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PRIVACY POLICY

Last modified on Nov 18, 2021
United Kingdom
DeutschlandEspaña
Privacy PolicyTerms of UseCookie policySecurityVisa cardsMastercard Cards

ABOUT THIS PRIVACY POLICY

This Privacy Policy (“Privacy Policy”/ „Policy“) describes how we collect and
use your personal data in relation to the provision of our Services as defined
in our Terms of Use (“Agreement” / “Platform Agreement”) and what are your
rights as data subjects.

At Payhawk, we value your privacy and your rights under the Data Protection
Legislation (incl. Regulation (EU) 2016/679 of the European Parliament and of
the Council of 27 April 2016 on the protection of natural persons with regard to
the processing of personal data and on the free movement of such data and
repealing Directive 95/46/EC (”the GDPR”), the UK-GDPR and any other local data
protection law of the countries where Payhawk operates). In that regard, we
recommend that you carefully read the present Privacy Policy, as it describes
why and how we process your personal data at Payhawk.

DEFINITIONS

“Personal data” means any information relating to an identified or identifiable
natural person.
*For ex. your names, your IP address, your home address, your passport, etc. *

“Processing of personal data” means any operation or set of operations which is
performed on personal data or on sets of personal data, whether or not by
automated means.
For ex. when we store your identification documents in our databases or when we
collect your IP address, we are processing your data.

“Controller” means the legal entity, which is responsible for the processing of
your personal data.
For ex. Payhawk Limited, Payhawk UAB and Payhawk EOOD are the Controllers of
your personal data for the processing activities, mentioned in this Privacy
Policy.

“Processor” means the legal entity that processes your personal data on behalf
of the Controller of your data.
For ex. Payhawk’s service providers (sub-contractors) are sometimes Processors
of your personal data on our behalf.

“Data subject” means the natural person, whose data is being processed by the
Controller and/or the Processor.
For ex. you are considered the data subject, when we process your personal data
for the purposes listed in this Privacy Policy.

“Issuer” means the licensed electronic money institution (EMI), which provides
the payment cards and the e-money accounts for the Payhawk Clients.
*For ex. our partnering e-money institutions are:

 * Payrnet Limited holding an eMoney Institution (EMI) licence No. 900594 in the
   UK;
 * Payrnet UAB holding an eMoney Institution (EMI) licence No. LB001994 in
   Lithuania;
 * Paynetics AD holding an eMoney Institution (EMI) license issued by the
   Bulgarian National Bank to operate across the EU and the UK.*

Please note that upon the acceptance of the Cards Terms and Conditions via the
Payhawk Platform, the Company enters into direct contractual relations with the
respective Issuer. You should also refer to the respective privacy policies and
notices published by these Issuers with respect to the treatment of any personal
information provided in relation to their services, as these Issuers may process
your personal information in different ways to Payhawk and for different
purposes.

All other terms used in this Privacy Policy shall have the meaning set out in
the Agreement, and if they have not been defined there, they shall have the
meaning set out in the GDPR/UK-GDPR or the other applicable legislative acts.

This Privacy Policy applies to personal data we collect about you when you use:

 * our website “https://payhawk.com/” (the “Website”);
 * the Payhawk mobile app;
 * the Payhawk web app;
 * when we contact you to promote our products and services.

This Policy does not apply to services or websites that we don’t own or control.
A separate agreement governs (i) delivery, type, access and use of our Services
(the “Terms of Use”) and (ii) processing of any information, files, and personal
data provided to us by our Clients or other content collected and uploaded by
the Clients in the Payhawk Account in their capacity as Data Controllers (the
Data Processing Addendum/ “DPA”).

WHO ARE WE?

The companies that are Data Controllers with regards to your personal data are:

 * Payhawk Limited - registered at the UK’s Companies house register under
   company registration number 11747263, 71-91 Aldwych, London, United Kingdom,
   WC2B 4HN,
 * Payhawk EOOD - a Payhawk Limited’s subsidiary, duly registered with the
   Commercial register at the Registry Agency under UIC 205220011 and registered
   office at 31 Alexander Malinov blvd., Sofia 1729, Bulgaria.
 * Payhawk UAB – a Payhawk Limited’s subsidiary, duly registered in the
   Lithuanian Commercial register.

We, Payhawk Limited, Payhawk EOOD and Payhawk UAB operate under the brand
“Payhawk” (herein collectively referred to as “Payhawk”, “we”, “us”, “our”).

We, the aforementioned controllers, are responsible for processing your personal
data and have therefore concluded a specific and separate data processing
agreement in accordance with the requirements of the GDPR.

OUR DATA PROTECTION OFFICER

At Payhawk we have appointed a Data Protection Officer (“DPO”), who shall be
responsible to oversee our data protection compliance, answer your concerns and
assist you in exercising your rights under the GDPR. Our DPO is available to
contact at:

 * Address: 31 Alexander Malinov blvd., Sofia 1729, Bulgaria
 * E-mail: dpo@payhawk.com
 * Contact person: Mihail Yanev

PERSONAL DATA WE PROCESS ABOUT YOU

At Payhawk we shall collect your personal data when you:

 * register as a user on our website;
 * submit an application to open a Payhawk company account;
 * use the Payhawk product;
 * participate in conversations with us;
 * participate in surveys;
 * communicate with our Sales or Customer Success teams;
 * we contact you to promote our products and services;

Example: When you apply to open an account with us, under the Anti-money
laundering regulations, we are obligated to perform a Know-Your-Customer (“KYC”)
due-diligence check. In that case, we may ask you to provide us with personal
data such as a copy of your passport, in order to verify your identity.

Categories of personal data

At Payhawk we process the following categories of personal data related to you:

 * contact data, such as first name, last name, e-mail address, phone number;
 * data about your device (for ex. If you are using a computer or a mobile
   device);
 * your Payhawk userID (this ID is assigned to you by our systems when you
   register for the first time on our website);
 * your Payhawk card details: card number, cardholder, issuance date, expiry
   date, CVC code;
 * your identification documents, such as your passport, your ID card, your
   driving license;
 * your selfie image, when you are applying for a Payhawk account as part of our
   KYC process;
 * data collected from your device, such as your IP address, your log-in
   information, version and type of your browser, version and type of your
   operational system; your mobile device operational system and version;
 * information about your visit, such as your navigation through our platforms,
   your activity on our platforms (for ex. the pages you visit) and information
   about the length of your session;
 * information stored on your computer or mobile device in the form of “cookies”
   – for more information on the types of cookies we use, please see our Cookie
   Policy);
 * information about your transactions as a Payhawk Cardholder, such as payments
   into and out of your account, incl. the date, time, amount, currency,
   exchange rate, beneficiary details, details of the merchant or ATMs
   associated with the transaction (including merchants’ and ATMs’ locations),
   IP address of sender and receiver, sender's and receiver's name and
   registration information, the device used for the payment and the payment
   method used;
 * when your employer has nominated you as a Payhawk Cardholder or account user,
   we shall collect from your employer your fist name, last name, phone number,
   e-mail address, your postcode, your city of residence and your country of
   residence;
 * information about you, collected from publicly available sources, such as
   public registers, media and websites, as part of our KYC process;
 * information about you from social media (for ex. when you have applied at
   Payhawk and we are unable to verify your business nature, we could check your
   personal Linkedin profile, your personal Facebook profile or other social
   media profile to confirm that your business exists, as part of our KYC
   process);

OUR LEGAL BASIS TO PROCESS YOUR PERSONAL DATA

In order to process your personal data, we must have a legal basis to do so.
Below you can find what are our legal bases to process your personal data in
certain situations:

Legal obligation

As a registered Agent/Card Distributor of licensed electronic money institutions
(EMIs), we have obligations under the AML and CFT regulations to process your
personal data.
Example: In order to fulfill our obligations, we may ask you to provide us with
identification documents, such as: ID card, passport, driving license, etc., as
part of our KYC process.

Performance of a contract with you when you are a representative of a Company

To be able to step into and execute a contract with you, we have to process some
of your personal data, which is necessary for the performance of the contract.
*Example: Where you are representing a Payhawk Client or you are a Cardholder,
Payhawk will process your data for the purposes of the provision of its services
that are subject to its Terms of Use. *

Legitimate interest

In some cases, Payhawk has a legitimate interest to process your personal data.
Before identifying a legitimate interest, we perform an assessment to see if the
legitimate interest we pursue does not overwrite your rights and freedoms.
*Example: Sometimes, we could process your personal data for establishment,
exercise or defense of legal claims related to Payhawk’s rights and legal
interests, including by legal proceedings. *

Consent

We can also process your personal data, if you have given us your free,
unambiguous, and specific consent to do so.

CATEGORIES OF DATA SUBJECTS

When providing and/or promoting our Services in accordance with our Terms of Use
and this Privacy Policy, we may collect and process your personal data if you
are one of the following:

 * an authorized representative (incl. managers, directors, proxies, legal
   representatives, UBOs, etc.) of a Payhawk Client;
 * an employee of a Payhawk Client;
 * someone, who has provided feedback (incl. registered a complaint, submitted a
   request, asked a question or other type of correspondence in relation to the
   Services);
 * a visitor on our Website.
 * a prospect we contacted to promote our products and/or services.

PURPOSES FOR PROCESSING YOUR DATA

 * When registering a Payhawk Account or registering as a User – To register a
   Payhawk Account as an Administrator or to complete your registration as a
   User on our website. you shall provide details such as **name, email address,
   phone number, and job title/ role in the Company along with details about the
   Company you are representing/ working for **(e.g. company name, company
   number, VAT number, registered address, etc.). We clearly indicate in our
   registration forms whether the provision of the data is mandatory or
   voluntary to be provided. You can choose not to provide us with certain
   information, but then you may not be able to register with us or to take
   advantage of some of our features. In addition to the above information, we
   process IP addresses and time of performance of the respective
   statement/action, relevant for the registration and the conclusion,
   performance, amendment or termination of the Agreement.

 * Invitation as User – If you are an employee, contractor, agent or other
   individual that works for a Company that has a Payhawk Account, that Company
   may invite you through its Payhawk Account to register as a User so as to
   grant you access to the Payhawk Account and to authorize you to use the
   Services on its behalf. To create a new User account in Payhawk, the
   following information needs to be submitted: name and email address. To
   invite you to register as an Administrator of the Company, you need to submit
   information about your name and email address to the Payhawk Platform.

 * Where you are representing in a legal or factual manner the Company or you
   are a Cardholder, the Issuer will process your data for the purposes of the
   provision of its services that are subject to its Cards Terms and Conditions
   and Payhawk will process your data in order to perform its duties as
   Agent/Card Distributor of the respective Issuer. The processing of your
   personal data in this context is necessary for the processing of the requests
   for Card issuance; assistance with regard to the safe delivery of the Cards
   to the Cardholders; processing of requests for changes in the Card limits,
   for blocking or termination of Cards; provision of access to the statements
   of transaction and the other activities necessary for the performance of the
   Cards Terms and Conditions. We and the Issuers may also process your
   information for communication with you, including by email, necessary for the
   provision of the Issuer’s services in accordance with the Cards Terms and
   Conditions and/or for notifying you about changes in these services or other
   relevant for their use issues.

 * Where you act as a Company’s User or Administrator, we may process all or
   some of the above-specified personal data to perform Company’s registration,
   maintaining and ensuring access to the Payhawk Account and activities related
   to the conclusion, amendment, performance and termination of the Agreement;
   We also process your information for communication with you, including by
   email, necessary for the provision of the Services in accordance with the
   Terms of Use and/or for notifying you about changes in the Services or other
   relevant for the use of Services issues;

 * To perform our activities and roles as an Agent/Card Distributor of an Issuer
   – We are acting as Agent/Card Distributor of the Issuers and act in this
   capacity when the Company accepts Card Terms and Conditions of the respective
   Issuers, requests issuance of, blocks or terminates Cards, manages the Cards
   limits, submits objections against Card transactions through the Payhawk
   Platform, etc. In this context we collect, process, store and share/ exchange
   with the Issuers all the necessary and required on the basis of the
   applicable legislation (incl. identification obligations under the anti-money
   laundering legislation) and Issuers’ policies and procedures personal details
   regarding the persons authorized to represent, working for or cooperate with
   the Company (e.g. managers, proxies, legal representatives, contact persons,
   employees, etc. – representatives of the Company) and the Cardholders.

 * Identification under the anti-money laundering legislation - We are obliged
   to comply with legal obligations resulting from the AML and CFT regulations.
   In this respect, we have to perform certain identification procedures to
   verify the identity of the representatives of the Company, Cardholders and
   the beneficial owners by following the steps of our identification process
   and collecting information such as names, ID numbers, ID documents details,
   scanned copies of ID documents, declarations and information on UBOs, PEPs,
   source of funds, signatures, photos, information regarding the owned shares
   in the Company, etc. For the purposes of your identification, we may use
   external service providers and can check and collect data via external
   sources of information, incl., but not only official registers and databases.

 * Transaction monitoring under the anti-money laundering legislation – Under
   the AML and CFT regulations, we are obligated to monitor your card and/or
   bank payments into and out of your Payhawk account to make sure they are not
   involved by any means in money laundering, financing of terrorism, fraud or
   bypassing imposed sanctions.

 * Log information processed for the purposes of security, technical
   maintenance, development, etc. – Payhawk Platform uses logs in order to
   ensure the reliable functioning of the Services, to detect technical
   problems, to ensure the security of the Services and to detect malicious
   activities. In this context we process server logs and other logs necessary
   to detect technical problems, malicious activities, etc., as described above.
   They may contain the following information: date and time, IP address, URL,
   browser and device information. Some devices may use security technologies
   based on cookies.

 * Personal data received and collected from correspondence, complaint and
   signals – For the purposes of administering, managing and responding to
   complaints, signals, requests, queries and other communications addressed to
   us through our Website, post, email, phone or through other communication
   channels, we collect and process the information submitted to us (incl.
   names, email, telephone, address etc.), as well as details regarding the
   results from their processing (e.g. responses, further correspondence,
   related details, etc.).

 * To ensure the effective and secure functioning of our Services – We will
   process your personal data for the maintenance and administration of our
   Services. This includes activities related to detection and prevention of
   malicious activities; detection and repair of technical or functionality
   related issues; prevention of unauthorized access to the Services; as well as
   improvement of the functioning and the quality of the Services.

 * For the establishment, exercise or defense of legal claims related to
   Payhawk’s rights and legal interests. We will process your personal data to
   protect and exercise the legitimate interests of Payhawk, the Issuers, the
   Company, Administrators, Users, Cardholders or third parties as Payhawk’s
   contractors or employees or providers of Integrated Services. Your data may
   also be processed to assist Issuers, the Company, Administrators, Users,
   Cardholders or third parties as Payhawk’s contractors or employees or
   providers of Integrated Services for establishment, exercise or defense of
   legal claims.

 * **We may process your data for the purposes of collection of receivables
   payable to Payhawk, including in execution proceedings; as well as debt
   collection (incl. via third parties such as debt collection companies) and
   debt assignment.

 * Personal data received through recorded phone calls with you – for the
   purposes of improving our services. In order to improve our services and
   processes, we record the phone calls with the employees of our Clients and/or
   our Client’s representatives.

 * Cookies for improving our Service – We may from time to time use cookies. To
   become aware of what types of cookies we may use, for what purposes and how
   to control their use, please check our Cookie Policy.

 * To perform our direct marketing activities – We will use your personal data
   to provide you with information about our products and services that you
   might be interested in. In cases where you are acting as Company’s User or
   Administrator or in cases where you have contacted us at first and you have
   provided us with a means of contacting you and have indicated respective
   interest, we may process the information provided by you for direct marketing
   activities such as sending marketing communications, offers and other similar
   news and updates. In such a case, you clearly and distinctly will be given
   the opportunity to object, free of charge and in an easy manner, to such use
   of electronic contact details at the time of their collection and on the
   occasion of each message in case you have not initially refused such use.
   Also, if you do not want to receive communications from us, you can indicate
   your preference at any time by unsubscribing or by sending an email to:
   dpo@payhawk.com.

HOW WE COLLECT YOUR PERSONAL DATA

We shall not use any personal data, unless it has been voluntarily provided,
entered or uploaded by you personally. You are not allowed to enter third party
personal data, including sign up a third party (Users, Administrators,
employees, etc.,) without due authorization by such a third party. It is your
sole responsibility to provide and guarantee that the processing activities
performed by you and the provision of third party personal data are compliant
with the requirements of the applicable data protection legislation.

HOW WE PROTECT YOUR PERSONAL DATA

Your personal data is contained behind secured networks and is only accessible
by a limited number of persons who have special access rights to such systems,
and are required to keep the information confidential and that they are properly
trained and authorised. We also take appropriate technical and organisational
measures to protect your personal data against loss or other forms of unlawful
processing.

WHAT WE DO IN THE EVENT OF BREACH?

In the event of a breach of security leading to the accidental or unlawful
destruction, loss, alteration, unauthorised disclosure of or access to personal
data, the controller shall promptly assess the risk to the data subjects’ rights
and freedoms and report the breach to the competent supervisory authority within
72 hours after having become aware of it. We will record all data breaches
regardless of their effect in accordance with our Incident Response & Training
Plan. If the breach is likely to result in a high risk to data subjects’ rights
and freedoms, we shall notify all affected individuals as soon as practically
possible that there has been a breach and provide them with more information in
a clear and plain language about the likely consequences and the measures that
have been taken.

WHO WE SHARE YOUR PERSONAL DATA WITH?

We may share your personal information with:

 * The Company and other Company’s Users and Administrators – The data stored
   into the Payhawk Account, such as the data about Administrators, Users,
   Cardholders, requested Services, expenses and other details uploaded or
   generated within the Company’s Payhawk Account, are available to that Company
   and to other Company’s Users and Administrators who have access to the
   Payhawk Account as determined with their access permissions.

 * Issuers – In the contexts of the acceptance, performance and termination of
   the Company’s agreement with the Issuers under their Cards Terms and
   Conditions, the provision of their services, the performance of our duties as
   Agent/Card Distributor of these Issuers and compliance with the AML and other
   regulatory requirements we exchange data with the Issuers.

 * Where required by law – We may store and disclose any information that we
   believe is necessary to comply with applicable law or court order. In such
   cases we may disclose personal data to competent state and court authorities,
   auditors or other types of recipients provided by law.

 * Where necessary for protection of the rights and legal interests of Payhawk
   or for rendering assistance to third parties for protecting their rights and
   legal interest – when your personal data is necessary to enforce or apply our
   Agreement, to protect the rights, property, or safety of Payhawk and/or to
   establish, exercise or defend a legal claim as well as we may disclose your
   personal data to attorneys and legal consultants; bailiffs; notaries or
   persons performing similar public functions; competent authorities.

 * Suppliers and subcontractors
   
   * We may use service providers as specialized data centers for reliable and
     secure colocation of server and network equipment, providers of quality
     assurance testing services, providers of technical support, cloud service
     providers, etc. When working with such suppliers and subcontractors, they
     act as Data Processors on our behalf, and Payhawk engages into contractual
     relations with them, which include obligations for the Processors to
     strictly comply with our instructions, in accordance with this Policy, the
     Terms of Use and the applicable data protection rules.
   * Some of our suppliers and service providers that we may share your personal
     data with act as Data Controllers and determine on their own or by virtue
     of the applicable law their own purposes to process personal data. For
     example, such providers are electronic communications service and network
     providers that are necessary for the Internet connection and communications
     between us, banks and other payment processing companies that we use to
     receive payments, postal services, etc. In such cases, we share personal
     data only to the extent that is necessary for the performance of the data
     processing purposes specified in this Policy and only as far as we have a
     respective legal basis for sharing that personal data.

 * In other cases, required by law - We might share your personal data in any
   other cases as required and to the extent permitted under applicable law.

TRANSFERS OF DATA

We might transfer data we collect from you somewhere to persons (‘Recipients’)
outside the European Economic Area (‘EEA’) and UK. When we do such transfers to
third countries, we do so in accordance with the terms of this Privacy Policy,
the UK and the EU data protection rules, in particular with the GDPR and the
UK-GDPR. This may include (i) the transfer of data to Recipients located in
countries, territories or part of specified sectors within such countries that
are recognized as ensuring an adequate level of protection of the natural
persons concerned; (ii) transfers pursuant to data transfer agreements that
incorporate the Standard Contractual Clauses (‘SCCs’) approved by the EU
Commission/Commissioner from the 4th of June 2021; (iii) derogations for
specific situations provided for in the UK and the EU data protection law, etc.

HOW LONG WE STORE YOUR PERSONAL DATA

Payhawk applies the storage limitation principle, namely stores personal data in
minimal volume and for a period no longer than the necessary for the purposes
for which they are processed, ensuring that they are stored securely and in
compliance with the applicable legislation.

We store the categories of personal data listed above as follows:

Type of data Storage period Data provided with respect to the registration of
Payhawk Account, invitation and registration of a User; Contractual information,
incl. data related to the use of the Services; Instructions and logs of data
processing operations; Correspondence related to the use of the Services. For
the period of the duration of the contractual relationship between Company and
Payhawk and up to the elapsing of the limitation period for civil law claims
(e.g. at least 5 years following the termination of the Agreement) under the
applicable legislation, unless longer retention period applies as per this
Privacy Policy or the applicable legislation. Financial information related to
the use of Services (incl. invoices and other accounting details) For the entire
period of maintaining the Payhawk Account and up to 5 /five/ years from
termination of the registration or up to 10 /ten/ years as of the beginning of
the year following the one in which payment is due for the respective year (the
longer period apply) Personal data related and gathered in the context of our
activities as Agent/Card Distributor For the entire period of maintaining the
Payhawk Account and up to 5 /five/ years from termination of the registration,
unless a longer retention period is established under the applicable
legislation.

ATM withdrawal limits GBP Information related to the performance of
identification under the AML legislation For the entire period of maintaining
the Payhawk Account and up to 5 /five/ years from termination of the
registration, unless a longer retention period is established under the
applicable legislation. Correspondence, complaints and signals For up to 5
/five/ years after the completion of the correspondence and/or the final
resolution of the correspondence related case, if there is no applicable
contractual relationship. Logs related to security, technical maintenance,
development, etc. Up to 1 /one/ year, unless such data is determined a different
storage period in this Policy.

Notwithstanding the data retention periods set out above, it is possible that:

 * a specific legal dispute or procedure arises (e.g. litigation, arbitration,
   administrative proceedings, etc.), requiring the data to be retained after
   the retention periods have elapsed;
 * we receive a mandatory instruction from a competent public authority to
   preserve certain data/ content.

In such cases, the personal data will be preserved in accordance with the
retention periods specified by the competent authority or up to 5 years after
the final settlement of the dispute or proceedings before all instances,
including the settlement of the respective execution proceedings.
If any law or other legislative act requires the storage of the personal data
for a period longer than the one specified above, the legally established longer
term shall apply to their storage.
Information uploaded and stored in the Payhawk Account such as information
included in stored documents, signatures is under the control of the Company and
shall be available until its deletion by the Company or until the termination of
the Payhawk Account (whichever event is the earlier one). Information regarding
statements for payment transactions with Cards and balances could be available
in the Payhawk Account only until the termination of the contractual relation
between the Company and the Issuer or until the termination of the Payhawk
Account (whichever event is the earlier one).

YOUR RIGHTS

Below you can find your rights regarding the processing of your personal data:

 * Right of information. This Policy aims to inform you in detail about the
   processing of your personal data by Payhawk.

 * Right of access. You are entitled to receive confirmation whether your
   personal data is being processed, to receive access to such data, as well as
   information about the processing and your rights.

 * Right of rectification. You are entitled to have your data rectified in case
   it is incomplete or inaccurate. Your data may be rectified by us upon your
   request.

 * Right of erasure. You have the right to ask for your data to be
   erased/deleted when we no longer have a legal basis to keep it in our
   systems.

 * Right of restriction of the processing. The GDPR and the UK-GDPR provides for
   the possibility of restricting your personal data processing in case there
   are grounds for this as set forth therein.

 * Right of data portability. You have the right to receive the personal data
   you have provided, and which is related to you in a structured, commonly
   used, machine-readable format, and to use such data with another controller
   at your discretion, if the conditions provided for in the GDPR and the
   UK-GDPR are present.

 * The right not to be subject to a decision based solely on automated
   processing, including profiling which produces legal effects concerning you
   or similarly significantly affects you unless there are grounds provided for
   in the applicable data protection legislation, as well as appropriate
   safeguards to protect your rights, freedoms and legitimate interests.

 * Right to withdraw consent. You have the right to withdraw at any time your
   consent for personal data processing that is based on prior given consent.
   Such withdrawal shall not affect the lawfulness of the processing based on
   consent before its withdrawal.

 * Right to object. You have the right to object, in respect to data processed,
   based on legitimate interest. In the event of such an objection we will
   examine your request and, if justified, we will comply with it. If we believe
   there are enough legal grounds for the processing or where necessary for
   establishing, exercising or defending legal claims we will inform you
   accordingly. You have an absolute right to object against personal data
   processing for marketing purposes.

HOW TO EXERCISE YOUR RIGHTS

If you wish to access, delete (when applicable) or correct your personal
information please, address your requests and complaints to any of the above
mentioned Controllers at dpo@payhawk.com or at the following addresses:

 * 31 Alexander Malinov Blvd. Campus X Sofia 1729, Bulgaria

Please state clearly in the subject that your request concerns a privacy matter,
and more specifically whether it is a request to access, correction, deletion or
else. Bear in mind that we may ask for additional information to determine your
identity.

We may reject requests that are unreasonably repetitive, require
disproportionate technical effort, risk the privacy of others, or would be
extremely impractical. Where we can provide information access and correction,
we will do so for free, except where it would require a disproportionate effort.

SUPERVISORY AUTHORITY

If you think we have infringed your privacy rights, you can lodge a complaint
with the respective supervisory authority:

 * the UK Information Commissioner’s Office https://ico.org.uk/
 * the Bulgarian Commission for personal data protection www.cpdp.bg
 * the German Federal Commissioner for Data Protection and Freedom of
   Information https://www.bfdi.bund.de/EN/Home/home_node.html
 * the Spanish Data Protection Agency https://www.aepd.es/es
 * the French Commission Nationale de l'Informatique et des Libertés or “CNIL”
   https://www.cnil.fr/en/home
 * the Dutch Data Protection authority https://autoriteitpersoonsgegevens.nl/en

You can also lodge your complaint in particular in the country where you live,
your place of work or place where you believe we infringed your right(s).

The list of all data protection supervisory authorities for each EU member state
is available here:https://edpb.europa.eu/about-edpb/about-edpb/members_en

CHANGES TO THIS POLICY

We’ll post any changes we make to our privacy notice on this page and, if
they’re significant changes we’ll let you know by email. We are constantly
trying to improve our Services and need to comply with all the changes in the
applicable data protection legislation, so we may need to change this Privacy
Policy from time to time as well, but we will alert you to changes by placing a
notice on: https://payhawk.com, by sending you an email, and/or by some other
appropriate means.

COOKIE POLICY

We use cookies to ensure the accessibility and functioning of our services, to
analyze our visitors' behavior and to personalize their experience.

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CONTACTS

LONDON OFFICE

71-91 Aldwych, London, England, WC2B 4HN+44 20 3318 2561

BERLIN OFFICE

Chausseestr. 103, 10115 Berlin, Germany+49 30 31192626

SOFIA OFFICE

31 Alexander Malinov Blvd. Campus X Sofia 1729, Bulgaria+359 2 491 7152

BARCELONA OFFICE

Carrer de Sancho de Ávila, 65, Wojo Coworking, 08018, Barcelona, España+34
932712328

PARIS OFFICE

33 rue La Fayette 75009 Paris, France+33 6 78 92 53 67

AMSTERDAM OFFICE

Weesperstraat 61-105 Amsterdam, Netherlands, 1018 VN+31 85 107 1394

SUPPORT

support@payhawk.com+44 20 3318 4187

SALES

sales@payhawk.com+44 20 3868 8704



PRODUCT

Visa Company CardsExpense managementInvoice ManagementReimbursementsBill
PaymentsIntegrationsPricing

RESOURCES

BlogPodcastWebinarsKnowledge BaseHelp CenterSecurityCustomers

USE CASES

The Frequent TravelerThe Remote EmployeeThe Project Based SpenderThe
AdvertiserThe Office Supplier

ABOUT

Why PayhawkTeamWe are hiring!Contact us

DOWNLOAD OUR APPLICATION

Download for iPhoneDownload for Android


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CONTACTS

LONDON OFFICE

71-91 Aldwych, London, England, WC2B 4HN+44 20 3318 2561

BERLIN OFFICE

Chausseestr. 103, 10115 Berlin, Germany+49 30 31192626

SOFIA OFFICE

31 Alexander Malinov Blvd. Campus X Sofia 1729, Bulgaria+359 2 491 7152

BARCELONA OFFICE

Carrer de Sancho de Ávila, 65, Wojo Coworking, 08018, Barcelona, España+34
932712328

PARIS OFFICE

33 rue La Fayette 75009 Paris, France+33 6 78 92 53 67

AMSTERDAM OFFICE

Weesperstraat 61-105 Amsterdam, Netherlands, 1018 VN+31 85 107 1394

SUPPORT

support@payhawk.com+44 20 3318 4187

SALES

sales@payhawk.com+44 20 3868 8704

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United KingdomDeutschlandEspaña
Payhawk Limited 2022, All rights reserved. Payhawk Limited is registered under
company registration number 11747263, 71-91 Aldwych, London, England, WC2B 4HN.
Payhawk Visa Cards are issued by Payrnet Limited holding an eMoney Institution
(EMI) licence No 900594 in the UK and UAB Payrnet holding an eMoney Institution
(EMI) licence No LB001994 in Lithuania.