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OFF THE MARK


‘I’LL LEAVE’ WITH NOTHING AS TARGET SHOPPERS BAFFLED AT SELF-CHECKOUT PROCESS
SAYING ‘NO THANK YOU’ EVERY TIME

Self-checkout has become an odd process
 * Aurielle Weiss

 * Published: 7:00 ET, Dec 3 2023
 * Updated: 10:20 ET, Dec 4 2023

 * Click to share on X/Twitter (Opens in new window)
 * Click to share on Facebook (Opens in new window)

TARGET shoppers are blasting the retailer after recognizing strange
self-checkout details.

As consumers move into the digital age, retailers are swapping traditional
processes with technology.


1
Target shoppers are noticing odd add-ons to the self-checkout processCredit:
Getty

For example, Target has added multiple self-checkouts to its stores to bring
convenience to the shopping experience.

And while some shoppers appreciate the move, others have noticed some odd extras
the retailer has included.

Shoppers took to X to voice their concerns on some strange additions to
self-checkout.

One X (formerly Twitter) user wrote: “Self-checkout is the worst, and you have
to look at a video of yourself the entire time you check out.”




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MOVED

“No thank you. I'll leave the store with nothing if I have to self-checkout,”
they added.

Another commented on a so-called judgmental tone she received from an employee.

“Can we talk about the way the Target self-checkout lady says ‘see you soon…’ It
just sounds very judgy and accurate at the same time.”

The retailer commented back: “I would never judge u self-checkout exists to
judge u.”




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NEW POLICY 

Recently, shoppers have been slamming Target over testing a new policy at select
stores.

The policy states that self-checkout users must only have 10 items or less.







A store in Maine switched to the new policy to speed up the checkout process
after reports of 50 people deep on the busiest days.

This has become a hot point for many shoppers as they spend much of their time
waiting in long lines for a self-checkout machine.



Some have noticed employees facilitating the lines or doing other tasks like
folding clothes.

While the employees may indeed be busy, to the customer, it looks as if they
aren’t - all adding to the frustration.

This is because customers will see multiple employees seemingly standing around
while the traditional checkout lines remain empty.

Plus, it's not just Target.

Kroger, Walmart, and Aldi have all seen a flood of complaints via X or Reddit
commenting on the issue.



In fact, one shopper threatened to boycott Kroger after its long line.

“This self-checkout line is absolutely ridiculous and they only have 2 registers
with cashiers opened. All the lines are to the back of the store," they said.


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KIDS

Walmart shoppers have also complained stating they "will not participate in that
nonsense.

Shoppers have also blasted Aldi saying they "lost a customer for life."




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 * Target

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