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Text Content

Set My Location Español Enable Accessibility
   
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 2. Patients & Visitors
 3. Billing
 4. FAQs


FAQS

Back To Billing
 * FAQs
 * Financial Assistance
   * Financial Assistance at Banner Rehabilitation Hospital
   * Financial Assistance at Banner Surgery Centers
 * Payment & Financing Options
 * Pricing Resources
   * Hospital Price Transparency
     * Arizona Hospital Inpatient and Outpatient Direct Pay Prices
     * Banner Rehabilitation Hospital - Inpatient Direct Pay Prices
     * California Hospital Inpatient and Outpatient Direct Pay Prices
     * Colorado Hospital Inpatient and Outpatient Direct Pay Prices
     * Nebraska Hospital Inpatient and Outpatient Direct Pay Prices
     * Nevada Hospital Inpatient and Outpatient Direct Pay Prices
     * Wyoming Hospital Inpatient and Outpatient Direct Pay Prices
   * Health Centers and Health Clinics Price Transparency
     * Arizona Banner Health Centers & Clinics
   * Ambulatory Surgery Center Price Transparency
     * Arizona Ambulatory Surgery Center
     * Colorado Ambulatory Surgery Center
   * No Surprises Act
     * Arizona Hospital Inpatient and Outpatient Direct Pay Prices
     * Banner Rehabilitation Hospital - Inpatient Direct Pay Prices
     * California Hospital Inpatient and Outpatient Direct Pay Prices
     * Colorado Hospital Inpatient and Outpatient Direct Pay Prices
     * Nebraska Hospital Inpatient and Outpatient Direct Pay Prices
     * Nevada Hospital Inpatient and Outpatient Direct Pay Prices
     * Wyoming Hospital Inpatient and Outpatient Direct Pay Prices
   * International Pricing
     * Banner Acumen Total Joint Program
 * Accepted Insurance
 * Marketplace
 * Contact Us

FAQs
  Go Back 
 * FAQs
 * Financial Assistance
   * Financial Assistance at Banner Rehabilitation Hospital
   * Financial Assistance at Banner Surgery Centers
 * Payment & Financing Options
 * Pricing Resources
   * Hospital Price Transparency
     * Arizona Hospital Inpatient and Outpatient Direct Pay Prices
     * Banner Rehabilitation Hospital - Inpatient Direct Pay Prices
     * California Hospital Inpatient and Outpatient Direct Pay Prices
     * Colorado Hospital Inpatient and Outpatient Direct Pay Prices
     * Nebraska Hospital Inpatient and Outpatient Direct Pay Prices
     * Nevada Hospital Inpatient and Outpatient Direct Pay Prices
     * Wyoming Hospital Inpatient and Outpatient Direct Pay Prices
   * Health Centers and Health Clinics Price Transparency
     * Arizona Banner Health Centers & Clinics
   * Ambulatory Surgery Center Price Transparency
     * Arizona Ambulatory Surgery Center
     * Colorado Ambulatory Surgery Center
   * No Surprises Act
     * Arizona Hospital Inpatient and Outpatient Direct Pay Prices
     * Banner Rehabilitation Hospital - Inpatient Direct Pay Prices
     * California Hospital Inpatient and Outpatient Direct Pay Prices
     * Colorado Hospital Inpatient and Outpatient Direct Pay Prices
     * Nebraska Hospital Inpatient and Outpatient Direct Pay Prices
     * Nevada Hospital Inpatient and Outpatient Direct Pay Prices
     * Wyoming Hospital Inpatient and Outpatient Direct Pay Prices
   * International Pricing
     * Banner Acumen Total Joint Program
 * Accepted Insurance
 * Marketplace
 * Contact Us

Banner Bill Pay
Banner Health Provides our customers one single statement for all outstanding
balances
Pay your hospital or doctor visit bill
With your Banner Health account number and date of birth.
Pay Now
or

Not finding your bill?
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Have a billing question? Contact Us  

You may have questions about your financial responsibility and what exactly your
insurance may cover. Below are the most common questions patients ask about
their insurance coverage and clear, simple answers to them. By giving you a
summary of your financial rights and responsibilities, we hope you can
concentrate on the most important part of your hospital stay ... getting better.


VIDEO RESOURCE LIBRARY

 * Do you need to have a procedure but are curious what your bill may be or how
   much you will owe after insurance? Watch this video to take the mystery out
   of the cost of your procedure with our patient estimator tool.
    
 * Do you find health insurance complex and confusing? Watch this video to help
   you understand more about insurance, including deductibles, copays and
   co-insurance. 
    
 * We are committed to making the billing process easier. Watch this video to
   better understand Banner's billing process and available resources.

Insurance Coverage and Payment

You may have questions about your financial responsibility and what exactly your
insurance may cover. Below are the most common questions patients ask about
their insurance coverage and clear, simple answers to them. By giving you a
summary of your financial rights and responsibilities, we hope you can
concentrate on the most important part of your hospital stay ... getting better.

 

My statement looks different. How can I find out more about this new statement?

Banner did recently switch statement partners, which means your statement looks
different and contains updated information. Learn more.

What happens if I am still receiving a statement from the old vendor? Do I still
need to pay it?

Yes, you do still need to pay that statement. You can do that by visiting their
payment portal.

How do I read my Banner Health statement?

If your statement is from a hospital visit or a visit to select outpatient
centers or physician offices, this document should help guide you through your
statement.

Is there a tool to help me understand my bill more?

Yes, Banner partners with a company that offers a "Patient Concierge," which is
a virtual assistant who digitally walks a patient through the different
components of their bill. This service is available on any statement that has a
QR code printed on it. Learn more.

I have multiple bills from Banner. Can I pay them online?

Each statement you receive should have an online pay option listed. You may also
visit our online bill pay site for payment options. 

Who do I call if I have questions about my bill?

If you have questions regarding your bill, our billing experts are here to
assist you. 

If you received a bill from Banner, you will note that there is a customer
service information provided directly on the bill. If you have been discharged
from the hospital and you have financial questions but have not received a bill,
please contact one of our billing experts for assistance. They can be reached at
(888) 264-2127 Monday through Thursday 8 a.m. - 7 p.m.; Friday 8 a.m. - 5 p.m.;
Saturday 8 a.m. - 12 p.m. (all times are MST). 

Do I need to let my insurance company know that I am in the hospital.

Since every insurance plan is different, it is always best to check your
coverage and ask questions. We recommend you know the benefits of your
individual plan, which have designations for preferred providers, in-network
care and out-of-network care. Not following your insurance company's rules could
result in a larger financial responsibility for you. 

Can my insurance company deny payment after care has been received?

Your insurance plan can deny payment for services or procedures even after they
have been completed. Many health maintenance organizations (HMOs) and insurance
plans now require pre-admission notification, approval or second opinions for
certain procedures. We recommend you contact your insurance plan directly or
contact your employer (as applicable) for more information. 

Does the hospital need a copy of my insurance card?

Yes. Your insurance card contains information we need to file a claim with your
insurance on your behalf. Your registration process goes much faster when you
bring your insurance information with you.

When do I have to pay my co-payment and deductible?

You are expected to pay your plan-required co-payment, estimated co-payment
and/or deductible at the time of service. Banner accepts cash, personal checks,
and credit cards. 

What if I am having difficulties paying my co-payment or deductible?

There are many resources available to assist you. Learn more about our Financial
Assistance Program.

What if I do not have insurance?

We have additional resources on our Financial Assistance page to assist you,
including information about the insurance marketplace. Patient Financial
Representatives in the Business Office can also discuss payment arrangements
with you.

Does my insurance company treat reimbursement for Emergency Care any differently
than other types of care?

Many insurance companies have special reimbursement rules regarding Emergency
Care. These rules may require patients to receive care at the appropriate level,
meaning at an urgent care facility or physician office rather than via an
emergency room. Not being familiar with these guidelines could result in a
greater financial responsibility for you. Please refer to your insurance company
plan guidelines to determine what level of care you would like to use. 

Will the hospital bill my insurance company for me?

Yes, the hospital will send your insurance company a bill for services you
incurred as a patient. It is important to remember, however, that the hospital
relies on you for settling your account in full regardless of your insurance
coverage. Your insurance policy is an agreement between you and your health
insurance provider. 

What do I do when my services are denied by my insurance company?

When a charge is denied by an insurance company, the reason will be indicated on
your Explanation of Benefits (EOB) document, which is sent by the insurance
company. If the denial reason is noted as "provider responsibility," Banner will
escalate that denial to our internal appeals department, and we are able to work
with your insurance company to appeal the denial. If the denial reason is noted
as "patient responsibility," Banner can unfortunately not appeal that decision;
you will need to work with your insurance company to understand the denial
reason more.

What do I do if my insurance company denies something as "patient
responsibility" but I don't agree with that determination?

Please contact Banner if you feel your insurance denied the claim incorrectly
and we will be happy to re-validate our coding. However, please understand that
providers must follow billing guidelines and we cannot change diagnosis or
procedure codes for the sole purpose of reimbursement.

What if I am charged for a service I did not receive?

It is our commitment to ensure patients are billed only for the services
performed and have many safeguards in place to ensure billing accuracy. That
said, Banner has a team of nurses that will perform a full audit on your account
upon request. If any discrepancies are found, charges will be removed or added
to your account, after which Banner will send a corrected claim to your
insurance provider. Depending on how the original claim was paid and your
insurance benefits, a change in total charges may or may not result in a change
in your patient responsibility.

Is it my responsibility to respond to inquiries from my insurance company or
does Banner manage that?

It is very important to respond to any inquiries from your insurance company
regarding coverage details, such as details of an accident or other incidents,
even if you feel coverage does not exist. If insurance companies do not receive
a response to an inquiry, the claim is denied to patient responsibility. If this
occurs, patients must call their insurance to provide additional information or
annual coverage updates prior to contacting Banner. Insurance companies will
then reprocess the claim and issue payment, but typically only if they receive a
response in a timely manner.

Are my physician's charges incorporated in my hospital bill?

Not necessarily. You may get separate bills for medical services performed by
other contracted professional medical personnel when you receive care at Banner.
While they may work at the hospital, they may not actually work for the
hospital, such as emergency physicians, radiologists, pathologists and
anesthesiologists. You will receive separate bills for this care, which will
include customer service information for any specific billing questions you may
have.

Am I eligible for other health benefits?

Banner Health partners with multiple organizations which help thousands of
people find programs to assist in finding coverage and additional benefits,
which may help pay for some costs of prescription drugs, health care, utilities,
and other essential items or services. Visit our Financial Assistance page to
find out more information about these programs. 

Important Terms and Definitions
 * Benefit – Coverage offered by an insurance company or other organization
 * Co-payment – The portion of your bill you are required to pay for during
   registration. Co-payment amounts vary depending on your insurance policy.
 * Deductible – The amount your insurance company determines you must pay before
   they begin dispensing benefits on services rendered.
 * Insurance Claim – The bill for services the hospital submits to your
   insurance company or companies.
 * Itemized bill – A list of individual charges for services and procedures you
   received during your hospital stay. Also lists your account number.
 * Patient Balance – The amount on your bill that you need to pay.
 * Statement of Account – Shows any activity (for example, insurance payments or
   denials) that has occurred since the itemized bill was sent.

 


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