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 * Features
   
   Utility Pages
   AI AssistantAI ChatbotAI SearchAI Widget BuilderConversations
   AnalyticsChatbot to Human
 * Resources
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   Utility Pages
   BlogSecurityTerms & ConditionsPrivacy Policy
 * Pricing
 * FAQ

Contact sales



BOOST YOUR CUSTOMER SUPPORT PRODUCTIVITY WITH CHATGPT-4

Smart chatbot based on the latest AI technology, that talks like a human, and
creates CTA for your customers.

Free Trial



REPLYING TO GENERAL AND USER-SPECIFIC QUESTIONS

Our AI chatbot can handle both general inquiries and complex questions. To do
this, it utilizes actions upon user requests to retrieve all relevant
information about the user, including their support history, account details,
and even banking information.

Learn more
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ADDING CALL TO ACTION WHEN NEEDED

You can set conditions under which requests will be transferred to a human
agent, and set a Call to Action - for example, invite the user to visit the
office or book a call.

Learn more




JOIN NOW AND ELEVATE YOUR BUSINESS WITH AI

Unlock Unlimited Potential with Our Free Trial


Free Trial


CONNECTING WITH YOUR DATA IN A COUPLE OF CLICKS

Our AI chatbot ioni easily trains with your company data. YOu may upload data to
Knowledge Base via HTML, Text or by an individual URL upload option.


MULTILINGUAL SUPPORT

Grow your business without engaging multilingual customer support agents - our
chatbot recognises 80+ languages and automatically translates questions and
answers.


92
%
Average response
accuracy
+88
%
Agent productivity
3x
Reduce resolution times
for general questions


FEATURES

Automate customer service and bring its efficiency to a new level


AI ASSISTANT

Get 'ready to send' draft or instruct AI briefly on what you want to say to get
an extended answer.

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AI CHATBOT

Automatically resolve typical customer inquiries with AI, just as human agents
do.

Learn more
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AI SEARCH

Search that provides genuine results for any queries.

Learn more
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AI WIDGET BUILDER

Create your personalized AI Chatbot Widget in a couple of clicks.

Learn more
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AI CONVERSATION ANALYTICS

Improve CSAT score by analyzing AI conversations with customers.

Learn more
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CHATBOT TO HUMAN

Transfer your customer from AI chatbot to a human agent whenever needed.

Learn more
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START YOUR AI JOURNEY WITH US!

Get started


HOW DOES IONI WORK?

Three easy steps to get started exploring Ioni


1. ADD DATA

Add HTML and text pages to your AI database and start testing the chat.




2. CREATE AI ASSISTANT

Create and customize a personal chatbot that perfectly matches the brand voice
and your business visual style.




3. ANALYZE CONVERSATIONS

Check answers and adjust your AI bot. Add questions from your support requests,
check the answer and edit if needed. ioni will self-learn and automatically
improve auto-responses.





BENEFITS

Streamline your workflow with AI


IMMEDIATE RESPONSES

Bring your CSAT Scores to a new level,  resolving customer issues in the
shortest possible time.


HUMAN-IN-THE-LOOP

To ensure the quality of using AI generated text, you can always keep a human in
the workflow to verify all answers before sending them.


SELF-LEARNING

The AI system is constantly learning and self-improving with each interaction.
When an agent rejects the draft and provides feedback, the AI algorithm adapts
and fine-tunes its search and suggestion capabilities.


HUMAN-LEVEL RECOGNITION

AI recognizes customer inquiries at a human-level by analyzing the intent and
meaning behind them. Accurate interpretation enables the AI system to provide
the most pertinent solutions.


USE CASES

Learn how ioni can drive your customer support

Сontact sales


REPLYING FOR GENERAL NON-SPECIFIC QUESTIONS

Standard inquiries now can be answered in a matter of seconds. The quality of
responses is even higher than that of human agents, as ioni uses the latest AI
technology, and is not susceptible to the influence of human factors.


REPLYING TO USER-SPECIFIC QUESTIONS

For solving complex questions, this AI tool utilizes actions upon user request
to retrieve all relevant information about the user, including their support
history, account details, and even banking information.


REPLYING FOR RAQS

ioni is capable of answering even difficult questions if the necessary
information is available in the documentation or if a ticket with a similar
question has been created before. It performs auto-improvement of your AI
database and easily finds context-related queries within it.


SMOOTH NEWCOMERS ONBOARDING

Training new customer support agents always takes time, but with automation of
many processes, new employees no longer need to memorize a vast amount of
information and can be effectively productive from day one.


SEE WHY PEOPLE CHOOSE IONI


“IONI IS AN EXCEPTIONAL SOLUTION FOR CUSTOMER SUPPORT AUTOMATION!.”

The AI ticket assistant is truly impressive, efficiently resolving  our customer
queries

Vitaly Romanchenko
CEO in elai.io


“THE #1 AI ASSISTANT”

“I have tried various tools to assist my customer support team, but nothing
worked the way it should. However, using ChatGPT for message generation took
Ioni to a whole new level!”

Alex Shwarz
COO in Moddo.ua

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Boost your customer support productivity with ChatGPT-4

Features
 * AI Assistant
 * AI Chatbot
 * AI Search
 * AI Widget Builder
 * Conversations Analytics
 * Chatbot to Human

Resources
 * Pricing
 * Contact
 * Blog
 * FAQ
 * Security
 * Terms & Conditions
 * Privacy Policy
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 * 
 * 
 * 
 * 




Copyright © 2023 | ioni

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