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TELUS International is now TELUS Digital.Learn more
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WINNING

CUSTOMER LOYALTY AT

ALL TOUCHPOINTS

Crafting enduring customer experiences with data, technology and the promise of
humanity.
Talk to our experts




THE AI-FUELED EXPERIENCE PARTNER OF CHOICE




DELIVERING EXPERTISE AT THE MOMENTS THAT MATTER

Memorable experiences across all channels of the customer journey.


AttractConvertEngageSupportProtectRetain
 * 01
   
   
   ATTRACT CUSTOMERS
   
   
   
   Our experts helped launch a state-of-the-art digital ecosystem, including a
   revamped website, native apps and a powerful marketing engine, designed to
   deliver an unparalleled experience that aligns with Brightline's brand.
   
   4x
   
   the number of bookings received

 * 02
   
   
   CONVERT CUSTOMERS
   
   
   
   We partnered with Ascensus to reimagine the employee onboarding experience
   for their retirement savings programs. The redesign grew enrollments and
   reduced customer support calls.
   
   600%
   
   increase in same day enrollments

 * 03
   
   
   ENGAGE CUSTOMERS
   
   
   
   We helped Fox Sports build a mobile experience that broke the record for
   concurrent streams during Super Bowl LIV and has repeatedly reached #1 on
   both the Apple App and Google Play stores.
   
   3.4M
   
   concurrent streams

 * 04
   
   
   SUPPORT CUSTOMERS
   
   
   
   Partnering with TELUS Health, we built a centralized, omnichannel and
   multilingual intake team for their premium global clients’ Employee
   Assistance Programs, resulting in a uniform customer experience with greater
   efficiencies.
   
   >50%
   
   reduction in operating costs

 * 05
   
   
   PROTECT CUSTOMERS
   
   
   
   Our digital first responders are supporting an immersive games company in
   creating a safe, civil and welcoming online environment for the millions of
   users who connect on the platform daily.
   
   96%
   
   quality assurance

 * 06
   
   
   RETAIN CUSTOMERS
   
   
   
   We teamed up with a popular quick service restaurant brand to execute a
   multi-year digital roadmap that reimagined their native mobile apps, websites
   and MarTech infrastructure to drive customer loyalty.
   
   2.1M
   
   loyalty accounts created (35% increase YoY 2021 vs. 2022)


REAL-WORLD SOLUTIONS SUPPORTED BY CUTTING-EDGE TECHNOLOGY

Improving customer outcomes with a human-centric approach.

Fuel iX


POWER YOUR PRODUCTIVITY WITH AN ENTERPRISE-GRADE GENERATIVE AI ENGINE

Cloud Contact Center


RELIABLE AND SCALABLE CCAAS SOLUTIONS

GenAI Jumpstart


EIGHT-WEEK VIRTUAL ASSISTANT PROTOTYPE


+2B LABELS DELIVERED ANNUALLY TO POWER THE WORLD’S BEST

voice technology
Explore our AI Data Solutions


FEATURED RESOURCE

Everest Group survey results: Enterprise readiness for generative AI adoption in
customer experience management


LATEST NEWS

America Speaks: 81% of Consumers Use Voice Tech Daily or Weekly—Is Your Brand
Listening?

October 8, 2024


BECOME THE ENVY OF YOUR INDUSTRY

Harness best practices from market leaders and disruptors to ensure your brand
delivers exceptional experiences.

See all industries
 * 
   Technology
 * 
   Communications & Media
 * 
   Fintech & Financial Services
 * 
   Travel & Hospitality
 * 
   Games
 * 
   Retail & Ecommerce
 * 
   Healthcare
 * 
   Automotive




TODAY'S INSIGHTS, TOMORROW'S STRATEGIES

Drive innovation with our collection of insightful resources.

 * AI DataGenerative AI
   Everest Group survey results: Enterprise readiness for generative AI adoption
   in customer experience management
   Report
 * AI DataResponsible AI
   How to build responsible AI practices into your organization
   Article
 * Customer ExperienceCX Trends
   Execs In The Know: 2024 CX Leaders Trends & Insights
   Report
 * Customer ExperienceCustomer Journey
   How can brands design and deliver seamless customer experiences?
   Podcast
 * Trust & SafetyContent Moderation
   What generative AI means for content moderation
   Article
 * Digital ExperienceCloud Contact Center
   Driving CX success with AI and automation in CCaaS
   Video


Explore the latest topics


DRIVE REMARKABLE CUSTOMER OUTCOMES

Talk to our experts

--------------------------------------------------------------------------------

 * Solutions
 * AI Data Solutions
 * Consulting
 * Customer Experience
 * Digital Services
 * Trust, Safety & Security

 * Industries
 * Technology
 * Communications & Media
 * Fintech & Financial Services
 * Travel & Hospitality
 * Games
 * Retail & Ecommerce
 * Healthcare
 * Automotive

 * About Us
 * Our Team
 * Social Impact
 * Locations
 * Our Awards
 * Newsroom
 * Technology Partners

 * Culture Value Chain
 * Insights
 * Careers
 * Contact
 * Subscribe to Newsletter
 * WillowTree, a TELUS Digital Company

Solutions
 * AI Data Solutions

 * Consulting

 * Customer Experience

 * Digital Services

 * Trust, Safety & Security

Industries
 * Technology

 * Communications & Media

 * Fintech & Financial Services

 * Travel & Hospitality

 * Games

 * Retail & Ecommerce

 * Healthcare

 * Automotive

About Us
 * Our Team

 * Social Impact

 * Locations

 * Our Awards

 * Newsroom

 * Technology Partners

 * Culture Value Chain
 * Insights
 * Careers
 * Contact
 * Subscribe to Newsletter
 * WillowTree, a TELUS Digital Company

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 * Privacy Policy
 * TELUS Digital is a subsidiary of: TELUS Communications Inc.

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