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APPDYNAMICS IDENTITY IS CHANGING TO CISCO IDENTITY


Ryan.Paredez
Community Manager
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on ‎04-17-2024 10:01 AM


EXECUTIVE SUMMARY 

AppDynamics is joining with Cisco to provide user identity (sign-in credentials)
capabilities for all SAAS AppDynamics-based products and services.  Users whose
passwords are verified by the AppDynamics Identity Platform (not user accounts
that sign in using their company’s SSO credentials) will be moved to the Cisco
Customer Identity platform (id.cisco.com) for verification. This will be a
minimal-impact change and should not affect a user’s access to Cisco AppDynamics
and Observability Platform products.  




OVERVIEW 

Cisco’s Customer Identity platform and AppDynamics’ Customer Identity both serve
customer identity needs. However, AppDynamics Customer Identity is limited to
AppDynamics-based products only. To consolidate user accounts and provide a
seamless experience with other Cisco products, AppDynamics user identities will
be moved to the Cisco Customer Identity platform.  

Starting in May 2024, users added to AppDynamics SaaS products via the Accounts
Management Portal and Controller will have their identities stored and verified
using Cisco Customer Identity. This only affects “local” users —user accounts
that are not using their company’s SSO credentials through a federation with
AppDynamics.  

These new local users will still receive a welcome email with getting started
instructions as usual. They will still set up their password and provide user
profile data. However, that information will be stored and verified by Cisco’s
Customer Identity platform instead of the AppDynamics Customer Identity
platform. When these users enter their email on the AppDynamics login page and
click Next, they will enter their password on the id.cisco.com login page
instead of the login.appdynamics.com login page.  

At the same time, we will move existing user identities in the AppDynamics
Identity platform over to the Cisco Identity platform. Cisco will then store and
verify the user identity information going forward. These existing users will
receive an email when their account has moved instructing them to set a new
password to continue.  

If you sign in using your company’s SSO credentials through a federation, there
will be no change to your access to AppDynamics products.  




IMPACT 

The following user accounts will be directed to id.cisco.com for their password
entry: 

 * AppDynamics SAAS users who currently sign in using the AppDynamics Identity
   platform using their email address as a username 
 * Cisco Observability Platform and Cisco Cloud Observability (COP and CCO)
   users who currently sign in using the AppDynamics Identity platform using
   their email address as a username  
 * Accounts Management Portal users who currently sign in using the AppDynamics
   Identity platform using their email address as a username 

The following user accounts will NOT be impacted by this change: 

 * AppDynamics On-premises users 
 * AppDynamics SAAS users who currently sign in using a legacy “local” user (a
   user that does not use email address as their username)  
 * AppDynamics SAAS users who sign in to their AppDynamics SaaS tenant using
   their company credentials (SSO) through federation  
 * Cisco Observability Platform and Cisco Cloud Observability (COP and CCO)
   users who currently sign in using their company credentials through
   federation 
 * Accounts Management Portal users who currently sign in using their company
   credentials through federation. 
   
   


FAQ: 


WHAT DO YOU MEAN BY IDENTITY? 

Identity is how your user account is verified for use at a service, like when
you sign in to AppDynamics. Typically, this is in the form of a set of
credentials like username and password. AppDynamics and Cisco use email
addresses as usernames. With this change, users whose email and password have
been verified by AppDynamics at login.appdynamics.com or login.fso.cisco.com
will now be verified by id.cisco.com instead.  



HOW IS IT CHANGING? 

User identities stored within the AppDynamics Identity platform will be moved to
the Cisco Identity platform. Existing users will need to set up a new password
within the Cisco Identity system – we will send an email with instructions when
this is ready to be completed.  

When a user accesses AppDynamics or Cisco Observability Platform, they will be
prompted to sign in using their email. After clicking Next, they will be
directed to Cisco for password verification, then be taken into the requested
product.  




WHAT WILL BE THE IMPACT ON MY USER ACCOUNT? 

There are two impacts to your user account: 

 1. You will need to set up a new password for your email address. 

 1. Your login process will include a stop at id.cisco.com for password entry
    and verification. 

That is really it. Access will remain unchanged. The most important change is
where your password lives. 



COULD I BE BLOCKED FROM ACCESS TO APPDYNAMICS? 

Yes, it is possible if your account is affiliated with embargoed countries.
Cisco enforces global trade compliance, so some user accounts may be blocked to
comply with regulations. If your user account utilizes email belonging to an
embargoed country, your account will be blocked, and product access will be
lost. 

If you are not part of an embargoed country and in the unlikely event that your
account is put on hold, you will receive an email from Cisco with instructions
to request a release. 



HOW CAN I TELL IF I AM AFFECTED? 

Go to https://login.appdynamics.com and enter your email address as username,
then click Next. If you see a password field, your user account is impacted. If
you enter your email address, click Next and land in your company sign-in
screen, you are not impacted.  

You can also check with your company admin to see if your user account is
“Authenticated by AppDynamics.” If it is, you will be impacted. 


 
WHAT WILL I NEED TO DO? 

Not too much – all you need to do is set up a new password with Cisco Customer
Identity. Keep an eye out for an email in May 2024 indicating that your account
now utilizes Cisco Identity and follow the instructions to set up a password.  

If you already have a Cisco Identity that you use with other Cisco products,
then you will just start using that identity (the same password!) when signing
in to AppDynamics products. 
 


WHAT IF I USE A PASSWORD MANAGER? 

Do you already have a Cisco user account to sign in at id.cisco.com? If yes,
then your password manager will work if you have stored your Cisco password, and
you will not need to set up a new password.  

However, if you do not have a Cisco account, and since password managers
typically work based on the sign in domain, it will not be able to recall a
password for id.cisco.com. You will want to use your password manager features
when you set your new password for id.cisco.com. 




HOW IS THIS BETTER? 

AppDynamics services, such as Community, University (Now Cisco U.), and Support
have either already moved to Cisco equivalents or will be moving this year.  All
these services require a Cisco account. This move will ensure that you can
access AppDynamics SAAS products, Cisco Observability Platform products, and all
these services with the same email and password.  You will have single sign-on
to all these capabilities, as well as any other Cisco products you use that are
part of the Cisco Identity platform. 




DO I HAVE A CHOICE? 

No, for ongoing security and convenience, these identities will be moving as
Cisco is the new home for all such identities.  




WILL I STILL HAVE SSO BETWEEN VARIOUS APPDYNAMICS PRODUCT AND SERVICES? 

Yes, you can still move between AppDynamics SaaS tenants, Cisco Observability
Platform tenants, and Accounts Management Portal using SSO. In fact, you will
also gain SSO into Cisco products and services as well. 




WHY DO I NEED TO RESET MY PASSWORD? 

Your password will not be moved to the Cisco Identity platform from the
AppDynamics identity platform.  Passwords are secure when they are stored at
both Cisco and AppDynamics, protecting them such that they can’t be preserved in
a usable way between systems.  The first time you try to sign in after being
notified that your account is now authenticated by Cisco, you will need to
simply use the Forgot Password? Flow to set a new one.  




HOW DO I SET A NEW PASSWORD FOR MY ACCOUNT? 

There are two ways: 

 1. Use https://id.cisco.com directly.  
 2. Start with signing in to AppDynamics. 

1. USING ID.CISCO.COM DIRECTLY: 

Using your browser, navigate to https://id.cisco.com.  Enter your email address
and click Next. At the bottom of the password page, you will see the Forgot
password? link (see figure 1 below). Follow the instructions and complete the
process. Upon completion, you will be logged in to Cisco and be presented with
your Cisco profile page.   

2. START WITH SIGNING IN TO APPDYNAMICS:  

Using your browser, navigate to an AppDynamics product, like your Cisco
Observability Platform tenant or your AppDynamics CSaaS tenant, or even
https://accounts.appdynamics.com. Enter your email address and click Next. You
will be redirected to the id.cisco.com password page. At the bottom of the
password page, you will see the “Forgot password?” link (see figure 1, below).
Follow the instructions and complete the process. Upon completion, you will be
logged in to both Cisco and AppDynamics and be presented with the original
AppDynamics product you were trying to sign in to. 

Figure 1, Cisco password page


 WHY DO I SEE THE APPDYNAMICS PASSWORD PAGE AND NOT THE CISCO PASSWORD PAGE?  

If you still see the AppDynamics password page (see figure 2 below) when you
enter your email address at login.appdynamics.com and click Next, it is because
we have not yet moved your account to Cisco. You can continue to login using
your existing AppDynamics password until you receive a notification that we have
transitioned your account to Cisco. 

Figure 2, AppDynamics password page


I DO NOT SEE A “FORGOT PASSWORD?” LINK, ONLY A “RESET PASSWORD” LINK. WHY? 

If you see the “Reset Password” link after entering your email and clicking next
(see Figure 2, above), you are still on the AppDynamics sign in screen. This is
because we have not yet moved your account to Cisco. You can continue to sign in
using your existing AppDynamics password until you receive a notification that
we have transitioned your account to Cisco. 

 


WHAT IF I AM A USER OF APPDYNAMICS SUPPORT? 

It happens that AppDynamics Support is moving to Cisco Support at or around the
same time as the user migration. Once the support process changes, your only
means of logging into support will be through Cisco identity. This identity
change will facilitate your use of Cisco based support tools later. One change
will be that your user profile will be required to include a physical address.
On signing in to the support system, you will be prompted to establish an
address in your personal profile. A separate email will be sent to Support users
with more information about this change.  

 


WHAT IF I SIGN IN USING MY COMPANY’S SSO CREDENTIALS TODAY? 

You will continue to use your company’s SSO credentials to access AppDynamics
products. However, services like University (Cisco U.), and Support will require
a Cisco identity.  As part of our migration, we will create accounts for you in
Cisco and they will be waiting for you to use.  Simply go to
https://id.cisco.com, enter your email and use the "Forgot password?” link to
set a password. If your company admin has federated with Cisco directly, then
your company credentials will work there as well. 

 


WHAT IF I AM ONLY AN APPDYNAMICS ON-PREMISES PRODUCT USER? 

Your product access to AppDynamics On-Premises will remain unchanged, signing in
with whatever credentials you use today. However, to have used AppDynamics
University, AppDynamics Community, or AppDynamics Support in the past, you would
have had an account that was part of our AppDynamics Identity provider. This
user account is being moved to Cisco and will be impacted by this change. 

Labels:
 * Licensing and User Management

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Version history
Last update:
‎04-17-2024 10:01 AM
Updated by:
Ryan.Paredez


Contributors
 * Bill.Howard

 * Ryan.Paredez


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