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 * OfficeJet
 * DeskJet
 * ENVY
 * LaserJet



Complete setup using HP Smart
 1. Make sure your printer is powered on
 2. Install HP Smart to complete setup

Install HP Smart
HP OfficeJet Pro 9010 All-in-One Printer series
Also available on:
Troubleshooting tips for launching the Microsoft Store
Check and update your Windows version

Update your operating system to the latest Windows software, if available. HP
Smart is compatible with Windows 10 version 1809 or higher and Windows 11. To
check for updates, select “Start” > “Settings” > “Windows Update”. Select “Check
for Updates”.
Disconnect from a VPN

Apps from the Microsoft Store might not install when connected to a VPN.
Consider location and the security of the Wi-Fi network before disconnecting
from a VPN.
Skip Microsoft account creation

If prompted to create or sign in to a Microsoft account, close the window. You
will be able to open the app store anyways. A Microsoft account is not required
to install or use HP Smart. HP Smart is a free software for printer setup and
use.
Check computer time and location settings

If the Microsoft Store won’t open, verify your time settings are correct. Select
“Start” > “Settings” > “Time & Language”. Check the “Date & time” and “Region”
to make sure they are your current location and time zone.
Reset the Microsoft Store cache

Press the Windows key + R to open the “Run” dialog box, type “wsreset.exe”, and
then select “OK”. A blank window will open for about 10 seconds, then the app
store will launch automatically.

--------------------------------------------------------------------------------

Need help troubleshooting during printer setup?
Solve Setup Issues
Find additional setup information and videos
Visit HP Support
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Select a location and language

Australia
India
Polska
United States
Austria
Ireland
Portugal
България
België
Italia
Puerto Rico
Ελλάδα
Belgique
Latvija
România
Κύπρος
Brasil
Lietuva
Schweiz
Россия
Canada
Luxembourg
Slovenija
עברית
Canada - Français
Magyarország
Slovensko
الشرق الأوسط
Česká republika
Malta
Suisse
المملكة العربية السعودية
Danmark
México
Suomi
한국
Deutschland
Nederland
Sverige
日本
Eesti
New Zealand
Svizzera
中国
España
Norge
Türkiye
中国香港
France
Hrvatska
United Kingdom
臺灣地區


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