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Submitted URL: https://csc.customersuccesscollective.com/e/c/eyJlbWFpbF9pZCI6ImRnU0JoQWNEQUwzWUM3ellDd0dOWUVBWDNXYWUzeWxkOHdHbnVmWT0iLCJocmVmIjoiaHR0cHM6...
Effective URL: https://www.customersuccesscollective.com/pro-plus-membership/?_cio_id=818407069c5abdd80b&utm_campaign=Content-led+%5BGeneric+JTs%5D+-+AI+...
Submission: On January 31 via api from US — Scanned from DE
Effective URL: https://www.customersuccesscollective.com/pro-plus-membership/?_cio_id=818407069c5abdd80b&utm_campaign=Content-led+%5BGeneric+JTs%5D+-+AI+...
Submission: On January 31 via api from US — Scanned from DE
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Customer Education: make sure you're leading from the front 🏁 Webinar starting in: 0 0 Days 0 0 Hours 0 0 Minutes 0 0 Seconds SECURE YOUR SPOT Log in Membership Membership MEMBERSHIP PLANS Pick your path PRO MEMBERSHIP PRO+ MEMBERSHIP TEAM MEMBERSHIP WHAT IS INCLUDED? All you need to succeed TEMPLATES & FRAMEWORKS ONDEMAND VIDEOS EXCLUSIVE CONTENT MENTORSHIP PROGRAM Coming soon! TAKE A PEEK INSIDE See what the fuss is about FREEMIUM MEMBERSHIP FREE TASTER PACK PRO MEMBERSHIP SNEAK PEEK 3 ESSENTIAL CS TEMPLATES [FREEBIE] Resources CONTENT HUB CS resources on tap ARTICLES CSC PRIME PODCASTS VIDEOS EBOOKS CREATE & CONTRIBUTE GUIDES Brush up on the essentials CUSTOMER SUCCESS CUSTOMER ONBOARDING CUSTOMER CHURN CUSTOMER SUCCESS METRICS CUSTOMER RETENTION CHIEF CUSTOMER OFFICER RESEARCH & REPORTS Industry insights from us THE CUSTOMER SUCCESS SALARY & LANDSCAPE SURVEY 2024 CUSTOMER SUCCESS TOOLS OF CHOICE 2023 THE ULTIMATE CUSTOMER ONBOARDING STARTER PACK STATE OF CUSTOMER ONBOARDING 2023 REPORT STATE OF CUSTOMER SUCCESS 2023 REPORT CREATING END OF YEAR EMAILS VIEW ALL REPORTS NEWSLETTERS Get your CS fix NEWSLETTER Signup to the monthly email Certification CUSTOMER SUCCESS CORE The essentials of customer success CUSTOMER SUCCESS CERTIFIED: CORE [ONDEMAND] CUSTOMER SUCCESS CERTIFIED: CORE [IN-PERSON] VIEW ALL COURSES MASTERS CERTIFIED Be the go-to expert CUSTOMER ADVOCACY CERTIFIED CUSTOMER RESEARCH CERTIFIED CUSTOMER RETENTION CERTIFIED CUSTOMER SUCCESS METRICS CERTIFIED BUILDING A CS TEAM CERTIFIED VIEW ALL MASTERS ADVANCED MICRO For fast & deep learning CUSTOMER ADVOCACY FRAMEWORK LEADERSHIP ACCELERATOR The ultimate roadmap for leaders CS LEADERSHIP ACCELERATOR Six-week live & interactive program C-SUITE MASTERCLASS Four months to become an executive powerhouse VIEW ALL COURSES Events DIGITAL Coming soon to a screen near you CSC MEETUP | VIRTUAL February 20, 2024 WHY CS FOLKS 🧡 OUR EVENTS IN-PERSON Events all over the world OUR GLOBAL 2024 CALENDAR CS FESTIVAL, AUSTIN | FEBRUARY, 13 & 14 CSC MEETUP, OAKLAND | FEBRUARY, 15 CSC MEETUP, SYDNEY | FEBRUARY, 21 CS FESTIVAL, NEW YORK | MARCH, 20 & 21 CCO SUMMIT, NEW YORK | MARCH, 20 CS FESTIVAL, AMSTERDAM | MAY, 16 & 17 REQUEST TO SPEAK AT ONE OF OUR EVENTS CATCH-UP Never miss a beat CS FESTIVAL VIRTUAL OCTOBER 2023 CS FESTIVAL AMSTERDAM CS FESTIVAL NEW YORK CS FESTIVAL VIRTUAL MARCH 2023 CS FESTIVAL AUSTIN CHIEF CUSTOMER OFFICER SUMMIT LONDON CS FESTIVAL LONDON Community NETWORK Connect and collaborate SLACK COMMUNITY CSC LINKEDIN MEETUPS MEET OUR AMBASSADORS LEARN Level up your career CSC AWARDS | WINNERS 2023 COMMUNITY NEWSLETTER BECOME AN AMBASSADOR CSC CUSTOMER ADVISORY BOARD About THE BASICS Our journey & how to reach us MISSION THE TEAM CONTACT GET INVOLVED Get your name published CREATE & CONTRIBUTE PARTNER WITH US What's new? x close Nothing to display... or view by: Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success Pro+ membership. Elevate your customer success career to dizzying new heights with our Pro+ membership. Boost your expertise in all aspects of customer success starting today with everything you need in one place. Become a Pro+ member today and advance your career to the next level! 🚀 Sign up Download the brochure Already a Pro member? Upgrade to Pro+ here. World-class customer success resources worth $6,000+ in 1 membership dashboard. That's 75% off. ✔ Customer Success Certified: Core ✔ 7+ Masters certifications ✔ 2+ Advanced-Micro courses ✔ 1 free in-person Summit ticket a year ✔ 100s of exclusive content ✔ 50+ templates & frameworks ✔ Live GTM workshops ✔ Mentor program ✔ 400+ hours of OnDemand insights ✔ Members-only community What's Pro+ membership? Our Pro+ membership offers a certifications and membership subscription service tailored to help driven customer success managers and leaders reach success. Gain exceptional training by industry professionals, access to the most recent resources, and a supportive community of peers who share your passion for achievement. Develop your knowledge in every aspect of customer success with ideas and resources you can apply to everyday projects. Learn today, apply tomorrow. Learn more Why sign up? Professional development isn’t linear. Sometimes, you'll come across topics or situations where you need a comprehensive course to truly grasp the subject. Other times, you just need a quick solution like a practical case study or a ready-to-use template that you can apply right away. A course won't meet the second requirement, and a template or a short presentation won't satisfy the first. Which is why Pro+ membership includes both. We’re bringing together both types of L&D so you can pick and choose which type and depth of resource you need to meet today, tomorrow, and next quarter’s needs, and fill important knowledge and skills gaps. Convince your boss “THE CUSTOMER SUCCESS COLLECTIVE IS A THRIVING COMMUNITY OF CS PROFESSIONALS, RANGING FROM JUNIOR TO C-SUITE EXECS. ON THEIR SLACK CHANNEL, THEY HAVE SUCCEEDED IN FOSTERING A COMMUNITY OF CURIOUS, HELPFUL AND LIKEMINDED INDIVIDUALS WHO ARE MORE THAN HAPPY TO HELP, WHETHER THIS BE BY PROVIDING ADVICE, FEEDBACK OR SIMPLY ARRANGING A CALL TO NETWORK AND HAVE A COFFEE. KEEP UP THE GREAT WORK CSC!” - DANIELLE MARTIN, SENIOR CUSTOMER SUCCESS MANAGER AT TRYHACKME Become a Pro+ member LEARN FROM TOP CUSTOMER SUCCESS EXPERTS LIKE: David Collard, Manager of Customer Success at LinkedIn Corinne Goldberg, Customer Success Team Lead at Google Karl Salomon, Customer Success Manager at Asana Deanna Miller, Customer Success Director at Microsoft Matt O'Boyle, Senior Customer Success Manager at Intercom Melissa Hatter, Customer Success Lead at Stripe 👋 Don't worry, we do team rates, too. If you're looking to subscribe your team, speak to Pavan about team rates at pavan@customersuccesscollective.com. What's included in Pro+ membership? 🔖 10+ certifications. Cutting-edge curriculums created with leading SE experts. Customer advocacy, research, retention, and so much more. Expedite your growth -> plus boost your professional credentials. 🛠 50+ templates. Save time, and work off industry-standard resources. Battle-tested and community-vetted templates. 🎟️ In-person events. A free ticket (RRP $1,295) to a Customer Success Summit of your choice - the #1 way to stay up-to-date with the latest customer success trends and grow your network overnight. 🔥 Community. Solve challenges by leaning on a community of 4,000+ customer success professionals. Bounce ideas around, share best practices, and make life-long connections. Everything you need to excel. 🎬 400+ OnDemand presentations. Expedite your learning journey by tapping into success stories from CSMs at Salesforce, Meta, Stripe, G2, and many more. 👥 Mentor program. Grow your personal and professional confidence with support and advice from experienced CSM mentors - or impart your wisdom and become a mentor yourself. 👌 Peer councils and meetups. Network, connect, and collaborate with an intimate pod of your own customer success peers, and level up together. 🤑 Discounts. Save more with free access to all our virtual festivals, and 40% off any in-person festivals. Become a Pro+ member Live Go-to-Market workshops Two-hour sessions with a Go-to-Market expert every week. Get targeted insights for all involved in the GTM process, unraveling each stage to unveil best practices and effective strategies. Make you next launch successful and as impactful as possible. What to expect: 🧑💻 Real-time engagement: Connect and ask experts questions in live sessions and work through your challenges together.. 🗣 Real-life success: This isn't just textbook knowledge, gain insights from GTM experts who've been there and done that at Microsoft, Airtable, Amazon Web Services, and more. 🧠 Real learning: With workshops running every week, you and your colleagues can join sessions at the point of need for cross-functional learning and success. Find the full list of workshops and experts, here. FAQS WHO IS THIS SUBSCRIPTION FOR? This subscription is designed for those looking to transition into customer success, are at the beginning stages of their career as a CSM, or are already established but seeking to refresh their skills. HOW DOES THIS SUBSCRIPTION WORK? By joining us, you’ll gain access to exclusive insights, emerging trends, and hours of content, empowering you to enhance your knowledge of all aspects of customer success. We have experts from renowned companies such as Calendly, Google, and VMWare to support us in this endeavor. HOW MUCH IS THIS SUBSCRIPTION? $1,999 per year. LIKE WHAT YOU SEE? THEN CHECK OUT TONS MORE. From exclusive content by industry experts and an ever-increasing bank of templates, to 100s of hours’ worth of CSC presentations and mentors, our membership plans are packed with awesome product marketing resources. Sign up Learn more Customer Success Collective — Pro+ membership The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7. ABOUT * Contribute * Media Guide * Mission * Privacy Policy * Terms of Service RESOURCES * Articles * Newsletter * Podcasts * Reports GENERAL * Events * Membership * Community Learn Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success