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SENDCOCKPIT ABUSE DESK


SendCockpit is an online software for email marketing.
Tens of thousands of customers are using our tool to send out their email
campaigns every day. We take abuse reports seriously, and we do put special
efforts to keep spammers from abusing our systems.


REPORT EMAIL ABUSE

If you have received unwanted, unsolicited email sent via SendCockpit or
purported to be sent via SendCockpit, please forward it (including the email
header) to:

abuse@sendcockpit.com

We will instantly remove you from the list. We will also investigate the account
and user who sent the email and take appropriate action to prevent any future
abuse.


HOW SENDCOCKPIT PREVENTS ABUSE

We ask new users to verify their identity by text message before they're able to
send out newsletter campaigns. Requiring proof of identification via text
message is an effective way to keep spammers from abusing our systems.

Our software is directly integrated into the spam reporting systems for some of
the biggest ISP’s. If you don’t have permission and someone marks your campaign
as spam, we’ll know about it the moment that button is pressed.

Our abuse team monitors all outgoing mail, list uploads, feedback loops, and a
variety of other undisclosed factors.


HOW WE EDUCATE USERS

We inform customers about best practices and do's and don'ts. We also do educate
customers in current email laws on a regular basis.


HOW WE DEAL WITH ISSUES

Emailing people without their permission, will result in immediate termination
of your account with SendCockpit. If suspicious activity is found or detected,
we suspend accounts associated with the user and take appropriate action which
may include termination of the account.


ACCEPTABLE USE

You can only send messages to recipients if you have either their express
consent to do so or in cases where you can assume they will give their consent.

Express consent: You can prove explicitly that recipients have given you
permission to send them newsletters. You may have received permission from
recipients, for example, through the double opt-in method.

Assumed consent: If you have already sold goods or services to recipients, you
can then send them advertising for similar goods and services. (See Details)


MANDATORY CONTENT

Every email you send using our service must include a single-click unsubscribe
link that instantly removes the subscriber from your list and the name and
physical address of the sender.




OUR ANTISPAM MACE IS WATCHING YOU.





Imprint: Clever Elements GmbH Lohmühlenstr. 65, D-12435 Berlin, Germany - Tel:
+49 (0)30 60988295-0, Email: support@cleverelements.com
Managing Directors: Manuel Kistner, Matthias Meinecke, Registered Office: Berlin
Register Court: Amtsgericht Charlottenburg, Commercial Register: HRB 125967 B,
VAT-ID.: DE 813700499