www.unitybyhardrock.com Open in urlscan Pro
2606:4700::6812:162e  Public Scan

Form analysis
1 forms found in the DOM

POST https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8

<form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST" id="contactUs-Form">
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  <input type="hidden" name="retURL" value="https://www.unitybyhardrock.com/help/thank-you">
  <div class="row">
    <div class="col-xs-12 col-md-6">
      <div class="form-group">
        <label for="reason" class="form-label">Reason for contacting</label>
        <div class="dropdown bootstrap-select form-control"><select class="form-control selectpicker" id="reason" name="reason">
            <option value="">Select from list</option>
            <option value="Login &amp; Support">Login &amp; Support</option>
            <option value="Benefits">Benefits</option>
            <option value="Promotion Question">Promotion Question</option>
            <option value="Unity Points, Tier Points, or Free Play Questions">Unity Points, Tier Credits, or Free Play Questions</option>
            <option value="Offers and Reservations">Offers and Reservations</option>
            <option value="Folio Request">Folio Request</option>
            <option value="Win/Loss Statement Requests">Win/Loss Statement Request</option>
            <option value="Accessibility">Accessibility</option>
          </select><button type="button" tabindex="-1" class="btn dropdown-toggle btn-light bs-placeholder" data-toggle="dropdown" role="combobox" aria-owns="bs-select-1" aria-haspopup="listbox" aria-expanded="false" data-id="reason"
            title="Select from list">
            <div class="filter-option">
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                <div class="filter-option-inner-inner">Select from list</div>
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            <div class="inner show" role="listbox" id="bs-select-1" tabindex="-1">
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    <div class="col-xs-12 col-md-6">
      <div class="form-group">
        <label for="accountNumber" class="form-label ">Unity Account Number (Optional)</label>
        <label for="accountNumber" class="form-label d-none">Unity Account Number </label>
        <label class="prefilled-field--readonly d-none"></label>
        <input id="00N4x00000Qn6jS" class="form-control form-account-number   optional-input " maxlength="10" name="00N4x00000Qn6jS" type="number" value="">
        <div class="invalid-feedback">Please enter your Unity account number</div>
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    <div class="col-xs-12 col-md-6">
      <div class="form-group">
        <label for="00N4x00000O6w21" class="form-label form-first-name">First Name</label>
        <input id="00N4x00000O6w21" class="form-control" maxlength="255" name="00N4x00000O6w21" size="20" type="text" value="">
        <div class="invalid-feedback">Your first name has invalid characters</div>
      </div>
    </div>
    <div class="col-xs-12 col-md-6">
      <div class="form-group">
        <label for="00N4x00000O6w22" class="form-label form-last-name">Last Name</label>
        <input id="00N4x00000O6w22" class="form-control" maxlength="255" name="00N4x00000O6w22" size="20" type="text" value="">
        <div class="invalid-feedback">Your last name has invalid characters</div>
      </div>
    </div>
    <div class="col-xs-12 col-md-6">
      <div class="form-group">
        <label for="email" class="form-label">Email</label>
        <input id="email" class="form-control" maxlength="80" name="email" size="20" type="email" value="">
        <div class="invalid-feedback">Your email address has invalid characters</div>
      </div>
    </div>
    <div class="col-xs-12 col-md-6">
      <div class="form-group">
        <label class="form-label" for="phone">Phone Number (Optional)</label>
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            <button aria-haspopup="true" aria-expanded="false" class="btn dropdown-toggle js-telephone-input-dropdown-toggle" data-toggle="dropdown" id="PhoneNumberButton" type="button"><span class="flag flag:US"></span>+1</button>
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time in our 50 year history, you can earn incredible rewards while staying,
dining, shopping, gaming and doing what you love at participating Hard Rock
Cafes, Hotels, and Casinos – anywhere in the world.

Why did Hard Rock create the Unity by Hard Rock loyalty program?

We wanted to create a loyalty program that is built around the entire Hard Rock
Universe. Our goal is to offer you a more personalized and rewarding loyalty
experience through a unified program that is unlike any loyalty program in the
world.

What happens to existing programs like Hard Rock Rewards and Wild Card Rewards?

Hard Rock Rewards

Hard Rock Rewards was retired on July 11, 2022. A new Unity account was reserved
for all members to ensure a seamless transition to the Unity program. Members
received an email and need to simply review and accept new Terms & Conditions to
activate their reserved Unity account, which allows their Rewards account
history and activity to be moved over to their new Unity account.

 * Any unspent Hard Rock Rewards earnings will be converted to Unity Points. 
 * Any Free Hotel Night Certificates or Cafe offers will redeemable until their
   expiration date. Contact Customer Care to book your stay.

Seminole Wild Card

Seminole Wild Card has been retired as of September 27, 2022. A new Unity
account was reserved for all members to ensure a seamless transition to the
Unity program.

 * Former Seminole Wild Card members with online credentials, you can log in to
   Unity by Hard Rock with your new account number (or email address on-file)
   and your "old" Seminole Wild Card online account password.
 * Former Seminole Wild Card members wihtout online credentials, we reserved a
   new Unity Account number for you. If you have not activated the new Unity
   account number we emailed and reserved for you, please activate online. 

Wild Card Rewards

Participating casino loyalty programs like Wild Card Rewards will retire when
Unity by Hard Rock launches at the participating property. Continue using your
Wild Card Rewards account until Unity by Hard Rock rolls out at your location.
Visit participating locations.


 
What are Unity Points and how do I earn them?

Unity Points are earned every time you game, purchase food, buy merchandise, or
stay the night at one of our Hard Rock hotels. Unity Points work just like cash
at any participating Hard Rock and Seminole Gaming location.

You can earn 3 Unity Points for every $1 spent in any participating cafe and
non-casino hotel, and 1 Unity Point for every $1 spent on all other non-gaming
spend in casinos. Unity Point earning rates for gaming at our casinos will vary
at each casino based on your individual game play.

What are Tier Credits?

Tier Credits are a measure of your progress toward your next Unity Tier status.
They are earned based on your total gaming or non-gaming qualifying spend in a
calendar year (January 1st through December 31st). You earn 1 Tier Credit for
every $1 spent in participating cafes and hotels, as well as on dining and
retail outside of the cafe. Tier Credit earning rates will vary at each casino
based on your game play.  Total annual tier Credits = Tier Score.  Your Tier
Score will reset at the beginning of each year.   

Where do I find how many Tier Credits and Unity Points I’ve earned?

Log in to the Unity by Hard Rock website or download the Unity by Hard
Rock mobile app to check out your Tier Credits and Unity Points earnings, view
all the program details, plan future visits, access special promotions, and much
more! You can also check your Tier Credit and Unity Point balances at a player’s
club or kiosk where available at participating locations.

Can I earn Unity Points and Tier Credits for multiple rooms if I am paying for
them?

Members can earn Tier Credits and Unity Points for a qualifying stay of up to
three (3) rooms per night (member’s room and two (2) additional rooms) within
the same participating location.

What if I have Hard Rock Cafe offers through my membership in Hard Rock Rewards?

Unredeemed cafe offers are redeemable through their expiration dates.

View all FAQs


MORE OPTIONS

Reach out directly. Our experts are just a click away to help you get back on
your feet again.


SUPPORT BY PHONE

You can talk to our experts by calling Unity Customer Care phone number for your
country or region.

Phone Numbers


SUPPORT BY EMAIL

General inquiries
customercare@unitybyhardrock.com

Accessibility requests & inquiries
accessibility@hardrock.com

Feedback

   
 * Log In
 * Join
 * Benefits
 * FAQ
 * Help
 * Mobile App

Explore
 * Discover Unity
 * Participating Locations
 * Hotels
 * Cafes
 * Casinos
 * Rock Shop
 * Entertainment
 * Play Games

 * Responsible Gaming
 * PlayersEdge
 * Unity Terms & Conditions
 * Terms of Use
 * Accessibility
 * Privacy Policy
 * U.S. State-Specific Privacy Laws
 * Do Not Sell My Personal Information
 * Cookie Policy
 * Cookie Settings



Must be twenty-one (21) years of age or older to gamble. Must be eighteen (18)
years of age or older in Florida to participate in Bingo and Poker. Must be
eighteen (18) years of age or older to gamble in the Dominican Republic.

Hard Rock offers PlayersEdge information to its patrons to encourage responsible
gaming at all participating locations.

If you or anyone you know has a gambling problem, in CA, NJ, VA call:
1-800-GAMBLER(426-2537) or 800GAMBLER.org; OH: 1-800-589-9966, Ohio Problem
Gambling Helpline; FL: 1-888-ADMIT-IT (236-4848) or gamblinghelp.org, Florida
Council on Compulsive Gambling; IN: 1-800-994-8448; IL: 1-800-522-4700; Punta
Cana: 1-800-522-4700 or chat ncpgambling.org/chat.

© 2022 Hard Rock Cafe International (USA), Inc. All Rights Reserved.








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