CCPA), require services to provide
information about the information they collect, how they use it, and the lawful
basis for processing it. We’ve described most of that already in the earlier
portions of this Policy, but you can find state and region specific information
and disclosures here.

Exercising your rights: As described in the ‘How to control your privacy’
section above, all our users have control over their information and can edit or
delete information directly from their account and limit what data we process.
If you are located in certain regions, including the European Union, you may
have additional rights such as those listed below and as outlined in the state-
and region-specific information and disclosures that you can exercise through
the Discord app directly or by contacting us:

 * Right of access to your personal data
 * Right to rectify your personal data if it is incorrect
 * Right to erase your personal data
 * Right to limit the processing of your personal data
 * Right to the portability of your personal data
 * Right to object to the processing of your personal data
 * Right to withdraw consent. Withdrawing consent does not affect the lawfulness
   of processing based on consent before withdrawal.

If you have any questions about these rights or wish to exercise control over
your information, please reach out to privacy@discord.com.


CHANGES TO THIS PRIVACY POLICY

We will update this Privacy Policy from time to time. We always indicate the
date the last changes were published and, if changes are significant, we’ll
provide a more prominent notice as required by law, such as by emailing you or
highlighting the changes within the services.


CONTACT US

Email us at privacy@discord.com with any questions about this Privacy Policy or
how we process your information. We’ll be happy to help.

To contact Discord’s Data Protection Officer, please email dpo@discord.com.

You can also reach us by mail if you want. If you reside in the EEA or United
Kingdom, you can contact us at: 

Discord Netherlands BV 

ATTN: Privacy Policy 

Schiphol Boulevard 195
1118 BG Schiphol,
Netherlands

If you reside anywhere else, you can contact us at: 

Discord Inc. 

ATTN: Privacy Policy 

444 De Haro Street #200 

San Francisco, CA 94107, USA.

If you reside in the United Kingdom, you can also contact VeraSafe, Discord’s
appointed representative for data protection matters related to the processing
of personal data, using this contact form:
https://verasafe.com/public-resources/contact-data-protection-representative or
by telephone on +420 228 881 031. VeraSafe’s postal address is:

VeraSafe United Kingdom Ltd. 

37 Albert Embankment 

London SE1 7TL United Kingdom




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