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URL:
https://sendy.co/troubleshooting
Submission: On October 27 via manual (October 27th 2022, 12:11:01 pm UTC) from ZA — Scanned from DE

Form analysis
3 forms found in the DOM

Name: subscribe-form — POST https://sendy.co/php/signup.php

<form action="https://sendy.co/php/signup.php" method="POST" accept-charset="utf-8" name="subscribe-form" id="subscribe-form">
  <input type="hidden" name="subscribe_ip" value="81.95.5.42">
  <input type="hidden" name="subscribe_country" value="DE">
  <input type="hidden" name="subscribe_referrer" value="https://sendy.co/troubleshooting">
  <span class="oph-wrapper" id="oph-subscribe_email"><input type="text" name="subscribe_email" id="subscribe_email"><label for="subscribe_email" class="subscribe_email overplaceholder" style="left: 0px; top: 0px;">Your email address</label></span>
  <p class="subscribe-text">We send occasional emails with an opt-out link.<br>See our <a href="privacy-policy" title="Privacy Policy" target="_blank">privacy policy</a>.</p>
  <a href="javascript:void(0)" title="" id="subscribe-btn"></a>
</form>

Name: domain-form — POST https://sendy.co/php/change-domain.php

<form action="https://sendy.co/php/change-domain.php" method="POST" accept-charset="utf-8" name="domain-form" id="domain-form">
  <span class="oph-wrapper" id="oph-from_domain"><input type="text" name="from_domain" id="from_domain"><label for="from_domain" class="from_domain_placeholder overplaceholder" style="left: 0px; top: 0px;">Your license key</label></span>
  <span>Change domain to →</span>
  <span class="oph-wrapper" id="oph-to_domain"><input type="text" name="to_domain" id="to_domain"><label for="to_domain" class="to_domain_placeholder overplaceholder" style="left: 0px; top: 0px;">newdomain.com</label></span>
  <a href="#" class="blue-btn small" id="domain-btn">REQUEST DOMAIN CHANGE</a>
</form>

Name: license-form — POST https://sendy.co/php/resend-license.php

<form action="https://sendy.co/php/resend-license.php" method="POST" accept-charset="utf-8" name="license-form" id="license-form">
  <span class="oph-wrapper" id="oph-licensed_email"><input type="text" name="licensed_email" id="licensed_email"><label for="licensed_email" class="licensed_email_placeholder overplaceholder" style="left: 0px; top: 0px;">Your email
      address</label></span>
  <a href="#" class="blue-btn small" id="resend-btn">RE-SEND LICENSE</a>
</form>

Text Content

SENDY

Troubleshooting & Support

* What is Sendy
* Features
* What people say
* FAQs
* Demo
* Get updated v6.0.2
* BUY NOW

* View Demo
* Release notes v6.0.2
* Get Started Guide
* API
* Translation
* BUY NOW

HIT A SNAG?

Always ensure you are up to date with the latest version of Sendy. Older
versions are no longer supported as newer versions have lots of fixes and
improvements over the old ones. The current version is 6.0.2.

As below are answers to common problems that users may encounter. See if yours
matches one of them.

Can't find your answer below? Try searching Sendy's support forum, post your
question there or email hello@sendy.co for support. Please note that support is
only provided for the latest version of Sendy.

SETTING UP AND LOGGING IN

GETTING 'INVALID LICENSE OR DOMAIN' OR 'OUTGOING CONNECTIONS BLOCKED' ERROR

1. Check that you are installing Sendy on the domain you purchased Sendy for.
You can install Sendy on any folders or sub domains as long as the 'main
domain' is a Sendy licensed domain.
2. If you are sure you're installing Sendy on the domain you purchased Sendy
for, your server may have a firewall blocking outgoing connections. Check
with your host if your server has a firewall blocking outgoing connections.
If so, request your host to whitelist 162.243.225.110 and amazonaws.com.
3. If you setup your own server, please install all the latest updates to the
server and reboot Apache. Or contact your hosting support to do so.
4. Also check your compatibility checklist via
http://your_sendy_installation_url/_compatibility.php?i=1 and make sure curl
and curl_exec is enabled. If either module is not enabled, please contact
your hosting support to install them on your server.
5. If you're attempting to login to Sendy and frequently get an 'Outgoing
connections blocked' error, your php.ini's session.save_path is probably set
to the /tmp directory, or a directory that's set to empty itself daily. This
directory is emptied by the server daily so when you attempt to login, the
cookies that was previously saved in your browser won't match the session
data because the session directory is emptied. If you delete cookies in your
browser and try logging into Sendy again, you'll realise it will work.

But to prevent having to do this over and over again, change the
session.save_path to another permanent directory instead of /tmp (or a
directory that's set to empty itself daily). Don't forget to give the new
session directory 'write' permissions. Contact your hosting provider if
you're unsure how to do this.
6. Please check that your license key is copied and pasted fully and correctly
in your Sendy installation. Ensure there are no unintentional spaces or
added characters in your license key.

GETTING REDIRECTED TO HTTP://YOUR_SENDY_INSTALLATION_URL/_INSTALL.PHP

'http://your_sendy_installation_url' is a dummy placeholder URL for APP_PATH in
/includes/config.php.

You need to set the APP_PATH in /includes/config.php to your Sendy installation
URL.

Eg. if your domain is http://mydomain.com and you uploaded Sendy to /sendy/
folder, your APP_PATH is 'http://mydomain.com/sendy'.

GETTING REDIRECTED OVER AND OVER TO THE LOGIN PAGE IN AN INFINITE LOOP

Check Sendy's .htaccess file

Please check the .htaccess file in Sendy's directory on your web server and
ensure the following:

* It is Sendy's original .htaccess file (download Sendy from
https://sendy.co/get-updated to compare the .htaccess file with the one in
your Sendy directory)
* It is not Wordpress's code in the .htaccess file
* The code in Sendy's .htaccess file is not being modified in any way

Ensure you're installing Sendy on Apache, not Nginx

Please note that Sendy is not officially tested on Nginx. Sendy is only
officially supported and tested on Apache as described in the FAQ on Sendy’s
website https://sendy.co/#faqs-buy.

However, based on other users who installs Sendy on Nginx, you may need to do a
“proxypass over to Apache”. You will also need to change Sendy's .htaccess file
to an Nginx compatible web config - some of the following links may help:

* https://www.myhelpfulguides.com/2018/06/26/how-to-install-sendy-on-nginx-with-amazon-ses/
* https://gist.github.com/refringe/6545132
* https://wisdmlabs.com/blog/install-sendy-inside-folder-nginx/

GETTING 404 ERROR AT LOGIN PAGE AFTER INSTALLATION

Sendy uses URLs without extensions, also known as 'Pretty URLs'. Instead of
using URLs that ends like this /login.php, it uses URLs that ends like this
/login. If you get a 404 error at the login page after installation, check the
following list:

1. Did you upload Sendy's .htaccess file?
2. Try adding RewriteBase /sendy after the line RewriteEngine On in Sendy's
.htaccess file (if your Sendy URL looks like this
https://mydomain.com/sendy). Or add RewriteBase / if your Sendy URL looks
like this https://sendy.mydomain.com.
3. If you setup your own server, ensure AllowOverride All is set in your
Apache's httpd.conf instead of AllowOverride None so that Sendy's .htaccess
file is not ignored by your server. Remember to reboot Apache after making
changes to httpd.conf.

GETTING 500 INTERNAL SERVER ERROR WHEN VISITING MY SENDY INSTALLATION URL

1. Try removing Options +FollowSymLinks from Sendy’s .htaccess file and try
again.

If it does not work, try removing Options -Multiviews as well.

2. Check that the functions.php file is present in the /includes/ directory.
Some hosts automatically deletes the file thinking that it has malware due
to it being obfuscated. If it is missing, re-upload it. Also contact your
hosting provider to flag the file as safe so that it won't be automatically
deleted again.
3. If you're installing Sendy inside a Wordpress directory, Wordpress may
prevent Sendy from working correctly. Install Sendy on a sub-domain instead
so it is isolated from Wordpress.

PAGE IS BLANK WHEN VISITING MY SENDY INSTALLATION URL

1. Visit your 'Server compatibility checklist' via
http://your_sendy_installation_url/_compatibility.php?i=1 (replace
'your_sendy_installation_url' with your Sendy URL) and check that mysqli
extension is installed on your server. If otherwise, contact your hosting
support to install mysqli extension on your server.

2. Check that regular apostrophes are wrapping the database credentials in
/includes/config.php. The text or code editor you used to edit the
/includes/config.php file may have converted the apostrophes to non-standard
apostrophes causing this issue.
3. Make you did not unintentionally add empty spaces or lines before the start
of the first line or after the last line of code in /includes/config.php.
This will cause a 'headers already sent' error that'll halt the script,
preventing it from redirecting you to the installation page.

4. Check that the functions.php file exists in the /includes/ folder and
re-upload it if it is missing. Some hosting companies errorneously remove
files without your knowledge via anti-virus softwares or scanners. If this
is the case, contact your hosting provider to whitelist both
/includes/functions.php and _install.php files.

GETTING 'CAN'T CONNECT TO DATABASE' ERROR

There's really no other reason why you're getting this error other than the
following.

1. Check that your database credentials are correct.
2. Check that you've attached the database user to the database and granted it
full privileges.
Check with your hosting provider or refer to your server documentation on
how to do that if you're unsure.
3. Check that regular apostrophes are wrapping the database credentials in
/includes/config.php. The text or code editor you used to edit the
/includes/config.php file may have converted the apostrophes to non-standard
apostrophes causing this issue.
4. Lastly, make sure you've pasted your database credentials within the
apostrophes and not anywhere else
(see correct example below):

* Your login email and password is case sensitive. For example, if your login
email was saved as Name@Domain.com in Sendy, attempting to login with
name@domain.com will fail. Log in with your credentials using the correct
case.
* Check if your login email address stored in the database (username column in
login table on the first row) have a "space" appended or prepended to it. If
so, remove it. Then try logging in again.
* Your domain may have a "www" redirect. If so, try setting the APP_PATH in
/includes/config.php to the "www" version of your Sendy URL. For example, try
'http://www.mydomain.com/sendy' instead of 'http://mydomain.com/sendy'.
* Your website have a 'https' redirect for all URLs but you set the APP_PATH in
/includes/config.php to the 'http' instead of 'https' version of your Sendy
URL. If so, set the APP_PATH to the 'https' version of your Sendy URL. For
example 'https://mydomain.com/sendy' instead of 'http://mydomain.com/sendy'.
* Your server can't save session variables because of a misconfiguration. You
may need your hosting support's help with this. Contact your host to check if
your server's session.save_path is set correctly in php.ini as session
variables can't be saved resulting in you not being able to log in.
* Under some rare circumstances your hosting server may be "over quota" or your
disk is full. Please check that this isn't so.
* Delete cookies in your browser (or only those of Sendy's) and try again

'FORGOT PASSWORD' FUNCTION NOT SENDING ME PASSWORD RESET EMAIL

Please ensure your main account login's email address is verified in your Amazon
SES console otherwise the 'forgot password' email will fail to send. If you've
already done that and the email is still not in your inbox, please check your
spam folder.

Alternatively, reset your password in your database directly via phpmyadmin by
following these steps →
https://sendy.co/forum/discussion/2277/how-can-i-manually-reset-a-password-in-the-database-using-phpmyadmin/p1

CUSTOM DOMAIN IS NOT WORKING

1. First and foremost, set a custom domain that's not currently in use. For
example, if your website is domain.com, setting your custom domain as
'domain.com' will not work as it is already pointed to your website. Use a
sub domain name instead as your custom domain, eg. 'newsletter.domain.com'.
2. Ensure that you've created the CNAME record in your custom domain's DNS
where it is hosted as instructed in your brand settings. You can check if
your CNAME record have resolved fully to your Sendy installation domain
using a DNS propagation checker. If it is not resolving, please contact your
DNS hosting provider for help.

3. If your CNAME has been created and fully resolved, but when visiting your
Sendy installation with the domain name replaced with your custom domain
does not load your Sendy login page, you may need to create an 'Alias' for
the custom domain.

If you're using cPanel for instance, create an 'Alias' named
your.custom-domain.com in the cPanel for main-domain.com so that
main-domain.com is also known on your server as your.custom-domain.com. This
can be done in cPanel Home > Domains > Aliases.

MOVING OUT OF AMAZON SES SANDBOX MODE

When you first signup for an AWS account, your Amazon SES account will be in
'Sandbox mode'. In sandbox mode, you can only send emails to email addresses and
domains that you've verified in your Amazon SES console. Also, your daily
sending limit is only 200 emails per day. Hence, you need to request Amazon to
move your Amazon SES account out of sandbox mode, so that you can send emails to
a larger number of people and also to any email addresses and domains you want.

The following is a guide on how to fill up the request form.

1. Visit the 'Request production access' request form.

Mail type: Select either 'Marketing' or 'Transactional'

Website URL: Enter your website's URL. Your website helps Amazon understand
what kind of content you plan to send.

Use case description: Write who you're going to send emails to and how you
built your list. Amazon wants to know that you'll only send emails to people
who signed up to receive them. Also mention you're using Sendy to manage
bounces, complaints and unsubscribes.

Check the checkbox to agree to their terms, then click the 'Submit request'
button to submit your request.

2. Amazon will respond to your request in one business day.

RAISING YOUR AMAZON SES DAILY SENDING LIMIT

If you already have production access for your Amazon SES account (out of
sandbox mode), you can request Amazon to raise your daily sending limit to a
larger number if you need.

The following is a guide on how to raise your Amazon SES daily sending limit.

1. Visit Amazon SES's Service Quotas dashboard.

Select the 'Region' where your Amazon SES account is in production mode.

After you've selected a region, check the radio button next to 'Sending
quota'. Then click the 'Request quota increase' button.

2. A modal window similar to the screenshot below will appear. Enter a number
that you want to increase your daily sending limit to. Then submit your
request by clicking the 'Request' button at the bottom.

3. Amazon will respond to your request in one business day.

CSV IMPORT

I HAVE TROUBLE IMPORTING A HUGE CSV FILE

Tip 1

Try increasing the following values in your server's php.ini. Contact your
hosting support if you're unsure how to do this.

* upload_max_filesize
* post_max_size
* memory_limit
* max_input_time
* max_execution_time (set to 0 so that execution won’t time out indefinitely)

Don't forget to reboot Apache after modifying the above values in your server's
php.ini so that the changes take effect.

Tip 2

Or add the following lines to your Sendy's .htaccess file after the last line of
code. Please note that your server's PHP should run as 'Apache module' and not
'CGI mode' otherwise the following lines will not have any effect. Please
contact your web hosting support if you're unsure.

php_value upload_max_filesize 1024M
php_value post_max_size 1024M
php_value memory_limit 1024M
php_value max_execution_time 0
php_value max_input_time 9999

Tip 3

Alternatively, try splitting your huge CSV file into several smaller sized CSV
files and import them one after another.

HOW TO STOP A CSV IMPORT THAT'S CURRENTLY IMPORTING

Version 6.0 and above

Simply click the 'Stop' button on the list item to stop the import.

Version 5.2.6 and above

If the list you're currently importing a CSV file into has zero subscribers, you
can just delete the list, then re-create the list.

Otherwise, if your list has existing subscribers, do the following to stop a CSV
import that's currently importing:

1. Login to your server via FTP and delete the CSV in /uploads/csvs/ folder
2. Login to your MySQL via phpmyadmin, go to lists table and change the value
of prev_count, currently_processing and total_records to 0

The CSV import will stop.

CSV IMPORT STUCK AT 0%

If your CSV import is stuck at 0%, the cron job that you previously setup for
import-csv.php is not working, hence it's not executing the import-csv.php
script that in turn starts the CSV import.

You'd need to check that your cron job is setup correctly. To see the cron job
setup instructions again for import-csv.php:

1. Visit http://your_sendy_installation_url/reset-cron.php to clear the false
positive that a cron job have been setup
2. When you're at the 'Add subscribers' page in any list, you'll see the cron
job setup instructions, follow the cron job setup instructions to setup your
cron job

3. If you're unsure whether your cron job is setup properly, check with your
hosting support to see if there're any issues with the cron job you've setup

Alternatively, you don't have to setup a cron job for CSV import. Perform only
Step 1 above, then import your CSV.

CREATING AND SENDING EMAIL CAMPAIGNS

SNS SUBSCRIPTIONS SHOWING 'PENDINGCONFIRMATION' IN MY AMAZON SNS CONSOLE

Please check with your host if your server has a firewall blocking incoming
connections. If so, request your host to whitelist 'amazonaws.com' in their
firewall. If your host needs the IP address to whitelist, here's Amazon's
documentation on getting the IP range. The reason why it's showing
'PendingConfirmation' is because Amazon can't execute the
/includes/campaigns/bounces.php and /includes/campaigns/complaints.php scripts
as a result of your server's firewall blocking incoming connections.

Once done, delete the two SNS subscriptions created by Sendy in your Amazon SNS
console. When you visit the 'Define recipients' page in Sendy (the page where
you select lists to send your campaign to), Sendy will automatically re-create
the two SNS subscriptions again. These SNS subscriptions should no longer be in
'PendingConfirmation' status.

403 FORBIDDEN ERROR WHEN CLICKING 'SAVE & NEXT'

You may be getting a '403 Forbidden Error' or 404 error due to one of the follow
reasons:

mod_security

Your server has mod_security turned on and it's falsely triggered. Please
contact your hosting support to turn off mod_security (entirely or just for your
Sendy directory) to resolve this issue.

* This article explains how to turn off mod_security for a single directory.
* This article explains how to disable mod_security via cPanel or a .htaccess
file.

Browser extension inserting code into editor

One of your browser extension may be inserting code into the editor when you
were composing your email (example of the most common culprit is 'Grammarly').

1. Disable all extensions in your browser
2. Or use a browser that have no extensions installed
3. Then re-create and send your campaign again

If the error message does not appear anymore, then you’d need to track down this
browser extension that inserts code into the WYSIWYG editor when you were
creating/editing your campaign and disable it.

Wordfence plugin for Wordpress

If you're running Wordpress with 'Wordfence plugin' installed and enabled,
disable the 'Wordfence' plugin and try again.

SLASHES APPEAR IN MY SUBJECT LINE WHEN I SAVE A CAMPAIGN

That’s because magic_quotes_gpc is turned on. Please contact your hosting
support to turn it off.

By the way, magic_quotes_gpc has been deprecated in PHP 5.3 and up.

CAMPAIGNS SAYS 'PREPARING' AND REFUSES TO SEND

If your campaign has been in 'Preparing' status for more than 5 minutes, this
means that the cron job you've setup previously aren't executing the
'scheduled.php' script to start sending.

Check that your cron job is setup correctly to execute the 'scheduled.php'
script every 5 minutes. Contact your hosting support to confirm that your cron
job is setup correctly to execute the 'scheduled.php' script every 5 minutes if
you're unsure.

Here's what you should do if your campaign is currently stuck in 'Preparing'
status:

1. Duplicate the campaign currently stuck in 'Preparing' status to get a new
'Draft' of that campaign
2. Delete the campaign that's stuck in 'Preparing' status
3. Visit http://your_sendy_installation_url/reset-cron.php to clear the false
positive that a cron job have been setup.
4. Click the 'Draft' campaign you duplicated from the stuck campaign from step
1, you'll then see the cron job setup instructions again at the bottom of
the next page.
5. Setup your cron job again, following the instructions carefully this time.
If your cron job is setup correctly, the cron job setup instruction box will
disappear when you visit the page in around 5 minutes. If it doesn't, your
cron job is not working. Please contact your hosting support to confirm that
your cron job is setup correctly to execute the 'scheduled.php' script every
5 minutes.

CAMPAIGN SAYS 'SENDING' BUT REFUSES TO SEND

* Please check your Amazon SES Reputation Dashboard to see if your account
status is 'Healthy':

If it's anything other than 'Healthy', check your email's inbox for Amazon's
email for further instructions.

Here's a list of statuses, what they mean and what to do about it

* One of your browser extension may be inserting code into the editor when you
were composing your email (example of the most common culprit is
'Grammarly').

1. Disable all extensions in your browser
2. Or use a browser that have no extensions installed
3. Then re-create (not just duplicate) and save your campaign again

If you're now able to send your campaign without getting stuck in 'Sending'
status, then you’d need to track down this browser extension that inserts
code into the WYSIWYG editor when you were creating/editing your campaign and
disable it.

SENDING STOPPED IN THE MIDDLE OF SENDING

The reason why sending stops periodically in the middle of sending is because
your server timed out while sending due to CPU or memory exhaustion. Sendy will
detect timeouts and will resume sending where it left off within 5 to 10
minutes. Note that the better the spec of your server, the better Sendy performs
which means lesser or 'no' timeouts while sending. Sendy is a self hosted
software, how well it performs depends on the kind of server you're running
Sendy on. If you want little or no time outs, consider using a VPS or cloud
server as compared to shared hosting. Also see this related tip on improving
sending performance.

Manually resume sending

If you did not previously setup a cron job for sending using the cron job setup
instructions found in the 'Define recipients' page, then you'd need to click the
'Resume' button on the campaign item to resume sending.

Auto resume sending with cron job (recommended)

If you had previously setup a cron job for sending, Sendy will automatically
resume sending between 5 to 10 minutes time so you don't need to monitor the
sending of your campaign by clicking the 'Resume' button manually when sending
times out.

To setup a cron job for sending & scheduling of email campaigns, follow the cron
job setup instructions note shown at the bottom of the 'Define recipients' page:

Once the cron job has been setup, the cron job will automatically resume sending
when your server times out while sending. If sending did not automatically
resume, your cron job is not setup correctly. Check with your host that your
cron job is setup correctly and it's executing the scheduled.php script every 5
minutes.

EMAIL WASN'T OPENED IN USA BUT SHOWS UP AS USA IN THE REPORT

Emails are being opened from Gmail or G Suite / Google Workspace. Since January
2014, when emails are opened from Gmail or G Suite / Google Workspace, the
country will be registered as USA no matter which country the email is opened
from. This is because Gmail and G Suite caches and serves ALL images (including
the tracking image) from their US server.

The tracking image that tracks all email activities is opened from Google's US
server when the email is opened in Gmail or G Suite / Google Workspace, hence
the location is registered as USA.

Apple did the same as well with their new 'Mail Privacy Protection' when they
released iOS 15 in September 2021. Apple first routes emails through a proxy
server to pre-load message content - including tracking pixels - before serving
to readers. Even if readers don’t actually open those emails.

This is the same for all email marketing platforms in the world and not only
specific to Sendy. In this time and age, opens tracking needs to be taken with a
grain of salt.

MY EMAILS ARE GOING TO THE SPAM FOLDER

The reason why your email goes to spam depends on a multitude of factors.

Emails are sent through Amazon SES. Amazon works day in and out maintaining good
relationships with ISPs and constantly weeding out spammers so that
deliverability rate is kept at its highest for all users using the service.

If your emails end up in the spam folder, it is likely due to your sender
reputation. If the emails you sent has been consistently marked as spam by your
recipients, the likelihood of your emails going to the spam folder will be high.
If you are sending emails to 'purchased lists' or emails harvested from
questionable sources, that explains it.

Spam filters on the receiving end are also very strict in what kind of emails
they will put in the inbox. Also note that different ISPs or email service
providers have varying levels of spam filtering. Spam filter algorithms varies
from providers to providers. Try researching on this topic, eg. google for "spam
filters", "how to get pass spam filters" etc.

If you follow email sending best practices, you'll have no problems getting high
deliverability rates.

Also, authenticate your sending domain so that the receiving end knows that the
email you sent is really from you and not spoofed:

* DKIM: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/easy-dkim.html
* SPF: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/spf.html
* DMARC:
https://docs.aws.amazon.com/ses/latest/DeveloperGuide/send-email-authentication-dmarc.html

Lastly, you can get help from Amazon support representatives with regards to
deliverability of your emails at the Amazon SES forums.

MY CAMPAIGN IS SENT TO "0" RECIPIENTS

You have ONLY_FULL_GROUP_BY enabled in MySQL. You need to disable it. See this
thread for more information.

SENDING SPEED

Sending speed depends on various factors. Before continuing, it is a good idea
to update your Sendy installation to the latest version.

Server

Sendy only performs as well as the server it is running on. Sendy is a 'bulk
email application', almost everything is performed in bulk, from importing CSVs
to sending of emails. The larger your volume, the more server resources it uses.

The better the spec of your server, the faster Sendy will perform and the lesser
timeouts will occur.

Although Sendy works on 'shared hosting', consider running Sendy on a 'VPS' or
'cloud server' for better performance or if you have a huge volume of
subscribers.

If you can, increase your server's memory_limit to a number close to what your
server physically supports by editing your server's php.ini.

Server location

Also, you are able to choose which Amazon SES region (eg. US East, US West, EU
etc) to send emails from. Always choose the region closest to the physical
location of your hosting server where Sendy is hosted. When you send a
newsletter, Sendy transfers emails to Amazon SES. Amazon SES in turn sends out
your emails. The closer the physical location of your server versus Amazon SES's
servers, the lesser the latency and the faster the sending speed.

Database location

Sendy's MySQL database should be hosted on the same server where Sendy's files
are hosted. Some users like to use external databases like 'Amazon RDS', however
this is not recommended for Sendy.

Users who use external databases like RDS experiences slower sending speeds and
unforeseen issues. RDS is good for 'storing' data but not optimized for quick
real time data processing like what Sendy needs.

Sending rate

As Sendy transfers your email in bulk to Amazon SES for sending according to
your SES send rate, depending on the capability of your server, your server may
have trouble processing huge bulks of emails efficiently if your SES send rate
is very high. Lowering your send rate may yield better sending speed and
stability. You can lower your sending rate in Sendy's main settings.

Lastly, having your 'Sending rate' in settings unintentionally set as '1 email
per second' would cause your emails to send very slowly. Do check your 'Sending
rate' in settings to make sure it's set at the speed you want.

Size of your email's HTML

The size of your email plays a part in sending speed as well.

Your email’s HTML code is encoded with 'base64' before being transferred in bulk
to Amazon SES for delivery. Base64 encoded code is 33% larger than the original
code. Multiply this by your SES send rate in which Sendy base the number of
emails to transfer per iteration, larger emails will naturally take a longer
time to be transferred over to Amazon SES.

Attachments

Attachments slow down email sending speed because of file size. Even though
Sendy supports sending of emails with attachments, it is still recommended to
upload your attachment to a file hosting service (eg. Dropbox), then include the
download link in your email instead of attaching it directly in the email.
You'll get better sending speed and your emails are less likely to end up in
your recipient's spam folder. In other words, even if you are able to send
through your email with the huge attachment, it is pointless if your email end
up in your recipient's spam folder.

Queue table

The 'queue' table where Sendy temporarily store records of sent emails when
sending a campaign may be filled with lots of outdated records. Try emptying the
'queue' table when no campaigns are currently sending by visiting
http://your_sendy_installation_url/clear-queue (replace
'your_sendy_installation_url' with your Sendy URL).

Also, rebooting your server will help free up server memory which may result in
faster sending speeds.

[USERS ON UBUNTU] OPENS, CLICKS AND EMAIL PREVIEWS NOT WORKING

First of all, make sure Sendy's .htaccess file was uploaded to Sendy's
directory.

By default all files under /var/www ignore the .htaccess file. To fix it, change
AllowOverride None to AllowOverride All in Ubuntu's default config file so that
Sendy's .htaccess file is not ignored by Ubuntu. Follow the instructions below:

sudo vim /etc/apache2/sites-available/default

Note: Sometimes this directive is in one of the other site files defined in this
directory or in the /etc/apache2/apache2.conf file.

In the following section change AllowOverride None to AllowOverride All.

<Directory /var/www/>
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
# Uncomment this directive is you want to see apache2's
# default start page (in /apache2-default) when you go to /
#RedirectMatch ^/$ /apache2-default/
</Directory>

Also, if you need to use rewrite rules you need to enable them first. You do
that with the following command.

sudo a2enmod rewrite

Prior to running that command you may get an error similar to the following.

[Tue Apr 14 14:23:34 2009] [alert] [client 127.0.0.1] /var/www/wiki/.htaccess: Invalid command 'RewriteEngine', perhaps misspelled or defined by a module not included in the server configuration

Finally, don't forget to restart Apache.

sudo /etc/init.d/apache2 restart

sudo systemctl restart apache2

Source: https://www.joeldare.com/wiki/linux:using_.htaccess_on_ubuntu

[USERS ON UBUNTU AND PHP 7] CAMPAIGN SENT TO '0 RECIPIENTS' AND/OR
AUTORESPONDERS NOT SENDING

The solution is to remove ONLY_FULL_GROUP_BY from 'sql_mode' in MySQL. Please
see instructions by 'Zack' on this thread on removing ONLY_FULL_GROUP_BY from
'sql_mode' in MySQL.

TRANSLATION

[USERS ON DEBIAN] SENDY'S INTERFACE NOT CHANGED TO THE LANGUAGE I SELECTED

Sendy uses gettext extension for PHP for translation. On Debian, you need to
configure locales for your Debian based server.

Please see this article on configuring locales for your Debian based server →
https://people.debian.org/~schultmc/locales.html. Once done, your Sendy
installation should be able to load the new language you imported.

[USERS ON UBUNTU] SENDY'S INTERFACE NOT CHANGED TO THE LANGUAGE I SELECTED

Sendy uses gettext extension for PHP for translation. On Ubuntu, you need to add
proper locales to your system first.

Please see this post or this post for more details.

OTHER FAQS

WHERE CAN I FIND THE SUBSCRIBE FORM HTML CODE TO EMBED ON MY WEBSITE?

Sendy provides you with a subscribe form HTML code you can embed anywhere on
your website.

1. Go to 'View all lists' on the left sidebar
2. Select your desired list

3. Click 'Subscribe form' at the top right to get the HTML code

You can also subscribe users programmatically via Sendy's 'Subscribe' API.

WHERE DO I SETUP AN AUTORESPONDER?

1. Go to 'View all lists' on the left sidebar
2. Select your desired list

3. Click 'Autoresponders' at the top of the screen

HOW DO I PERFORM LIST SEGMENTATION?

1. Go to 'View all lists' on the left sidebar
2. Select your desired list

3. Click 'Segments' at the top of the screen

ICONS SHOWING UP AS 'SQUARES' OR NOT SHOWING UP AT ALL IN SENDY

This is due to a webkit issue, only happens in Chrome or Safari.

* On a Mac, press 'Shift' and click the refresh button at the same time to
force the font icons to load.
* On Windows, press 'Ctrl + F5' to force the font icons to load.

SENDY SUPPORT

You can search for answers in Sendy's support forum, post your own question
there, or send an email to hello@sendy.co for support. Please note that support
is only provided for the latest version of Sendy.

Join our newsletter

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See our privacy policy.

* Get Started Guide
* API & Integrations
* Translation
* Affiliates
* Privacy
* Contact & Support

* Questions? Email hello@sendy.co

CONTACT

CHANGE YOUR LICENSED DOMAIN

Enter your license key and the domain you want to change your current domain to:

Your license key Change domain to → newdomain.com REQUEST DOMAIN CHANGE

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LOST YOUR LICENSE OR DID NOT RECEIVE IT?

Enter the email address you used to purchase Sendy below:

Your email address RE-SEND LICENSE

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NEED AN INVOICE FOR YOUR PURCHASE?

PayPal's receipt sent to you after your purchase serves as your invoice. If that
does not cut it and you need an official invoice from us instead, please fill
out this form to request an invoice for your purchase.

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SUPPORT & OTHERS

For support, check out the troubleshooting page. You can also email
hello@sendy.co with any questions. If you're a Sendy user, please quote your
Sendy license key in your email.

sendy.co Open in urlscan Pro 45.33.92.230 Public Scan

Form analysis 3 forms found in the DOM

Name: subscribe-form — POST https://sendy.co/php/signup.php

Name: domain-form — POST https://sendy.co/php/change-domain.php

Name: license-form — POST https://sendy.co/php/resend-license.php

Text Content

sendy.co Open in urlscan Pro
45.33.92.230 Public Scan

Form analysis
3 forms found in the DOM