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WATSONX ASSISTANT

Deliver consistent and intelligent customer care across all channels and
touchpoints with conversational AI
Try watsonx Assistant Book a demo


Conversational AI for fast and friendly customer care

IBM watsonx Assistant is a market-leading, conversational artificial
intelligence platform designed to help you overcome the friction of traditional
support and deliver exceptional experiences to prospects, customers, and
employees.

Powered by large language models (LLMs) you can trust, and an intuitive user
interface, watsonx Assistant empowers your teams to build AI-powered voice
agents and chatbots that deliver automated self-service support across all
channels and touch-points with seamless integration to the tools that power your
business.

Featured event Join an Assistant Deminar Session



Tune in to our bi-weekly demo series to learn how your business can build
dynamic and reliable customer experiences with AI.



Register today
Blog



IBM announces Beta availability of Conversational Search for Plus and Enterprise
Plans



Analyst research



2023 Forrester TEI study finds watsonx Assistant customers saw USD 23 million in
benefits over three years



Analyst research



IBM named a Leader in the 2023 Gartner Magic Quadrant™ for Enterprise
Conversational AI Platforms






BENEFITS

370% Return On Investment

A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by IBM,
modeled a composite organization based on real client data that showed a payback
period of less than 6 months and an ROI of 370% over three years.

Read study 95% Answers automated with accuracy

Bradesco automated their customer service answers with 95% accuracy using
watsonx Assistant—answering 283,000 questions monthly and continuing to learn
from feedback of over 10 million interactions.

Read client success story 24x7 Self-service availability

Provide a consistent experience across channels and scale to handle large
contact volumes.  Use an intelligent virtual agent as the initial touchpoint
with customers to provide answers and self-service actions—even during
off-hours.

Read study


FEATURES

Explore the many ways that watsonx Assistant can speed communications with
customers, boost productivity, and improve your bottom line. Agent assist

Augment your customer service agents and scale your team’s best techniques,
insights, and important data across every interaction in real time.

Boost agent productivity Artificial intelligence

Meet a natural language AI chatbot that understands human conversation and
improves the customer experience.

See the power of AI Integrations

Seamlessly connect the channels where your customers engage with the systems,
tools and processes that power your business—without migrating your tech stack.

See the available integrations Security

Protect your chatbot data privacy and protect customers against vulnerabilities
with scalability and added security.

See added security Visual builder 

Launch a chatbot with no coding skills. Train with only a few questions or use
our chatbot templates right away.

Build your AI chatbot in minutes Voice

Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx
Assistant on the phone to improve customer support.

Customer service with a human touch


INDUSTRIES 

Banking Transform the digital banking experience you offer customers and
personalize interactions so they feel uniquely human. watsonx Assistant for
banking

--------------------------------------------------------------------------------

Government AI-powered chatbots for 24/7 citizen support can help your government
better serve and connect with your constituents.  watsonx Assistant for
government

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Healthcare AI-powered chatbots deliver intelligent automation to streamline
experiences. Empower patients to quickly help themselves with simple inquiries.
watsonx Assistant for healthcare

--------------------------------------------------------------------------------

Insurance AI-powered chatbots set a new standard for insurance when you deliver
the experiences customers demand. Provide immediate responses that are
personalized and accurate. watsonx Assistant for insurance

--------------------------------------------------------------------------------

Retail watsonx Assistant fuels the hybrid shopping experiences that today’s
customers want. Deliver highly personalized, contextually relevant shopping
experiences with omni-channel support at scale. watsonx Assistant for retail

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USE CASES 

watsonx Assistant can be quickly configured to meet the special needs of your
department. Customer service

Powerful customer service chatbots increase sales with quick and accurate
answers while saving contact center budget.

Learn more Human resources

HR automation can improve the employee experience and save time for your entire
staff. Employees can get questions answered 24/7.

Learn more Marketing

Powerful AI chatbot marketing software helps you improve customer experiences
and boost lead generation with fast, personalized customer support.

Learn more
Partner with us to deliver enhanced commercial solutions, embedded with watsonx,
to better address clients’ needs.

Learn more




PRODUCT REVIEWS


What IBM watsonx Assistant customers are saying on
Easy to learn and use for fast creation of complex conversation flows

Aug 29, 2023

Assistant is great for beginners, as it is
very fast/easy to learn and complex
conversation flows can be achieved with
minimum effort.

...
Shadi Khalifa
Adjunct Assistant Professor
Queen's University
Research 10,001+ employees
A Great Tool to Build a Chatbot With Ease

Aug 29, 2023

It helps our organization to build chatbots
and virtual assistants with ease. This tool
is very easy to use with the step-by-step
process that helps us to save a lot of time.
The best thing is its ability to reinforce
learning is very good.
......
Authenticated Reviewer


Information Technology & Services 10,001+ employees
Best powerful tool to build chatbot process

Aug 29, 2023

This is a powerful tool for building and
integrating chatbot processes in a
simplified way.

...
Authenticated Reviewer


Telecommunications 10,001+ employees
The Best Out There in Market for What it Offers

Aug 29, 2023

Features such as intent recommendations,
disambiguation removed the need for
adding many similar intents to configure
the chatbot which made the process very
simple and easy.

...
Authenticated Reviewer


Oil & Energy 5001-10,000 employees
Conversational AI at its best

Sep 1, 2023

IBM watsonx Assistant is an invaluable
asset in our pursuit of providing
exceptional service.

Disambiguation has been particularly
valuable in scenarios where customer
inquiries are a bit vague or have multiple i......
Authenticated Reviewer


Banking 1001-5000 employees
Best and easiest for creating chatbot

Aug 29, 2023

IBM Watson Chatbot is the perfect and
easiest way to create chatbots.

I mostly like its voice and test integration.
And that increased my overall growth and
reduced manpower. 20-30% of customers
are not engaging with actual manpower a......
Authenticated Reviewer


E-Learning 1001-5000 employees
Simple, yet advanced app

Aug 29, 2023

Assistant learns from client/customer
conversations and improves its ability to
resolve issues/problems the first time,
while removing the frustration of tedious
searches and unhelpful software.

...
Authenticated Reviewer


Computer Software 10,001+ employees
IBM Watson Assistant is the best

Aug 29, 2023

We wanted to improve our customer
service and day-to-day business outcome.
IBM Watson Assistant is really great as it
helped us save a lot of administrative time
within three to four months of usage.

...
Authenticated Reviewer


Information Technology & Services 11-50 employees
Your Intelligent Assistant - IBM Watson Review

Aug 29, 2023

The amount of manual tasks that were
removed resulted in direct time and cost
savings as employees could now focus on
more billable activities.

Sales were able to better answer many
queries for a set of our clients using data ......
Authenticated Reviewer


Information Technology & Services 1001-5000 employees
Great to build a conversational AI chatbot for sales lead qualification!

Aug 29, 2023

assistant has come a long way in last few
years, and is handling the generative AI
chatbot building really well. It is of
immense importance to sales strategists
like me who are average in coding but have
real world cases of lead qualification for
sales.......
Authenticated Reviewer


Mining & Metals 10,001+ employees
Amazing Customer Support and Communication Management Platform

Aug 29, 2023

This platform is easy and flexible to deploy
in any organization. The user interface
operation experience takes a shorter time
as compared to other tools after
deployment.

...
Authenticated Reviewer


Marketing & Advertising 51-200 employees
Intelligent Assistant Is The Backbone Of My Product

Aug 29, 2023

Assistant is really unique as it is not only
easy to integrate it also affordable along
with being so rich in features. I had used
Azure Bot Service too and it is also great
and all but IBM Watson just feels like a
good choice.
......
Authenticated Reviewer


Computer Software 1-10 employees
A fantastic platform for creating chatbots

Aug 29, 2023

The experience with the development of
our virtual assistant was very user-friendly
and easy to build.

Implementation was so easy,quick to set
up,And its pricing module works out well.
......
Authenticated Reviewer


Utilities 201-500 employees
Deliver an exceptional customer care experience through a cognitive virtual
assistant like Watson Assistant.

Aug 29, 2023

Assistant integrates nicely with several
extensions, including not only Watson
Discovery to benefit from the SearchSkill
feature but also with a custom search
using OpenAPI to allow for the assistant to
answer questions from other data sources
or the Internet in general.......
ANIS BIDHANI
Lead Data and AI Architect
cloudWerkstatt GmbH
Information Technology & Services 11-50 employees
Best AI Assistant in the Market

Aug 29, 2023

we have been able to provide our
customers with an omnichannel customer
experience where they can get their
queries answered 24 * 7 across channels
and status of their resolutions or order
details without customers providing their
details again and again leading to an impr......
Authenticated Reviewer


Information Technology & Services 10,001+ employees
Best assistant to ever exist

Aug 29, 2023

it is so easy to use and implement. It
doesn't require any kind of training to
implement and it just does its job so much
better than its competitors. The amount of
time utilized for the maintenance and
training of a new model with custom data
is also negligible as compared to its comp......
Authenticated Reviewer


Higher Education 5001-10,000 employees
Read all reviews
Take the next step

Ready to build better virtual agents, powered by AI? 

See what watsonx Assistant can do when you schedule a personal demonstration
with a product specialist or take a self-guided tour.

Try watsonx Assistant Book a demo
More ways to explore Become a IBM Business Partner How to build a chatbot
Documentation Learning Community

FOOTNOTES

All client examples cited or described are presented as illustrations of the
manner in which some clients have used IBM products and the results they may
have achieved. Actual environmental costs and performance characteristics will
vary depending on individual client configurations and conditions. Generally
expected results cannot be provided as each client's results will depend
entirely on the client's systems and services ordered.

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