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Submitted URL: https://32n8rvx7.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.spectrum.net%2Fsupport%2Finternet%2Freset-your-internet-modem%2F/1/020000009t...
Effective URL: https://www.spectrum.net/support/internet/slow-internet-speeds
Submission: On September 29 via manual from US — Scanned from US
Effective URL: https://www.spectrum.net/support/internet/slow-internet-speeds
Submission: On September 29 via manual from US — Scanned from US
Form analysis 1 forms found in the DOM
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WELCOME TO SPECTRUM SUPPORT
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INTERNET TROUBLESHOOTING
Showing Content for 14202 ZIP Code Edit
Resetting Your Modem
Resetting Your Modem
Video Player is loading.
Play Video
Play
Mute
Current Time 0:00
/
Duration 2:30
Loaded: 3.92%
0:00
Stream Type LIVE
Seek to live, currently behind liveLIVE
Remaining Time -2:30
1x
Playback Rate
Chapters
* Chapters
Descriptions
* descriptions off, selected
Captions
* captions settings, opens captions settings dialog
* captions off, selected
* Captions (En-US)
Audio Track
* en (Main), selected
Picture-in-PictureFullscreen
This is a modal window.
Beginning of dialog window. Escape will cancel and close the window.
TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque
Font Size50%75%100%125%150%175%200%300%400%Text Edge
StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional
Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall
Caps
Reset restore all settings to the default valuesDone
Close Modal Dialog
End of dialog window.
Close Modal Dialog
This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.
Obtén aquí en español.
Many factors can affect speed performance including the age of the device,
existing software, and any viruses or malware. Follow the steps below to improve
your internet performance.
FACTORS AFFECTING INTERNET PERFORMANCE
Consider the following:
* File-Sharing Programs: File-sharing programs like BitTorrent use huge amounts
of data, which can lead to slow connection speeds.
* Viruses/Adware/Malware: Download Security Suite to check your computer for
harmful software.
* Firewalls: A firewall monitors all network traffic on your computer, so a
strict firewall can lead to slow internet speeds. Try restarting your
firewall to its default settings.
* Power Outage: Find out if there's an outage in your area.
* System Memory (RAM): Close any programs not in use to increase your
computer’s performance. You may also consider upgrading your computer’s RAM.
RESTART YOUR EQUIPMENT
Restarting your equipment solves most problems, whether you have a slow
connection or no connection at all.
To restart your equipment online:
1. Sign in.
2. Select the Your Services tab and then the Internet sub tab.
3. Choose your equipment from the list.
4. Select Restart Equipment.
5. Select Restart Equipment again.
REBOOT YOUR EQUIPMENT
1. Unplug the power cord or remove the battery from the equipment that is
experiencing slow connection issues.
2. Allow at least 60 seconds before reconnecting it.
3. If you're using a wireless adapter, such as a USB adapter for Ethernet or
WiFi, unplug the adapter, and allow at least 10 seconds before plugging it
back in.
RESTART YOUR DEVICE
Restart your computer or mobile device for best results.
ki-info-circle-f Icon
Note: For further support, refer to your equipment’s user manual.
MAKE SURE YOU:
* Are using the latest version of your browser.
* Disconnect any devices not in use (i.e. iPad, mobile, etc.).
* Meet the following system minimum requirements:
PC Minimum Requirements
* Operating system: Windows 8 or later
* Network Capability:
* WiFi requires an 802.11 N router for speeds up to 300 Mbps. Speeds higher
than 300 Mbps require an 802.11 AC router.
* 1,000 Mbps (1 Gbps) full duplex Network Interface Card (NIC).
Mac Minimum Requirements
* Operating system: OS X 10.6 or a later version of macOS
* Network Capability:
* WiFi requires an 802.11 N router for speeds up to 300 Mbps. Speeds higher
than 300 Mbps require an 802.11 AC router.
* 1,000 Mbps (1 Gbps) full duplex Network Interface Card (NIC).
TAKE A SPEED TEST
For best results, use a wired connection.
Run Speed Test
* Wired Speed Test: It’s best to test your speed first using a wired device,
such as a computer connected to the modem with a Cat 5e or higher Ethernet
cable (It should be labeled on your cable.) If it's not possible to test your
speed with a wired connection, there are several apps you can download to
test your speed over a wireless connection.
* Restart your computer or device.
ki-info-circle-f Icon
Note: Speeds vary depending on the location and package. Find out if you're
eligible to upgrade your internet speeds.
TROUBLESHOOTING WITH THE MY SPECTRUM APP
You can get support, troubleshoot your services and restart your equipment using
the My Spectrum app. Use your Spectrum username to sign in.
Download for iOS
Requires Apple iOS 9.0+
Download for iOS
Requires Apple iOS 9.0+
Download for Android
Requires Android 5.0+
Download for Android
Requires Android 5.0+
CHAT WITH US
Our Virtual Assistant will tell you if you’re in a weather-based outage. You can
also ask other support-related questions.
Launch Chat With Us
Resetting Your Modem
Resetting Your Modem
Video Player is loading.
Play Video
Play
Mute
Current Time 0:00
/
Duration 2:30
Loaded: 3.96%
0:00
Stream Type LIVE
Seek to live, currently behind liveLIVE
Remaining Time -2:30
1x
Playback Rate
Chapters
* Chapters
Descriptions
* descriptions off, selected
Captions
* captions settings, opens captions settings dialog
* captions off, selected
* Captions (En-US)
Audio Track
* en (Main), selected
Picture-in-PictureFullscreen
This is a modal window.
Beginning of dialog window. Escape will cancel and close the window.
TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque
Font Size50%75%100%125%150%175%200%300%400%Text Edge
StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional
Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall
Caps
Reset restore all settings to the default valuesDone
Close Modal Dialog
End of dialog window.
Close Modal Dialog
This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.
Obtén aquí en español.
Many factors can affect speed performance including the age of the device,
existing software, and any viruses or malware. Follow the steps below to improve
your internet performance.
Factors Affecting Internet Performance
FACTORS AFFECTING INTERNET PERFORMANCE
Consider the following:
* File-Sharing Programs: File-sharing programs like BitTorrent use huge amounts
of data, which can lead to slow connection speeds.
* Viruses/Adware/Malware: Download Security Suite to check your computer for
harmful software.
* Firewalls: A firewall monitors all network traffic on your computer, so a
strict firewall can lead to slow internet speeds. Try restarting your
firewall to its default settings.
* Power Outage: Find out if there's an outage in your area.
* System Memory (RAM): Close any programs not in use to increase your
computer’s performance. You may also consider upgrading your computer’s RAM.
Restart Your Equipment
RESTART YOUR EQUIPMENT
Restarting your equipment solves most problems, whether you have a slow
connection or no connection at all.
To restart your equipment online:
1. Sign in.
2. Select the Your Services tab and then the Internet sub tab.
3. Choose your equipment from the list.
4. Select Restart Equipment.
5. Select Restart Equipment again.
Reboot Your Equipment
REBOOT YOUR EQUIPMENT
1. Unplug the power cord or remove the battery from the equipment that is
experiencing slow connection issues.
2. Allow at least 60 seconds before reconnecting it.
3. If you're using a wireless adapter, such as a USB adapter for Ethernet or
WiFi, unplug the adapter, and allow at least 10 seconds before plugging it
back in.
Restart Your Device
RESTART YOUR DEVICE
Restart your computer or mobile device for best results.
ki-info-circle-f Icon
Note: For further support, refer to your equipment’s user manual.
MAKE SURE YOU:
* Are using the latest version of your browser.
* Disconnect any devices not in use (i.e. iPad, mobile, etc.).
* Meet the following system minimum requirements:
PC Minimum Requirements
* Operating system: Windows 8 or later
* Network Capability:
* WiFi requires an 802.11 N router for speeds up to 300 Mbps. Speeds higher
than 300 Mbps require an 802.11 AC router.
* 1,000 Mbps (1 Gbps) full duplex Network Interface Card (NIC).
Mac Minimum Requirements
* Operating system: OS X 10.6 or a later version of macOS
* Network Capability:
* WiFi requires an 802.11 N router for speeds up to 300 Mbps. Speeds higher
than 300 Mbps require an 802.11 AC router.
* 1,000 Mbps (1 Gbps) full duplex Network Interface Card (NIC).
Take a Speed Test
TAKE A SPEED TEST
For best results, use a wired connection.
Run Speed Test
* Wired Speed Test: It’s best to test your speed first using a wired device,
such as a computer connected to the modem with a Cat 5e or higher Ethernet
cable (It should be labeled on your cable.) If it's not possible to test your
speed with a wired connection, there are several apps you can download to
test your speed over a wireless connection.
* Restart your computer or device.
ki-info-circle-f Icon
Note: Speeds vary depending on the location and package. Find out if you're
eligible to upgrade your internet speeds.
Troubleshooting with the My Spectrum App
TROUBLESHOOTING WITH THE MY SPECTRUM APP
You can get support, troubleshoot your services and restart your equipment using
the My Spectrum app. Use your Spectrum username to sign in.
Download for iOS
Requires Apple iOS 9.0+
Download for iOS
Requires Apple iOS 9.0+
Download for Android
Requires Android 5.0+
Download for Android
Requires Android 5.0+
CHAT WITH US
Our Virtual Assistant will tell you if you’re in a weather-based outage. You can
also ask other support-related questions.
Launch Chat With Us
WAS THIS ARTICLE HELPFUL?
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IN THIS ARTICLE
Factors Affecting Internet Performance
Restart Your Equipment
Reboot Your Equipment
Restart Your Device
Take a Speed Test
Troubleshooting with the My Spectrum App
* Related Articles
* Back to Top
RELATED ARTICLES
* MAXIMIZING YOUR INTERNET AND WIFI SPEEDS
Learn what you can do to get the best performance out of your Spectrum
Internet service.
* WIFI ROUTER TROUBLESHOOTING
WiFi Router Troubleshooting
* MAXIMIZING YOUR WIFI PERFORMANCE
Tips to identify and troubleshoot reasons for slow internet speeds.
* HOW TO CONDUCT A SPECTRUM SPEED TEST
You can use the Spectrum Speed Test to track your internet connection speeds.
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