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My IBM Log in WATSONX ASSISTANT Deliver consistent and intelligent customer care across all channels and touchpoints with conversational AI Try watsonx Assistant Book a demo Conversational AI for fast and friendly customer care IBM watsonx Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees. Powered by large language models (LLMs) you can trust, and an intuitive user interface, watsonx Assistant empowers your teams to build AI-powered voice agents and chatbots that deliver automated self-service support across all channels and touch-points with seamless integration to the tools that power your business. Featured event Join an Assistant Deminar Session Tune in to our bi-weekly demo series to learn how your business can build dynamic and reliable customer experiences with AI. Register today Blog IBM announces Beta availability of Conversational Search for Plus and Enterprise Plans Analyst research 2023 Forrester TEI study finds watsonx Assistant customers saw USD 23 million in benefits over three years Analyst research IBM named a Leader in the 2023 Gartner Magic Quadrant™ for Enterprise Conversational AI Platforms BENEFITS 370% Return On Investment A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by IBM, modeled a composite organization based on real client data that showed a payback period of less than 6 months and an ROI of 370% over three years. Read study 95% Answers automated with accuracy Bradesco automated their customer service answers with 95% accuracy using watsonx Assistant—answering 283,000 questions monthly and continuing to learn from feedback of over 10 million interactions. Read client success story 24x7 Self-service availability Provide a consistent experience across channels and scale to handle large contact volumes. Use an intelligent virtual agent as the initial touchpoint with customers to provide answers and self-service actions—even during off-hours. Read study FEATURES Explore the many ways that watsonx Assistant can speed communications with customers, boost productivity, and improve your bottom line. Agent assist Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time. Boost agent productivity Artificial intelligence Meet a natural language AI chatbot that understands human conversation and improves the customer experience. See the power of AI Integrations Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business—without migrating your tech stack. See the available integrations Security Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security. See added security Visual builder Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away. Build your AI chatbot in minutes Voice Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx Assistant on the phone to improve customer support. Customer service with a human touch INDUSTRIES Banking Transform the digital banking experience you offer customers and personalize interactions so they feel uniquely human. watsonx Assistant for banking -------------------------------------------------------------------------------- Government AI-powered chatbots for 24/7 citizen support can help your government better serve and connect with your constituents. watsonx Assistant for government -------------------------------------------------------------------------------- Healthcare AI-powered chatbots deliver intelligent automation to streamline experiences. Empower patients to quickly help themselves with simple inquiries. watsonx Assistant for healthcare -------------------------------------------------------------------------------- Insurance AI-powered chatbots set a new standard for insurance when you deliver the experiences customers demand. Provide immediate responses that are personalized and accurate. watsonx Assistant for insurance -------------------------------------------------------------------------------- Retail watsonx Assistant fuels the hybrid shopping experiences that today’s customers want. Deliver highly personalized, contextually relevant shopping experiences with omni-channel support at scale. watsonx Assistant for retail -------------------------------------------------------------------------------- USE CASES watsonx Assistant can be quickly configured to meet the special needs of your department. Customer service Powerful customer service chatbots increase sales with quick and accurate answers while saving contact center budget. Learn more Human resources HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7. Learn more Marketing Powerful AI chatbot marketing software helps you improve customer experiences and boost lead generation with fast, personalized customer support. Learn more Partner with us to deliver enhanced commercial solutions, embedded with watsonx, to better address clients’ needs. Learn more PRODUCT REVIEWS What IBM watsonx Assistant customers are saying on Easy to learn and use for fast creation of complex conversation flows Aug 29, 2023 Assistant is great for beginners, as it is very fast/easy to learn and complex conversation flows can be achieved with minimum effort. ... Shadi Khalifa Adjunct Assistant Professor Queen's University Research 10,001+ employees A Great Tool to Build a Chatbot With Ease Aug 29, 2023 It helps our organization to build chatbots and virtual assistants with ease. This tool is very easy to use with the step-by-step process that helps us to save a lot of time. The best thing is its ability to reinforce learning is very good. ...... Authenticated Reviewer Information Technology & Services 10,001+ employees Best powerful tool to build chatbot process Aug 29, 2023 This is a powerful tool for building and integrating chatbot processes in a simplified way. ... Authenticated Reviewer Telecommunications 10,001+ employees The Best Out There in Market for What it Offers Aug 29, 2023 Features such as intent recommendations, disambiguation removed the need for adding many similar intents to configure the chatbot which made the process very simple and easy. ... Authenticated Reviewer Oil & Energy 5001-10,000 employees Conversational AI at its best Sep 1, 2023 IBM watsonx Assistant is an invaluable asset in our pursuit of providing exceptional service. Disambiguation has been particularly valuable in scenarios where customer inquiries are a bit vague or have multiple i...... Authenticated Reviewer Banking 1001-5000 employees Best and easiest for creating chatbot Aug 29, 2023 IBM Watson Chatbot is the perfect and easiest way to create chatbots. I mostly like its voice and test integration. And that increased my overall growth and reduced manpower. 20-30% of customers are not engaging with actual manpower a...... Authenticated Reviewer E-Learning 1001-5000 employees Simple, yet advanced app Aug 29, 2023 Assistant learns from client/customer conversations and improves its ability to resolve issues/problems the first time, while removing the frustration of tedious searches and unhelpful software. ... Authenticated Reviewer Computer Software 10,001+ employees IBM Watson Assistant is the best Aug 29, 2023 We wanted to improve our customer service and day-to-day business outcome. IBM Watson Assistant is really great as it helped us save a lot of administrative time within three to four months of usage. ... Authenticated Reviewer Information Technology & Services 11-50 employees Your Intelligent Assistant - IBM Watson Review Aug 29, 2023 The amount of manual tasks that were removed resulted in direct time and cost savings as employees could now focus on more billable activities. Sales were able to better answer many queries for a set of our clients using data ...... Authenticated Reviewer Information Technology & Services 1001-5000 employees Great to build a conversational AI chatbot for sales lead qualification! Aug 29, 2023 assistant has come a long way in last few years, and is handling the generative AI chatbot building really well. It is of immense importance to sales strategists like me who are average in coding but have real world cases of lead qualification for sales....... Authenticated Reviewer Mining & Metals 10,001+ employees Amazing Customer Support and Communication Management Platform Aug 29, 2023 This platform is easy and flexible to deploy in any organization. The user interface operation experience takes a shorter time as compared to other tools after deployment. ... Authenticated Reviewer Marketing & Advertising 51-200 employees Intelligent Assistant Is The Backbone Of My Product Aug 29, 2023 Assistant is really unique as it is not only easy to integrate it also affordable along with being so rich in features. I had used Azure Bot Service too and it is also great and all but IBM Watson just feels like a good choice. ...... Authenticated Reviewer Computer Software 1-10 employees A fantastic platform for creating chatbots Aug 29, 2023 The experience with the development of our virtual assistant was very user-friendly and easy to build. Implementation was so easy,quick to set up,And its pricing module works out well. ...... Authenticated Reviewer Utilities 201-500 employees Deliver an exceptional customer care experience through a cognitive virtual assistant like Watson Assistant. Aug 29, 2023 Assistant integrates nicely with several extensions, including not only Watson Discovery to benefit from the SearchSkill feature but also with a custom search using OpenAPI to allow for the assistant to answer questions from other data sources or the Internet in general....... ANIS BIDHANI Lead Data and AI Architect cloudWerkstatt GmbH Information Technology & Services 11-50 employees Best AI Assistant in the Market Aug 29, 2023 we have been able to provide our customers with an omnichannel customer experience where they can get their queries answered 24 * 7 across channels and status of their resolutions or order details without customers providing their details again and again leading to an impr...... Authenticated Reviewer Information Technology & Services 10,001+ employees Best assistant to ever exist Aug 29, 2023 it is so easy to use and implement. It doesn't require any kind of training to implement and it just does its job so much better than its competitors. The amount of time utilized for the maintenance and training of a new model with custom data is also negligible as compared to its comp...... Authenticated Reviewer Higher Education 5001-10,000 employees Read all reviews Take the next step Ready to build better virtual agents, powered by AI? See what watsonx Assistant can do when you schedule a personal demonstration with a product specialist or take a self-guided tour. Try watsonx Assistant Book a demo More ways to explore Become a IBM Business Partner How to build a chatbot Documentation Learning Community FOOTNOTES All client examples cited or described are presented as illustrations of the manner in which some clients have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual client configurations and conditions. 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